According to our records, this issue was resolved via direct email correspondence, and the appropriate action was takenIf further questions or concerns arise, please let us know
please see the attached documentIn which the customer service rep, informed me she was charging my card without my knowledgeIt took over hours to get my account refunded the first two charges White pages did not have my permission to have additional money taken from my accountMy card was ran three times for over for a change that was only suppose to be The company only had permission to run the card onceComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
I do not see that we have received an email from Mr [redacted] requesting assistance with the removal of his information.When searching for his name on Whitepages.com, I do not see that we have a listing on the siteIf he is seeing his information being displayed, we will need the full name, address and phone number - exactly as it appears on the site so we can process the removal for him
Dear [redacted] AS YOU are aware I said in my compliant my identity was stolen so why would you try to promote it ?I really did not expect to get a generic message here in Revdex.comNo, I don't accept anything since you dod not offer any solution
Complaint: [redacted] I am rejecting this response because: Your statement that you did not find [redacted] *** by means of the phone number ***- [redacted] on the White Page search engine is not supported by the facts:I used White Pages own proprietary search engine using the above phone number (qv) yielding the name [redacted] by means of it There [redacted] the White Page search engine is responsible for the ridiculous continuing harassment I have been suffering from Mr ***'s debt collectorsI am hoping that your statement that your search was negative means that the ownership of this cellular phone (qv) has been corrected by the White Page bureaucracy unknown to you and that the left hand does not know what the right hand is doingWith regards to your listing RE: the address [redacted] ***; Houston, TX --- The only part of your statement that was correct was the name [redacted] That should be the only name under that listing and I would appreciate it if you would correct thisSincerely, [redacted]
After reviewing your file, I was able to locate your original ask, and it seems there was some miscommunicationI have located your account, and cancelled and refunded all charges through MayOur apologies for any confusion or inconvenienceYou will see four refunds of each within hours
Whitepages tries to make information available to everyone, but we understand that people have different needs and priorities when it comes to their data searchesIn order to make that experience easier to customer for each visitor, we set up Whitepages Premium as an alternative service.Premium accesses a wider range of data sources, uses more back-end processes to parse and present the dataIt then cross references information before placing it into accessible bundlesThis is all for an improved ease of useThe monthly membership cost covers the extra technology we use in delivering this data, making it more convenient and comprehensive for you.Your feedback is still appreciated, and will be forward to our product teams for reviewWe make continual improvements to our services, both in functionality and price - we hope that one day we can meet your needsIn the meanwhile, please keep an eye on our news site for product news: http://blog.whitepages.com/
Hello, I'm sorry to here that you encountered any outdated or incorrect information in your background reportAs it says on the site, we do offer a 100% money back guarantee for just these types of situationsIf you contact [email protected] we would be happy to assist youAlternatively, please contact our Customer Care department by phoneReach us at 1-800-991-3077, available Monday-Friday, AM to PM EST and Saturday/Sunday, AM to PM EST
Hello [redacted] ,This is Steven with the Whitepages Customer Care Team, and I wanted to follow up with you regarding your request for assistance with your account.After reviewing your account, it appears that the cancellation process was started, but never completedAs you say, you only performed one search, so I will be happy to issue refunds for the time billed where our services were not used.Your request to stop future billing has been completed, and we've refunded some of the previous charges on your accountYou should see no additional charges from the account associated with your email address at this point.Within the next hours, you should see the following amounts returned as a credit on your financial statement:- $40.00Access to the Premium Membership will end immediately, as funds have been returned to youYour account will stay registered to this email, so that you may be alerted to major product updates, and for convenience of reactivation if you should need to use our search tools again in the future
I do see that Mr [redacted] has contact Whitepages.com on separate occasions (on Saturday - December, 19th and once today, the 21st of December)We answer all emails in the order they are received and Customer Support is available Monday - Friday 8am-5pm PSTAs you can see, the dates that Mr [redacted] contacted Whitepages, nobody was in the office to return his email The link that Mr [redacted] entered to remove his information is an invalid linkHe tried to paste: [redacted] That link is for a multiple results page and not a single listingThe URL that Mr [redacted] would have needed to enter in is [redacted] When entering an invalid link, it will not remove the information from Whitepages.com and will result in an error messageI have removed the information from Whitepages.com on his behalf and it should no longer be appearing We get our information for people search results from a broad variety of publicly available information sources and third party data suppliersFor a description of our information sources, please visit our Help section (http://support.whitepages.com/) sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Thank you for contacting the Whitepages Customer Care Team, my name is StevenI wanted to follow up with information regarding the listing you reported When searching for the information on Whitepages.com, we do not see that we have a profile for youIt appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist you.Alternatively, if you do locate a listing containing your information that you would like to remove, you can use our self-service option, available here:https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit...⇄
