Waypoint Homes

It seems that Waypoint Homes disregards any complaint about...

any of their offices or employees that a filed complaint is regarding. I see now that legal action will need to be filed to get something done. If you read the complaint you would have read that nothing was being done in reference to my refund by the local office and that this matter needs to be escalated to a higher individual.I guess if you or no one in your organization cares about tenants or customer service all the other complaints that I read on the Revdex.com must be 100% true regardless of the final outcome. I could only hope that no other individuals would ever have to cross paths with Waypoint Homes as a business.
I would expect a refund of my money in a prompt manner but, given the circumstances of this response and the others from the local office I will seek legal to assist in getting what is due me and any extra we can find while in the process to help cover legal fees.

Attached are 3 of the many notification sent.
 
Thank you,
Waypoint Homes

Hello, Per your lease agreement it is the residents responsibilty to replace/repair blinds. We understand that WRI (previous management company) may have replaced them for you as a courtesy, however we will not.You have spoken to [redacted] the property manager and myself via [redacted] and...

[redacted]' final word is that the blinds will not be replaced, as this is your responsibility. If you would like to review where in the lease this is mentioned please be sure to contact [redacted]. Thank you, [redacted]

Good morning!
Prior eviction(s), felony(s), and bankruptcy(s) are immediate disqualifications, which we share with prospective tenants  so they do not go forward with the application process as we know they are automatic disqualifiers.  We are not aware of credit complications until a credit report is run, and that can only happen after a prospect applies.  The following information is provided prior to moving forward with the application process:
Credit History – To determine satisfactory credit, we run a report through a credit report agency. Credit history from the past two years will be evaluated.
We regret that the outcome of the application was not favorable our goal is to be as transparent as possible.  However, some things we are not aware of in full until after the application is submitted.
 
Thanks,
Waypoint Homes

After further review the resident was correct we apologize for any inconvenience and have removed the comment. 
 
Thank you,
Waypoint Homes

I live in the State of Georgia. I rented with Colony American Homes for two (2) years under two (2) different property management teams before they merged with Waypoint Homes. Once they merged my lease with Colony ended and began with Waypoint. My lease was for 12-months, so I thought. I signed a contract on June 1, 2015, which was supposed to end June 1, 2016, but according to Waypoint Homes, it ended on June 6, 2016. Before signing the contract, I spoke to the Renewal Coordinator at the time which was Shanell Hanson, who informed me that the extra time was "if" I needed time in which to move out. I agreed to those terms, so I signed the contract. I submitted my first notice to vacate by email on April 8, 2016 (late evening) they again on April 11, 2016, after receiving a phone call from Shanell Hanson to be in writing and on their form letter. I stated I would vacating the premises by May 31, 2016. My lease was to end legally June 1, but Waypoint was June 6, 2016.

I paid May's rent and had my exit inspection on May 9, 2016, at which time keys and garage remotes was turned over to their Field Project Manager, Dennis Moore. I received a letter (the fastest ever) on April 12, 2016 informing me that I would be charged $200 for violating the lease by not staying until June 6, 2016 as well as not giving them 60-day notice I was being charged $100.

I called and spoke to the Property Manager, who was Kelly Eubanks, and asked why am I being charged $200. At first she states that the extra time is for if my lease expired on the weekend, I would have to that following Monday in which to move out. I stated to her that 12 months is 12 months, not 12 months plus six (6) days. She became irritated and stated that I signed and legal document and it is binding and that is how Waypoint Homes writes their contract. I also inquiry about the $100, which she states that I did not give them enough notice according to my agreement. I stated that their agreement asked for notice of 60-days, not required 60-days and that their own agreement states that if you do not give notice, you will have to leave the premises immediately at the end of the lease term (14.2 Notice to Vacate).

This company should not be able to conduct business in any state or jurisdication. They are very deceitful and train their employees to behave in that manner. Renting a property that you called home for three years should not end up with you taking that company to court to have your security deposit refunded in full, after the walk-thru was signed off by their own inspector as "no resident damage charges" to the renter should result in litigation proceeds.

Property manager has contacted our resident on 8/29 to explain the refund amount.
 
