Williams Sonoma, Inc.

Final Consumer Response /* (2000, 11, 2015/12/08) */
EMAIL FROM CONSUMER:
From: [redacted]@gmail.com (mailto:[redacted]@gmail.com)
Sent: Tuesday, December 08, XXXX X:XX AM
To: [redacted] >
Subject: Fwd: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
Hello-
I...

replied awhile ago saying that this was addressed by the company and to please close the complaint. Thank you for your assistance.
Sent from my iPhone

Williams-Sonoma, Inc. responded to Mr. Berkovitz complaint on 1/17/17 and stated our company’s position. We again apologize for any confusion or disappointment this may have caused you, and want to thank you for your understanding. We consider this issue closed.Sincerely,[redacted]
Williams-Sonoma Inc.Corporate Customer Relations

Initial Business Response /* (1000, 5, 2015/11/05) */
Item already delivered. Credit already issued for shipping costs. We consider this matter resolved with no further action.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)

[redacted] refund was released to her credit card company on 12/2/17 in the amount of[redacted]  Williams-Sonoma, Inc. has no control over how long it takes her credit card company to show the credit reflected to her credit card account.  Review of the notes on her order indicate that...

attempts were made to rectify her issues. [redacted] opted to return the item.  This matter is resolved.  No other compensation will be provided on this order.  [redacted]

Initial Business Response /* (1000, 5, 2015/10/26) */
The Corporate [redacted] Relations Department for Williams-Sonoma Inc. and West Elm are in receipt of this [redacted]'s complaint. The [redacted] has been contacted and a replacement order has been placed for the new slipcover. A temporary credit...

has been issued to the [redacted]'s credit card and compensation will be discussed after the delivery is completed.
We will update you once this case is closed.
Sincerely,
[redacted]
Corporate [redacted] Relations
Williams-Sonoma Inc.

Complaint: [redacted]I am rejecting this response because UPS already picked up this item from my front door step.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/13) */
The information regarding redemption of Rewards Certificates is included in the package of information a [redacted] receives along with their credit card. On the back of the actual reward certificate, the fourth sentence states:
If the...

purchase total is less than the value of the Certificate, the difference cannot be credited to any account, redeemed for cash/merchandise credit.
We consider this matter to be closed.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I consider it false advertising and a scam to say that by using their credit card you get 10% back and today in fine print on back of certificate, I do not consider that an answer but an escape through hidden language, it should be very clear when they get you to sign up for the card, they should be made to explain this when they get you for the card, that is why it is false advertising, no body explained I would not g euthanasia my 10% WHEN I SIGNED UP AND I GUARANTEE they collect money and interest on their card and rob people of their rewards on the other side, companies should not be able to gain based on hidden language and should be made to review that with people signing up for a reward
Final Business Response /* (4000, 15, 2015/09/04) */
We have responded to this question previously. This matter is closed. We will take no further action.
Final Consumer Response /* (4200, 17, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have never responded to the illegal practice of duping someone into signing up for the card. Until they answer that question, I do not view as closed. This is an open issue that has not been addressed. They addressed the fact that they hide things in small print, they didn't address the fact that this is not explained at the time of signing up for the card. Show me where they explain the rewards program with the store clerk pushing the card and explain to me how this is not false advertising. This is my complaint and until addressed is still open. They have not addressed that fact.

Initial Business Response /* (1000, 5, 2015/12/30) */
The Corporate [redacted] Relations Department for Williams-Sonoma Inc. and West Elm are in receipt of this [redacted]'s complaint. I am very sorry for the inconvenience this [redacted] has experienced. I have confirmed that the [redacted] has received...

credit in the amount of $473.57, which is the full amount of her purchase on 11-16-2015. I consider this issue to be resolved.
Sincerely,
[redacted]
Corporate [redacted] Relations
Williams-Sonoma Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
The shipping information is not disclosed when the purchaser is selection the shipping method. It is hidden in fine print in a remote area of the website. Under applicable standards, this practice could easily be labeled as deceptive practices. The address in the original shipment was incorrect because Pottery Barn Kids printed the label incorrectly. I made the input in the purchase process correctly. How can I be responsible for mistakes or errors on the side of the business, which I do not control? Furthermore, how can the issue be resolved if I have neither my package nor my money returned? Again, they are responding rudely and dismissing the issues without them being resolved. The issue will be resolved when I have either the package for which I PAID on hand or the money in my account. I HAVE NEITHER. MATTER NOT RESOLVED. 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/05) */
The Corporate [redacted] Relations Department for Williams-Sonoma Inc. and Pottery Barn Teen are in receipt of this [redacted]'s complaint. Unfortunately the [redacted] did not receive 2 of the items she ordered before Christmas. She has received a...

