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Williams Sonoma, Inc.

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Williams Sonoma, Inc. Reviews (616)

Initial Business Response /* (1000, 5, 2016/01/04) */
Good afternoon,
I have reviewed the order and the table has been delivered. The shipping fees were waived for the [redacted]'s inconvenience. There was also a credit issued for damage on the corner of the table. The [redacted] agreed to keep...

the table with the discount. This matter is considered resolved.
Sincerely,
[redacted]
Williams Sonoma Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

This is yet another follow up on Complaint # [redacted] for Pottery Barn's order 
#[redacted]
 
Given the myriad of screw-[redacted] and lack of cooperation from Pottery Barn in rectifying their mistakes, I have requested that PB just send me the return labels so that I may take the very heavy items to a [redacted] store myself, no easy task for someone who suffers from MS. Obviously, this is yet another hardship that could have easily been avoided if not for Pottery Barn's inefficiency in simply canceling an order a full day before it was even shipped. Still, several days after making the request I have not heard back from Pottery Barn AT ALL, much less received any labels for the return.  
 
I am getting ready to go on vacation next Monday and, as such, was hoping that after almost 3 weeks of dealing with Pottery Barn, my refund would have already been issued. Pottery Barn's incompetency has been simply astounding.  I really would hate to be forced to explore legal action in a Small Claims Court, yet it appears that that is where we are headed. 
Thanks,
 
[redacted]

Initial Business Response /* (1000, 7, 2016/01/14) */
The Corporate [redacted] Relations Department for Williams-Sonoma Inc. and Pottery Barn Kids are in receipt of this [redacted]'s complaint. WE have issued a merchandise card in the amount of $120.48, full refund, on 1-08-16. It was mailed to the...

[redacted] on 1-11-16. I am very sorry for any inconvenience the [redacted] has experienced. I consider this issue to be resolved.
Sincerely,
[redacted]
Corporate [redacted] Relations
Williams-Sonoma Inc.
Initial Consumer Rebuttal /* (2000, 9, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

On behalf of Williams-Sonoma Inc. Corporate Office, I have issued 20% sale price adjustment against the Technivorm items as a one-time courtesy.  Please expect $108.34 back to [redacted] within 2-5 business days.  Williams-Sonoma Inc. considers this issue resolved.

Tell us why here...
The Corporate Customer Relations Department for Williams-Sonoma Inc. and Pottery Barn are in receipt of this customer's complaint.  We have confirmed that the customer has received her credit in full for $81.09.   We sincerely apologize for any...

disappointment or inconvenience this may have caused, and we appreciate your understanding in this matter.  We consider this issue to be resolved.
 
Sincerely,
 
[redacted]
Corporate Customer Relations
Williams-Sonoma Inc.

Initial Business Response /* (1000, 10, 2015/10/26) */
The Corporate [redacted] Relations Department for Williams-Sonoma Inc. and West Elm are in receipt of this [redacted]'s complaint. The [redacted] has received the delivery of her bedroom suite on 10-05-2015. As compensation, a merchandise credit of...

$1325 was issued on 10-17. We are very sorry for the issues with this delivery. I consider this issue to be resolved.
Sincerely,
[redacted]
Corporate [redacted] Relations
Williams-Sonoma Inc.
Initial Consumer Rebuttal /* (2000, 12, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

On behalf of Williams-Sonoma Inc. Corporate Office and West Elm, the following actions have been taken to resolve the customers concerns.
Order [redacted] - in order to provide the customer with $0 balance against Visa [redacted] - I have issued remaining credit due in the amount of...

$371.16.  Please allow 3-5 days for the credit to post to the method of payment.  Understanding that the customer no longer wishes to shop with WSI brands, I have also issued $199.05 Refund Check for the credit card issued on 5/17/16 honoring 15% discount.  Please expect to receive the Refund Check to the [redacted] billing address location within ten business days via US Post.
Regarding WE Retail #[redacted] purchase - General Manager [redacted] has advised she has reached out to the customer directly. Resolution will be reported back to the Corporate Office.

