Williams Sonoma, Inc.

Initial Business Response /* (1000, 7, 2016/02/04) */
The Corporate [redacted] Relations Department for Williams-Sonoma Inc. and West Elm has reviewed this issue. We have issued a replacement for a new head board which will be delivered around 19th of February. Our delivery hub will call to...

schedule an appointment. We are considering this issue closed.
Sincerely,
[redacted]
Corporate [redacted] Relations
Williams-Sonoma Inc.

Complaint: [redacted]I am rejecting this response because:
I did not request my order be cancelled,  but I did indicate to the representative the name was spelled wrong. I did ask for a correction in the spelling. I did not know the thread color was wrong until I received the item.  The rep said it did NOT show that the item had been monogrammed and packaged. She did say there was no guarantee, but I know that I did not request purple thread color. I ordered white.Sincerely,[redacted]

Please provide an order number so this issue can be researched.

Initial Business Response /* (1000, 5, 2016/01/26) */
[redacted]'s credit card was credited in full for this order as well as a $250 gift card sent to her in apology.

Revdex.com:
I look forward to the call. When can I expect the DM to reach out to me? It has been over 1 month with no one contacting me. Please let me know.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: it is not just pilling that is an issue...the couch looks horrible and looks 5 years old, not 6 months old.  I have been trying to communicate with pottery barn about this within 3 months of receiving it.  It is not premium performance and I would be happy and welcome a representative to come to the house and look at it or I could bring a cushion to the store.  This couch looks pitiful and I am honestly embarrassed when people come over.  I understand I have had previous issues but it has yet to be resolved.  Sincerely,[redacted]

The Corporate Customer Relations Department for [redacted] is in receipt of this customer's complaint. I would like to apologize to Mr. [redacted] for the inconvenience and delays he has experienced. I have confirmed that a replacement for the Multipurpose Shears has been issued. However,...

this item is in a back order status, with an expected date of 3/07/16 to arrive in the warehouse. Once the merchandise has arrived in the warehouse, it will be shipped immediately to the customer.Sincerely,[redacted]Corporate Customer Relations[redacted]

Today I received notification that my bank resolved this issue through the dispute process I initiated with them.  I still am not satisfied with the service I did not receive from WS who provided no assistance in resolving this, all actions were taken by myself.  Is there a way I can warn other customers please?

(The consumer indicated he/she DID NOT accept the response from the business.)It is now 3/16/2016. No shears. The only response I've ever gotten from WS was "we want to help, give us more information..." and the response above. Ever since the response above, all my replies/inquieries have been kicked back as "retired" after google gave several attempts to send. What's more: If a replacement was issued on 2/8/2016, why wasn't I notified before filing a complaint to Revdex.com? If it was backordered, why wasn't I notified before. Why was there no communication weeks earlier when WS received my returned product? Why was I sent filthy used product intended for a Christmas present in the first place? Months later and all they offer is a backorder! - which has not come as promised above.

Initial Business Response /* (1000, 5, 2015/08/10) */
This [redacted] has received a credit of $106 back to his credit card. We consider this matter to be resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)

(The consumer indicated he/she DID NOT accept the response from the business.)Per [redacted], they must contact [redacted]. I paid $140 for the merchandise. Their statements are not accurate.

We have scheduled a reassembly of the bed on 5/24/2017.  After successful re-assembly we will refund the $100.00 delivery charge and the issue will be resolved.

Complaint: [redacted]I am rejecting this response because:
 
I’m still very upset. I was told that our couch would be delivered today. We’ve been sitting at home since 10am waiting for the couch to be delivered. This couch is weeks late and has been a hassle to deal with. We’ve been calling the delivery center all day and was told that the couch would be delivered 30 minutes past the original time you had given us. Now it is past the postponed time and we are on the phone with customer service. They have hung up on us once already and have redirected our calls. This is beyond unprofessional.  
 
I have not seen the couch that you were supposed to deliver between the hours of 10am and 1pm today. It is near 2:00pm and the delivery company is unaware of the location of the couch nor are they certain of when it will be delivered. 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/30) */
On behalf of Williams-Sonoma Inc. Corporate Office, I can confirm the [redacted] was credited in full, in the amount of $1259.56 on 12/9/15. It does take 3-5 business days for a credit to appear as post.
Corporate [redacted] Relations has issued...

a $300 Merchandise Credit for the overall inconvenience. Ms. [redacted] can expect to receive that via UPS Rush by Tuesday, 1/5/16 with our apology.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 9, 2015/12/03) */
We apologize for the confusion on this order. The item simply sold out prior to being able to fill the [redacted]'s order. The credit has already been issued to the [redacted]'s credit card. We consider this matter to be resolved with no further...

action to be taken.

clarification - it was a merchandise credit.
I placed an ored with a merchandise credit of $105
the order did not go thru or was canceled.  i am requesting the credit of $105 to be reissued or refunded.
merchandise credit #[redacted]

Initial Business Response /* (1000, 5, 2016/01/13) */
On 1/5/16, a merchandise card was issued for the return of the toilet paper holder. [redacted] has since requested it be voided and the credit applied to her credit card. Awaiting confirmation that merchandise card has not been used so credit...

can be issued. As of 1/12/16, credit for both sconces has been issued to the credit card on file.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received credits for the two sconces and accepted the merchandise credit for the paper holder. I am grateful for the Revdex.com in helping resolve this matter. It's a shame it had to come to the point I needed them. Thank you again Revdex.com!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 7, 2015/09/15) */
[redacted] has received full credit as of 9/14/15. Matter resolved.
Initial Consumer Rebuttal /* (2000, 9, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This complaint has been resolved. Thank...

you!

The Corporate Customer Relations Department for Williams-Sonoma Inc. and Pottery Barb Kids are in receipt of this customer's complaint.  I have reached out to the customer to address her concerns.  Customer will call me back on Monday 5/7/18 to discuss the issue.  I have contacted the...

delivery hub to ask that they schedule the customer's pick up and assemble the crib delivered via [redacted] ASAP.  I will issue credit in full for order [redacted] once the crib is returned.   Credit for the shipping of $43.04 was issued 4/16/18 and a credit of $100.00 was issued 5/2/18 from order [redacted].  I consider this issue to be resolved.
 
Sincerely,
 
[redacted]