refund of $207.55. I consider this issue to be resolved.
Sincerely,
[redacted]
Corporate [redacted] Relations
Williams-Sonoma Inc.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My original complaint included a request for reimbursement for the sheets since I bought them with the comforter as a set.
Final Business Response /* (4000, 9, 2016/01/14) */
The Corporate [redacted] Relations Department for Williams-Sonoma Inc. and Pottery Barn are in receipt of this [redacted]'s rebuttal. WE have issued a credit in the amount of $62.70 to the [redacted]'s Master Card for the sheet set. I consider this issue to be resolved.
Sincerely,
[redacted]
Corporate [redacted] Relations
Williams-Sonoma Inc.

The Corporate Customer Relations Department for Williams-Sonoma Inc. and West Elm are in receipt of this customer's complaint.  I have reached out to the customer to address her concerns.  I have confirmed that the customer has received her credit in full.  I will be sending...

the customer a refund check as compensation.  I consider this issue to be resolved.

Initial Business Response /* (1000, 7, 2016/01/14) */
We apologize for the [redacted] delays this [redacted] encountered. A credit of $1,771.25 was issued to the [redacted]'s credit card on 1/8/16. This is, however, $50.00 less than it should have been. An additional credit of $50.00 was issued to the...

[redacted]'s credit card today. We consider this matter resolved with no further action to be taken.

Complaint: [redacted]I am rejecting this response because:
I have not received the bed frame in which I contacted PB Teen and they were supposed to get in touch with UPS and or FedEx to find out what happened, and I never heard back from PB Teen.  Also, when I spoke with PB Teen customer service I canceled the entire order.  I just came home to see a mattress frame that I have canceled   I do not want this bed frame that was delivered today, I already canceled this order!  I want my credit card refunded immediately! 
I will leave the mattress frame where I found it to be picked up, I do not want it, and I would like my card refunded immediately!  This order was supposed to reach me no later than Dec 23rd.  I do not want this and this charge is unauthorized.  
Also, this mattress frame that was left at my door today had a box that was opened and damaged.  Please pick this up immediately, I canceled this order, and you charged my credit card against my authorization. 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/03) */
Please provide an order number so that we may review and assist.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
not very helpful, but my time is more...

important than dealing with these people.
Final Business Response /* (4000, 9, 2015/09/22) */
In absence of [redacted] providing information allowing us to locate her order, we consider this matter to be closed with no further action to be taken.

Initial Business Response /* (1000, 5, 2015/12/03) */
The District Manager spoke with the [redacted] and resolved this issue.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company's response dated...

12/3/2015 was "The District Manager spoke with the [redacted] and resolved the issue"
That is not true because I did not speak with the District Manager.
Final Business Response /* (4000, 9, 2015/12/15) */
We consider this matter resolved and no further action is necessary.

Williams-Sonoma and Pottery Barn are very sorry for any inconvenience this incident may have caused you.  I have copied a paragraph from our web site below.
Reward Certificates are issued monthly depending on your balance at the close of business every billing cycle and will be sent to you...

within 4-6 weeks. Your account must be open, in good standing and/or not more than two payments past due at the time the Reward Certificates are issued. Reward Certificates must be used within 180 days of the date of issuance.

Will reach out to Mr. [redacted] to explain and resolve his concerns.
 
An update will be sent after successful delivery.
 
Thank you!

We have fully reviewed the customer's rejection.  We will follow our company policy regarding such questions/requests for returns.  As previously noted, the items were purchased on 5/7/17.  Our return policy is 30 days regardless of when the customer actually uses the product.  She was advised on 2/24/18 that she could return the two panels for a merchandise card.  We will allow the return of the 4 panels if she so chooses; however, following company policy only a merchandise card will be issued for these items upon receipt of same confirmed.  The items are now over a year old, and such a return would need to be handled within the next 30 days.  We consider this matter to be resolved and will take no additional action.  [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]