Wayfair, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . First of all we did not receive the sectional until January 7, 2017 not 11/30/17 because of the Christmas backup.  Secondly we were never contacted between 2/17 thru 2/24 by email to return the sectional and furthermore did not refuse a pickup, that is a complete lie.
Regards,
[redacted]

To Whom It May Concern,We are very sorry for the trouble the customer has experienced on his order. The delivery has been re-scheduled for May 30th. We have been working closely with our delivery partner to ensure there are no further delays.We work hard to provide quick and convenient delivery for freight shipments and our delivery agents strive to provide excellent customer service. Due to unforeseen circumstances, our delivery agent was unable to deliver the customer's order on May 25th and needed to re-schedule the delivery. We reached out to the customer to further apologize for the trouble and have provided him with a significant discount to help make up for the inconvenience he has experienced. If the customer has any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the frustration the customer experienced with her order.We do our best to ensure that our sites are listed with clear and concise information. We have offered a coupon to the customer as a token of our apologies due to any confusion between our US and Canadian sites. With this order being placed and filled from a US website we are obligated to bill in US dollars. We have advised the customer that we are not able to compensate her for the difference since the order was placed on our US site and there are additional international fees that we are not able to credit back. If the customer has any additional questions or concerns she may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
]It's the same response . I mentioned about  having issue with the mattress within 10 business day .Customer representative advised me to wait for 100 days warranty. CHECK YOUR RECORDED line!
Regards,
[redacted]

To Whom It May Concern,We are very sorry for the trouble the customer experienced on their order. As requested by the customer, their order for the [redacted] Coffee Table has now been cancelled and all pending charges have been fully reversed.We work hard to provide accurate shipping and delivery...

estimates and we sincerely apologize when an item is back-ordered without prior notice.We reached out to the customer to further apologize for the trouble. If the customer has any additional questions or concerns they may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. The customer placed their order on November 11th, 2017 and their order shipped on November 13th, 2017. The expectation was set that the items would be delivered to our local delivery agent...

on or before November 22nd, 2017 and our customer would be contacted within a 48-hour time frame upon arrival to schedule a delivery. Regrettably, there were unforeseen delays that caused the items not to be delivered until December 8th, 2017. Due to damage to the customer's sofa, a replacement was ordered. However, the replacement sofa was shipped on December 14th, 2017 and delivered in a timely manner on December 27th, 2017. We reached out to the customer to apologize for the poor experience and to further ease frustration, issued an additional discount off the order. We have also agreed upon a discount for a future order.If the customer has any further questions or concerns, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced. In an effort to resolve the situation we have confirmed with our 3rd party, [redacted], that the customer has been fully refunded.We partner with a 3rd party, [redacted], as part of our liquidation process to move unwanted...

stock. While the stock is Wayfair merchandise, [redacted] handles all purchases (payments and refunds) as well as all customer relations. Regrettably, due to violations of the terms of service agreement that is agreed upon during the account creation with [redacted], pending orders were cancelled and the customer's account was deactivated.We have confirmed with [redacted] that the customer has been fully refunded. If the customer has any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
So far there has been no communication from Wayfair's bank, nor Wayfair Customer Service regarding their efforts to effect a refund. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. It's the same response as before. Once more I state that the ad says "Wayfair.ca"  I am not impressed with their response or honesty in advertising.
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his order. The customer’s order has been cancelled and her pending charge of $234.99 has been voided.We do our best to ensure that our products are listed with the correct and most up to date information....

Regrettably, when the customer placed her order for the [redacted] Right Hand Facing Sectional, the item was listed with the incorrect price. We sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price.  We have reached out to the customer to further apologize and have offered a further discount on this sectional, or discounted prices on alternative sectionals. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.  We have stepped outside of our return policy and refunded the customer in full for the [redacted] - Weston Captain's Bookcase Bed with Storage.We are proud to offer our customer’s...

a 30 day return policy. Per our return policy, roundtrip shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur.  Due to the delay the customer experienced we were happy to make this exception.   We reached out to the customer to further apologize and notify them that we have refunded the return shipping.   If the customer has any additional questions, she may contact  [redacted],  Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify our error, we offered to provide the customer the [redacted] Living Room Collection at a 15% discount. We unfortunately encountered a listing error with the [redacted] Living Room Collection, and as a result the price shown on our search page is for the Base item only in this collection. Once the product page is brought to view, the price to include all three (3) pieces shown in the photo is shown correctly. This provides the opportunity to add or remove pieces to this collection. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" ([redacted]We reached out to the customer to apologize and offered a discount off a future purchase. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
No one from Wayfair has contacted me about the false advertisement nor the re-shipping charge dispute.
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order.  We stepped outside of our return policy and refunded the customer in full for the [redacted] - Southern Dunes Convertible Crib.  We can’t apologize enough for the delay the customer...

experienced in our carrier picking up their item.   We are happy to say that the crib has in fact been picked up and has arrived back to our warehouse.  We have pushed the refund through for $294.99 and the customer will be receiving this back to their original payment method within 1-3 business days. We reached out to the customer to further apologize and assure her we have processed her refund.   If the customer has any additional questions, she may contact [redacted],  at [redacted].  We hope this information is helpful in resolving this complaint. Kind Regards,[redacted] [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer. In an effort to rectify the situation we upgraded the delivery service at no cost to the customer and have provided a discount as a courtesy to help make up for the inconvenience she has experienced. We strive to deliver orders as quickly as possible once they arrive at the customer's local delivery agent. Regrettably, our delivery agent is experiencing a backlog of orders causing delays in scheduling deliveries. The delivery has been scheduled for May 19th 2017 and we have requested that the customer be contacted should any earlier appointments become available. We have reached out to further apologize. If the customer has any additional questions or concerns, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. Regrettably, the customer's order has been deemed lost in transit and failed to arrive at our local delivery terminal. We initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptable. The customer's tree was not found. We reached out to the customer to further apologize and to facilitate the reorder of this merchandise. We have refunded the customer in full as well as compensated the customer for the time they have spent and the cost to purchase the tree locally. If the customer has any additional questions they may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted] Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]