Waypoint Homes

Hello, The work is scheduled to be completed on 7/16/15 from 8am to noon as mentioned by [redacted]. Please be sure to communicate any future concerns with the maintenance line to [redacted] as she is your direct point of contact after a request is submitted. Thank...

you, CAH

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Whenever Colony American Homes (CAH) want to add something to my account they apply it to rent in which the rent has been paid.  They do not notify as a professional entity would by mail but instead once my rent has been paid I see a negative amount on my account.  So each time this happens there is a threat of eviction.  As I informed CAH when I first moved in I informed them that there was a lot of water running in the back and front yards.  It was placed in writing to them and I constantly told them about it they finally had someone come out 6 months later to address the water issue, so I told them my concern was if the water was running in puddles outside as I had previously been informing them how can they compute that I owe as much for a water bill.  So began the water issue dance.  Also, they did not give me a signed lease to get the water in my name when I initially went to get it done once I moved I was informed that I needed a signed lease; as of today I STILL DO NOT HAVE A SIGNED LEASE even after I had requested it.This is why I do not agree with the matter because they are not and have not accepted responsibility for the water bill.  They claimed that they gave me credit but they did not.  The first bill was December 2013-February 2014 I moved in mid-January 2014 so of course the bill was not fully mine then for the other bills they charged me the actual amounts due on the bills and never did account for the water wasted in the front and back yards.  I went to pay my rent this month and once again it showed a negative $300 once again for the water bill.  When I went down to the office it was for water and I told them the water bill is now in my name despite the fact that I did not have a lease the water company allowed me to show them bills that I had in my name for the residence.  When we discussed it the bill was for $70 and not $300 and then the next bill that the water company stated that I would receive would be $60.  These are the things that CAH does which is not professional and violate business ethics.  I am not sure if they have it stated anywhere (ie. credit report) there an eviction was posted on me.  There practices are unethical and not professional they do not provide proper notification and if they sent me something (as they state) it is always sent to the wrong address but they never take the time to resend it but instead use their power to do unethical things.Regards,[redacted]

Good morning!
Prior eviction(s), felony(s), and bankruptcy(s) are immediate disqualifications, which we share with prospective tenants  so they do not go forward with the application process as we know they are automatic disqualifiers.  We are not aware of credit complications until a credit report is run, and that can only happen after a prospect applies.  The following information is provided prior to moving forward with the application process:
Credit History – To determine satisfactory credit, we run a report through a credit report agency. Credit history from the past two years will be evaluated.
We regret that the outcome of the application was not favorable our goal is to be as transparent as possible.  However, some things we are not aware of in full until after the application is submitted.
 
Thanks,
Waypoint Homes

Hello, Per your lease agreement it is the residents responsibilty to replace/repair blinds. We understand that WRI (previous management company) may have replaced them for you as a courtesy, however we will not.You have spoken to [redacted] the property manager and myself via [redacted] and...

[redacted]' final word is that the blinds will not be replaced, as this is your responsibility. If you would like to review where in the lease this is mentioned please be sure to contact [redacted]. Thank you, [redacted]

Attached are 3 of the many notification sent.
 
Thank you,
Waypoint Homes

Hello,We are unable to locate any information for the individual in this request. If you can provide the property address you applied for we can further assist.Thank youWaypoint Homes

I live in the State of Georgia. I rented with Colony American Homes for two (2) years under two (2) different property management teams before they merged with Waypoint Homes. Once they merged my lease with Colony ended and began with Waypoint. My lease was for 12-months, so I thought. I signed a contract on June 1, 2015, which was supposed to end June 1, 2016, but according to Waypoint Homes, it ended on June 6, 2016. Before signing the contract, I spoke to the Renewal Coordinator at the time which was Shanell Hanson, who informed me that the extra time was "if" I needed time in which to move out. I agreed to those terms, so I signed the contract. I submitted my first notice to vacate by email on April 8, 2016 (late evening) they again on April 11, 2016, after receiving a phone call from Shanell Hanson to be in writing and on their form letter. I stated I would vacating the premises by May 31, 2016. My lease was to end legally June 1, but Waypoint was June 6, 2016.

I paid May's rent and had my exit inspection on May 9, 2016, at which time keys and garage remotes was turned over to their Field Project Manager, Dennis Moore. I received a letter (the fastest ever) on April 12, 2016 informing me that I would be charged $200 for violating the lease by not staying until June 6, 2016 as well as not giving them 60-day notice I was being charged $100.

