Wayfair, LLC

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced with their order. The customer's order has been cancelled and their pending charge of $52.75 has been voided. We do our best to ensure that our products are listed with the correct and most up to date...

information. Regrettably, when the customer placed their order for the [redacted] Hand-Tufted Multi Area Rug Size: 10' x 14', the item was listed with the incorrect price. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologize. If the customer has any further questions or concerns, they may contact [redacted] B. at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. Though our records show the customer's item arrived and was delivered on June 7, 2017, the customer has reported that they did not receive the replacement delivery. We reached out to the customer to apologize and explain the delay with his order and we are currently working with our freight team for additional information and offer any assistance with his order. We will proceed to assist and provide any updates as soon as they become available. If the customer has any additional questions, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced with her order. The customer's order has been cancelled and her pending charge of $448.33 has been voided. We do our best to ensure that our products are listed with the correct and most up to date information....

Regrettably, when the customer placed her order for the Laguna 8 Piece Fire Pit Seating Group with Cushion, the item was listed with the incorrect price. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologize. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer is experiencing on their order. The customer placed this order on 4/13/18 with an original estimated ship date of 4/17/18.We work hard to provide accurate shipping and delivery estimates and we sincerely apologize when an item is...

backordered. The customer was notified by email multiple times that their order was backordered. Upon contacting our warehouse it was discovered that there was an error with the order that a solution is currently being identified to resolve.We have reached out to the customer to apologize for the trouble and are currently working with the warehouse to get the order shipped out. If the customer has any additional questions or concerns they may contact [redacted] directly at ([redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer by this order.The customer placed their order September 18, 2017 for the Three Posts - Declan Upholstered Platform Bed. The order was shipped out of our warehouse on September 19, 2017 and delivered on...

September 20, 2017. When we received this order online, our system did not process the state tax that is required to be collected. We truly cannot apologize enough for any inconvenience this may have caused. We have reached out to further apologize and have discounted the customer for the inconvenience this caused. If the customer has any additional questions or concerns, they may contact [redacted] at ###-###-####. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced regarding receiving our mailed promotions. To our knowledge customer's information has been removed permanently from our system. We have done our best to ensure that the customer's address has been removed...

from our system. Regrettably, the customer has still received our mailed listing and we apologize for any inconvenience our error caused to the customer and have informed our engineering team to investigate and correct this issue and ensure that all of her information has been removed permanently.We have reached out to the customer to further apologize. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by [redacted] at Wayfair for complaint #[redacted] has emailed me and said he would take care of it so I am trusting that he keeps his word. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Thank you,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience this order has caused our customer. The customer placed their order on 2/23/2018 for the [redacted] - [redacted] Modular Sectional which shipped 2/24/2018 and had an estimated delivery date of 3/1/2018. Unfortunately, we experienced an...

unexpected shipping delay. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable. We had initiated a search to locate the delayed packages and get a status update. We found that the packages were split in shipping and are estimated to arrive on two days. These packages are estimated to arrived on 2/28/2018 and 3/1/2018. We reached out to the customer to further apologize for the trouble and to update her on the statues of the delivery dates. If the customer has any additional questions they may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation we have provided the customer a full refund and a gift card to use towards a future purchase. We have no desire to mislead our customers and do our...

best to ensure that our products are listed with the correct and most up to date information. On May 2, 2016 the customer placed his order for the Kingston Poker Table. Regrettably, we incorrectly listed the table as coming with four chairs. We sincerely apologize for any inconvenience caused to the customer and have updated our listing.   We have reached out to the customer to further apologize and to assist with returning the table for a full refund. As a gesture of our heartfelt apologies we have provided a gift card for the customer to use on a future purchase. If the customer has any additional questions or concerns he may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced while she was shopping during our recent sale event. We do our best to ensure that our products are listed with the correct and most up to date information. Our rugs are priced per the smallest size available...

and once customers choose a larger size from the drop down menu the price will increase to reflect the change. We sincerely apologize for any confusion this has caused to the customer and would be happy to address our rug pricing strategy with the customer. We have reached out to the customer to further apologize for the confusion. If the customer has any further questions or concerns, she may contact [redacted], at [redacted] or [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. Regrettably, the customer's order was temporarily misplaced at our local delivery...

terminal. We initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptable. Our team was able to successfully find the item and it was delivered June 3rd, 2017.We reached out to the customer to further apologize and offer additional assistance if needed. If the customer has any additional questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I'm waiting for [redacted] of Wayfair to reply to my email, she had said:"I would be more than happy to assist you in locating a rug similar to the [redacted] Ivory Area Rug. If we are able to locate a new rug, I would certainly be willing to discuss applying an additional discount on the item total."I replied to her and currently waiting for her response on this matter. Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we shipped replacement parts on February 23rd, which are currently in transit to the customer. The customer placed his order for the Hamilton 31" Single Sink...

