Whole Foods Market Inc

We appreciate your position on this matter, and your business is important to us. We have been in touch with Store Leadership, and you can expect that a Team Member will reach out to you to arrange a refund as a one time courtesy. Please note that this is a courtesy, and in the future, please be aware that parking at Whole Foods Market is intended for customers while shopping. We encourage shoppers to use general parking if the intention is to patronize other establishments in addition to our store.

A representative from our Global Headquarters will be reaching out directly to Mr. [redacted] to gather more information about his experience. He should expect to hear from someone this week. Many thanks,[redacted] Whole Foods Market Customer Care

Complaint: [redacted]
I am rejecting this response because:Over a month agothe store manager [redacted] asked me to look up for a replacement bag for less than it's original prices.  His rational being it has some usage.  The bag is less than a year old,  and the usage was gentle until the water ruined it's integrity. I wrote the manufactor of the the bag, and explain the story,  and they offered a 60% off discount if they placed the order through that contact,  [redacted]).  I forwarded the information to [redacted], and he told me they would place the order,  and when they recieved it at the store,  they would contact me to pick it up.I contact [redacted], from the company two weeks afterwards and he said no one has placed that order.  I contacted the store numerous times over the past two weeks,  all with excuses that [redacted] is not available to speak with me in particular.  He has returned none of my phone calls or emails.  I specifically spoke with,  of names I can remember [redacted],  [redacted], and [redacted].  Those are the only names I have noted,  but there were many more.  All which said they would make sure he received my messages.  [redacted] said the order had been placed from Vladimir.  [redacted] from bark n the bag said not.  [redacted] said [redacted] said the order had been places,  and perhaps to assume it was from another source.  I can not make any assumption because its been well over two weeks, and any order placed would have arrived already.[redacted] is pretty much lying.  Not only did he lie about placing the order for the replacements,  but also the "allegations" of misdoing from the wholefood employees who cause damamged to my property and sold me some kind of scrap meat at a quantity which was less than I paid.  If I dont get the replacement bag NOW I am reporting this store to consumer affairs.
Regards,
[redacted]

Thank you for reaching out with your suggestion to carry [redacted] pre-packaged meals. Please know that we have shared your request with the appropriate purchasing teams so they are able to look into this product. If we can be of any further assistance, please free to reach out to us by...

phone at [redacted] or by email at [redacted] Thank you, Customer CareWhole Foods MarketThis email contains proprietary and confidential material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others without the permission of the sender is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of the message.

Thank you for your email. I am very sorry to hear about your experience with the ice cream. Whole Foods Market takes all incidents involving our products very seriously. We hope that you will contact the customer service desk of your local Whole Foods Market store for a refund; they would be happy...

to assist you. In addition, it would be a great help to us if you would provide the customer service desk with some information so that we can initiate an investigation.
In order to initiate an investigation of this incident we need the following information (most of which is found on the product): 
UPC code - The numbers listed under the barcode.
Batch Code or Lot Code - This piece of information is very important. We are unable to investigate the problem without this. The Batch or Lot Codes are sometimes in the form of a 'Best By' date or an expiration date.
Product Name
Product Size or Unit of Measure
Description of the Incident
Photograph of the Product
The photographs can be taken by the customer service desk. If you are unable to return to the store, please email the requested information above, along with photos, to us directly at [redacted] 
If you provide this information we will forward it to the manufacturer who will then be able to investigate the incident.
Again, we are very sorry that you did not have a positive experience with our product. We constantly look for ways to make improvements in our products. The information you have provided will help with that process.

Our Regional Executive Coordinator of Operations has contacted the customer directly.

Our gift card customer service team is in email contact with this customer to assist with this.

We are familiar with Ms. [redacted]’s complaints. The call to our corporate office was disconnected due to a fire alarm in the building. Our representative notified Ms. [redacted] she would have to let her go due to the alarm. Ms. [redacted] continued to talk after being notified we would have to end the call. I (her...

supervisor) instructed our rep to hang up in order to evacuate the building. We are sorry for the unfortunate timing of the alarm, but we do feel our team member did her best to try to notify Ms. [redacted] she would need to end the call. We have contacted our [redacted] store, and they have stated they stand by the quality of the second turkey they gave to her husband. As well, we believe the “white goop” should not be cause for alarm, as this alone is not a sign of spoilage and is actually a very normal occurrence. When cooking poultry, retained water in the meat runs out of the meat and carries protein with it. Freezing poultry can sometimes cause additional cellular damage which may lead to more water and more protein escaping during cooking.  The fresh turkeys sold at WFM are kept below freezing to maintain a crust of ice on the surface, which most likely lead to additional cellular damage, as mentioned above. Turkey meat, according to the National Turkey Federation, doesn't freeze at 32°F, but at a [redacted]rature closer to 26°F. Again, our store stands by the quality of the replacement turkey they were given. If Ms. [redacted] remains unsatisfied, she will need to contact our [redacted] store directly to request a refund as we do not process returns at our Global office in Austin. We are sorry again for Ms. [redacted]’s dissatisfaction.

