Williams Sonoma, Inc.

Left voice message for customer requesting a return call.  Provided my contact information including work days/hours.  Awaiting response from customer.

Initial Business Response /* (1000, 5, 2015/11/23) */
[redacted] has received credits totalling $48.15 on this order. We consider this matter resolved with no further action to be taken.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response...

from the business.)
Their December 2015 catalog has many sale and free shipped items. ONLY in the fine print on the paper order form does it say that the offers shown in this December 2015 catalog expired on November 3. LOOK at this catalog - I'd attach pictures if I could. It is misleading and deceitful. In correspondence with their [redacted], they feel this catalog is accurate. I do not. While they have granted my requested price adjustments, their business practice is shady. They should be required to honor ALL orders placed from that catalog to ALL customers. Thank you for your help.

We made contact with the customer.
The issue was resolved to her satisfaction.
 
Thank you!

Williams-Sonoma, Inc.
 
Have contacted customer and we are currently working toward resolving this matter.
Will send an update upon successful delivery and customer satisfaction.
 
Thank you!

A merchandise card in the amount of $26.66 was requested for the customer on 3/16/18.  Please allow 10-14 business days to receive.  This will be sent via the U.S. Postal Service in a regular business envelope coming from Williams-Sonoma.  We apologize for the inconvenience. ...

[redacted]

The Corporate Customer Relations Department for Williams-Sonoma Inc. and Pottery Barn are in receipt of this customer's complaint.  I have reached out to the customer to address his concerns.  I have confirmed that the customer has a delivery appointment for a new table on March 14, 2018....

 We will consider this issue to be resolved upon successful delivery of this table and the customer's satisfaction of the product.
 
Sincerely,
 
Terri Birsen

Initial Business Response /* (1000, 5, 2015/09/11) */
Corporate [redacted] relations is in response to the customers complaint. Full credit has been issued to customers credit card. Customers issue has been resolved.

Williams-Sonoma, Inc.
 
As previously noted on 07/07/17 and 07/10/17, please advise the customer to call the Credit Card department at ###-###-####.
Please note, we will no longer respond to this complaint inquiry.
 
Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Unfortunately, this company never called me to schedule a delivery date, I decided to give it one more try and called them. I did receive the chair, it was what I ordered and I have no other need of your services. I do not need any kind of compensation from Williams & Sonoma. I thank you for your help. I will never do business with W&S again.Sincerely, [redacted]

We apologize for the inconvenience this customer has experienced.  She has already been sent a $20 merchandise card as an apology.  The USPS tracking number for her
replacement order is [redacted].  We consider this matter resolved and will take no further action.

Complaint: [redacted]I am rejecting this response because:
Today is April 26. I was informed on April 16th that a replacement dresser was ordered. It is now 10 days later and I am still waiting on confirmation of shipment. This item is in stock and "ready to ship." I am not satisfied that an additional 10 days have passed without any movement on this. I did receive correspondence from a corporate representative on April 22 seeking to "discuss" this mater further.  I replied to this message and left a contact number only to get an automated out of office reply with a return date on May 3. From my standpoint, this issue has not yet been resolved. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/17) */
[redacted] received a credit of $1,498.72 on 10/29/15. She returned the item stating it was "too red" which means she was not satisifed with the product. She does not receive a credit back for the shipping and surcharges because she didn't like...

the item. We consider this matter resolved with no further action to be taken.

Initial Business Response /* (1000, 10, 2015/07/15) */
The Corporate [redacted] Relations Department for Williams-Sonoma Inc. and West Elm are in receipt of this [redacted]'s complaint. I have researched their concerns and have confirmed that the [redacted] has received the delivery and has been...

compensated. I consider this issue to be resolved.
Sincerely,
[redacted]
Corporate [redacted] Relations
Williams-Sonoma Inc.

Initial Business Response /* (1000, 6, 2015/07/23) */
Item is currently with UPS. Tracking number 1Z2WXXXXXXXXXXXXXX. Scheduled for delivery 7/24/15.

Complaint: [redacted]I am rejecting this response because: have to wait until receive the check.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/09) */
[redacted] has already received her refund. We apologize for the inconvenience. We consider this matter resolved.

Tell us why here...
The Corporate Customer Relations Department for Williams-Sonoma Inc. and West Elm are in receipt of this customer's complaint.  I have confirmed that the customer has filed a claim with our insurance company.  I see this issue is still in...

process.

Revdex.com:I am working with Williams-Sonoma to resolve this.  Their corporate customer service dept stated they are issuing a refund to my account.  Therefore, I consider this resolved pending the refund.  Sincerely, [redacted]

Initial Business Response /* (1000, 10, 2015/10/12) */
All items were delivered on 10/7/15. [redacted] has already been sent a $15.00 merchandise card. Please allow 12 business days for receipt of same. We consider this matter resolve with no further action to be taken.

The Corporate Customer Relations Department for Williams-Sonoma Inc. and West Elm are in receipt of this customer's complaint.  The customer has been sent a $50 merchandise card, as compensation.  I consider this issue to be resolved.
 
Sincerely,
 
[redacted]...

[redacted]
Corporate Customer Relations
Williams-Sonoma Inc.