Bathroom Vanity Set on January 16, 2016 with [redacted] as the payment method, which settles immediately instead when the items ships. The order was shipped on January 18, 2016 and was delivered on February 5, 2016. On February 5, 2016 the customer notified us the countertop received was damaged. We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. Regrettably, the replacement part was out of stock until mid-February. We sincerely apologize for any inconvenience and agree the delay and lack of communication is unacceptable.We reached out to the customer to further apologize and we will continue to monitor the customer’s order to ensure the replacement arrives to his satisfaction. If the customer has any additional questions, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. The customer's order for the chairs has been cancelled and her pending charge of $131.60 has been voided.We unfortunately encountered a listing error with the [redacted] Imports - [redacted] Side Chair, and as a result the customer’s order was cancelled and all pending charges reversed. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)“ ([redacted]).We have reached out to the customer to further apologize and offered a discount off a future purchase. If the customer has any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair

To Whom It May Concern, I am a Disabled US Citizen, and have been purchasing from Wayfair for over a year. I have received over "8" Defective Items; “4 DEFECTIVE RECLINERS!" Please Understand, There is too much to try to explain in one message. This pertains to Hundreds of Emails, Phone Calls & THE FACT that I have RECEIVED 2 of these Defective Recliners within the past 2 months. (2 months from now; WAS WITHIN “1” MONTH; The Last Took 4 SECONDS To Realize The DEFECT!) I’m in the middle of a case with the Revdex.com and … Honestly, I don’t know where to begin!/continue with them/this, let alone, YOU! Except, I have become Extremely Ill & in Extreme Pain for OVER A MONTH & STILL! I have since been BANNED FROM PURCHASING ANOTHER RECLINER BECAUSE "THEY" SENT ME “4” DEFECTIVE CHAIRS??? I know, "Why buy from them again?" Most people barely have enough money to live on when they are on Permanent Disability; Myself, For Many Medical Reasons, as well as, CPTSD, Chronic Post Traumatic Stress Disorder! BEFORE the Defective Merchandise, of course, I was Barely Able to get a Wayfair Credit Card & that IS, and has been, “MY ONLY OPTION TO GET A RECLINER THAT I DESPERATELY NEED!” I cant fight this alone, anymore! I AM TOO SICK! There is too much more you need to know, but this is the best I can do under the circumstances! THIS HAS BECOME SO MUCH MORE THAN SIMPLY DEFECTIVE FURNITURE; THE PAIN & SUFFERING IS INEXPLICABLE! (I KNOW! BUT, IT’S EMBARRESING!) AND, THE WAY I HAVE BEEN TREATED, IS SIMPLY INEXPLICABLE, TOO! HOW MANY PEOPLE ARE BANNED FROM BUYING FROM WAYFAIR??? I ATTEMPTED TO BUY A MORE EXPENSIVE RECLINER TWICE & BOTH ORDERS WERE CANCELLED; I’M STILL DESPERATE!!! I HAVE/HAD NO CHOICE! PLEASE HELP! Sincerely, [redacted] P.S. I Briefly Looked At The Complaints To The Revdex.com & Found MOSTLY Complaints About Receiving Their Order On Time??? (I WISH THAT WAS MY ONLY PROBLEM!)

To Whom It May Concern, We apologize for any inconvenience the customer experienced while shopping on Wayfair. We have contacted the customer several times offering resolutions. The customer requested a return for a full refund for the nightstands that were delivered incorrectly. The return and the refund were processed on 8/30/2017 and the customer was notified. The customer has forwarded an e-mail letting us know that the pick-up has been scheduled. The refund of $762.74 CAD was processed to the customer's [redacted] card on 8/30. It could take 3-5 business days for the refund to show on the customers card We have reached out to the customer to provide a Quote #[redacted] with a discount for the [redacted] Sofas. If the customer has any further questions they may contact [redacted], Revdex.com Liaison at [redacted] or the email provided.  We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation we stepped outside of our return policy and refunded the customer in full for the [redacted] [redacted] 3 Piece Sofa and Loveseat with Chair Set. We...

handle standard returns, defects, and damage issues within 30 days of delivery and some products may have a limited time warranty. During this time, we are happy to order replacements, parts or units, or offer a full refund for damaged or defective items. On July 28, 2017 the customer notified us that the [redacted] 3 Piece Sofa and Loveseat with Chair Set they ordered and received was defective. Regrettably, the defect issue was not properly addressed since the customer was outside our limited time frame to report such incidents. We understand the customer's situation and agree we should have certainly stepped outside of our policy in this instance. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, they may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com