I called and spoke to the Property Manager, who was Kelly Eubanks, and asked why am I being charged $200. At first she states that the extra time is for if my lease expired on the weekend, I would have to that following Monday in which to move out. I stated to her that 12 months is 12 months, not 12 months plus six (6) days. She became irritated and stated that I signed and legal document and it is binding and that is how Waypoint Homes writes their contract. I also inquiry about the $100, which she states that I did not give them enough notice according to my agreement. I stated that their agreement asked for notice of 60-days, not required 60-days and that their own agreement states that if you do not give notice, you will have to leave the premises immediately at the end of the lease term (14.2 Notice to Vacate).

This company should not be able to conduct business in any state or jurisdication. They are very deceitful and train their employees to behave in that manner. Renting a property that you called home for three years should not end up with you taking that company to court to have your security deposit refunded in full, after the walk-thru was signed off by their own inspector as "no resident damage charges" to the renter should result in litigation proceeds.

Hello,
 
We are sorry to hear about your recent issues and are in receipt of your complaint. We will be reviewing the account and will contact you to discuss this matter further before Friday 11/4/15.
We have attached a copy of the move out deposit accounting statement with...

a copy of the certified mail receipt.  
We appreciate your patience while we look into this matter.
 
Respectfully,
 
CAH

Property manager has contacted our resident on 8/29 to explain the refund amount.
 
Thank you,
Waypoint Homes

Good morning,
We have followed up with the local office regarding your complaint.  The Property Manager has advised us that your request to have a new deck installed is beyond the scope of what we do for normal turns, and the cost would be greater than $1000.00.  All of...

the other maintenance issues have been taken care of by our maintenance company.
Thanks,
Waypoint Homes

Hello, We understand that our process at this time may have caused some inconvenience but I can assure you that we are working on this process. In the meantime your property manager should be reaching out to you to discuss any issues that you may have that still exist. Regards, Colony

Waypoint is just another corporation that treats its tenants with absolutely no regard. I will never again rent a home from a corporation. They are refusing to fix their washing machine because it is not under warranty. They threatened to evict us and left the notice on a Sunday taped to our door over a $95 late fee in the same month. We payed the rent one day late after coming home from a long holiday weekend. It's enough to have to deal with this kind of bureaucracy in day to day business dealings than to have to put up with these corporate practices in my rental is way too much.

Waypoint homes is not a good company to rent a property from. They are overpriced and have awful maintenance and office support. I'm a DOD civilian and rented a house with them for 2 years in [redacted]. Before the lease was up, I sent them a email a few months before the end of the lease letting them know that I would not renew the lease and that I was going overseas for employment. They never replied back or sent any information about closing out the lease and moving out inspection. I called the office about 30 times and no one ever picked up. Finally I went to the office and talked to them explaining my situation and asking them to to not renew the lease. The manager made it seem like everything was going to be ok and for me to not worry. I gave them my orders saying where I was going, how long I would be overseas and who I was coming with. First of all, they did not even know who the Department of Defense was or how to read orders. I left the office after being assured that everything would be ok and with the promise of a phone call from management with move-out information. A week passed and they never called me back. I attempted to call them from overseas and was told that they were not aware of my situation and that the manager I had spoken to and exchanged several emails had quit and did not pass any information along to the next group. Now that I'm overseas, my old neighbor called me and told me that there is a piece of paper taped to the front door of the house I rented and it seems to be from [redacted]. The letter appears to be an eviction notice and they are taking legal actions against me even though I'm deployed with the Department of Defense and went through all the right steps to not renew the lease. I am not sure what to do now since I am currently deployed and have attempted to contact them at nauseum. I hope no one rents from this company until they get their act together and uphold tenants rights.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]1. I still have not received a response 2. I found my contract and move in notice of damage and forward it you your company and I am still being charged

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]5, and find that this resolution would be satisfactory to me.  The business did not inform me that I would be credited for March, however, I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Good afternoon,
 
I have followed up with the representative at the local office regarding this concern, and have been advised that a check was generated on 2/3/2016 in the amount of $659.70.  Please be on the look out for these funds. 
 
Thank you for...

allowing us to resolve this issue for you!Waypoint Homes

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Hello, As discussed by [redacted] the [redacted] office will be issuing a refund. Please contact [redacted] if you should have additional questions or concerns. Thank you, CAH

Hello, Our records indicate that your issues have been addressed and are no longer under the 'evict' status. The local office is your first point of contact however if you have issues contacting them you may contact the corporate office and although we dont manage your property we can...

certainly assist with escalating issues and getting someone on the line for you. Thank you, Colony

Hi [redacted], I am sorry to hear about your recent issues. I understand that it can be fustrating and I want to assure you that we are looking into this matter for you. Your local office rep will touch base with you within 24-48hrs of this communication to discuss further. Thank...

you, Colony