Good morning,We were able to find this package and we have a tracking number We have refunded the shipping and issued a $gift card We apologize for the delays in shipments at our processing center We are working to remedy this with our staff working with our vendor around the
clock to catch up on our shipping volume.Thank you!
*** ***VP of OperationsEBTHTracking Number: ***
Thank you for the opportunity to respond to these concerns. Ms*** purchased small lots for $on 8/23, invoice B-***With shipping and sales tax, her final invoice total was $113.49.In effort to continuously improve the selling and shopping experience for our global audience, some
items will no longer be available for local pickup in many of our marketsSmaller items are taken from those markets and moved to a central distribution center in *** *** **, where they are cataloged, photographed and packed for shipment before going live for sale on EBTHThe goal of this shift is to service all of our markets with our own facilitiesThe *** market was transitioned to this model earlier this year and has operated in this way for several months. When bidding on an item, the customer can view the selected fulfillment options and get quotes for each itemIn reviewing the items Ms*** bid on, we have determined that she only received a shipping quote for one of the items she purchasedThat quote was for an assortment of *** *** bags and was $No other shipping quotes were generated for items on Ms***’s invoice for her shipping zip code. On 8/25, Ms*** called EBTH and claimed that the bids were fraudulent and not placed by herThe customer service representative initiated a fraud investigation ticket and asked Ms*** to respond, but Ms*** never didUpon receipt of this Revdex.com filing, the fraud department was able to determine that all bids and activity on Ms***’s account occurred from the same devices and internet connections in *** and were not fraudulent. Additionally, Ms*** inquired as to the shipping costIt was explained to her that the shipping cost covers transit as well as packaging feesThese packing fees are the combined materials and labor costs associated with custom packing each item sold by EBTHAs is shown in the screen shot included, Ms***’s shipping charges were $70.03, with $going to transit fees and $going to custom packing$is also the combined cost of all four items’ individual shipping costs to ***, with those amounts being $21.65, $17.41, $17.21, and $If Ms*** would have gotten a shipping quote for her items, she would have had this information. Per our terms and conditions, “Your winning bid placed on the Site represents an irrevocable contract and you are responsible for paying all amounts due to EBTHIf you cannot pay for the items or agree to the shipping terms and costs, please do not bid on the items.” In placing a bid on an item, Ms*** agreed to pay the shipping costsIt is her responsibility to understand the shipping price and process fully. We cannot refund Ms***.Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have never provided merchandise nor have they resolved anything! based on what they are saying it seems like they are trying to use extortion against me...if I stop the bank issue then they will do what ever. Forget that mess. This has not gone on much longer than it should have. Due to them stealing my moneymy daughter's high school graduation was ruined....bills could not be paid....this is ridiculous. I think my best action at this time is to contact an attorney and sue them for fraud and ask for compensatory and punitive damages. They are not doing anything to resolve this issue. This is ridiculous! Some one needs to force their hand and stop their fraudulent business practices. They refuse to do what needs to be done to resolve. Calling an attorney again to have them begin the lawsuit! They laugh and lie to you. But do nothing to fix the issue
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I understand the terms are "as-is", this does not account for the spilled oil in the package and on the item when I received it. No photo of the item showed oil dripping from it. It is my opinion that it was packaged/shipped incorrectly and damaged during shipment. I would like someone at the company verify for me if it was leaking when loaded into the packaging. If it was, then it would be considered "as-is" but if it was not it was damaged during shipment. Per their terms "Should you happen to receive damaged items, make sure to contact us firstWe will handle the claim process through the carrier." Has this process been started? I was asked to provide pictures, I have not heard back from the company since then
Regards,
*** ***
Thank you for the opportunity to respond to these concerns. *** *** purchased a signed first edition of *** ***” by *** *** on 3/for $161, invoice B-With shipping and sales tax, her final total was $195.10. Per our terms and conditions, “EBTH will use
reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal and payment dateWhen you win an item, any shipping times we provide are estimates only and actual delivery dates may vary.” Typically items are shipped out within ten business days of the scheduled removal or pickup date, but sometimes those items are delayed. In this case, the item was available for pickup on 4/4, so the shipping window started on 4/*** *** reached out to our team on 4/19, the tenth business day, because her item had not shipped yetAt that point, the customer service representative with whom she spoke reached out to the logistics team for an updateOn 4/21, the twelfth business day, *** *** got in touch againWe had not gotten an update from the logistics team, so the customer service representative refunded her $9.40, half of the total shipping cost*** *** asked for her issue to be escalated to a manager or supervisor. On 4/24, the thirteenth business day, a member of our escalations team spoke with *** ***He refunded the remaining half of her shipping and told her that, since she had filed with the Revdex.com, a resolution would come through the Revdex.com. On 4/25, the fourteenth business day, *** *** invoice was shippedIt is coming to her via ***, tracking ***.We have absorbed the shipping cost and sent this item to *** *** at our expenseThis was done as a courtesy to *** *** since we were still within the shipping parameters, per the “reasonable efforts” clause. Thank you for your consideration, EBTH
The contract signed between Mr *** and EBTH dictates that EBTH’s percentage was to be 45% of the Gross Auction Revenue (GAR), and our Sales Representative walked through the contract, highlighting and circling this percentage, to ensure clear understanding of this during the consultation.
