I was able to locate your account, and successfully canceled itYou will still have access to our service until August 13th, after which point your membership expires, and no further charges will be madePlease let us know if further concerns arise
I apologize for the delay in our responseI do see that we received Mr [redacted] first email September 29th and his second on October 6thPer Mr [redacted] request, I have removed this information from our websites and it will take effect immediatelyWe get our information for people search results from a broad variety of publicly available information sources and third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
With our reverse phone number search, even if a number is unlisted on our website, a search for that number will return a page showing the approximate location of the number based only its area code and provider id code (i.ethe first six digits)However, this search is still not associated to you or your location, and is only showing general informationOur apologies for any concern this may have caused
Hi [redacted] ,Whitepages respects your wishes in controlling how your information is displayedI'm happy to report that we've found and removed any contact information associated with the persons included in your requestWithin hours, these data profiles should no longer appear through our services**PLEASE NOTE: [redacted] Even though this data has been removed from our current database, Whitepages occasionally updates its records with new informationWe make efforts to identify whether new information is associated with a prior listing before publishing itIn some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact infoWe make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being publishedIf you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached information
I had to contact the Revdex.com to have white pages to remove my information, but if that's what people have to do then I did the right thingConsumers need to Google their home numbers and cell numbers, you will find out how these companies and crooks in the world violate your privacy and children's privacy by illegally advertising, tracking , snooping and illegally listening in on your conversation, reading your text messages , send you spam texts to collect what you press or type, keystroke recorder texts, a criminal specialist IT CIS Team has verified this, I'm in law EnforcementThanks and glad to help put an end to these criminal network organizations .Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
I do see that we received an email from Ms [redacted] and did respond to her letting her know that the information has been removed Per Ms [redacted] 's request, we have removed this information from our websites and it will take effect immediately Whitepages strives to use data for good and to give each individual a real identity in the digital ageWe get our information for people search results from a broad variety of publicly available information sources and third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage you to visit our website periodically
I am sorry that Ms [redacted] is having trouble getting information removed from Whitepages.comI do not see that we have anything listed on Whitepages.com for [redacted] in Mokena, ILHowever, I do see that we have an ad listed for our other site Whitepages PremiumTo remove information from that website, Ms [redacted] would want to follow the removal instructionsThey are separate from Whitepages.comWe do not require any user to pay a fee in order to remove information from any of our sitesWhitepages Premium is a paid site, but that is to use the service, not to remove informationMs [redacted] would have wanted to either send in a letter to Whitepages Premium or an email requesting to have her information removed and we could have assisted her with that at no chargeI have found her information and suppressed it from Whitepages PremiumPlease allow up to hours for this to take effect
thank you!!Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
I do see that Ms [redacted] sent us and email on Tuesday, March 8th and we have responded today March 10th providing the instructions in order to remove her information.I was able to find her listing with the information that she provided through her Revdex.com complaint and I have removed the information from Whitepages.com
I do not see that Ms [redacted] has tried to contact Customer Support asking for assistance with the removal of a listing on WhitepagesWe are able to remove information on behalf of individuals, but they will want to contact us directly for that requestI was able to find a listing for [redacted] [redacted] and have removed that listing from our site We get our information for people search results from a broad variety of publicly available information sources and third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
We are sorry to hear that you were receiving spam callsHowever, as is stated in the opt-out process, we do not share that phone number with outside sourcesThe phone number opt out call is purely a security measure to avoid abuses of our systemWhen opting out, any phone number can be used to do the opt out, since we do not collect data on the phone number or link it to your information.We also confirmed that your information is not present in our system; you can confirm this for yourself by searching for your name via our servicesPlease let us know if you have any further questions or concerns
