Purchased a Silverado in Oct 2015,I was sold a appearance package for dollarsThis package was offered by Perma Plate Contract #*** *** The coverage is for Paintguard,Fiberguard and LeatherguardAfter the first part of I started noticing the leather driver seat peelingUndernearth the peeling was a tear approxinch longI filed a claim with Perma Plate to set up an apptto get my seat repairedI was notified within days that The damage was not covered because the damage was on the seat when vehicle was purchasedSo why was I sold this policy if the contract is no good anywayI feel totally ripped off, And I hope no one is duped like this againSo Warning!!! Perma Plate is a sheister rip off type company that does not honor their commitments
On two (2) separate occasions, claims were filed on-line and followed up by a customer service representative within hoursThe professionals providing the repair service were, likewise, professional and thorough
I have a Honda Civic that I purchased in August When I purchased my car, I purchased perma plate paintguard because of the unique color and because I was told my paint would be protected for years under warrantyFast forward months and now my door handle paint is chipping in different spotsI filed a claim that was denied because they said this was not covered under warranty because the warranty doesn't cover chipping or anything else like thatWell, I disagreeIt said paint is covered under ANY environmental issues and if paint is covered due to any environmental issues, how can they claim that my paint chipping isn't due to an environmental issue? The paint chipping is in six different areas and there is no way this was caused by me or another carI've actually checked to see if another car can hit my handle in all six places and it cannotSo not only do they not honor the contract, and the warranty I was sold, they are liarsWhat was the point of purchasing
We purchased a seven year, premium plus protection plan from Perma Plate when we bought our Nissan Armada from Cool Springs Nissan in July Our paint was damaged while driving in Florida as some type of liquid splashed on the vehicle and the splatter and drip pattern will not come off the carWe received a denial of our claim despite the fact that the contract clearly states as does their advertising that they are guaranteeing that the exterior body paint will not be damaged by a variety of things including water spotting, industrial fallout, and loss of gloss We clearly believed that the $we paid for this Perma Plate protection would protect us from paint damage as we experienced on our recent trip and believe that the company is not complying with their advertising by denying this claim We nor anyone else know what caused this paint damage but it clearly is the result of a failure of the Perma Plate product (and may have been caused by the product itself!) We wis
We purchased a seven year, premium plus protection plan from Perma Plate when we bought our Nissan Armada from Cool Springs Nissan in July Our paint was damaged while driving in Florida as some type of liquid splashed on the vehicle and the splatter and drip pattern will not come off the carWe received a denial of our claim despite the fact that the contract clearly states as does their advertising that they are guaranteeing that the exterior body paint will not be damaged by a variety of things including water spotting, industrial fallout, and loss of gloss We clearly believed that the $we paid for this Perma Plate protection would protect us from paint damage as we experienced on our recent trip and believe that the company is not complying with their advertising by denying this claim We nor anyone else know what caused this paint damage but it clearly is the result of a failure of the Perma Plate product (and may have been caused by the product itself!) We wis
We had bird droppings on my NX300hThe stain could not be removed by simply washing the hood of the car The claim service was quickly engaged resulting in quality service at Lexus of Tacoma I am extremely pleased with the result of service The stain was completely removed The hood is spotless
Perma Plate product was put on our new car in July I filed a claim, per dealer instruction, on 12/I received notification of a technician assigned to the claimHe didn't contact me so I called him on 1/7/He said he does not do work for Perma Plate or dealers and had no idea what I was talking aboutI called Perma Plate and was told a new person would be assigned I then received an email from Perma Plate / Siskin stating that there is no one in my area available to help and that I need to send in pictures and an estimate or drive my car to Kansas City (I'm in StLouis)That is a hour drive one wayI called the dealer and asked for helpThe dealer was no help and said today that other customers have the same problem 1/8/I received another email from Perma Plate / Siskin stating that I still have an open claimI called Perma Plate / Siskin and asked for a managerThe same person I spoke to 1/answered the phone and repeatedly asked me why I wanted
I requested to use a professional who I used in the past, Brian at Sacramento Auto Finishing Experts He worked with my schedule and arrived prompt and professional
PermaPlate ok'd his estimate for the repairs and I could not be happier
Permaplate is a great investment! Having leather seats with children and a dog bring about scratches/abrasions and cuts into my car seats that can only get worseThey come to you and make the repairs You would have no idea that there was ever any damage It's amazing work
Friendly service from associates at PermaPlate and my claim was processed the same dayA technician called me the next day to schedule an appointment that was convenient for me and at my home! The work preformed restored my leather seats to where it looked brand newLoved the service overall
Terrible service - if I had known the hassle I never would have enrolled in this protection program through my leaseI submitted a claim for two dents to my car, was informed that they didn't have anyone to service the dings but that I was approved to have the repaired and to please submit a bid to themNow they don't like the price for the well reviewed company I found and want me to give up my Saturday appointment because they get to have 3-business days to review? I submitted my original claim on the 19th - having my repair schedule on the 27th is within that time rangeTheir customer service is abominable
They got working on my claim the same day they received itMy seats were repaired the next day!!