We do not estimate or guarantee the results of any sale. Rather, we are aligned in working for the client’s best interest due to our percentage of GAR. Our online marketplace has over 700,monthly viewers enabling market values. It is also stated in the contract that Mr *** would be responsible for moving his items to our warehouse facility, and this was mutually decided upon due to Mr***’s need to move prior to Oct31stMr***’s contract stated that his online estate sale would start on or before October 31, 2015, and the actual date his sale ended was on October 27th 2015. The mover was selected by Mr*** to move items from his home to the EBTH warehouse. Our Sales Representative did go to Mr ***’s on the day that the items were to be moved to the EBTH warehouse, and she said that the movers did not take great care of the items. *** *** mentioned to the movers that the way things were being packed, the items would be damaged in the move The response was, she could help if she was that concerned. When his items arrived at our facility many were in fact broken and not sellableIt was determined, following a conversation between our Project Manager and Mr***, to keep his date in October based on the client’s initial needsWe provided a space for him to store his things without a storage fee, because they could not remain at the property and he didn’t want to pay for storage. The contract also states that Mr *** wanted the option to take back any items not sold in the auction, and we will extend Mr *** use of our facility until he finds a solution for removal of the items.All employees, including the photographers, that worked on his sale are EBTH employees and always have been. After an in-depth internal review of the sale, it appears the photography is nice and accurately represents the itemsWe encourage Mr*** to provide specifics examples to our Project Manager in Chicago on any items that we innacurately described, and we will happily look into these and provide any credits as warrantedUpon our internal research, it appears the items were accurately described and represented, and in fact did sell for the overall market trend for the subject matter and medium used.We will also happy to look at any other items that he feels went against his contract and work towards resolving them for him.Sincerely,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Is anyone at Ebth reading what I write to them?Its as if they choose to ingnore the points I addressed which clearly puts them at fault.If you are going to title every other synthetic piece of jewelry as synthetic in the title of an Auction, be consistent It's like saying, for sale "Antique Serapi Heriz Rug" and in the description it says "Not really, manmade from Costco."Again, Ebth does not want to take responsibility for their mistake because they have the same interest as the seller They create the sale, write the descriptions for the seller, and share the profits with the seller *** does a great job as being a third party This would never happen on *** *** would have suspended the sellers account for misrepresentation and fraud.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you for the opportunity to respond to these concerns. Ms** *** emailed our customer service team regarding her damaged item on 12/at 8:pmOur customer service department was out of the office until 1/for the New Years Day holidayWe replied to her email early in the morning
on 1/4. We apologize for the delay in responseWe look forward to working with Ms** *** to rectify this experience. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. Mr*** purchased a 18k yellow gold CTW ruby ring for $on 6/24, invoice B-***With the other items, sales tax, and shipping, his final invoice total was $705.81. On 7/5, Mr*** reached out to our customer
service department to let them know that the ring had never arrived, though the other items he purchased hadThe customer service representative with whom he spoke contacted the gemology department to inquire as to the shipping status of this pieceWhen the gemology department was unable to locate the piece, Mr*** insisted we keep looking for it, refusing to accept a refund since the piece was a family piece. Upon receipt of Mr***’s filing with the Revdex.com, we had the gemology department search again for the pieceUnfortunately, we were unable to locate it. We would like to offer our sincere apologies to Mr*** and his family for this misstepWe have refunded him a total of $517.58, which includes the item price, the shipping cost, and the sales taxAdditionally, we have sent Mr*** a $gift card for use on a future purchase. Thank you for your consideration.EBTH
Revdex.com:
I talked to the girls several times before and after it was only a matter if they were applying the rule or not they never enforced the rule until one day no shipping was offered and I called in to see what the deal was those lighter was a matter of pure theft because one was worth over and around to and this order was well before they started any of this rule of no shipping lighter as of today you still give quotes on shippingi asked for a credit not a refund or money I have been however you want to say it lost out on , I say stolen elvis pressley stamp, foreign paper money and coins and lighters but I guess you think since I spent and got percent that is close enough I tried to get this worked out months ago but the ladies kept saying they were working on it
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is suitable to me However I highly encourage this company to allow the purchasers to do a direct pick up to save on shipping costsPlease note that the shipping costs are out ragesIf there are other cost associated with this such as photography and transportation that should be a separate cost and should be up to the purchaser Further I think if the seller knew the out rages shipping costs being incurred by the purchasers they would not Support such high shipping costs to the purchasersI am saddened and disheartened to have to say this, but I will never use everything but the house again
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]EBTH has not offered any resolution to this case whatsoever except to themselves since this case was openedIt is painfully obvious EBTH does not want to take any responsibility for their mistakes including the unethical, unprofessional conduct they have displayedI certainly will not use my home owners insurance for items they have lost or destroyedPerhaps EBTH should use their insurance as stated in their contractsIt is appalling that a company like this gets away with this kind of behaviorI still believe EBTH has taken advantage of me and probably a lot of other honest folks. The two EBTH employees that picked up the items from my home did drop an item on the ground from a significant heightEBTH should not make statements like they have been doingOf course I wouldn't expect the two EBTH employees to admit to any mistakes they have made including destroying the items mentioned previouslyThe employees that were looking for the lost items obviously couldn't find them because they were lost while in their possession whether knowingly or unknowinglyKeep in mind that they forgot to put items into the main auction and perhaps EBTH sold my missing items in another unrelated auction. I do not consider this matter resolved and still believe that EBTH should come to the table with a realistic offer of resolution. Thank you for your consideration and attention to this matter.