None of the links provided lead to active profilesThose links only lead to search results pages that do not connect to any active profiles.If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is purely a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThat information is only being displayed based on what is entered into the search field.You can test this by doing a search for “ [redacted] ***” in Seattle, WashingtonThe name and location will appear in the blue box, but clicking the box will not re-direct to any active profiles for [redacted] in Seattle In addition, the information shown in the screen shot you provided is only on our “Name Popularity” site (http://names.whitepages.com)When someone enters a name on this site, we provide information, such as name “rank”, number of people with that name and other fun factsThese results do not include any personal contact information (e.gaddress or phone number) Our apologies for any concern caused, but all information requested has already been removed, and there is no further service we can provideThank you for contacting Whitepages
We were able to locate the duplicate profiles in questionYou should now find that those have been removed from our listingsPlease let us know if further questions arise
Whitepages respects your wishes in controlling how your information is displayedFor your convenience, we've set up a self-service option on our websitePlease follow the opt-out instructions, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ If you are unable to complete the opt-out instructions above, please send an email to [email protected] with the following information?- The exact URL/web address in which your information is contained- The full name as it appears on the listing- The phone number as it appears on the listing- The address as it appears on the listingUpon receiving that information, we will find all associating listings and remove them from the site
Thank you for contacting the Whitepages Customer Care Team, my name is StevenI wanted to follow up with information regarding the listing you reported I certainly want to respect your request for privacy, and I wanted to offer a deeper explanation on what information we display.If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is only a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThe displayed information is based on the terms entered into a search field.For example, perform a search for "Random User" in Seattle, WAA name and location will appear in a blue box, but it will not actually direct to any information.If you try this on yourself and notice any specific personal details, please reply back with the exact URL in which it is containedA member of our staff will review this and update it per your request.Alternatively, you can remove the listing by following the instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/203263794-Remove-my-listing-fro...⇄
Complaint: [redacted] I am rejecting this response because: This page still is active! The ads are still there! any reasonable person would assume I have a criminal/court records/bankruptcy/driving records! YOu cannot use my name for personal gain, and you are by placing these ads along with my name on your website! I am the only person in the world with the name [redacted] - it is very unique! Please remove the entire page! tSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: According to your statement the 411.com AND switchboard.com lists are “are only a registry of names within the U.Sand Canada”, I am requesting that my name be removed from that registry I understand that base on what you have written there is no data behind it, therefore remove my name from your registry/database.Sincerely, [redacted]
I do see that we responded to Ms [redacted] on October 14th letting her know that the information has been removedShe then emailed us back providing a screenshot of [redacted] search results, which we informed her know it takes search engines time to index their results to remove any outdated or invalid links, which usually takes about days to take effectIf for any reason she wants this expedited or if has been longer than days, she will need to contact the search engine directly
My name is Steven with the Whitepages Customer Care TeamI wanted to assist with your requested membership changes.When you sign up for your Whitepages Premium membership, we state that our memberships are auto-renewing unless you opt to cancel your auto-renewalThis is also found in the Terms of Service that you agreed to via checkbox selection at the time of checkoutInformation about auto-renewal is available on the 'Account Settings' page once you are logged into your accountThe option to cancel your auto-renewing membership is available **at any time [redacted] by clicking the "Cancel Auto-Renew" button on this page.Your request to stop future billing has been completed, and we've refunded some of the previous charges on your accountYou should see no additional charges from the account associated with your email address at this point.Within the next hours, you should see the following amounts returned as a credit on your financial statement:- $x 6Our standard policy for refunds is to only refund the previous two months of paymentThe responsibility of monitoring a credit card statement and its purchases is on the cardholder, and two months provides cardholders with two chances to see the charges on their credit statements and notify us to have the matter resolved As a courtesy, in this instance we have decided to issue refunds in excess of this policyHowever further refunds will not be issued.Access to the Premium Membership will end immediately, as funds have been returned to youYour account will stay registered to this email, so that you may be alerted to major product updates, and for convenience of reactivation if you should need to use our search tools again in the future
I was able to locate your account, and successfully canceled itYou will still have access to our service until August 13th, after which point your membership expires, and no further charges will be madePlease let us know if further concerns arise
