Window World of Connecticut

I have communicated directly with *** *** and I believe that we had a few miscommunications through this process. I believe that we are all back on the same page and that ***
*** has agreed to respond appropriately, once he has had a chance to evaluate the final results of what we needed to do to meet his expectations

Window World did an amazing job throughout our projectEveryone from the ladies who answered the phone down to the installers who came out to the house, where polite, professional, and easy to work withThey helped me to pick out the best window options for my house, listened to my needs, and delivered a excellent product! We are extremely happy with our new windows and would recommend Window World to everyone we know! After the job was complete they reviewed everything about the windows, went over the warranty, and even showed me the best way to install my window A/C without ruining my new windowsOverall I can't say enough about the people that work at Window World and their Windows!!
Satisfied customer! *** **

Everything and everyone was easy to deal withNo talk of how they where the best, just all positive talk about who they are from the salesman, office ladies, to the installers, everything was smooth from the beginning to the endI own a small home with only windows and was still treated like I was buying windows, so Thank You Window World for being patient and easy to deal with from a new home owner

very positive excellent workers, very personable, efficient, and professional

Window World has replaced my exterior doors and windows Their products and service were top notch Any issues were addressed promptly and professionally I have recommended Window World to friends and family and they had similar experiences with the company

We had windows that desperately needed replacing and the process of going through what we needed, measuring, installing and purchasing was awesomeWe are so pleased with our new windows and now we can actually open them and experience real breezes! Not only that but it will be real easy for our children to clean them as I sit back and enjoy some refreshing lemonade

Recently, Window World installed several windows as part of our redesign project Not only was the work done professionally, but also the workers were friendly, knowledgeable, and efficient The quality of windows is excellent with options and features available The team was flexible when we had a change in the plan and responded courteously Well done Window World

We had our windows installed about a month ago and so far we love themNot only are they attractive, durable, functional, easy to clean, and easy to open and close, but the price was rightThe scheduling of the installation was a smooth process and the installation itself went smoothly and the installers were professional and efficientIf you are in the market for windows, I would highly recommend that you get a quote from Window WorldYou won't be disappointed!

great job cleaned up after themselves

I had a great experience on a recent purchase from Window World I purchased windows in total The sale's representative was fantastic The windows were delivered in about weeks and the installation crew was awesome They took great care around my home All windows were installed in one day The crew was super professional When they were finished they vacuumed and even used Lysol wipes to wipes down window sills, baseboard heaters, cabinets, etc I could not be more pleased and would highly recommend Window World

having to do a project this size windows total,is a little nerve raking but the customer service, her name was candi,was fantastic she always returned our calls right away! kept us informed and answered every question we had! the two installers they sent were very pro like they covered everything and cleaned up everything when they were done! they worked for over hours and didn't take a break Dave and John I would recommend to anybody! GREAT job window world on behalf of my wife and myself thank you for a great job!!

We had new windows and siding installed and couldn't be happier with the entire process The sales team was great to work with and the installers did the job on-time and were very neat and professional The quality of the products are top notch and we have received so many compliments on how nice our house looks I'd highly recommend Window World!

Mr ***,
My name is *** ** *** and I am the owner of Window
World of Connecticut, not ***.I am very sorry that you appear to be frustrated
May I make a suggestion?
Why don’t we reset the clock on this and start again? No hard feelings from either side? You have spent good money on getting windows
with a lifetime warranty, and we are the ones that you will have to deal with
for the duration of this warranty. Would
it not make sense for us to all work together here? Going back and forth pointing fingers will
not get your window fixed and we would love nothing more than to see this
resolved quickly for you
I would like to let you know where we stand at this point. We are still not 100% sure on what the issue
is. We believe that one of your windows
may have developed a crack in the glass, but as yet this remains unclear. We know that the window you are having
difficulties with is in the bathroom, but you have two different windows in the
bathroom, and they are two completely differ styles of window, so we don’t know
which piece of glass it is. This is not
a window quality issue. Glass can crack or
break, but you have the best warranty in the industry, so it is covered for as
long as you own and live in your home.
At this time we have proactively gone to the extent of ordering
replacement sashes for every window in your bathroom so that, when we hear from
you, we can simply swap out whichever sash it is that has the problem
Mr***, this is potentially a minute fix. Nobody needs to take time off work. If there is someone there during the day we
can simply swing by and swap the sash, or we could do it at another time that
would be more convenient to you.
We have left numerous messages and sent e-mails over the
past month but we have not heard back from you.
Is there a better way to reach you? Can you communicate directly with us and not via this forum so that we can work on a resolution together?
Please call us at ###-###-#### to set up a time for us
to come to your house and take care of this for you.Sincerely*** ** ***Window World of Connecticut*** *** *** ***
*** ** ***Tel: ###-###-####Fax: ###-###-####***
***

The install crew did an great jobThey worked as a teamI would highly recomend this company for windows

We had the best experience with Window World! The installation was quick and painlessThey changed the whole look of our house and look beautifulWe used a bank loan to pay and Window World was more than patient waiting on the full payment from the bankThe employees give great customer service and are very understanding and niceI recommend window world to anyone and everyone!

the whole experience with window world has been great

Good experience, on time, professional and thorough

Very helpful,

Window World was professional, courteous, and fast with their installI'm very pleased with the product and the processI highly recommend this company

Excellent experience with Window World of Manchester From the first contact making the appointment for a estimate, to the install, to the final payment, everything went flawlesslyI would definitely recommend