Weight Watchers International, Inc.

Thank you for contacting Weight Watchers.We apologize for any inconvenience this issue has caused.  A refund has been issued 2/**/15.  You should see $42.95 back to your credit card in the next 3 - 5 business days.Feel free to contact us with any further questions.[redacted]Weight...

Watchers International

We're sorry to hear the member did not receive his refund for the Promotional offer. Our records show the member contacted us on 5/*/15 in regards to updating credit card information. The promotion isn't an automatic process as our systems aren't designed to monitor weight-loss and issue...

credit. We would need for the member to contact with proof of weight-loss. We have applied the credit of $39.90 of which the member will see within 3 to 5 business days.Weight Watchers apologizes for any miscommunication and look forward to continuing to service the member.

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's request.We apologize for the miscommunication in regards to the member's subscription. On 8/**/2015, a resolution of a Time Credit was applied to the member's account. This extends the member's account  through...

12/**/2015. If the member is needing to discuss account eligibility, she can contact our Corporate Affairs Group at ###-###-#### and we'll be more than happy to review her account information.Please let us know if you need further assistance. Have a wonderful day!Sincerely,Flo G[redacted]Corporate Affairs

We received the member's complaint in regards to website issues and refund request. We apologize our website was experiencing technical issues due to the new program upgrade on December [redacted]. Weight Watchers CEO provided an email apologizing for the technical challenges within our new upgrade. The...

problem has been resolved and members are utilizing all features of those resources. Due to the website issues were recent and the member's program started in September, the member has had the benefit of using the program. The member decided to cancel their account where we issued the refund for the last billing month. Please let us know if you have further questions or concerns.Have a wonderful day! Sincerely,[redacted]

Thank you for contacting Weight Watchers.Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations.  We have located the recorded call and the account was not cancelled as requested.Please will provide the refund and NSF charges....

 Fax to ###-###-#### copy of bank statement showing Weight Watchers charge and the actual NSF charge.  A check will be sent to you at mailing address on subscription account.Feel free to contact Corporate Affairs with any questions.Sincerely,[redacted]###-###-####

Weight Watchers has removed [redacted] from all Marketing resources. This process can be timely so we asked if she receives further communication, please forward to [redacted], Attn: Flo. The viewing of any email solicitations will allow Weight Watchers to determine the source.Again, we apologize for the inconvience. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

By subscribing to Monthly Pass, thecustomer agreed to and accepted the terms of our Subscription Agreement.  Section three of our Subscription Agreementclearly sets forth the payment and billing terms. Our subscription process isthe same as many other online subscription processes, which...

automaticallyrenews the account and bills the credit card on file unless you cancel. Additionally, there is a billingmessage on the page where customers select their permanent user name, passwordand security hint question which reads:  "PLEASE NOTE: Your Monthly Passwill automatically renew each month until you cancel. Your credit card will becharged up to 15 days prior to your renewal date at the standard monthly rate(currently $42.95; plus tax for [redacted]) to ensure you receive your newMonthly Pass card on time."  [redacted] cancelled via Weight Watchers web site October **, 2014 and had already been billed October **, 2014.However, while it is not our policy,customer service is very important to us and we a credit was issued December *, 2014.[redacted] should see this credit on her next credit card statement.     For more information regarding our policies visit the web pages below.  Monthly Pass Subscription Agreement[redacted] Cancellation policy[redacted]Sincerely,[redacted]Weight Watchers International, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was able to get through today at 10:21 Am Central time and spoke with Flo on the phone for 19 minutes.  During that time; she was recognizing some of the issues I was having with the website.  She asked if she could call me back after looking into it further. I have not heard back yet but just now received this response from her; so I'm a little confused? If I receive a callback as promised offering resolvement to this compliant; I will be sure to notify and report. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Weight Watchers received the member's request to be unsubscribed from emails and newsletters. We apologize the member is still showing in our database. We submitted information to our Global Support team to ensure information is scrubbed from all Marketing options.Again, we apologize for any...

inconvenience. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

We received the member's request for a refund. A refund was issued on May [redacted] in the amount of $164.85 along with the cancellation of the account. The member should see the refund within 3 to 5 business days.Please let us know if you have further questions. Have a great day! Sincerely,Flo...

