Williams Sonoma, Inc.

Complaint: [redacted]I am rejecting this response because:  Purchased at the [redacted]Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/09) */
Please provide an order number so this matter can be researched.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
EMAIL FROM CONSUMER:
Please close case. Refund has been received. Thank you

The Corporate Customer Relations Department for Williams-Sonoma Inc. and Pottery Barn are in receipt of this customer's complaint.  I have reached out to the customer to address her concerns.  I have made arrangements to return the merchandise.  Upon return the customer...

will receive a full refund.   I consider this issue to be resolved.
 Tell us why here...

Initial Business Response /* (1000, 5, 2015/12/03) */
Plese provide your order number so that we may research this issue.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was finally issued after complaining...

to Revdex.com and posting dozens of comments on their facebook page..

The Corporate Customer Relations Department for Williams-Sonoma Inc. and Pottery Barn Kids are in receipt of this customer's complaint. In reviewing the customer's concerns; on March 21st and 28th the customer has placed 2 new orders, using merchandise/gift cards as tender, to order like items from...

their March 11th order. The new orders product has either been delivered or is in transit. Pottery Barn Kids considers this issue to be resolved.

The Corporate Customer Relations Department for Williams-Sonoma Inc. and West Elm are in receipt of this customer's complaint.  I am in the process of researching this complaint and will be responding within the next few days.
 
Sincerely,
 
[redacted]
Corporate Customer...

Relations
Williams-Sonoma Inc.

Tell us why here...
The Corporate Customer Relations Department for Williams-Sonoma Inc. and West Elm are in receipt of this customer's complaint.  I have reached out to the customer to address her concerns.  I have confirmed that the customer will received her credit in full via a...

refund check for $479.50.  She had already recieved a merchandise card for 100.00.  I do apologize that we were not able to deliver this mirror to her without breakage.  We will be discussing this issue with the vendor.  I consider this issue to be resolved.
 
Sincerely,
 
[redacted]
Corporate Customer Relations
Williams-Sonoma Inc.

We at Pottery Barn are very sorry for any inconvenience this may have caused.  Please advise the customer to dispose of the salt block. I have issued a merchandise Card to Mr. [redacted] in the amount of $76.74

As of 10/04/16, the customer has been working with a supervisor towrads a resolution.
Thank you!

Initial Business Response /* (1000, 5, 2015/11/24) */
Pottery Barn Kids has a 30 day return policy. If, however, an item is deemed defective within 9 months from the date of purchase, we will replace or refund at our discretion. This item has been in the home over that period. Working within our...

policy guidelines, we will not replace this item. We consider this matter resolved with no further action to be taken.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its terrible [redacted]. They know the blanket hasnt been used, she is an infant. Its become a choking hazzard and they dont care. Unbelievable. I will never order from Pottery Barn again. I will leave bad remarks about them to anyone I come in contact with. Its just real poor [redacted]. I could understand if they were a set of sheets or duvet where its actually being used. But this has sat inside the package until now with no use for it until now, she was an infant, you can give an infant a blanket inside the crib. Its not safe. But I was afraid this item wouldnt be around when I could actually use it, so I ordered the set at the same time. Just shameful. Its a bsby quilt. Very expensive one for that matter, shouldn't have come apart like that in 1 washing. Just disappointing, but they obviously dont care. They could make an exception, but they chose to have a disappointed [redacted].

The Corporate Customer Relations Department for Williams-Sonoma Inc. and West Elm are in receipt of this customer's complaint.    There was a pricing error made on our website.  I am including a segment from our term and conditions as stated on our website. I consider this...

issue to be resolved.
 
Inaccuracy Disclaimer
From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Williams-Sonoma, Inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you do not wish to continue your purchase after pricing or other information has been corrected, please contact us right away and we will work with you to cancel or return your order.

Complaint: [redacted]I am rejecting this response because:
I have also been charged on my credit card.
I have not received delivery of items in full at this time.
Please just proceed with return of bed and full refund.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please review the attachment as I have changed the resolution requesting a total cancellation in lieu of chairs as the time frame to receive the first response was 10 days in length. I am requesting that there will be no no charge to my credit card. I hope to hear a response in a few days.
Thank You Revdex.com and Thank You Williams SonomaSincerely, [redacted]

Williams-Sonoma, Inc. Credit of $302.62, shipping charges were processed on 09/25/17.We apologize for the delay. Thank you!

Initial Business Response /* (1000, 5, 2015/06/30) */
Williams-Sonoma reached out to Ms. [redacted] on 6/29 to obtain more information regarding her case. She responded to advise that this situation had been resolved and has been addressed. Please resolve this situation via Revdex.com.
Thank...

you,
[redacted]
WSI Inc.

Initial Business Response /* (1000, 5, 2016/01/09) */
We sincerely apologize for the inconvenience and disappointment which the [redacted] experienced with this order. The [redacted] has received a full refund, as well as a merchandise card. We consider this matter resolved with no further action to...

be taken.

The Corporate Customer Relations Department for Williams-Sonoma Inc. and West Elm are in receipt of this customer's complaint.  I have reached out to the customer to address his concerns.  I have ordered replacements for the damaged items.  I will manage transit...

through successful delivery.  I will issue agreed upon compensation upon delivery.  I consider this issue to be resolved.

Complaint: [redacted]I am rejecting this response because:
This tracking number provided is for a shipment mailed August 2, 2017. I made the original purchase on July 19, 2017. The first replacement package was supposedly sent on July 26, 2017 but again I have yet to receive either the first or second replacement package. I have called every day asking for a tracking number for the second replacement and as of yesterday, I was told the company had no way of providing this tracking number for the replacement order. The response does not specify but since it was mailed YESTERDAY, I assume this is a third replacement package for which they have immediately obtained a tracking number. Although I am grateful for the $20 gift card, the reason I filed this complaint was because: (1) they have false information on the website stating that deliveries to US territories such as ** would take between 4-5 days and when you call to inquire the status they claim a delivery to ** can take up to 10 days, (2) they have poor customer service and lack of response to electronic communications and when you call to the customer service center they don't have all of the information complete and/or accurate thereby giving you misinformation or false information, (3) it has now been 16 days since I made a purchase and I have yet to receive the package or the refund for said purchase. They keep telling me the package was shipped and/or refund issued, but to this date I have access to neither of them. So the matter is far from resolved. It is quite sad that you  have to file a complaint in order to be heard as a customer and receive responses. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/10/09) */
Matter already resolved with [redacted]. Order canceled.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]