Complaint: [redacted] I am rejecting this response because: here is the weblink They keep publishing my private data despite already requesting that they NEVER post my personal information again They do not have a system in place to stop the republishing of my data They put the onus back on consumers that information may be republished in the future I have opted out I have previously battled with them back in August and filed a Revdex.com complaint back then They continue to purchase data from brokers and just keep "updating" their database with data consumers have already requested to be opted out of publishing This is blatantly denying my rights and creating time and effort on my part to keep tabs on this shady companies practices They have no right to republish any data that has been previously requested to not publish It's a constant game of whack-a-mole trying to stay on top of multiple companies who keep publishing my information They need to provide a solid way of opting out---for good!!! Not just for the lifecycle of their existing data, at that point in time This is blatantly harassment and my next step will be class action lawsuit [redacted] Sincerely, [redacted] ***
Our records indicate that this profile has already been removedThe link that was sent in only links to a generic search for that name, not to any active profiles; following that link will display no profiles for [redacted] .If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is purely a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThat information is only being displayed based on what is entered into the search field.You can test this by doing a search for “Sally User” in Seattle, WashingtonThe name and location will appear in the blue box, but clicking the box will not re-direct to any active profiles for Sally User in Seattle.Our sincere apologies for any confusion or inconvenienceShould you find an **active profile**, please send us a direct URL to that profile at [email protected] you for contacting Whitepages
I do see that we have a listing for [redacted] **I have gone ahead and removed the information from being listed on the site and it takes affect immediatelyI am sorry that Ms [redacted] was having trouble getting her information removed from the siteWe are aware that some users are having trouble following the steps and we are working on fixing that error as soon as we canAll support is handled through email at this time, and I do not see that we received an email from Ms***In the future, she is welcome to send us an email to [email protected]
Complaint: [redacted] I am rejecting this response because: I am showing as a relative of [redacted] on WhitepagesI nor [redacted] can remove the information This information is listed as a premium result and we are unable to see a profile number unless I purchase the details On Apr 8th I was told by Samantha of Whitepages that the data profile would be removed; and it has not, please see the attached documentation The URL is http://www.whitepages.com/nameNC, Sincerely, [redacted] ***
Yes, we are an auto-renewing serviceJust as if someone were to buy a gym membership, you get billed every monthWhitepages Premium is an auto renew service and a user will keep be billed for the service until it in cancelledAgain, I do not see that we have received any emails from Mr [redacted] until March 24th, requesting for assistance with cancelling the accountMr [redacted] could have logged into his account immediately to cancel his service, but that was not doneWhen running a search on Whitepages Premium, we do state that the charge is "/month" right next to the priceWe do not hide the fact that this is a monthly service
Hello [redacted] ,This is Steven from the Whitepages Customer Care TeamYour report of an unauthorized charge was recently investigated, and I would like to share those resultsWhitepages knows how frustrating it can be to see an unexpected charge, so we'll make every effort to address this I was not able to locate any accounts or fraudulent payments with the information providedTo assist with this further, please contact our Customer Care teamWe're available at 1-800-991-3077, available Monday-Friday, AM to PM EST and Saturday/Sunday, AM to PM EST.Please have your credit card available during this callOur agents will be able to locate accounts associated with the payment by collecting the partial card numberAfterwards, we'll investigate to find any products associated with your cardThen we will disable them from future use, and refund any unauthorized payments.We hope to hear from you soon so that we can fully address this
I understand that Mr [redacted] would like to have the information removed from the site, and he can do so by contacting the provider of that listingI have already put a note in our system that the information is incorrect, but if we remove it on our site and Mr [redacted] doesn't contact the provider (Infogroup), it is possible for us to get the information backWe are unable to edit/remove information for a business on behalf of the user due to verification that other companies do
