Weight Watchers International, Inc.

Thank you for contacting Weight Watchers.We apologize for the technical issues Weight Watchers is experiencing. Weight Watchers online subscription has been cancelled as requested.Feel free to contact us with any further questions.Sincerely,Weight Watchers Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The representative was extremely helpful and understanding. Throughout the whole experience the customer service was great with the exception of not getting a return phone call as promised. I will continue to do business with this company and appreciate the quick response and resolution.
Sincerely,
[redacted]

In the last two days I left a voice mail for the member and also sent her an email asking her to contact Corporate Affairs for a resolution. Our apologies go out to the member as the account should have been refunded at the time of cancellation. It has been refunded now and the member will see the...

$40.90 back on her credit card in 3 to 5 business days from today November [redacted]. That amount had the account paid up to December [redacted]. As a courtesy, we have left the account open and it will automatically cancel on that date. We would still like to talk to her to apologize and make some clarifications about the program. Have a Happy Thanksgiving!Nikki C.Weight Watchers Corporate Affairs

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]I am still receiving emails every other day from Weight Watchers under the [redacted] email.  I have never given Weight Watchers my permission to email me and I would like the emails to stop.  I consider this a form of harassment for a corporation to continue emailing me after I have asked them repeatedly to stop.  Please stop sending me emails from Weight Watchers.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]  *

Weight Watchers values our members and take pride in making sure our product and services meet their expectations.Our records indicate multiple refunds have been issued on behalf of [redacted] for products returned. A refund of $56.07 was applied on June [redacted] and a refund issued for $29.55...

on 6/**/15 of which the member will see within 3 to 5 business days.We apologize for any inconvenience and please let us know if we may be of further assistance.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you for prompt attention.
Sincerely,
[redacted]

We received the member's refund request. Our records show a refund for $44.95 was issued on 4/*/2016. The member should see within 3 to 5 business days.Please let us know if you need further assistance. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

First and foremost, we would like to extend our apologies on behalf of Weight Watchers. This is truly not the experience we ant any member to have with our company.We cancelled the member's account and issued a refund for $54.95 of which should be applied within 3 to 5 business...

days. Again, we apologize for any inconvenience. Sincerely,Flo G[redacted]Corporate Affairs

I left a voicemail and sent [redacted] an email expressing our regrets that she is so dissatisfied with the program. I explained that what Customer Service said is correct, we do not refund due to non-usage, as it states in the Terms and Conditions. However, as a gesture of good will, we have honored...

[redacted]’s requested refund of two months.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  The resolution was more generous than I expected, and I appreciate Weight Watchers going the extra mile to try to make the situation right.  My membership cancellation still stands, but it does restore some of my faith in their company and I may return at some point in the future once their new program rollout is established and the technology end is more stable, but probably not for at least a year.  I appreciate the help of the Revdex.com in addressing this matter as I was unable to get feedback on my own from the company.
Sincerely,
[redacted]

We received the member's response in regards to a "points" reward system. Weight Watchers International does not offer this program. However, the member is located in a locally owned (franchise) area where apparently a program was setup. The member's magazine subscription has been cancelled and due to a "rewards" program, no compensation is being offered by Weight Watchers International. The member can return to a meeting in Arizona to voice the concerns.Please let us know if you have further questions. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

I left [redacted] a voicemail today following up as promised, letting her know I received confirmation from Finance yesterday afternoon that the remainder of her refunds (2 x $49.95=$89.90) has been processed and she will see that on her credit card in three to five business days.I am also sending [redacted] a care package as a gesture of goodwill for the inconvenience. That will be mailed next week. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

Thank you for contacting Weight Watchers. We received the member's request for refund. Member's refund was applied on 3/*/16 for $19.95. Please let us know if you have further questions. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's feedback in regards to the concerns with our website and the customer service received. Weight Watchers was experiencing some website issues for several days due to the new program upgrades. We apologize for the inconvenience. The member has cancelled the account, however we will keep the account open through 1/*/2016. We are also issuing a three month refund for $59.85 of which the member will see within 3 to 5 business days.Please let us know if you need further assistance. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

We value the member and see a Lifetime member. We issued a refund for $44.95 which the member should see within 3 to 5 business days.Please let us know if you need further assistance. Have a great day. Sincerely,Flo G[redacted]Corporate Affairs

Thank you for providing the member's response to the refund request. We've issued a total of $224.75 refund to the member as a courtesy. Our Accounting Team has reviewed the accounts and has declined any further refunds due to the member was using the program. Please let us know if you have further questions. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

We apologize, but we do not access or monitor individual accounts in order to determine refunds based upon non-usage. In accordance with the subscription agreement, the individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed and...

for canceling their account before it is automatically re-billed. We evaluate eligibility for refunds on the basis of when the cancellation was sent. Due to these terms, you are not eligible to receive a refund. However, customer satisfaction is very important to us and we have been authorized to credit your account the maximum amount of $94.75. It covers 5 months of billings to your account. You should see this credit on your next credit card statement. Please refer to our subscription agreement for additional inquiries you may have regarding our refund policies by visiting the following page: [redacted]WeightWatchers International

Weight Watchers received the member's request for a refund. We've reviewed our resources and not showing a cancellation was submitted. Our request is for the member to provide the cancellation information. Weight Watchers does not have the ability to access or monitor any member's account....

Weight Watchers also doesn't have the ability to monitor a member's financial information therefore unaware charges are being applied.Please have the member forward cancellation information to [redacted] for review. If the member does not have the cancellation information, because we value each of our members, we will apply a six month courtesy refund of $269.70. Please feel free to contact our Corporate Affairs Group ###-###-#### and any Corporate Affairs Representative can assist.Sincerely,Flo G[redacted]Corporate Affairs

We received the member's request for a one month refund. Based on the time the member request to cancel, a refund would not have been offered. As a courtesy, we issued a refund for $19.95 and gave the member a 30-day Time Credit for if she would like to use the Online program through 2/**/16. The...

member's account has been cancelled and no billing will continue.Please let us know if you have further questions. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's request for a six month refund. Weight Watchers Terms and Conditions were provided to the member prior to signup of which the member authorized. However, as a courtesy, the refund has been issued for $119.70 to...

the member's card on file.Please let us know if you need further assistance. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs