Wayfair, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
No one has contacted me about this issue and not surprisingly the screws still haven't arrived which leads me believe they were never shipped in the first place. I'm glad you see how ridiculous this situation is but just admitting it does not erase the fact I had to buy parts separately, still failed to receive the replacement parts, and wasted a month of my time being unable to use my own bedroom. 
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we have fully refunded $646.98 to the customer’s original payment method. We handle standard returns, defects, and damage issues within 30 days of...

delivery. During this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. The customer notified us on January 6, 2016 that the Rudy Reclining Sofa arrived defective and requested a replacement. The customer notified us on January 8, 2016 that they did not want to wait for the replacement and wished to cancel. Regrettably, the refund was not properly addressed as the replacement had already shipped and we were unable to cancel. We understand the customer’s situation and sincerely apologize for the delay in processing the refund.We have reached out to the customer to further apologize for the frustration caused and provided a full refund. If the customer has any further questions or concerns, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we have fully refunded the customer for both orders.On December 01, 2015 the customer notified us that during the delivery attempt of the [redacted] 8' Pool Table...

& Accessories the hallway walls were damaged when our carrier tried to move the table upstairs. Wayfair takes issues such as this very seriously and only work with licensed, insured movers should in the rare event these circumstances occur. We have advised the customer to open an insurance claim with our delivery company [redacted].  customer has been working with [redacted] as well as a specialized delivery associate here at Wayfair to ensure the pending claim is settled. We will continue to work with all parties involved to ensure a resolution.If the customer has any further questions or concerns, he may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the delay the customer experienced in receiving their refund for the return of the [redacted] - 12 Light Crystal Chandelier on their order.The customer was refunded in full on 3/18 in the amount of $389.99. If the customer has any additional questions, she...

may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their order. The customer placed their order on 7/25/2017 for the [redacted] Sectional which arrived on 8/12/2017. Regrettably, they received only half of the sectional. We then ordered a replacement...

and unfortunately the replacement had the incorrect piece of the sectional. We are working with our warehouse to ensure this kind of error does not occur in the future. In an effort to rectify our error, we have provided the customer with a substantial discount on another item as well as a recliner at no additional cost. We have reached out to the customer to further apologize. If the customer has any further questions or concerns, they may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer. In an effort to rectify the situation we have ordered another table at no cost to the customer so she will have a table to use for the holidays.The customer placed her order on 10/15/2015 for the [redacted]...

® - Dining Table set. The order was shipped out of our warehouse on 10/17/2015 and unfortunately the wrong table was delivered on 11/8/2015. While we have ordered a replacement table, regrettably the replacement is out of stock until January of 2016. We truly cannot apologize enough for any inconvenience this may have caused.We have reached out to further apologize and as a temporary resolution we have ordered another table at no cost to the customer so she will have a table to use for the holidays. We have also upgraded the delivery service at no additional cost and will be providing a substantial discount through the filed credit card dispute. If the customer has any additional questions or concerns, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. In an effort to rectify the situation, we fully refunded the customer $299.99 on 7/11/2017.We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers....

Regrettably, the customer's order was misplaced at our local delivery terminal. We initiated a dock search to find the lost merchandise. Unfortunately, the customer's [redacted] Twin Bunk Bed has not been located and has been deemed as lost in transit. We sincerely apologize for the trouble caused and agree the delay with the order is unacceptable.  We reached out to the customer to further apologize and to assist them with finding an alternate item that may meet their needs. We have also provided a full refund for this order. If the customer has any additional questions he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the experience the customer had with her order and for any inconvenience it may have caused. The customer was fully refunded $512.94 for the End and Console Table. We experienced unforeseen delays that affected the customers’ delivery. It is...

never our intention for these experiences to occur and we are working to ensure similar occurrences do not happen in the future. We agree the lack of information regarding the status of the customer’s shipment is unacceptable. The customer informed us she no longer wanted to receive the End and Console Table. We processed the return and issued the refund of $512.94 the same day. We have reached out to the customer to further apologize for the experience. If the customer has any additional questions, she may contact [redacted] We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we fully refunded the customer $128.00 on April 5, 2017. We handle standard returns, defects, and damage issues within 30 days of delivery. During this time,...

we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On March 20, 2017 the customer notified us that the mattress she received was too firm for her and requested a return. Regrettably, this issue was not properly addressed since the customer was outside our 30 day return policy. We understand the customer's situation and agree we should have certainly stepped outside of our 30 day policy in this instance due to the normal break in period for new mattresses. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May
Concern,We apologize
for the inconvenience the customer experienced with her order. In an effort to
rectify the situation, we have
offered to return the items for a full refund.  The customer
reached out to us on March 13th to report damaged for several of her
items ([redacted]...