G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers.WeightWatchers values our customersand takes pride in making sure our products meet and exceed their expectations.We have made efforts to ensure our customers understand our products and whatthey are purchasing.  We will refund the entire amount...

paid due to medical.  The refund amount will be $53.34.  You will see this on your next billing statement. When we issue a full refund the account is also closed.  Please feel free to contact us with any questions.[redacted]Weight Watchers International

Thank you for contacting Weight Watchers. We received the member's request for a refund and cancellation of account. We apologize the member did not receive the refund for the promotion. We reach out to the member to contact Corporate Affairs so we can obtain more information on applying the...

refund. Once the member's contacts our Corporate Affairs Group, a refund will be issued.Please let us know if you further questions. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's concerns in regards to program registration. Every member must review the Terms and Conditions upon signup of the program. The program stated to try the program for three-months at the promotional price. The members...

have an option to discontinue the program whenever they like. Weight Watchers has never had a try-it program and if it doesn't work, we refund you.We apologize if the member upon signup did not thoroughly review our Terms and Conditions.Please let us know if you have questions or concerns. Have a wonderful day!Sincerely,Flo G[redacted]Corporate Affairs

Weight Watchers values our customers and takes pride inmaking sure our products meet and exceed their expectations.  We have made efforts to ensure our customersunderstand our products and what they are purchasing.  In the customer’s case, we took several stepsto inform her that her...

subscription would automatically renew unless shecancelled.On step one of the sign-up process she entered herinformation on the payment plan and health profile page.  On that very same page, there is a paragraphlocated directly under the payment plan options that explains your account willbe renewed automatically until you cancel. Clicking the link below will take you to this page.[redacted]On step three of the sign-up process she was asked to readand accept the subscription agreement. The message reads, “By checking this box, you acknowledge that you haveread and agree to be bound by our Subscription Agreement”.  The Subscription Agreement, which she agreedto before gaining access to the subscriber tools, clearly sets forth our automaticbilling policy.[redacted]In addition, when her subscriber is responsible for theterms of their subscription including the price plan under which they arebilled and for cancelling their account before it is automatically re-billed.We evaluate eligibility for refunds on the basis of when theemail, fax, call or letter requesting cancellation was sent.  Due to these terms, the customer is noteligible to receive a refund.  However,because customer service is important to us, we have issued an additional refund in theamount of $55.85 (total refunded 6 months) which usually takes 3-5 business days to reflect from today’sdate of 2/**/2015.  [redacted]Weight Watchers Customer Care

We received the member's request. Due to the member's multiple request, we need to speak directly with the member for clarification. Please have the member contact Corporate Affairs at [redacted]. A case has been created, if I'm not available, any Corporate Affairs Representative can assist and...

apply the appropriate refund.Sincerely, Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's concerns in regards to our website functionality. We apologize for the inconvenience. Due to the member's experience, we will leave the account open for usage until 1/*/16. We will also issue a refund for $59.85 of...

which the member should see within 3 to 5 business days.Again, we apologize for the inconvenience. Have a wonderful day!Sincerely, [redacted]Corporate Affairs

We received the member's second request for total refund. Per information provided as it relates to Terms & Conditions the member subscribed to, member's responsibility to monitor financial information, subscription program is a personal, self managed program and Weight Watchers doesn't have...

access to monitor member's usage are all reasons why we're unable to provide an additional refund.We apologize if the member did not review the Terms and Conditions upon signup. We here at Weight Watchers value every member and is the reason we've provided our maximum refund of six months.Please let us know if you need further assistance. Have a wonderful day.Sincerely,Flo G[redacted]Corporate Affairs

We received the member's complaint. Weight Watchers has communicated our apologies for our site issues. A refund for $19.90 was issued on 12/**/15, Corporate Affairs will issue an additional refund for $39.95 to complete the refund for the Online program.Please let us know if you need further...

assistance. Have a great day! Sincerely,[redacted]Corporate Affairs