Whole Foods Market Inc

Hello [redacted],
 Thank you for bringing your concern to our attention.  The "give it a Try" program or the WOW program are generally store programs and are directed by store leadership.  Please tell me which store you are referring to and I would be happy to have someone in leadership...

reach out to you directly to address your concerns.

Both our supplier and our internal team have checked this product using calibrated measuring devices and according to those results the product contains the correct amount.  However, we are committed to  satisfying our customers and are eager to address any situation in which...

they are unhappy with a product.  Since we have received the information we needed from [redacted], we have been processing his request and are happy to offer him the refund he has requested. We will reach out to [redacted] directly to follow up.

We believe that fresh, healthy food choices along with information and education about food should be accessible for all communities. We’ve seen first-hand the desire for fresh, healthy food transcends income levels.
Our Midtown [redacted] store marked its’ one year anniversary this past year. Opening a store in [redacted] was a smart decision for the company and changed the way the company views future developments. The [redacted] store has exceeded all expectations.
Following what we learned in [redacted], in February of 2014, we opened stores in [redacted] on [redacted], and [redacted]. We also have developments in the works in [redacted] and the [redacted] neighborhood in [redacted]. We hope to build stores that truly meet the needs of those who live and work in these communities, and we plan to bring the key learnings from these developments to other communities across the U.S.

Complaint: [redacted]
I am rejecting this response because:Hello, First, I did respond to the complaint above and made clear that I do not accept the "resolution: proposed; where do you get off accusing me of not having responded? Secondly, on several occasions, when I logged into your Complaint-Management System and tried to view various messages, I was not able to; the message would open but be blank. In any case, as these mns make clear, they can/ will do no more; I should expect no more from businesses located in certain places, I suppose. However, I demand that you correct your records to show that the complaint has not been resolved, which is accurate.  [redacted]         [redacted]  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was told this new gift card was mailed to me a week ago. I have nothing. I am concerned as this company has been very cagey & nebulous.
Regards,
[redacted]

Hello [redacted], I’ve checked with our gift card support team, and the person who has been helping you will be reaching out to you directly again. We mailed you a $150 gift card to replace the paper credit slips. The card was mailed weeks ago and so it definitely should have arrived by now. The balance on the card shows it still has the full amount on it, so ff you have not received the card, please let us know and we can cancel the one that’s out in the mail and ship out another replacement. Please keep us posted as we’d definitely like to get this resolved for you. Kind regards,[redacted]

We have reviewed the customers complaint with store leadership and are satisfied that the store acted appropriately in this matter, and we consider this incident closed.

The Closter store has reached out to this guest and let her know that 1. We do  not have cameras in the parking lot. 2. We are not responsible for the parking lot since we are rental tenants and 3. have passed her info on to the company that owns the lot so that they may be in contact with her...

about this. Thanks, Global Customer Information Specialist | Whole Foods Market | 550 Bowie Street | Austin, Texas 78703 This email contains proprietary and confidential material for the sole use of the intended recipient.  Any review, use, distribution or disclosure by others without the permission of the sender is strictly prohibited.  If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of the message.

Thank you so much for taking the time to bring this to our attention. I am sorry to hear of the customer service you have received in numerous areas of this store. I would be more than happy to have the store manager reach out to you so that this situation can be rectified. Regardless of whether you...

wish to be contacted by the manager, I will be speaking with them to see if there is a possibility of retraining or looking into this matter further so that this does not happen to you air anyone else again. Please let me know if you would like for the store manager to reach out to you personally. Many thanks and again thank you for taking the time to alert us so that this can be fixed.

Hi Ms. [redacted], I am so sorry that you had this disappointing experience in our store. I'd be happy to provide you with a refund, but the receipt attachment did not come through on the Revdex.com system. Could you send a copy of the receipt to my email address,...

