Wayfair, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 ]More lies from Way Unfair. Took 3 months to get a partial order. Delivery dates changed often. I was not contacted by Wayfair OR RAS to be informed of any delays until days after the shipment did not arrive. I was not home when the recliner arrived as suggested and the chair came damaged leaning to one side as it was shipped and left laying on its side. It appears that heavier items were placed on top of it or it has been stored like that so it needs replaced. Several months and numerous delays and now damaged material sent because it's all they have available. 
Regards,
[redacted]

To Whom It May Concern;We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have issued a full refund back to the customer for this item. We are proud to offer our customer’s a 30 day return policy on most items except for...

previously clearance returned items. Per our return policy, round trip shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize for the issues she experienced. If the customer has any additional questions, she may contact [redacted] with the Customer Advocacy Team with any further questions or concerns at [redacted].Kind Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.  We have stepped outside of our return policy and refunded the customer half of the return shipping costs.We are proud to offer our customers a 30 day return policy. Per our return policy, return...

shipping costs are deducted from a customer’s total product refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy.The product the customer ordered and received is tiled the  [redacted].  We do have an image showing a full living room set including a love seat, however neither the name or the product description details indicate the love seat is included.   As you can see on the product listing (link below),  we do state that the sectional, or loveseat, is not included. [redacted] Despite the customer receiving what was ordered, we reached out to apologize for the confusion of what was being received when the order was placed and offered to split the cost of return shipping.   If the customer has any additional questions, she may contact [redacted] at ###-###-####.We hope this information is helpful in resolving this complaint. Kind Regards,
[redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we fully refunded the customer $109.99 on January 7, 2015. The customer placed her order on the [redacted] for the Indoor and Outdoor Garden Laser...

Light with Remote Control on November 28, 2015. We collaborate with several partners, like [redacted], where we list our items for purchase on their [redacted]. While the order are shipped and serviced by Wayfair, our partners handle the collection of payment and issuing refunds. Regrettably, there was a miscommunication between us and our Partner; as a result the customer’s refund was not processed in a timely manner.  We sincerely apologize for the inconvenience and agree the delay in receiving the refund is unacceptable. We working with our partners to prevent similar occurrences from happening in the future.We reached out to the customer to further apologize for the trouble and confirmed the customer received her refund of $109.99 on 1/11/16. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I appreciate the discount, but I have no idea when and if my order will arrive. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with their order. We strive to be transparent with our customers and to keep them updated on the shipments through the customer's email address which was the customer's preferred contact method. As previously noted, the customer is scheduled for delivery on 11/16/2017. Due to the Delivery Agent only being able to deliver in the customer's area once per week, regrettably, we are unable to expedite her delivery date. We sincerely apologize for the trouble this may have caused and agree that the delay with the customer's order is unacceptable. We have reached out to the customer to further apologize and inform them that the delivery appointment for the bed is scheduled for 11/16/2017. We will continue to work with the customer to ensure the delivery of this merchandise. If the customer has any additional questions or concerns they may contact [redacted], Revdex.com Liaison, at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. We unfortunately encountered a pricing error with the Wing Décor in Brown, and as a result the customer’s order was cancelled and all charges reversed. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, “We reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies, or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped, or received, except as prohibited by law).” (https://www.jossandmain.com/v/about/display?page_type=terms_and_conditions).We reached out to the customer to apologize and offered a discount off a future purchase. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their order. Due to the delay in the refund to the customer's credit card, a late charge and interest fee were incurred by the customer from their card issuing bank. In an effort to rectify the error, we have reached out to the issuing card holder's bank on the customer's behalf. We are working on a resolution and will notify the customer once the issue has been resolved.We reached out to the customer to further apologize. If the customers have any additional questions or concerns they may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order.The customer ordered the Three Posts - [redacted] Ladder Bookcase on February 27, 2018. The customer contacted us on March 3, 2018 to report receiving the item with a different brand name.Wayfair's...

exclusive brands help our customers to shop cohesive looks and styles in a user friendly way. We work with many suppliers and manufacturers to create products for our exclusive brand, which is why the names are different. Though items may arrive in the manufacturer packaging, it is the same product that was displayed on our website. We work with a large number of high quality manufacturers to source products for our brands.We have been in communication with this customer and are working to help them with his purchase. In order to rectify this, we have reached out to the customer and offered a discount on his order.If the customer has any additional questions or concerns he may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their order. The customer ordered the [redacted] Furniture - Deco 5 Piece Dining Set in Grey Stone/ Black Stone on 3/9/2018 which was delivered on 3/23/2018. Regrettably, the boxes that the dining set was...

delivered in were removed from her home by the delivery company and were later discovered, discarded inappropriately, in a neighboring town. That neighborhood's police department then contacted her police department to dispatch an officer out to her home. This was done at no fault to the customer. We reached out to the customer to apologize and issue a partial refund for the item. If the customer has any additional questions, they may contact [redacted] at ([redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with their order. The customer placed their order for [redacted] Entertainment Center on June 9th, 2017. The customer contacted us on June 9th to notify us that their delivery arrived and was missing a...

