Weight Watchers International, Inc.

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's complaint in regards to the Free Etools charges.In accordance to our Lifetime Free Etools codes, the member must follow the process upon entering the codes and clicking submit twice. Once the codes have been...

entered, the member is to review "bill" date in Account Settings which means they must enter a new code prior to that date. With every access code provided, the terms and conditions are outlined for the member to adhere to.Member has been educated on the process multiple times as well as received credits. Please let us know if we can be of further assistance.Sincerely,Flo G[redacted] Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had to use my points to get the magazine. I should get the $50 as restitution.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received the member's request for a refund. We're concerned about the contacts the member stated she's made and a resolution was not made. Based on the dates the member states she's been in communication with Weight Watchers, our Corporate Affairs Group would have received this escalation for the...

member's request.Due to the code has not been used to setup her Monthly Pass, we will issue a check for $114.85 of which will be process and can take up to two to four weeks to receive. The check will be mailed to the address Revdex.com has provided. We will also notify the member via their email of the resolution.Please let us know if you have further questions. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers.Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations.  Customer Service is important to us, we have issued a refund in the amount of $59.80 ($14.95 x 4). which usually takes 3-5...

business days to reflect from today's date of 4/*/2015.Feel free to contact us with any further questions.Sincerely,Weight Watchers Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 If possible, I'd like to keep this open until I hear back with the outcome, after the investigation. Surely, finding something like this in one's food, would be of priority. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Weight Watchers received the member's complaint. We apologize as our program terms and agreements are very specific. Upon member signup, the member has the option to review and determine if they want to sign-off on the requirements.As a courtesy, we issued a refund for $44.95 of which the member...

should see in their account within 3 to 5 business days. Please let us know if you have any questions.Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Weight Watchers spoke with member to inform of the process. Member is a Monthly Pass member attending meetings and must get Starter Kit at Meeting location before the promotion ends.Please let us know if you have further questions. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers. Our records show the refund for $39.90 was applied to the member's card on 2/*/16.Please let us know if you have further questions. Sincerely, Flo G[redacted]Corporate Affairs

WeightWatchersvalues our customers and takes pride in making sure our products meet andexceed their expectations. We have made efforts to ensure our customersunderstand our products and what they are purchasing. In this customer’s case,we took several steps to inform [redacted] that her...

subscription wouldautomatically renew unless she canceled. On step one of the sign-up processes; [redacted] entered her Lifetime eToolsvoucher code on the payment plan and profile page. On that very same page,there is a paragraph located directly under the payment plan options thatexplains that her account will be renewed automatically until cancelled.  Please refer to the web page to review thisinformation: [redacted] On stepthree of the sign-up process she was asked to read and accept the subscriptionagreement. The message reads, "By checking this box, you acknowledge thatyou have read and agree to be bound by our Subscription Agreement”.  The Subscription Agreement, which he agreedto before gaining access to the subscriber tools, clearly sets forth ourautomatic renewal policy. Please refer to the web page to review our subscription agreement foradditional inquiries you may have regarding our automatic billing policy. [redacted] Inaddition, when her subscription was processed successfully, she was brought toa welcome page. The billing message in step one of the sign-up process, alsoappears on this page. Customers are asked to print this page so that they cankeep a copy of this online receipt for their records.  Theindividual subscribers are responsible for the terms of their subscriptionincluding the price plan under which they are billed and for canceling theiraccount before it is automatically re-billed.  Weevaluate eligibility for refunds on the basis of when the e-mail, fax, call orletter requesting cancellation was sent. Due to these terms, the customer is not eligible to receive a refund.  However, customer service is important tous.  We have been authorized to issue a refundto the customer’s account in the amount $74.75.  Sincerely,[redacted]
[redacted]WeightWatchers Customer Care

Thank you for contacting Weight Watchers.You would be responsible for payment of the check written to Weight Watchers. This is a non-reporting collection agency of which Weight Watchers uses to collection payments. In order to receive a refund, you would mail the Monthly Pass voucher valid...

dates (3/** - 4/**/2015) would need to be mailed to Weight Watchers, [redacted].The monthly pass account has been cancelled as of 4/**/2015 so no further billing will occur.Feel free to contact us with any further questions.Sincerely,[redacted]

Thank you for contacting Weight Watchers. We received the member's request to cancel their Online account and issue a refund. We provided via the member's email a confirmation where account was cancelled and a refund of $19.95 has been applied to the account.We apologize for any inconvenience to the...

member. Please let us know if you need further assistance.Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have confirmed that your email address ([redacted]) has been unsubscribed from our list.  This process takes up to 10business days from the date of your original request.  We apologize as previous request to unsubscribe have been unsuccessful.  WeightWatchers...

practice is to send email only to addresses from which we havereceived opt-in permission from the user.Please let meknow if you have any further questions.Thank you,[redacted] Weight Watchers International

We received the member's request for full refund. The member provided a copy of the receipt and a refund for $114.85 has been issued. Please let us know if you need further assistance. Sincerely,Flo G[redacted]coporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have a banking statement showing $19.95 was deducted form my account by Weight Watchers on Feb. **, 2015 transaction #[redacted].  I will attach the statement if need be.  Therefore they are incorrect in stating that Feb. was not paid.  My account was on hold because my bank issued a new debit card.  This is when I got the notice from Weight Watchers and called them to give new credit card information and to have them correct my monthly charge.  I was told the only way it would be corrected would be if I was to cancel and rejoin and repay the sign up fees.  I don't feel I should have to do this.  I wanted to just have my monthly fee changed to what they initially advertised it as.  This is when I closed the account because I refuse to pay sign up fees twice.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I left the member a voicemail apologizing that she was not credited the first time she contacted us to cancel and asked her to contact us in Corporate Affairs. Her account was paid up to 12/*/16. Per the terms and conditions on the account, she had been billed $44.95 on 11/**/16 for the period...

beginning on 12/*/16. She contacted us to cancel on 11/**/16. Given the reasons she was cancelling for, she should have been credited the charge from 11/**/16. She contacted us again on 11/**/16 and was credited.She initiated her membership on 9/*/16 and contacted us on 9/**/16 regarding technical issues. Though we wish she would have contacted us again if she continued having technical issues, as a courtesy, given everything she has mentioned, we have credited also the full amount she initially paid for her membership: $114.85.Sincerely,Nikki C.Corporate Affairs

Weight Watchers received the member's complaint in regards to charges for the program. We have reached out to the member to contact Weight Watchers so we can locate an account. We're unable to locate via email or phone number. Upon the member's contact, we will review and apply refund as...

requested. Please let us know if you have further questions or concerns. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

We received the member's request for a refund. We reviewed the member's contact where information was provided on cancellation policy. Corporate Affairs did review the member's concern and apologize for the information not being forwarded to our team for further review.We issued a courtesy refund...

for $55.00 to the member's account of which should be applied within 3 to 5 business days. Please let us know if you need further assistance.Have a wonderful day!Sincerely,[redacted]Corporate Affairs