According to our records, this issue was resolved via direct email correspondence, and the appropriate action was takenIf further questions or concerns arise, please let us know
We have provided one refund of This refund will appear in your account within hoursThank you for contacting Whitepages.com
please see the attached documentIn which the customer service rep, informed me she was charging my card without my knowledgeIt took over hours to get my account refunded the first two charges White pages did not have my permission to have additional money taken from my accountMy card was ran three times for over for a change that was only suppose to be The company only had permission to run the card onceComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
I do not see that we have received an email from Mr [redacted] requesting assistance with the removal of his information.When searching for his name on Whitepages.com, I do not see that we have a listing on the siteIf he is seeing his information being displayed, we will need the full name, address and phone number - exactly as it appears on the site so we can process the removal for him
Dear [redacted] AS YOU are aware I said in my compliant my identity was stolen so why would you try to promote it ?I really did not expect to get a generic message here in Revdex.comNo, I don't accept anything since you dod not offer any solution
Complaint: [redacted] I am rejecting this response because: Your statement that you did not find [redacted] *** by means of the phone number ***- [redacted] on the White Page search engine is not supported by the facts:I used White Pages own proprietary search engine using the above phone number (qv) yielding the name [redacted] by means of it There [redacted] the White Page search engine is responsible for the ridiculous continuing harassment I have been suffering from Mr ***'s debt collectorsI am hoping that your statement that your search was negative means that the ownership of this cellular phone (qv) has been corrected by the White Page bureaucracy unknown to you and that the left hand does not know what the right hand is doingWith regards to your listing RE: the address [redacted] ***; Houston, TX --- The only part of your statement that was correct was the name [redacted] That should be the only name under that listing and I would appreciate it if you would correct thisSincerely, [redacted]
After reviewing your file, I was able to locate your original ask, and it seems there was some miscommunicationI have located your account, and cancelled and refunded all charges through MayOur apologies for any confusion or inconvenienceYou will see four refunds of each within hours
Whitepages tries to make information available to everyone, but we understand that people have different needs and priorities when it comes to their data searchesIn order to make that experience easier to customer for each visitor, we set up Whitepages Premium as an alternative service.Premium accesses a wider range of data sources, uses more back-end processes to parse and present the dataIt then cross references information before placing it into accessible bundlesThis is all for an improved ease of useThe monthly membership cost covers the extra technology we use in delivering this data, making it more convenient and comprehensive for you.Your feedback is still appreciated, and will be forward to our product teams for reviewWe make continual improvements to our services, both in functionality and price - we hope that one day we can meet your needsIn the meanwhile, please keep an eye on our news site for product news: http://blog.whitepages.com/
Hello, I'm sorry to here that you encountered any outdated or incorrect information in your background reportAs it says on the site, we do offer a 100% money back guarantee for just these types of situationsIf you contact [email protected] we would be happy to assist youAlternatively, please contact our Customer Care department by phoneReach us at 1-800-991-3077, available Monday-Friday, AM to PM EST and Saturday/Sunday, AM to PM EST
Hello [redacted] ,This is Steven with the Whitepages Customer Care Team, and I wanted to follow up with you regarding your request for assistance with your account.After reviewing your account, it appears that the cancellation process was started, but never completedAs you say, you only performed one search, so I will be happy to issue refunds for the time billed where our services were not used.Your request to stop future billing has been completed, and we've refunded some of the previous charges on your accountYou should see no additional charges from the account associated with your email address at this point.Within the next hours, you should see the following amounts returned as a credit on your financial statement:- $40.00Access to the Premium Membership will end immediately, as funds have been returned to youYour account will stay registered to this email, so that you may be alerted to major product updates, and for convenience of reactivation if you should need to use our search tools again in the future
I do see that Mr [redacted] has contact Whitepages.com on separate occasions (on Saturday - December, 19th and once today, the 21st of December)We answer all emails in the order they are received and Customer Support is available Monday - Friday 8am-5pm PSTAs you can see, the dates that Mr [redacted] contacted Whitepages, nobody was in the office to return his email The link that Mr [redacted] entered to remove his information is an invalid linkHe tried to paste: [redacted] That link is for a multiple results page and not a single listingThe URL that Mr [redacted] would have needed to enter in is [redacted] When entering an invalid link, it will not remove the information from Whitepages.com and will result in an error messageI have removed the information from Whitepages.com on his behalf and it should no longer be appearing We get our information for people search results from a broad variety of publicly available information sources and third party data suppliersFor a description of our information sources, please visit our Help section (http://support.whitepages.com/) sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Thank you for contacting the Whitepages Customer Care Team, my name is StevenI wanted to follow up with information regarding the listing you reported When searching for the information on Whitepages.com, we do not see that we have a profile for youIt appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist you.Alternatively, if you do locate a listing containing your information that you would like to remove, you can use our self-service option, available here:https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit...⇄
