Waste Management

September 24, [redacted] Dr [redacted] ***, CA [redacted] Re: Revdex.com Complaint# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We received your Revdex.com complaint, but were unable to locate an account with the information providedIn order to better assist you, we’ll need a little more informationCan you please provide the name on the account, account number or the township in which you are located or homeowners association, mobile home community, if applicable? If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

February 8, [redacted] Re: Revdex.com Complaint# [redacted] [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Respectfully, Nancy G [redacted] Waste Management Corporate

December 11, 2014 [redacted] ***, [redacted] Re: RevDex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The RevDex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the issue. Upon review of your account, on 9/22/2014 you requested Waste Management to switch out the temporary roll-off. At the time you called we were unable to accommodate same day service and scheduled the switch out for the following day at no extra charge. Driver arrived on 09/23/2014 and was unable to switch out the roll off because it was overweight. The driver left the empty roll off that he had on his truck to switch out your full roll off with which caused a delivery and trip charge. Because you are a valued customer we are offering to adjust the delivery charge of $150.00 and trip charge of $125.00 plus fuel and environmental fees. As an extended courtesy we are also adjusting the finance fee of $68.49 which is an approximate adjustment of $430.00. You are responsible for the haul charge of $233.30 plus fees. If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *. Cordially, [redacted]

April 27, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Hello ***, I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you called to cancel your service, and were advised there was no balance dueYou then received another invoice indicating there was a balance owedBecause you were a valued customer, we issued an adjustment to zero out the accountAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy Customer Experience Agent- WM Cares

December 18, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns Raul confirmed he spoke to you on 12/17/and apologizes, for the misunderstanding on the conversation you had with our representative JoyceAll our records indicate that Joyce offered you a one-time credit of $from the September invoice, leaving a balance of $for that bill period onlyThis adjustment included full credit of all surcharges (fuel, environmental, regulatory cost recovery, etc.) on that September bill period, that are normally not credited or waived and would not be approved for future billsAt this time there are no further credits due on your accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

April 11, Re: Revdex.com Complaint # [redacted] Waste Management Account #892- Hello ***, I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you contacted us to report that our driver is blocking your alleyway with the containers, as well as misusing the alleyway for personal use We alerted our operations team, and both issues have now been reported and have been addressed with the driver, and will be corrected going forwardOur agent will follow up with you for the next month to ensure there are no future issues Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

December 30, Re: Revdex.com Complaint ID # [redacted] WM Account # [redacted] [redacted] Mr***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have additional, questions or concerns please contact us at [redacted] * Regards, Victoria H [redacted] Customer Experience Agent- WM cares Waste Management [redacted] ***, [redacted] ***

August 5, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

March 31, [redacted] ***, CA [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem It was a pleasure speaking with you today; per our telephone conversation, a credit of $was applied to your account bringing it to a zero balancePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G***

September 28, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] [redacted] [redacted] This letter is in response to the above Revdex.com complaint, thank you for the opportunity to review your account and address your concerns We apologize for the frustration caused by this situationAll our invoices, under “Account Summary”, indicated that charges were from [redacted] serviceBy paying the bill, you accepted all charges listedTo resolve this matter, we adjusted your account $as a courtesy and have requested that your refund for this amount be expeditedShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Very Respectfully, Nancy G [redacted] WM Cares Corporate

December 22, [redacted] Bremeton, [redacted] Re: Revdex.com Complaint# [redacted] WM A**ount# ***- [redacted] Dupont, Valerie Dear [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your container delivery I received confirmation your trash and recycling containers were delivered on 12/21/I did contact the number you provided on 12/22/leaving two messages to confirm receipt of containers If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Victoria H [redacted] WM Cares-Corporate Office **: M [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Wednesday, [redacted] **, 4:PM To: [redacted] Subject: Complaint [redacted] I returned [redacted] call around noon and left a voice message explaining the service issue Either phone number will work However, the work number is [redacted] Sent from my [redacted] Regards,

July 12, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello ***, In response to your last comment, our agent, Kourtni, offered to remove the charge and explained the overage procedure, which you declined, asking to then cancel your accountShe also explained that you are in a signed Sales Agreement with Waste Management, and explained the early termination charges that would occur if your choice is to cancelIn regards to your price increase, the account rate started in at $per month and is currently at per month Per Section four (4) of Agreement, Company reserves the right to increase the charges payable by customer during the Term Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

May 31, [redacted] ** [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account # [redacted] [redacted] *** Ms [redacted] , I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them I have reviewed your account and found that the March invoice was past due causing the account to be canceled A payment has been posted on May 19th, We have scheduled a courtesy pickup for Tuesday, May 31st and a container removal scheduled for Thursday, June 9th, Should you have additional questions or comments or if I may be of further assistance you may reach me me at 713-512-option Very Respectfully, Victoria [redacted] Customer Experience Agent- WM Cares

Revdex.com: This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/25/and assigned ID [redacted] Regards, [redacted]

July 18, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Dear Mr [redacted] In response to your last comment, our third party collections agency attempted to reach you regarding your past due balance and was unsuccessfulAt this time, no credits are due on the account; all charges are validIf you would like to make payment arrangements, please reach out to our third party collections at [redacted] Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

June 21, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After researching our internal records, your account is at a zero balancePlease accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint They didn't call the correct number they called my [redacted] phone which I specifically said to call [redacted] they called [redacted] his voice mail is full and is not working my voice mail only has one messages in it so it couldn't possibly be full The cooperate office at WM did call and they did leave a message that's how I know this [redacted] is lying as the one and only message in my voicemail was from corporate They called after hours as well from an unrecognized number Still unhappy about situation we were not the only house on our block to have the trash bin removed If you take it at least notify your customer that happened and get one to them ASAP the up to business days is unacceptable Failure to appropriately notify your customers of a service change is pure laziness A letter would be suffice Our neighborhood will be going to city council to attempt to remove waste management from our area this is not the first time WM has failed Spring Valley[redacted] ***

[redacted] 2, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned RevDex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option * Cordially, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Yes, they removed the container and did not charge me the $ They have more business than they can handle well