Weight Watchers International, Inc.

Weight Watchers spoke with member in regards to receiving promotion offer. Explained to the member, promo is offered at meeting location based on program she purchased. Once member attends meeting, she can pickup her Starter Kit.Please let us know if you have further questions or concerns. Have a...

wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did call 3 separate times and spoke with 3 different people and cancelled my daughters and my membership 3 separate times.  But guess what - you continued to charge my account numerous times.  I signed my daughter and myself up using my [redacted] card.   I signed us up under a promotional 3 month program.  Guess what - Weight Watchers not only charged me for the 2 - 3 month memberships - they started charging me monthly dues after the 1st month of joining (which - incase you may have forgotten was part of the initial 3 month membership).  I called in January and went thru a lengthy 48 min cancellation process.   Silly me - thinking it was over, guess what appeared on my February statement - Weight Watcher charges!!  I called again to cancel and explained about the February charges showing up.  He said that the charges would be reversed.  So imagine my suprise when I seen Weight Watcher charges on my account in March - to which I called and was not exactly the most pleasant person.  Again - gave me cancellation number - issue credit - blah blah blah!! This time I , also called and talked to Impact [redacted] and they started deleting the charges.   So along comes April - and what to my wondering eyes should appear - but 2 Weight Watcher charges - AGAIN!!Due to Weight Watchers inability to cancel our memberships, which in case you forgot I cancelled 3 separate times, I had to call Impact [redacted] and have them delete the credit card charges while they were pending.  Well, it seems Weight Watchers took it upon themselves to run the charges thru as a debit charge - AFTER they were deleted as a credit charge.  Which, side note, I NEVER AUTHORIZED them to do!!  When I signed up it was as a CREDIT CARD CHARGE ONLY!!  They did this 3 separate times.  Case and Point - I filed this Revdex.com complaint - I filed all the correct paperwork at [redacted], and yet after all that, Weight Watchers still continued to debit my account so I had to cancel my credit card.  So NO Revdex.com, I do not, will not and AM NOT accepting the poor excuse of an explanation given by Weight Watchers!!  ESP since I have done exactly what I am supposed to do!!  Case and Point - file Revdex.com Charges - and Filed charges at Impact [redacted] yet they STILL charged my debit card couple days later and so I had to cancel my card!!  I will not accept anything less then a reimbursement and a formal apology from Weight Watchers!! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  PLEASE NOTE:  The response from WeightWatchers to the Revdex.com reads that they apologize, they were not made aware that the application was made in an app no managed by WeightWatchers.  That is wrong - I went to the WeightWatchers site and logged in where they indicated - to join their program.  It was not an app.  Whoever they hire to manage their online program is out of the control of whoever they invite to join their program when clicking "Join WeightWatchers" on their site. 
Sincerely,
[redacted]

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's concerns relating to new program upgrade. Our new program officially launched December 6th where we experienced a few technical challenges. However, once the member completed new criteria within the program,...

all previous program information remained within the accounts. The information was communicated to every Subscriber by our CEO. We apologize for the member's experience and have applied a 30-day Time Credit to the account. Please let us know if you have further questions or concerns.Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

We received the member's request for a refund. Weight Watchers site allows the member to review sign-up process along with Terms and Conditions. The member is unable to continue with sign-up if terms are not reviewed and signed off on. The membership is a self-managed program with member...

responsibility to cancel. If cancellation is not completed, recurring billing continues and the member has the responsibility to monitor financial statements.We apologize if the member at time of sign-up perhaps did not review the terms and conditions. We value each of our members, therefore will issue a maximum  six month refund of $119.70. In order to apply to refund, we've reached out to the member on 1/*/16@11:02am to return a call to Corporate Affairs to apply refund.Please let us know if you need further assistance. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

We received the member's complaint. Upon member contact, the refund of $19.95 was issued due to cancellation. The communication to all members is, the refund takes 3 to 5 business days to be applied back on card. This is based on each individuals Financial Institution.Please let us know if you have...

further questions. Have a great day! Sincerely,Florence G[redacted]Corporate Affairs

Weight Watchers values our customers and take pride in making sure our product and services meet and or exceed their expectations.We're sorry to hear the member prefers not to setup program via auto-billing. We provide every member with our terms and conditions prior to sign-up. Weight...

