Williams Sonoma, Inc.

The Corporate Customer Relations Department for Williams-Sonoma Inc. and Pottery Barn are in receipt of this customer's complaint.  I have reached out to the customer to address his concerns.  I have confirmed that the customer has received his sectional in full and I will be sending the customer a merchandise credit, as compensation.  I consider this issue to be resolved.

The furniture was delivered to Ms. [redacted]'s satisfaction.
 
We arrived at an agreed compensation amount.
The credit was processed today.
An email confirmation was sent to Ms. [redacted].
 
Thank you!

Initial Business Response /* (1000, 5, 2016/01/04) */
Please provide your order number so we may research this issue.

Williams-Sonoma, Inc.
 
Courtesy calls made to customer on 04/12 (2x) and 04/18/18. Was unable to leave voice messages. Each time started to speak, recording 
kept on cutting off
 
followed by an error message "Nothing has been recorded. Please try again." And it finally...

disconnected.
 
Please note, the customer was only charged once, 04/06/18. Authorization is requested at the time the order was placed and charged when item is
ready to ship. In this case, card was authorized on 04/06/18 at 12:51:18; card was then charged on 04/06/18 at 15:14:00.
 
If an ATM card was used, bank will remove funds right away. If while placing the order, the customer is getting “in and out” after entering ATM card
information, banking transactions will be duplicating and causing bank to remove funds each time.
Williams-Sonoma, Inc. only charged the credit card one time.
 
Please have another conversation with the bank. Perhaps a manager will be able to answer the reason(s) the funds were removed five times?
 
Thank you!

Initial Business Response /* (1000, 10, 2015/10/22) */
This item is currently on back order as we have not received the merchandise from the vendor. This [redacted] is second on the list. When the item ships, she will receive a shipping confirmation. Currently, the ESTIMATED date to arrive in our...

warehouse is 12/19/15. If the item arrives on time, it will be shipped shortly thereafter.
Initial Consumer Rebuttal /* (3000, 12, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe this business should stop providing shipping dates for 2 weeks from the time of the order to then after 1 month change the delivery date to four months from the time of the order. This is not good business practices and customers are ordering their products based on false details and information. I want my rug immediately and further discounts.
Final Business Response /* (4000, 14, 2015/10/28) */
As stated, this rug cannot be shipped immediately as we have not received it from the vendor. It will be shipped when received. Delivery dates are estimated.
Final Consumer Response /* (4200, 16, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
An estimated delivery date should not be a span of 4-5 months. There are so many people having the same issue, I'm sure many of them are not filing complaints, but West Elm's business practices should be reviewed and altered immediately.

Initial Business Response /* (1000, 5, 2016/01/04) */
Good afternoon,
The customer received the chairs late (after the holiday). The customer has been credited in full for this inconvenience. This matter is considered resolved.
Sincerely,
[redacted]
Williams Sonoma Inc.
Initial...

Consumer Rebuttal /* (3000, 7, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received the chairs. I cancelled the order and that is why I received a full credit.
And to add insult to injury, after I posted this, while I cancelled my order I was told I would receive at $25 credit for my inconvenience. I stated that want necessary as I don't plan to shop with the company again, however, the representative send it anyway. When it arrived, it was only $20, so they couldn't even get that right. Such a disgrace.
Now this as their response, who really knows what is going on in this business?

Complaint: [redacted]I am rejecting this response because: I'm not disputing about the air fryer that has been refunded by my credit card; I'm disputing about the other one, the one that was NOT refunded by my credit card. I purchased two, returned both, but was only refunded for one of them after disputing with my Visa card. Please read my complaint carefully.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/01/09) */
We apologize for the delay in this matter. A credit of $334.56 was issued today to the [redacted]'s credit card. We consider this matter closed with no further action to be taken.

Initial Business Response /* (1000, 5, 2016/02/03) */
Full credit issued to credit card on file 2/3/16. Please allow 3-5 business days to see reflected on credit card. We apologize for the issues and consider this matter resolved with no further action to be taken.

Revdex.com:Thank you for the quick follow up. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

A credit of $162.23 was issued to the customer's VISA card on 2/28/17.  Please allow 3-5 business days for your VISA company to reflect the credit.  We consider this matter to be resolved and will take no further action on this.

Initial Business Response /* (1000, 5, 2015/12/30) */
Corporate customer relations is in receipt of customers complaint.
We apologize in the mix up in sending the wrong rocker out to the customer. Our records do indicate that a replacement was shipped and arrived in time for Christmas. No further...

action is needed at this time.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was not a Christmas Gift, it was a birthday gift. Even you send be on Christmas Eve 7pm, but still not made it. Cause my daughter's birthday on Dec. 15. Anyway, I did receive the replacement which the business made me have to. Very bad customer experience. Never purchases from them again.
Final Business Response /* (4000, 9, 2016/01/21) */
Corporate [redacted] relation is in receipt of customer's complaint. We apologize that the gift was not received on time and it took several attempts for us to make it right. We are sending the customer a $50.00 gift card as apology. We consider this issue resolved.

Initial Business Response /* (1000, 15, 2015/08/18) */
Williams-Sonoma, Inc.
Delivery accepted by [redacted] on 07/09/15 and 08/08/15.
This matter has been closed.

The complaint has been resolved. They finally handed it over to a supervisor and it was delivered. The manager, [redacted], has decided to refund the shipping and handling amount back onto my card. Thank you for your help!

Tell us why here...
The Corporate Customer Relations Department for Williams-Sonoma Incorporated and Pottery Barn Teen are in receipt of this customer's complaint.  We have taken actions to request to schedule delivery of the replacement Chelsea Dresser. On April 22nd and 23rd, I have reached...

out to the customer, to advise we are working towards resolution.

Williams-Sonoma, Inc.
I have been working with customer to resolve this matter.
The furniture was shipped; we are currently waiting arrival at hub in order to deliver to the customer's home.
I will also compensate the customer fairly upon successful delivery.
 
Thank you!

(The consumer indicated he/she DID NOT accept the response from the business.)I called and left a message for [redacted] at corporate headquarters. I left my name [redacted] and the reason I was calling. I ordered a champagne gold Luxembourg diaper bag, item # [redacted]. The order was proceed on Feb 28th in the amount of 83.73. Order # [redacted]

Tell us why here...
 
The Corporate Customer Relations Department for Williams-Sonoma Inc. and Pottery Barn Kids are in receipt of this customer's complaint.  I have reached out to the customer to address her concerns.  I have confirmed that the customer has received her credit in...

full and I will be sending the customer a $25.00 merchandise credit, as compensation. I will issue a UPS pick up of the stocking at the customer’s convenience.  I consider this issue to be resolved.

Initial Business Response /* (1000, 7, 2015/09/01) */
Hamstead Dining Table was delivered to Ms. [redacted] on 8/19/15. Order is complete.