Thank you,
Waypoint Homes

Hello,
 
We are sorry to hear about your recent issues and are in receipt of your complaint. We will be reviewing the account and will contact you to discuss this matter further before Friday 11/4/15.
We have attached a copy of the move out deposit accounting statement with...

a copy of the certified mail receipt.  
We appreciate your patience while we look into this matter.
 
Respectfully,
 
CAH

Hello,We are unable to locate any information for the individual in this request. If you can provide the property address you applied for we can further assist.Thank youWaypoint Homes

Waypoint homes is not a good company to rent a property from. They are overpriced and have awful maintenance and office support. I'm a DOD civilian and rented a house with them for 2 years in [redacted]. Before the lease was up, I sent them a email a few months before the end of the lease letting them know that I would not renew the lease and that I was going overseas for employment. They never replied back or sent any information about closing out the lease and moving out inspection. I called the office about 30 times and no one ever picked up. Finally I went to the office and talked to them explaining my situation and asking them to to not renew the lease. The manager made it seem like everything was going to be ok and for me to not worry. I gave them my orders saying where I was going, how long I would be overseas and who I was coming with. First of all, they did not even know who the Department of Defense was or how to read orders. I left the office after being assured that everything would be ok and with the promise of a phone call from management with move-out information. A week passed and they never called me back. I attempted to call them from overseas and was told that they were not aware of my situation and that the manager I had spoken to and exchanged several emails had quit and did not pass any information along to the next group. Now that I'm overseas, my old neighbor called me and told me that there is a piece of paper taped to the front door of the house I rented and it seems to be from [redacted]. The letter appears to be an eviction notice and they are taking legal actions against me even though I'm deployed with the Department of Defense and went through all the right steps to not renew the lease. I am not sure what to do now since I am currently deployed and have attempted to contact them at nauseum. I hope no one rents from this company until they get their act together and uphold tenants rights.

Waypoint is just another corporation that treats its tenants with absolutely no regard. I will never again rent a home from a corporation. They are refusing to fix their washing machine because it is not under warranty. They threatened to evict us and left the notice on a Sunday taped to our door over a $95 late fee in the same month. We payed the rent one day late after coming home from a long holiday weekend. It's enough to have to deal with this kind of bureaucracy in day to day business dealings than to have to put up with these corporate practices in my rental is way too much.

Hello, We understand that our process at this time may have caused some inconvenience but I can assure you that we are working on this process. In the meantime your property manager should be reaching out to you to discuss any issues that you may have that still exist. Regards, Colony

Good morning,
We have followed up with the local office regarding your complaint.  The Property Manager has advised us that your request to have a new deck installed is beyond the scope of what we do for normal turns, and the cost would be greater than $1000.00.  All of...

the other maintenance issues have been taken care of by our maintenance company.
Thanks,
Waypoint Homes

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]1. I still have not received a response 2. I found my contract and move in notice of damage and forward it you your company and I am still being charged

Regards,

Hello, Our records indicate that your issues have been addressed and are no longer under the 'evict' status. The local office is your first point of contact however if you have issues contacting them you may contact the corporate office and although we dont manage your property we can...

certainly assist with escalating issues and getting someone on the line for you. Thank you, Colony

Hello, As discussed by [redacted] the [redacted] office will be issuing a refund. Please contact [redacted] if you should have additional questions or concerns. Thank you, CAH

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Good afternoon,
 
I have followed up with the representative at the local office regarding this concern, and have been advised that a check was generated on 2/3/2016 in the amount of $659.70.  Please be on the look out for these funds. 
 
Thank you for...

allowing us to resolve this issue for you!Waypoint Homes

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]5, and find that this resolution would be satisfactory to me.  The business did not inform me that I would be credited for March, however, I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Hello,
The resident was informed that we only perform move out inspections Monday-Friday 9AM to 4PM except on Holidays since the resident was attempting to schedule for 5/30 Memorial Day. The local office responded to the email stating that we would be able to perform the inspection on...

Friday as long as the resident was completely moved out and ready to give back the keys to Waypoint. The resident responded that she would not be completely moved out and there would still be items in the garage. After that there was no communication exchanged until 6/7/16 from the resident stating the appointment had been missed. This exchange via email was not a confirmation of an appointment because the resident stated she would not be fully moved out.The move out charges are accurate due to the pictures that were taken of the property and will remain.
 Thank you,
Waypoint Homes