Watchers auto-billing is a pre-billing program designed to automatically renew their monthly subscription. The pre-billing program offers members to participate in the program as often as they like and the ability to access their online features.  Please let us know if we may be of further assistance.[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, they say that the program site changed Dec. *, but in fact that was the second time it changed in less than a month. So they lied. Secondly, the site still does not work and it's impossible to use. After taking all the time it requires to fill in the days "points" it wipes everything out, or it doubles the points all of a sudden, and it wipes out yesterdays points, but not the day before that points.It's random and it's very frustrating for someone who has paid to use their site. They have over 35,000 people who have written in complaining and they are not doing anything about it. They will not give a date to anyone that is the date for it to be fixed. All they ever do is say they are sorry and they are working on it. Really, this is a travesty for their clients. They should not take money for this site until it works. That's what I want - they need to step up and do more than say they are sorry - they need to refund thousands of people their money.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I need a confirmation that my Credit Card has been deleted from EVERYTHING that has to do with Weight Watchers.  ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting Weight Watchers Corporate Affairs. We received the members complaint in regards to requesting a refund. We apologize but the consumer currently is a Registered User and not a Member for the Weight Watchers program. The consumer has not been billed through Weight...

Watchers because she went through the [redacted] application. If the member is requesting a refund, she'll need to go through [redacted]. If the consumer's billing is showing the amount was charged by Weight Watchers, she can submit the statement to [redacted] for review. Please let us know if you need further assistance. Have a great day!Sincerely,Flo G[redacted]Corporate Affairs

We received the member's request to extend the time for the Monthly Pass. As a courtesy, we extended the members renewal date to 10/**/16. Our Terms and Agreement subscription bills 15-days prior to the renewal date, which will bill on 9/**/16.Please let us know if you have additional questions....

Thank you for contacting Weight Watchers. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  They sent a check for a lessor amount of 159 which I accept.  I think them for being...

prompt.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  
Sincerely,
[redacted]

I left a voicemail for [redacted] to contact our Corporate Affairs group. We will need to ask several questions to get this issue resolved.  Sincerely, Nikki C.Corporate AffairsWeight Watchers international, Inc.

Our records indicate that the subscriber canceled their WeightWatchers Online Subscription by requessting cancellation on our website on 09/**/13 effective 09/**/13.
However, there was a resubscription on 1/**/2014. 
We are in receipt of an email requesting cancellation on 10/**/14 and...

we have responded to that email on 10/**/14, canceling the account effective 11/**/2014.
As a customer courtesy, we have credited the last payment made on 10/**/2014 in the amount of $20.63.
If the subscriber can provide a request for cancellation after 01/**/14 and before 10/**/14, we would be able to review that information.
WeightWatchers International

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's request.We apologize for the miscommunication in regards to the member's subscription. On 8/**/2015, a resolution of a Time Credit was applied to the member's account. This extends the member's account  through...

12/**/2015. If the member is needing to discuss account eligibility, she can contact our Corporate Affairs Group at ###-###-#### and we'll be more than happy to review her account information.Please let us know if you need further assistance. Have a wonderful day!Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Weight watcher employees stated that I wouldn't be charged for reaching my lifetime goal weight. The corporate company should be held liable for claims their employees make.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Weight Watchers has removed [redacted] from all Marketing resources. This process can be timely so we asked if she receives further communication, please forward to [redacted], Attn: Flo. The viewing of any email solicitations will allow Weight Watchers to determine the source.Again, we apologize for the inconvience. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

We received the member's complaint in regards to website issues and refund request. We apologize our website was experiencing technical issues due to the new program upgrade on December [redacted]. Weight Watchers CEO provided an email apologizing for the technical challenges within our new upgrade. The...

problem has been resolved and members are utilizing all features of those resources. Due to the website issues were recent and the member's program started in September, the member has had the benefit of using the program. The member decided to cancel their account where we issued the refund for the last billing month. Please let us know if you have further questions or concerns.Have a wonderful day! Sincerely,[redacted]