I apologize for the delay in our responseI do see that we received Mr [redacted] first email September 29th and his second on October 6thPer Mr [redacted] request, I have removed this information from our websites and it will take effect immediatelyWe get our information for people search results from a broad variety of publicly available information sources and third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
With our reverse phone number search, even if a number is unlisted on our website, a search for that number will return a page showing the approximate location of the number based only its area code and provider id code (i.ethe first six digits)However, this search is still not associated to you or your location, and is only showing general informationOur apologies for any concern this may have caused
Hi [redacted] ,Whitepages respects your wishes in controlling how your information is displayedI'm happy to report that we've found and removed any contact information associated with the persons included in your requestWithin hours, these data profiles should no longer appear through our services**PLEASE NOTE: [redacted] Even though this data has been removed from our current database, Whitepages occasionally updates its records with new informationWe make efforts to identify whether new information is associated with a prior listing before publishing itIn some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact infoWe make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being publishedIf you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached information
I had to contact the Revdex.com to have white pages to remove my information, but if that's what people have to do then I did the right thingConsumers need to Google their home numbers and cell numbers, you will find out how these companies and crooks in the world violate your privacy and children's privacy by illegally advertising, tracking , snooping and illegally listening in on your conversation, reading your text messages , send you spam texts to collect what you press or type, keystroke recorder texts, a criminal specialist IT CIS Team has verified this, I'm in law EnforcementThanks and glad to help put an end to these criminal network organizations .Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
I do see that we received an email from Ms [redacted] and did respond to her letting her know that the information has been removed Per Ms [redacted] 's request, we have removed this information from our websites and it will take effect immediately Whitepages strives to use data for good and to give each individual a real identity in the digital ageWe get our information for people search results from a broad variety of publicly available information sources and third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage you to visit our website periodically
I am sorry that Ms [redacted] is having trouble getting information removed from Whitepages.comI do not see that we have anything listed on Whitepages.com for [redacted] in Mokena, ILHowever, I do see that we have an ad listed for our other site Whitepages PremiumTo remove information from that website, Ms [redacted] would want to follow the removal instructionsThey are separate from Whitepages.comWe do not require any user to pay a fee in order to remove information from any of our sitesWhitepages Premium is a paid site, but that is to use the service, not to remove informationMs [redacted] would have wanted to either send in a letter to Whitepages Premium or an email requesting to have her information removed and we could have assisted her with that at no chargeI have found her information and suppressed it from Whitepages PremiumPlease allow up to hours for this to take effect
thank you!!Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
I do see that Ms [redacted] sent us and email on Tuesday, March 8th and we have responded today March 10th providing the instructions in order to remove her information.I was able to find her listing with the information that she provided through her Revdex.com complaint and I have removed the information from Whitepages.com
I do not see that Ms [redacted] has tried to contact Customer Support asking for assistance with the removal of a listing on WhitepagesWe are able to remove information on behalf of individuals, but they will want to contact us directly for that requestI was able to find a listing for [redacted] [redacted] and have removed that listing from our site We get our information for people search results from a broad variety of publicly available information sources and third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
We are sorry to hear that you were receiving spam callsHowever, as is stated in the opt-out process, we do not share that phone number with outside sourcesThe phone number opt out call is purely a security measure to avoid abuses of our systemWhen opting out, any phone number can be used to do the opt out, since we do not collect data on the phone number or link it to your information.We also confirmed that your information is not present in our system; you can confirm this for yourself by searching for your name via our servicesPlease let us know if you have any further questions or concerns