Complaint: [redacted] I am rejecting this response because: here is the weblink They keep publishing my private data despite already requesting that they NEVER post my personal information again They do not have a system in place to stop the republishing of my data They put the onus back on consumers that information may be republished in the future I have opted out I have previously battled with them back in August and filed a Revdex.com complaint back then They continue to purchase data from brokers and just keep "updating" their database with data consumers have already requested to be opted out of publishing This is blatantly denying my rights and creating time and effort on my part to keep tabs on this shady companies practices They have no right to republish any data that has been previously requested to not publish It's a constant game of whack-a-mole trying to stay on top of multiple companies who keep publishing my information They need to provide a solid way of opting out---for good!!! Not just for the lifecycle of their existing data, at that point in time This is blatantly harassment and my next step will be class action lawsuit [redacted] Sincerely, [redacted] ***
Our records indicate that this profile has already been removedThe link that was sent in only links to a generic search for that name, not to any active profiles; following that link will display no profiles for [redacted] .If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is purely a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThat information is only being displayed based on what is entered into the search field.You can test this by doing a search for “Sally User” in Seattle, WashingtonThe name and location will appear in the blue box, but clicking the box will not re-direct to any active profiles for Sally User in Seattle.Our sincere apologies for any confusion or inconvenienceShould you find an **active profile**, please send us a direct URL to that profile at [email protected] you for contacting Whitepages
I do see that we have a listing for [redacted] **I have gone ahead and removed the information from being listed on the site and it takes affect immediatelyI am sorry that Ms [redacted] was having trouble getting her information removed from the siteWe are aware that some users are having trouble following the steps and we are working on fixing that error as soon as we canAll support is handled through email at this time, and I do not see that we received an email from Ms***In the future, she is welcome to send us an email to [email protected]
Complaint: [redacted] I am rejecting this response because: I am showing as a relative of [redacted] on WhitepagesI nor [redacted] can remove the information This information is listed as a premium result and we are unable to see a profile number unless I purchase the details On Apr 8th I was told by Samantha of Whitepages that the data profile would be removed; and it has not, please see the attached documentation The URL is http://www.whitepages.com/nameNC, Sincerely, [redacted] ***
Yes, we are an auto-renewing serviceJust as if someone were to buy a gym membership, you get billed every monthWhitepages Premium is an auto renew service and a user will keep be billed for the service until it in cancelledAgain, I do not see that we have received any emails from Mr [redacted] until March 24th, requesting for assistance with cancelling the accountMr [redacted] could have logged into his account immediately to cancel his service, but that was not doneWhen running a search on Whitepages Premium, we do state that the charge is "/month" right next to the priceWe do not hide the fact that this is a monthly service
Hello [redacted] ,This is Steven from the Whitepages Customer Care TeamYour report of an unauthorized charge was recently investigated, and I would like to share those resultsWhitepages knows how frustrating it can be to see an unexpected charge, so we'll make every effort to address this I was not able to locate any accounts or fraudulent payments with the information providedTo assist with this further, please contact our Customer Care teamWe're available at 1-800-991-3077, available Monday-Friday, AM to PM EST and Saturday/Sunday, AM to PM EST.Please have your credit card available during this callOur agents will be able to locate accounts associated with the payment by collecting the partial card numberAfterwards, we'll investigate to find any products associated with your cardThen we will disable them from future use, and refund any unauthorized payments.We hope to hear from you soon so that we can fully address this
I understand that Mr [redacted] would like to have the information removed from the site, and he can do so by contacting the provider of that listingI have already put a note in our system that the information is incorrect, but if we remove it on our site and Mr [redacted] doesn't contact the provider (Infogroup), it is possible for us to get the information backWe are unable to edit/remove information for a business on behalf of the user due to verification that other companies do