part of the entertainment center. We promptly ordered the customer a replacement part to be shipped. Unfortunately, there was a delay with shipping the missing part. We sincerely apologize for the trouble caused and agree the delay with their order is unacceptable. A customer service specialist has been working with the customer to resolve the complaint. We confirmed the missing part was shipped on July 25, 2017 via [redacted] and will be delivered by end of business day on July 27th. The customer has been refunded for their incomplete item. If the customer has any additional questions they may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

they did not offer a $100 discount.  They offered to sell the tables to me at $100 each. A mark up from $12.45 each.  Also the tables were listed at $11.45 each three days after I filed the complaint.  While le I am aware of their terms of acceptance that allow them to cancel, change any order capriciously, it still does not make the transaction fair.  This is just NOT the American way of doing business.   Accepting payment constitutes a contract.  I am contacting my legislators, along with many others, in an effort to do away with such capricious language.   If if I were the only (or even one of a few) customer who fell victim to their "pricing error" I most likely would not have filed the complaint.  But, numerous online consumer complaint sites are loaded with the same and similar Wayfair "jack up the price" issues.  Wayfair appears to do this to people regularly.   To repeat, this shady way of doing business is unfair and deceptive.  Wayfair should sell the tables to me as agreed in my original purchase.  The AMERICAN way.  
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we ordered a replacement curio cabinet on October 21, 2015, and we ordered another curio cabinet on June 30, 2017.We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are happy to order replacements, parts or units, or offer a full refund for damaged or defective items. Wayfair has a limited one-year warranty for most products on our website. The replacement curio cabinet was delivered on October 27, 2015, and no issues were reported by the customer within 30-days or one year of delivery. We ordered the [redacted] Curio Cabinet with the customer's permission as a replacement for the original curio cabinet on June 30, 2017, as a one-time exception to our policies and limited one-year warranty. Wayfair is unable to refund orders placed through our partner's website after 12 months. As we already shipped and delivered the [redacted] Curio Cabinet in June 2017, we will not ship further items at no-cost to the customer. Wayfair no longer carries this item the customer originally ordered, so replacement units or parts cannot be ordered for this item.We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, they may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. We stepped outside of our return policy and refunded the customer for the [redacted] [redacted] Kitchen Island. We are proud to offer our customers a 30 day return policy. Per our return...

policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with their refund. If the customer has any additional questions, they may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 To Whom It May Concern,  Wayfair's solution was not to honor their price, but to offer me the same product at a higher price I can't afford. What they did was unfair and unconscionable. While they did address me, they did not solve my issue. I saw a price online and I called Wayfair to make sure it was the right price. The price was confirmed by a representative of Wayfair. The Wayfair representative also stated if there was an error, Wayfair would honor it. Yet that has been ignored in its entirety. That call was recorded and should be reviewed. I believe what they did was a bait and switch. I'm highly disappointed with Wayfair's code of ethics. Being a Flight Attendant, I'm going to make sure my friends, family and coworkers know exactly how Wayfair treats and values their customers. Thank you for your time but unfortunately, for me this issue was not resolved.Cordially,[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we have ordered a replacement chest and offered the customer a significant discount on June 6th, 2017. The replacement chest is estimated to be delivered on or...

before July 14th and we will have our delivery team pick up the damaged unit.We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On June 7, 2017 and June 13, 2017 the customer notified us that a light bulb for a lamp on the order was damaged. We offered replacements or a discount to keep as is. On June 16th, 2017 the customer notified us that the 3 Drawer Chest arrived damaged and was assigned a delivery specialist team member. Regrettably, the customer did not hear from our Delivery Specialist Team for several days prompting them to file a Revdex.com Complaint. We sincerely apologize for the trouble caused and agree the delay with the follow up service is unacceptable. We reached out to the customer to further apologize for the trouble. We have also ordered a replacement 3 drawer chest as well as provided a discount. If the customer has any additional questions, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  In addition, I disagree with the response  from Wayfair and I want to make things clear.  I start requesting the parts shortly after the bed was delivered and I have been waiting for the parts ever since.  By the nice customer that I am and been sleeping on the floor, the parts never came.  I tried to cancel many of times but they talked me out of of canceling and stated that the parts will be shipped next month, the next month and every month since then, I received a email every month since then stating it is delay so and I finally just said that is enough.
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we scheduled the delivery of the item for 4/26 after 5PM. We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On April 29, 2016 the customer notified us that the Ocean Club Lagoon Console Table he ordered and received was damaged. Regrettably, the damage issue was not properly addressed since the customer didn't notify us of the damage until the rebuttal. We understand the customer's situation and agree we should have offered alternative solutions. The customer has reached out to a local furniture technician to fix the scratched table top. Once the customer has the item fixed and is to their satisfaction, we will reimburse them for the cost of the furniture technician.We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. We partner with several other large online retailers, including [redacted].com. They list our items on their website, and we provide any follow up customer service. Unfortunately, we...

incorrectly listed the [redacted] 4 7/8" Center Arch Pull with the wrong quantity. We have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have set up a return and provided a full refund to the customer. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com