Purchased a Silverado in Oct 2015,I was sold a appearance package for dollarsThis package was offered by Perma Plate Contract #*** *** The coverage is for Paintguard,Fiberguard and LeatherguardAfter the first part of I started noticing the leather driver seat peelingUndernearth the peeling was a tear approxinch longI filed a claim with Perma Plate to set up an apptto get my seat repairedI was notified within days that The damage was not covered because the damage was on the seat when vehicle was purchasedSo why was I sold this policy if the contract is no good anywayI feel totally ripped off, And I hope no one is duped like this againSo Warning!!! Perma Plate is a sheister rip off type company that does not honor their commitments
On two (2) separate occasions, claims were filed on-line and followed up by a customer service representative within hoursThe professionals providing the repair service were, likewise, professional and thorough
I have a Honda Civic that I purchased in August When I purchased my car, I purchased perma plate paintguard because of the unique color and because I was told my paint would be protected for years under warrantyFast forward months and now my door handle paint is chipping in different spotsI filed a claim that was denied because they said this was not covered under warranty because the warranty doesn't cover chipping or anything else like thatWell, I disagreeIt said paint is covered under ANY environmental issues and if paint is covered due to any environmental issues, how can they claim that my paint chipping isn't due to an environmental issue? The paint chipping is in six different areas and there is no way this was caused by me or another carI've actually checked to see if another car can hit my handle in all six places and it cannotSo not only do they not honor the contract, and the warranty I was sold, they are liarsWhat was the point of purchasing
It was an amazing experience as Anthony was very friendly and knowledgeable
Excellent customer serviceWorker who responded to my claim was punctual, polite, friendly and professional
Very professional and competent organization;
We purchased a seven year, premium plus protection plan from Perma Plate when we bought our Nissan Armada from Cool Springs Nissan in July Our paint was damaged while driving in Florida as some type of liquid splashed on the vehicle and the splatter and drip pattern will not come off the carWe received a denial of our claim despite the fact that the contract clearly states as does their advertising that they are guaranteeing that the exterior body paint will not be damaged by a variety of things including water spotting, industrial fallout, and loss of gloss We clearly believed that the $we paid for this Perma Plate protection would protect us from paint damage as we experienced on our recent trip and believe that the company is not complying with their advertising by denying this claim We nor anyone else know what caused this paint damage but it clearly is the result of a failure of the Perma Plate product (and may have been caused by the product itself!) We wis
We purchased a seven year, premium plus protection plan from Perma Plate when we bought our Nissan Armada from Cool Springs Nissan in July Our paint was damaged while driving in Florida as some type of liquid splashed on the vehicle and the splatter and drip pattern will not come off the carWe received a denial of our claim despite the fact that the contract clearly states as does their advertising that they are guaranteeing that the exterior body paint will not be damaged by a variety of things including water spotting, industrial fallout, and loss of gloss We clearly believed that the $we paid for this Perma Plate protection would protect us from paint damage as we experienced on our recent trip and believe that the company is not complying with their advertising by denying this claim We nor anyone else know what caused this paint damage but it clearly is the result of a failure of the Perma Plate product (and may have been caused by the product itself!) We wis
Excellent
We had bird droppings on my NX300hThe stain could not be removed by simply washing the hood of the car The claim service was quickly engaged resulting in quality service at Lexus of Tacoma I am extremely pleased with the result of service The stain was completely removed The hood is spotless
Filed a claim to get my windshield fixedService was fast and Im satisfied with the results
Perma Plate product was put on our new car in July I filed a claim, per dealer instruction, on 12/I received notification of a technician assigned to the claimHe didn't contact me so I called him on 1/7/He said he does not do work for Perma Plate or dealers and had no idea what I was talking aboutI called Perma Plate and was told a new person would be assigned I then received an email from Perma Plate / Siskin stating that there is no one in my area available to help and that I need to send in pictures and an estimate or drive my car to Kansas City (I'm in StLouis)That is a hour drive one wayI called the dealer and asked for helpThe dealer was no help and said today that other customers have the same problem 1/8/I received another email from Perma Plate / Siskin stating that I still have an open claimI called Perma Plate / Siskin and asked for a managerThe same person I spoke to 1/answered the phone and repeatedly asked me why I wanted
I requested to use a professional who I used in the past, Brian at Sacramento Auto Finishing Experts He worked with my schedule and arrived prompt and professional
PermaPlate ok'd his estimate for the repairs and I could not be happier
Excellent serviceQuick, friendly techExplained the problem and procedures to correct itArrived on time! Great customer service!
Permaplate is a great investment! Having leather seats with children and a dog bring about scratches/abrasions and cuts into my car seats that can only get worseThey come to you and make the repairs You would have no idea that there was ever any damage It's amazing work
Friendly service from associates at PermaPlate and my claim was processed the same dayA technician called me the next day to schedule an appointment that was convenient for me and at my home! The work preformed restored my leather seats to where it looked brand newLoved the service overall
I have had a good experience both times I have needed to make a claim
Very fast service and very professional
Terrible service - if I had known the hassle I never would have enrolled in this protection program through my leaseI submitted a claim for two dents to my car, was informed that they didn't have anyone to service the dings but that I was approved to have the repaired and to please submit a bid to themNow they don't like the price for the well reviewed company I found and want me to give up my Saturday appointment because they get to have 3-business days to review? I submitted my original claim on the 19th - having my repair schedule on the 27th is within that time rangeTheir customer service is abominable