None of the links provided lead to active profilesThose links only lead to search results pages that do not connect to any active profiles.If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is purely a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThat information is only being displayed based on what is entered into the search field.You can test this by doing a search for “ [redacted] ***” in Seattle, WashingtonThe name and location will appear in the blue box, but clicking the box will not re-direct to any active profiles for [redacted] in Seattle In addition, the information shown in the screen shot you provided is only on our “Name Popularity” site (http://names.whitepages.com)When someone enters a name on this site, we provide information, such as name “rank”, number of people with that name and other fun factsThese results do not include any personal contact information (e.gaddress or phone number) Our apologies for any concern caused, but all information requested has already been removed, and there is no further service we can provideThank you for contacting Whitepages
Complaint: [redacted] I am rejecting this response because: I want to wait hours to assure my information is removed Sincerely, [redacted]
We were able to locate the duplicate profiles in questionYou should now find that those have been removed from our listingsPlease let us know if further questions arise
Whitepages respects your wishes in controlling how your information is displayedFor your convenience, we've set up a self-service option on our websitePlease follow the opt-out instructions, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ If you are unable to complete the opt-out instructions above, please send an email to [email protected] with the following information?- The exact URL/web address in which your information is contained- The full name as it appears on the listing- The phone number as it appears on the listing- The address as it appears on the listingUpon receiving that information, we will find all associating listings and remove them from the site
Thank you for contacting the Whitepages Customer Care Team, my name is StevenI wanted to follow up with information regarding the listing you reported I certainly want to respect your request for privacy, and I wanted to offer a deeper explanation on what information we display.If your data was removed and you see your name lingering in a blue box on Whitepages.com, that is only a search optimization feature that redirects to our sister service, Whitepages PremiumIf you click that box, you'll find that it does not link to any active profiles for yourselfThe displayed information is based on the terms entered into a search field.For example, perform a search for "Random User" in Seattle, WAA name and location will appear in a blue box, but it will not actually direct to any information.If you try this on yourself and notice any specific personal details, please reply back with the exact URL in which it is containedA member of our staff will review this and update it per your request.Alternatively, you can remove the listing by following the instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/203263794-Remove-my-listing-fro...⇄
Complaint: [redacted] I am rejecting this response because: This page still is active! The ads are still there! any reasonable person would assume I have a criminal/court records/bankruptcy/driving records! YOu cannot use my name for personal gain, and you are by placing these ads along with my name on your website! I am the only person in the world with the name [redacted] - it is very unique! Please remove the entire page! tSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: According to your statement the 411.com AND switchboard.com lists are “are only a registry of names within the U.Sand Canada”, I am requesting that my name be removed from that registry I understand that base on what you have written there is no data behind it, therefore remove my name from your registry/database.Sincerely, [redacted]
I do see that we responded to Ms [redacted] on October 14th letting her know that the information has been removedShe then emailed us back providing a screenshot of [redacted] search results, which we informed her know it takes search engines time to index their results to remove any outdated or invalid links, which usually takes about days to take effectIf for any reason she wants this expedited or if has been longer than days, she will need to contact the search engine directly
My name is Steven with the Whitepages Customer Care TeamI wanted to assist with your requested membership changes.When you sign up for your Whitepages Premium membership, we state that our memberships are auto-renewing unless you opt to cancel your auto-renewalThis is also found in the Terms of Service that you agreed to via checkbox selection at the time of checkoutInformation about auto-renewal is available on the 'Account Settings' page once you are logged into your accountThe option to cancel your auto-renewing membership is available **at any time [redacted] by clicking the "Cancel Auto-Renew" button on this page.Your request to stop future billing has been completed, and we've refunded some of the previous charges on your accountYou should see no additional charges from the account associated with your email address at this point.Within the next hours, you should see the following amounts returned as a credit on your financial statement:- $x 6Our standard policy for refunds is to only refund the previous two months of paymentThe responsibility of monitoring a credit card statement and its purchases is on the cardholder, and two months provides cardholders with two chances to see the charges on their credit statements and notify us to have the matter resolved As a courtesy, in this instance we have decided to issue refunds in excess of this policyHowever further refunds will not be issued.Access to the Premium Membership will end immediately, as funds have been returned to youYour account will stay registered to this email, so that you may be alerted to major product updates, and for convenience of reactivation if you should need to use our search tools again in the future