[redacted] and we'll start processing that request?Thank you, [redacted]Assoc. Director, Customer Care[redacted]

Hello [redacted], Thank you for reaching out and we are sorry you are having problems with your card. Can you please provide us with the card number and the location where you purchased the card so we can look into this further? Many thanks, [redacted] WFM Global Support

Complaint: 1[redacted]
I am rejecting this response because: THE ADDRESS IS [redacted] The date of the receipt is approximately 4-5 weeks ago, on a Saturday. I dont have specific date available right now but I can get it later if you "really" need it. 
Regards,
[redacted]

Hello [redacted],I am sorry you are having trouble with your gift card. We are looking into a resolution for you and will be in touch soon. Thanks,[redacted]

We’ve reviewed this customer’s concerns with our Northeast regional office and our [redacted] store, and while we are sorry Ms. [redacted] was not satisfied with her initial experience in the store, we do feel that store leadership did their due diligence in following up and addressing the concerns with...

the Team Members involved. We’d also like to be very clear that Ms. [redacted]’s remarks in email towards our regional representative, [redacted], were wholly unacceptable and we do not tolerate such language being directed towards our team members. Just as we have a core value to satisfy, nourish, and delight our customers, we also have a core value to ensure team member happiness and excellence, and we take our responsibilities uphold both of these core values very seriously. We do not tolerate language inappropriate and abusive remarks towards any team member, and we do support our stores in asking customers to leave the store when such customer behavior is brought to store leadership attention.   Again we are sorry Ms. [redacted] was not satisfied with her experience in our store. We are satisfied the store has addressed this issue, and we consider the matter closed.

Complaint: [redacted]
I am rejecting this response because:I have 2 credit slips not a "gift card" This "toll free # is no good. This is not for "credit slips".  I have gotten no where with them prior to this. This is more nonsense from Whole foods. As a 30 yr customer....this is not good behavior on theyre part. I have called & called. The customer service is poor. This is the talk of many a store manager. & customer. I want a live body to talk to with a name. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because there was no "due diligence."Luis Alvarado, who was meant to be handling this complaint at the store level, had all my contact information; even if, as he claimed, I did not answer my phone, he could have still left me a voicemail or sent me an email informing me that he had tried to reach me by phone and been unable to. He did neither; instead, when I tried to follow up by email, he made the above accusation, to which I responded by articulating my suspicion that he was failed to address my complaint appropriately because both he and the employee I originally complained about are Latino, which I maintain.This "business" also need not worry about escorting me out of any of their so-called stores, as I have not entered any Whole Foods establishment since this incident and will not until and unless it is resolved to my satisfaction (what these mns "believe" notwithstanding), as I do not intend to reward such treatment with my time or money. This does not, however, preclude other means of retaliation for the manner I've been treated, some of which I've already set in motion.
Regards,
[redacted]

Hi Joyce, I am sorry that you had this experience. I'll be happy to provide you a Whole Foods digital gift card in the requested amount of $12 for your inconvenience and will send that through a separate email message. I will also reach out to the Altamonte Springs store to determine why they...

might be experiencing out-of-stocks on the Allegro Whole Bean Decaf coffee. I'll follow-up as soon as I hear back from the store and please let me know if you have any other questions in the interim. Thank you for sharing how we can improve.Sincerely, [redacted], Whole Foods Market Customer Care

Hello [redacted],Thanks for bringing this to our attention. We always want our customers to feel safe and comfortable shopping in our stores. Have you notified a member of the store leadership team about this Team Member's behavior? Do you have his name? I look forward to your...

reply. Kind regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:
There is no sign or indication in the store that the scales are inaccurate and that customers should weigh what they have at the cash registers.  So since this is the case and every time I weighed my items on the scales in the produce section they were anywhere from 1/4 lb to 1 lb. lighter than at the registers, they are getting people to buy more than they want by the time they check out.  This is a fraudulence practice, and as I indicated in my complaint other friends and family have had the same experience.  They need to do one of two things in response to this complaint, not the explanation they gave.  They need to either post signs by the scales explaining that they may be inaccurate to the tune of lighter by 1 lb., or they need to check the scales in the produce section and use that weight for sales.Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I will only accept once I have received a refund.  Referring it to the store is not acceptable.  It is up to the company to follow through.Regards,
[redacted]