Weight Watchers International, Inc.

Weight Watchers received the member's request for a refund. The promotion the member registered for clearly stated a cancellation fee. The cancellation free was due to the member receiving a free Fitness Tracker of same value. Prior to sign-up, member had to agree to the terms and conditions.We're...

sorry the member did not thoroughly review the Terms and Conditions. Weight Watchers will not issue a refund for $100.00 to the member.Please let us know if you have further questions. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We received the member's request for a refund. A refund for $59.85 for January, February and March has been applied to the member's card. The member should see within 3 to 5 business days.Please let us know if you need further assistance. Have a wonderful day! Sincerely, Flo...

G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Additionally, I would like to state that Weight Watchers was very responsive and resolved the issue I was having with my account.  "Nikki" a Corporate Affairs Representative, was most helpful and resolved the issue with the account.  She was most understanding, apologetic and professional. 
Sincerely,
[redacted]

I called the member and got some clarification on her different contacts with Customer Service. I expressed our regret regarding the experience she had and appreciated her feedback. I added 1 week time credit to her account to give time to make sure the technical issue is resolved. I will contact...

the member again once the next payment goes through to verify everything is working well with her account and then will add a month time credit as courtesy. I gave the member our phone number in Corporate Affairs in case of any further questions or concerns.  Nikki C.Corporate Affairs

First and foremost, we would like to extend our apologies on behalf of Weight Watchers International. We're sorry to hear about the member's experience. This is not how we want any member to experience Weight Watchers.Our records show a refund was applied on 2/*/1016 for $19.95 of which the member...

should see within 3 to 5 business days. Please let us know if you have further questions. Have a great day! Sincerely, Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your help!
Sincerely,
[redacted]

I spoke with [redacted] and asked her to forward to me her sent email with the submission form showing the sent date so we can determine if she was denied erroneously or not. Sincerely,[redacted]Corporate AffairsWeight Watchers International, inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have received neither of those returns back on my card.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize if the members disagrees with our policy to register for a subscription program. We require a debit or credit card at the time of sign-up. Unfortunately, we are not able to make any exceptions as this is how the program is designed. The member is more than welcome to pay weekly. If she would like, as a courtesy, we will be more than happy to send four weeks of free meeting room passes provided she's not attending meetings in a locally owned area. If the member would like to receive the passes, she can contact Corporate Affairs@###-###-####.Please let us know if you need further assistance.Sincerely,[redacted]Corporate Affairs

Weight Watchers received the member's complaint. Our site issues have been fixed. Due to the program nutrients changing, the member is required to update their information and is the reason we've applied a 30-day time credit. Our Call Center has assisted the member in identifying specific browsing networks to assist the member in accessing account information. Due to the member attending meetings, we're sending Product Room Vouchers so that the member can purchase items of their choice.Please let us know if you have further questions or concerns. Sincerely,Flo G[redacted]

We received the member's request for a refund. Upon every member's sign-up, before they can complete the process, Terms and Conditions are provided. A member can not complete the sign-up unless they "check" the box for approval. We apologize if the member did not thoroughly review the terms. As...

a courtesy, we issued a one-month credit for $54.95 back to the member's card.Please let us know if you need further assistance. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

I just spoke with this member and apologized for all the confusion from Customer Service. I explained the charge was refunded and told her when she can expect to see it. Also, as courtesy for the bad experience she had and since she hardly got to use the membership, I credited back her full original...

charge for the 3 months and told her she will see that within 3 to 5 business days. I provided the Corporate Affairs phone number in case there are any further concerns. Sincerely,Nikki C.Weight Watchers Corporate Affairs

Thank you for contact weight watchers.We show the starter kit was shipped 1/** and delivered 1/**/2015.Tracking # is [redacted] Delivery address is:[redacted] Feel free to contact Weight Watchers with any questions.Sincerely,[redacted]Weight Watchers...

International

We found this member's account was still active with no indication of cancellation attempt. As a courtesy, we cancelled the account and credited 6 months of charges for a total of $269.70 back to the credit card on file. The member should be able to see the funds within 3 to 5 business days. The...

cancellation number for the account is [redacted].I lef[redacted] a voicemail explaining all of this and sent her an email as well.Have a great day! Sincerely,Nikki C.Corporate Affairs

Upon contact with [redacted], informed member, maximum refund is six months. However, in the conversation, Corporate Affairs indicated, would review with Manager and if not approved, current refund for one year will be the maximum refund. Meaning, if not contacted, no additional refund would be issued.We apologize if the member misunderstood the option for additional refund.Please let us know if you need further assistance. Have a great day! Sincerely,[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting Weight Watchers.We apologize for the technical issues Weight Watchers is experiencing. Weight Watchers online subscription has been cancelled as requested.Feel free to contact us with any further questions.Sincerely,Weight Watchers Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The representative was extremely helpful and understanding. Throughout the whole experience the customer service was great with the exception of not getting a return phone call as promised. I will continue to do business with this company and appreciate the quick response and resolution.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hello [redacted] I have not received the redund from Weight Watchers per their agreement in the resolution.  Please re-open this case. Thank you,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Tim Waldorf