Whole Foods Market Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as a fair outcome is intendedThe location in which the incident occurred was the *** *** *** ** ***, InI was told that the store was out of "Give it a try" stickers entirelyMy rebuttal for this manager was to please, simply sign the item or or do whatever a manager should do to allow me to try the itemHis reply entailed excuses why it could only be done with a sticker, yet on a different occasion the individual simple scratched out the bar code with a marker and signed the itemOnce I told him this his demeanor and language worsened
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is more than satisfactory to meThey went above and beyond!
Regards,
*** ***

The complaints in this case regarding the water bottle are duplicates of a previous case submitted by Ms. [redacted] (case #: [redacted]) to which Whole Foods Market has already responded. The Whole Foods Market Bowery store is looking into the alleged claims regarding its meat department, and store leadership has been directly in touch with Ms. [redacted] and will follow up directly by phone after looking into the allegations.

We're sorry to hear about your experience with this product and would like to look into this further. We'll be reaching out directly to you at the contact information provided so we can get some additional information to investigate this issue.

Hello [redacted], I see in our records that you contacted our Global Headquarters office yesterday, we forwarded your concerns to the store, and our store has replied to say they will reach out to you directly to address your concerns. If you do not hear back from them please reply to this case to...

let me know. Kind regards,[redacted]

Thanks for reaching out to Whole Foods Market. We apologize for the difficulty you’ve had reaching someone about having your paper gift cards replaced. A member of our Global Gift Card Support team has reached out to you directly at the email address you provided in your case to assist you with this. If you have not received their email, feel free to reply back to this case to let us know, or email them directly at [redacted].

Thank you for reaching out to us.  We have forwarded your comments to store leadership and they will be reaching out to you directly. Global Customer CareWhole Foods Market

Hello [redacted],I'm sorry for your experience with this sale at the [redacted] store. I reached out to store leadership, and the out-of-stock was due to an issue the vendor was having and was outside of the store's control. Our stores do not offer rainchecks, however, I've spoken to [redacted], the Store Team...

Leader at the [redacted] store, and he would be happy to honor the sale price on this item for you, either on a new item or refunding the difference on what you wound up purchasing at full price. Please stop by the store and ask for him, or call (702) 942-1500 to make arrangements. Kind regards, [redacted]

Thanks for reaching out to Whole Foods Market. Your comment has been received and if a response is required a member of our global team will be reaching out to you as soon as possible.   Thank you, Whole Foods Market Customer Information Team   Customer Information | Whole Foods Market...

Global Headquarters | 550 Bowie Street | Austin, TX 78703 | Customer Service: 512.542.0878

Hello Ms. [redacted], Thank you for reaching out. The store was not able to see any indication on the video footage that the cashier. Based on the information we're unable to provide you with the compensation you've requested. Kind regards,[redacted]

Hello,We appreciate you letting us know.  We have contacted the local store involved and they will be contacting you directly as soon as possible.Thank you.

Hello,The customer had an auto-reload account setup that would reload a gift card with $100 once the balance went below $30. We have disabled the auto-reload and the pending charges will drop off. We apologize for the inconvenience.Thank you,Whole Foods Market Gift Card Team

Hello, The Store Leadership team has reached out to the customer by both phone and email to resolve this complaint.  The customer has not responded.  The store team leader can be reached at [redacted] for resolution. Thank you,Global Customer Care

Complaint: [redacted]
I am rejecting this response...

because:
Regards,
[redacted]
The store was able by the video footage to pull up the events and see what happened.  The bottle was closed,  and then after her handling open and spilled destroying my property.The store team member are all friends and looking out for one another in protection of their positions,  but are not looking after the costumers.  If there is to be in shift in blame to protect individuals empoyees placing malicious pranks on innocent customers,  then the bottom line is Wholefoods is sold me an open container of water,  which then detroyed my property, and are entirely responsible to replace it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. To respond to the questions asked, I was at the Princeton, NJ's store (off of Route 1), and I spoke with the employee who was working at that particular station that day (the gelatto/coffee station). She had disregarded my concern about the gelatto that it was too runny and soft and threatened to call the cops if I don't pay for it. I would've contacted the manager on duty that day, but the customer services desk was busy that I got tired of waiting for the next available stores associates to ask for one.
Regards,
[redacted]

We have responded to Mr. [redacted] directly. As we informed Mr. [redacted], the scales in our produce departments these scales are for estimating only. We provide them so our customers can get an approximate idea of how much items weigh before going to the checkout. Our register scales are certified...

by our technicians for accuracy each time the scales or registers are worked on. Anytime our customers would like to get an accurate weight of an item before purchasing it please bring it to a Team Member in Customer Service and they can weigh it for the customer. They are also welcome to contact store leadership with any questions or concerns.

Hello,I have contacted the customer to request the gift card number to find out why the card is not working. I will be sending the customer a new card.Thanks,[redacted] Gift Card Support

I apologize, [redacted]. The cards were suspended due to fraudulent activity. Because these were not purchased through WFM or a WFM authorized third party, we have no recourse to offer. You acknowledge yourself you knowingly took a risk purchasing through an unauthorized third party. Again, we would encourage you to reach out to the platform where they were purchased as we are unable to reinstate cards purchased with stolen/fraudulent funds. Best, [redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
 The manager at this store did nothing to be of any assistance to me and was EXTREMELY RUDE!! and made no effort or showed any concern about this issue it wasn't until I contacted the Revdex.com and make social media comments that Whole Foods actually took any notice. The company sells items by staff that have no idea what they are recommending which can be potentially harmful. The store manager made NO ATTEMPT to be kind,fair, or professional. I want a refund of the $49.00 plus tax.

Complaint: [redacted]
I am rejecting this response because: I want to wait and see what the follow-up actions are. 
The person who emailed me has appropriately offered to look into the case, but this isn't a resolution and so I don't want the case to close. 
Regards,
[redacted]