As previously stated:  In the center of our catalog is a statement: "All purchases are subject to our Terms and Conditions, available at potterybarnkids.com."The following inaccuracy disclaimer is a part of the Terms and Conditions:Inaccuracy DisclaimerFrom time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Williams-Sonoma, Inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you do not wish to continue your purchase after pricing or other information has been corrected, please contact us right away and we will work with you to cancel or return your order.The item in question falls under this disclaimer. The item will not be made available to the customer except at the correct retail price. This information is provided by our Legal Department and is within the law.  We consider this matter resolved and will take no further action.

We contacted the customer again and he considers this to be resolved a while ago. We processed the full return for him at the store level when his original complaint came through.
This is resolved.

We have contacted the proper channel at the bank to resolve the customer’s concern.
I have sent the customer an email and awaiting her response for complete resolution.
Thank you!

Initial Business Response /* (1000, 5, 2015/11/05) */
$100 credit issued today. Please allow 3-5 business days for your credit card company to post to your account. We apologize for the inadvertent delay in issuing this. This matter is resolved with no further action to be taken.

Revdex.com:I have been contacted by the representative of the store in Montreal, Québec and they have confirmed that they will be receiving a new lamp for me from the US warehouse within a few days and will check to make sure it is not defective before having me go down there to pick it up.  They have apologized and also offered a 50$ gift certificate for the inconvenience.   I am really happy that I received a response so quickly..many thanks to you.   FYI...the Revdex.com in Canada is not at as helpful..they only gather information as opposed to Revdex.com USA who are actually instrumental in helping consumers and vendors in resolving issues.  I guess this is why Canadians prefer spending their $ shopping in the USA.  I reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as long as I receive both of my refunds by the time they are picking up the dresser. The response was that one was sent already which I haven't received it yet and that the other one will be sent to me on August 30th.Sincerely, [redacted]

Yes we have received our item.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/11/03) */
[redacted] issued a credit of $2,218.78 on 10/28/15. This was an incorrect amount. Balance of $385.18 issued as credit to [redacted]'s credit card on 11/3/15. We apologize for the inconvenience. We consider this matter resolved with no further...

action to be taken.

Initial Business Response /* (1000, 7, 2015/10/08) */
The Corporate [redacted] Relations Department for Williams-Sonoma Inc. and West Elm are in receipt of this [redacted]'s complaint. We have reviewed the events that have transpired in this complaint. We have issued a temporary credit to the...

[redacted]'s credit card but cannot delivery the merchandise at this time, as it is on back order until 11-17-15. I will follow this order until completion and send an update once the merchandise has been delivered.
Sincerely,
[redacted]
Williams-Sonoma, Inc
Corporate [redacted] Relations

I called the customer on 4/26/2106 and left a voice mail with my contact phone number.  I called again on 4/29/2016 and left a voice mail with my contact phone number and I have emailed the customer my contact information.  I am waiting for a reply from the customer.
[redacted] ([redacted])...

[redacted]
Williams-Sonoma Inc.
Corporate Customer Relations

Initial Business Response /* (1000, 5, 2015/07/01) */
The Corporate [redacted] Relations Department for Williams-Sonoma Inc. and Pottery Barn are in receipt of this [redacted]'s complaint. I would like to apologize for the problems and inconvenience Ms. [redacted] experienced. I have confirmed that the...

Merchandise Credit for $537.84 was voided. A credit has now been issued for $400.14 and Merchandise Credit issued for $137.70. Both of these were issued on 6/22/15 to the [redacted]. Please consider this issue to be resolved.
Sincerely,
[redacted]
Corporate [redacted] Relations
Williams-Sonoma Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

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Address: 6300 Fallwater Trail Suite #100, The Colony, Texas, United States, 75056

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