Bella Dining Table, [redacted] Side Chair, [redacted] Coffee Table ,
[redacted] Coffee Table ) and inlate June we sent a
medic to repair the damages. The
customer has informed us that some of the repairs were not satisfactory and requested replacements
on the items as well as a 40% discount. Regrettably, we no longer
carried the items and are unable to send replacements. Furthermore, we are
unable to provide the 40% discount to the customer’s items as we have already
provided extensive discounts for the reported and repaired damages. We have a
customer service manager working with the customer and we have offered to have the items returned to us for
a full refund. If the customer has any additional questions, she may
contact [redacted] at
[redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we stepped outside of our return policy by splitting the return shipping cost and refunded part of it in Store Credit to the customer for the return of the...

Manhattan Sofa. The customer placed his order for the Manhattan Sofa on 11/25/2015. At the time of purchase, we provided him with an estimated delivery date of 1/25/2016. The sofa arrived to our local delivery agent earlier than estimated and was scheduled to be delivered 1/11/2016. Unfortunately, due to scheduling conflicts the customer notified us on 1/19/2016 that he would like to return his order. If a customer is no longer interested in the item, or not able to accept the delivery, they are welcome to return the item and would be responsible for return shipping costs.   We have reached out to the customer to further apologize and stepped outside our policy by splitting the return shipping costs; part was process as a refund to the original payment method while the other part was processed as store credit. If the customer has any further questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we ordered replacements for the missing parts and provided a discount for the damage.The customer placed her order for [redacted] Sectional on March...

25, 2016, which was delivered on April 15, 2016. Regrettably, the sectional arrived missing parts and was damaged. We provided a discount for the damage and promptly ordered replacement parts to be shipped. We understand the customer’s situation and sincerely apologize for the trouble caused.We have reached out to further apologize and are monitoring the customer’s replacement to ensure they are delivered as soon as possible. If the customer has any additional questions he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced while shopping with us. In an effort to rectify the inconvenience, we placed an order for 6 [redacted] Stoneware Platters in Almond Cream at the price of $8.59 each.We strive to keep our prices competitive and as a...

result our prices do fluctuate on our site. Prices can also vary depending on the different options for the same product, such as color and size. It is truly never our intention to mislead our customers and we sincerely apologize for any confusion and inconvenience.We reached out to the customer to further apologize and have placed an order for the Platters. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.  We stepped outside of our return policy and refund the customer in full for the Mercury Row - [redacted] Upholstery Aries Sofa. We are proud to offer our customer’s a 30 day return policy. Per...

our return policy, roundtrip shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted] with the Customer Advocacy Team with any further questions or concerns at [redacted]Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. Although, not an accurate response, it is the closest thing to the truth since my complaint to the Revdex.com. I hope they still plan to send the technician to fix the damaged product they delivered, but I'm certain I will receive the same unfairness and dishonest effort. However, I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.In an effort to rectify the situation, we have ordered the customer a replacement [redacted] 4 Piece Deep Seating Group with Cushion due to the original being lost in transit. It shipped on January 16th via...

freight truck and is expected to arrive to her local area for delivery between February 6th and 9th. We reached out to the customer to further apologize for the trouble and she is currently working with a member of our delivery specialist team to make sure the replacement is delivered to her satisfaction.If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We are very sorry for the inconvenience our customer has experienced with her Wayfair order. In an effort to rectify the situation, we have processed a return for a full refund due to our delay in delivering the lamps.On July 23, 2016, our customer requested to cancel Feather...

Design 25" H Table Lamp with Drum Shade qty. 2. Regrettably, we were unable to cancel the lamps as they were already in the shipping process. Unfortunately, there was an unforeseen delay in shipping and the lamps were not delivered until July 29, 2016. We understand the customer’s situation and agree more should have been done when the customer contacted us.In an effort to rectify our error we have provided a prepaid return label. Once the lamps are returned to our warehouse we will provide a full refund to our customer.We have reached out to the customer to further apologize for the experience. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have ordered a replacement and expedited the shipping and delivery.The customer placed her order for the [redacted] by [redacted] Framed...

Graphic Art on 12/11/2016. At the time of purchase, we provided her with an estimated ship date of 12/13/2016. The customer contacted us on 12/21/2016 to request information on the order and found it had been returned by [redacted] due to damage while in transit. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.We have reached out to the customer to further apologize for the frustration caused, and informed her we will be shipping the replacement today 12/22/16 using [redacted] tracking [redacted] and [redacted] and it should arrive tomorrow. If the customer has any further questions or concerns, she may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. Regrettably, the customer’s order has been deemed Lost in Transit and failed to arrive at...

our local delivery terminal. We initiated a dock search to find the lost merchandise and agree the delay with the customer’s order is unacceptable. The customer’s Essentials Response 8.5" Firm Innerspring Mattress was not found.We reached out to the customer to further apologize and to facilitate the reorder of this merchandise. If the customer has any additional questions they may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com