Complaint: [redacted]
I am rejecting this response because:  I looked through my emails and do not have a written response. I think someone in my family must have spoken on my behalf, but I would appreciate if you could reply, so I have this as well. I believe I heard that they were spent at California stores? That would make sense if a family member or friend did so without my knowledge. Could you verify this is what happened? THanks.
Regards,
[redacted]

Hello Mr. [redacted], Thank you for following up with your concern.  I would like to help you with your concerns but need to know which store this is in reference to so that I may put you in touch with the correct contacts.  You mentioned that you were lied to by management about the program.  Can you please tell me what the misinformation was? As the sampling program varies from store to store, I will need to know which specific store location you are referring to so that I can put you in touch with the store leadership for that location.If you would rather contact us directly, please do so by calling ###-###-####.

Hello [redacted],Thank you for contacting us.  I am sorry about your experience.  Can you please let me know at which [redacted] this was purchased?Thank you[redacted]Customer Service

We can confirm that Whole Foods Market is not affiliated with BJ's Wholesale Club.

To Whom it may concern,We do have signs at the product and at our registers saying there is a $2 deposit on the Strauss glass bottles. Our shelf tag also says "+ deposit" on it. I have included a picture of both the shelf tag and sign. All deposits and CRV are additional to the price and is the...

industry norm.We hope this clears things up.Sincerely,[redacted] ASTL Whole Foods Market [redacted]

Hello, Whole Foods Market stores are not open overnight.  We do not have a Team Member by the name of [redacted] and neither of our CEOs are a Mr. [redacted].  Furthermore, referring to our Team Members as prostitutes is not acceptable. All refunds are processed at...

store level.I encourage the customer to contact the store with which they have a complaint directly for resolution, and their bank or financial institution to contest any charges that they believe are fraudulent..

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] LIES.  YOUR NEW YORK LOCATION WAS OPEN DURING THE TIME I PURCHASED PRODUCTS. Address: [redacted]

Thank you for reaching out and sharing your feedback. Parking has been a huge problem in the center and we have worked with Avalon for the past year and a half to find a viable solution. We have received a lot of complaints from customers not being able find a parking spot when they come to shop...

with us. We can usually turn a parking spot over every 30 to 45 minutes but have had issues with customers leaving their car in our lot for several hours which prevents people from being able to come in for their grocery shopping needs. We have hired Advanced Booting Services to monitor the lot and Whole Foods Market doesn't get any of the fines.This policy isn't meant to alienate our customers and we started back in November to warn/educate customers about the new parking policy. We started enforcing the booting since the beginning of the year and are also trying to speak to most customers whenever possible about using the general parking area if shopping other retailers. We have put in signs in our lot to let guests know about our parking policy. With the opening of phase 2 in Avalon, there are several new lots and decks available for guests shopping the center.We are hopeful that with the addition of the new decks, parking will be less of an issue but we need to ensure that you or any other customers wanting to shop with us can find parking. We appreciate the feedback.In most cases if you can show your receipt to the store manager showing that you were shopping in the store when your car was booted, they will reimburse you.

Complaint: [redacted]
I am rejecting this response because:First of all, the "rep" I was speaking to did NOT inform me of any fire alarm.  I would have understood.  Further, I called right back, and they answered the phone, so that statement is completely false.  Second, I do not need anyone from Whole Foods to tell me about fat/protein coming from a poultry product.  How insulting.  It appears they think that I never cooked a turkey before.Third ~ I suggest that WHOLE FOODS have their [redacted] location CONTACT ME.  I am not about to CHASE after people who have been rude and sold me unhealthy, unrefrigerated products.Since they have shown their true colors ~ they can send a check in the amount of $80.00 ~ which is the cost of the original turkey, plus the cost of a replacement turkey purchased elsewhere ~ AFTER Thanksgiving.Whole Foods might want to be a bit more gracious to their customer base, instead of lying and making up stories as to why their Customer Service staff were so disrespectful.Completely unacceptable and rude response from Whole Foods ~ however, not unexpected, as this SAME THING happened last year at the same location.  We were assured they were under new management ~ apparently not. 
Regards,
[redacted]

Complaint: [redacted]The response I received is proof of whole foods lack of concern for their customers. "If a response is required" ofcourse a response is required. I requested one. It's one thing to show bad service in store, but it's another to show it in a Revdex.com complaint.Someone will call me because that is my request.

Complaint: [redacted]
I am rejecting this response because: The information they are requesting was forwarded to...

them weeks ago. the name and address of the [redacted] where product was purchased see below Whole Foods[redacted] 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My address for the gift card is [redacted] Saint Helena, CA 94574.  Thank you!
Regards,
[redacted]