Whole Foods Market Inc

It was a store experience at your [redacted]

Hello ,Thank you for reaching out to Whole Foods Market. I am very sorry to hear about your experience. Please know that we take every complaint seriously to ensure that our customers feel satisfied with their shopping experiences. We use feedback like this as a tool for training, improving the...

products we offer, and improving the customer service we feel is so vital to a positive shopping experience.We will be sure to touch base with the Store Leadership Team at the Napa location so they may benefit from your feedback and address your concerns. Also, if you could please provide your address I'd be happy to send you a gift card in the mail covering the cost of the 12 Conventional Avocados. Thank you once again for your feedback and support of Whole Foods Market.Customer Care, Whole Foods Market Global Headquarters, 550 Bowie St., Austin TX 78703 This email contains proprietary and confidential material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others without the permission of the sender is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of the message.

Complaint: [redacted]I am rejecting this response because: I do not feel that my complaint was looked into specifically but rather was given a general response in hopes that I would just leave it alone. But I will not. The first reason I will not drop this case is because the advertised sale is clear as day on what is included, "ALL GREEN POWDERS AND SUPPLEMENTS" (as evidenced by the attached picture of the receipt)   and the item location in close proximity to the others that were given on sale. The second reason I will not drop this case is for the harassment that I was given in the store by whole food employees when I tried to make my case for the sale item but was treated very rudely. I was followed when I triued to take pictures of the items on sale. I am considering on pursing further legal action in that regard as well.  As shown in the attached pictures of the sale poster, the receipt of purchased items, the location of the sale item where two were on sale but one was not, I think it is very clear what should be on sale. Regards,[redacted]

Good Morning-Please have the customer call the store at her convenience. A customer service Team Member will be able to assist her with her refund, she does not need to drive to the store. Thank you, [redacted]

From: [redacted] [mailto:[redacted]] Sent: Friday, March 24, 2017 12:13 PMTo: info <[redacted]>Cc: info <[redacted]>Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted]I followed-up with the CEO of Whole Foods via e-mail....

 Someone finally got back to me and resolved the issue.  Thank you so much for your help!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I am not looking for a replacement or refund.  I am simply looking to use gift cards that were purchased and that still have balances that you are simply not letting me use.  You state that you recommend not purchasing through a third party, but I freely chose to, which is a risk for me.  But I knowingly took the risk.  And now the entity that has my money (there are still balances on the cards, per your gift card balance phone line) is Whole Foods.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. According to the response the business is performing further investigation and should follow up with the Revdex.com. We are looking forward to their response after the investigation is complete. Regards,
[redacted]

Hello, Thank you for making us aware of this. We would like to investigate this further. Would you be able to email us a copy of the receipt directly at [redacted] and let us know at which store location this occurred? If our investigation reveals that the items in...

question were wrongly charged, we will happily refund your money.

Hello [redacted],I’m sorry you are not satisfied with our response. As I understand it, our [redacted] store reached out and has offered you a gift card. Have you spoken to them further since they replied to you and made this offer? If you can provide specifics on what has been unsatisfactory about the store’s response, I would be happy to reach out on your behalf to see if we can compromise on some to some sort of resolution that is satisfactory to you. Kind regards,[redacted]

We've reached out to Newport News regarding this customer's incident. Their Store Team Leader (manager) spoke to Ms. [redacted] directly regarding the incident and offered her a $100 gift card for the inconvenience which she accepted.

Hello,We are sorry that [redacted] has not been able to reach anyone here at our global offices.  We do not have a record of her calling the main customer service number, but we are not sure which number she was calling.The email address to our gift card team that can work on this issue is...

[redacted].  If [redacted] would prefer to speak to someone by phone, our gift card team number is ###-###-####.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and thus far, find that this resolution is satisfactory to me. The pending charges that have plagued my AMEX account are normally posted at approximately 7:15 am every day, and it is now 8:15 am (EST). No charges have appeared. I much appreciate how Revdex.com assisted in resolving this. I just don't understand why it took literally hours of my time and frustration, multiple customer service interactions, and finally, Revdex.com intervention to execute this simple transaction. I would really like to use the online Whole Foods gift card system, but do not trust them to handle the service properly.
Regards,
[redacted]

Hello,Whole Foods Market does not manufacture the product in question. Immediately after receiving your comments, we contacted the manufacturer, Gaia Herbs. The Turmeric Boost is filled by weight, not by volume. The contents of the Turmeric Boost settles quite a bit during shipping, and...

typically the product volume is around half of the container after settling. The fill level of the product you purchased sounds as though it is normal for Gaia's Turmeric Boost. If you have any additional concerns regarding this product, we recommend contact the manufacturer, Gaia Herbs, directly.

We're sorry. Our sales are offered while supplies last. We would love to send you a gift card so you can still get the steaks on us, and we will follow up with the store to share your feedback. Please reply and let us know if we can send a digital gift card to your email address, or if you would...

prefer a mailed card.

Complaint: [redacted]
I am rejecting this response because: I have the receipts. please reimburse me. please see attached.  If the purpose is only to make sure people who shop at whole foods have parking lot. when the booting person saw me left, he can stop me and ask me to leave. however, he did not. he saw me leaving and put the tickets on. that is not a good way to protect your customer. unfortunately, when I came back in 10 minutes, he did not see it. That is not good for business. I had lunch with a group of friends that day. we were all super surprised that whole foods did this to me. I showed my shopping receipts to one of the manager. but he did not help at all and led me to the booting guy. honestly, I probably won't come to whole foods for shopping any more. Please refund me and I will be truly appreciate it. 
Regards,
[redacted]

Hello [redacted], Thanks for reaching out and I am sorry for your experience. We'd like to help with this. Can you please let me know which store you purchased this product at, the date of the purchase, and whether you spoke to someone in store leadership about the issue?  Many...

thanks, [redacted] Customer Care

Please know that we take every complaint seriously to ensure our customers feel satisfied and welcome in our stores. Immediately after receiving this complaint, the store and regional leadership teams were contacted regarding this incident. After reviewing this incident with...

the we are satisfied that the store tried to accommodate you and acted responsibly in responding to this incident.

We are satisfied store leadership has acted responsibly in addressing this issue. According to the statements we’ve reviewed from our Team Members, this situation seemed to have escalated out of an unintentional mistake, and at no time did the team member threaten a physical altercation with...

the customer. We’ve addressed the customer service aspects of this complaint and are satisfied this has been handled appropriately. We consider this matter closed.

Mr. [redacted] reached out directly to Whole Foods Market's Global Headquarters on March 23. We've given Mr. [redacted] a refund in the form of an electronic gift card and have followed up with the store location where the product was purchased so they can ensure the ingredients on this item are correct and...

that the team members in prepared foods have the correct ingredient information for this product. Thank you, [redacted] Whole Foods Market Customer Care