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Williams Sonoma, Inc.

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Reviews Williams Sonoma, Inc.

Williams Sonoma, Inc. Reviews (616)

Initial Business Response /* (1000, 5, 2015/09/15) */
The Corporate [redacted] Relations Department for Williams-Sonoma Inc. and Pottery Barn Teen are in receipt of this [redacted]'s complaint. I would like to apologize to Ms. [redacted] for all the problems and inconvenience she experienced. I have...

confirmed that the credit has been issued on the new order for the shipping fees in the amount of $17.50. The credit was processed on 9/01/15 to the [redacted]'s Master Charge. Please consider this issue to be resolved.
Sincerely,
[redacted]
Corporate [redacted] Relations
Williams-Sonoma Inc.

Initial Business Response /* (1000, 5, 2016/01/22) */
Please provie an order number so we can research this issue.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Order Number: XXXXXXXXXXXX
Final Business...

Response /* (4000, 9, 2016/02/01) */
Replacement order XXXXXXXXXXXX issued for a new chair frame for [redacted].

Our policy is to return money to customers as tender-for-tender (i.e., how you paid is how you get the credit back).  The customer maintains that the merchandise cards received are not Activated or are Canadian cards.  The most recent merchandise card sent ends in [redacted].  We have...

verified this card as Activated.  If the customer is attempting to use the card, it is also necessary to uncover the PIN in order to use the card.  We will not be issuing another card as the card ending in [redacted] is Active.  We consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/14) */
Please provide an order number so this issue can be researched.

Williams-Sonona, Inc.
Left voice messages on 05/02/18 and 05/03/18 on the same telephone number called and spoke with customer on 05/07/18 at 1:19 PM PST.
Confirmed the credit and a 15% discount applied. Customer had no objections.
This matter is considered closed.
 
Thank you!

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because who reads the fine print on anything other than a contract or any other important document. This gives this company a way to cover their rear end when they make an error and screw the consumer over. They should not be allowed to use this tactic. This leaves the door open to do business in unethically and not be held accountable for it. This company magazines and brick and mortar business should come with a warning. Buyer beware! The item you are purchasing could be snatched out of your hand at anytime and have the price changed at the register and we don't give a crap about you or your business. To bad for you. Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2015/07/23) */
The [redacted] received 2 of her items on 7/10/15. The other three show vendor delays because of an undefined production delay. Once all items have been delivered, I will discuss compensation with the [redacted].

Voide message left for[redacted] on 9/20/17 requesting a return call t verify email address.  Need her to forward one of them to us.  Provided my contact information for a return call.  [redacted]

Complaint: [redacted]I am rejecting this response because:
they clearly can’t read or understand the timeline. I tried to purchase pillow...

inserts online after I returned some other stuff. If you have my purchase history, I am allowed to change my mind. Last time I checked this was still a free country. You’re a bunch of [redacted]Sincerely,[redacted]

Revdex.com:Thank you so much! They finally stopped emailing me. You guys are the best.Sincerely, [redacted]

[redacted]
I spoke with [redacted] at the Corporate office today. She is investigating it further. Please keep the complaint open until the business has resolved my claim. 
Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/07/10) */
The Corporate [redacted] Relations Department for Williams-Sonoma, Inc. and Pottery Barn are in receipt of this [redacted]'s complaint. I would like to apologize for the inconvenience and all problems Ms. [redacted] experienced while shopping at the...

[redacted], ** Store. I have made the corporate district manager's office aware of these concerns and they have reached out to the [redacted] to address these issues. The district manager's office reached out to the [redacted] and advised of the following:
"[redacted] received an apology for her recent experience and was happy I reached out to her. I welcomed her back into our store and told her I would be available to assist her anytime in the future. That we stay open until the last [redacted] leaves. I also offered our best designer to come out and help her with any future needs since she is renovating a home. She was pleased and said she would ask for me the next time she came in and appreciated my care and concern."
Please consider this issue to be resolved.
Sincerely,
[redacted]
Corporate [redacted] Relations
Williams-Sonoma Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The statement made by the District Manager is true. She did reach out to me and she was very kind and she seemed ashamed at the conduct of the employee who told my husband and I we had to leave.
She did ask that we come in and ask for her next time and did offer the design services to us. She did apologize numerous times and I have no reason to believe it was not sincere.
Thank you

Voice messages have been left for customer on 3/21/15, 3/25/16 and 3/29/16. She returned one call from the 21st and left a voice message as I was unavailable. I called twice later on 3/21/16 and did not reach the customer. If she wishes to pursue this, she needs to contact us back.

Initial Business Response /* (1000, 10, 2015/06/20) */
The Corporate [redacted] Relations Department for Williams-Sonoma Inc. and West Elm are in receipt of this [redacted]'s complaint. I have reached out to the [redacted] via voice message and email, to address her concerns on June 11th and June 16th...

but have not received a response from the [redacted]. This issue is pending for the [redacted]'s response.

The Corporate Customer Relations Department for Williams-Sonoma Inc. and Pottery Barn Kids are in receipt of this customer's complaint.  I would like to apologize to Ms. [redacted] for the inconvenience, delays and problems she experienced.  According to our records the hamper was...

delivered to the customer on 1/19/17.  I have processed a gift card in the amount of $70.00 as compensation and the customer can expect it to arrive in the mail within 7-10 business days.  Please consider this issue to be resolved.
 
Sincerely,
 
[redacted]
Corporate Customer Relations
Williams-Sonoma, Inc.

Initial Business Response /* (1000, 5, 2016/01/09) */
We apologize for the inconvenience and overall miscommunication. This item is now permanently out of stock and will not be shipped. Thus, the order is canceled. This [redacted] has been overcredited $35.02 to her Discover card. We consider...

this matter to be resolved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Williams-Sonoma, Inc.
Our apologies with issue about the Mobile App.
Labels were sent, to the email address on the order, twice. The most recent label is dated 03/11/18 indicates that the item was returned. The credit for merchandise plus tax was processed to the credit card on the order. Please...

allow 72 business hours for the funds to appear on the bank records.
 
Thank you!

Initial Business Response /* (1000, 5, 2016/01/11) */
Order delivered 1/8/16. Issued $20 credit to credit card on file for delay. We apologize for this [redacted] failure. We consider this matter resolved with no further action to be taken.
Initial Consumer Rebuttal /* (2000, 10, 2016/01/13)...

*/
EMAIL FROM CONSUMER:
That's fine you can close it out but I would still like it noted/recorded that this business took 2 weeks to process an order when their website states it takes 1 business day to process. I also was not provided timely updates on my order nor were estimated delivery dates updated appropriately so I was misinformed and led to believe that my order was processed.
Sent from my iPhone

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Address: 6300 Fallwater Trail Suite #100, The Colony, Texas, United States, 75056

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