Regards,
*** ***
Thank you for the opportunity to respond to these concerns. Ms*** purchased a baby grand piano on 4/for $With sales tax, her final total was $151.55.Ms*** sent two men to pick up her piano at our Distribution Center in Blue Ash, OHPer the team at that facility, the men
started to load the piano into their truck and then brought the pieces back inOne man asked a member of the team if he could leave the piano at the warehouse temporarily, which he was permitted to doHe asked what the process would be if they decided not to take the piece, at which point he was advised to reach out to our customer service teamAccording to the staff, they were under the impression that the piano was left because the men would not have help unloading at their destinationThere was no indication at that time that the men were concerned with the condition of the piece. Per the item description, the piano was in fair condition, with the condition notes reading “Scratches, finish wear, and chips to the veneerThe piano top is not secured with hingesThere is evidence of repair underneathThe piano bench leg is loose and tarnish to metalThe piano will need to be reassembled and tuned upon purchase.”Our staff at the distribution center has inspected the pieceThey said it is in the condition that we described and that the piano bench leg is loose but not brokenThe piano, as it is listed, is disassembled and will need to be reassembled.Per our terms and conditions, “ All items are sold “as is” and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limitedEBTH will not list every flaw associated with each item as these are to be expectedIn the case of obvious faults (chips, cracks, significant damage, etc.) EBTH does its best to list the fault within the descriptionEBTH will provide descriptions based on its assessment of an itemHowever, you should not assume that our assessment of condition will be the same as your assessmentIt is your responsibility to read and review all descriptions and images of an item before bidding.” In this instance, we have listed the piece accurately. Ms*** has until Saturday 5/to pick her piano up from our Blue Ash warehouseIf she does not pick the item up, it will be considered forfeited and she will not be refunded. Per our terms and conditions, “In the event that you fail to pick up or designate shipping for your terms in accordance with the EBTH terms and conditions, you hereby authorize EBTH to charge your credit card for the purchase amount of the item plus any taxes, shipping costs, and handling feesWhen piis selected by you or is the only option, if you fail to designate a shipping or fulfillment option within seven (7) days of the close of bidding you will be considered to have abandoned and forfeited the itemsYou agree that title for abandoned items will automatically transfer to EBTH without any further action by you or EBTHYou expressly agree that failure to receive any item in the event of abandonment does not relieve your obligation to pay for the item or any other feesAt a minimum, you will be charged the amount of your bid to satisfy payment obligations to the sellerEBTH may, in its absolute and sole discretion, resell the items, dispose of or donate the items to a charity of EBTH’s choosingEBTH reserves the right to charge the credit card on file for any moving or disposal charges and will not refund payment for the items.”Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
EBTH states their bidders, (me, and whoever else bid on this item) set the valueYes, that is true, we set the value based on the information given by EBTHIf the information is not accurate or including all the details, it can and did creat a sense of value IF their experts could not determine that this coat is vintage, they should review the qualifications of their so called experts If they will provide you a copy of the recorded phone call, you will hear Leah admitting that their in house expert called it a vintage garment The size of the shoulder pads give instant evidence of age I just want a fair response Again look at what similar coats on this website bring when correctly listed as vintage Hundreds of dollars of difference
Regards,
*** ***
On May 16th, *** was sent an email indicating that she won on EBTHOn May 17th, she was sent an email letting her know her invoice was ready for payment. On May 19th, we attempted to charge *** *** and *** ***Both cards were declined, each of which generated an email alerting *** of the declination of the chargesOn May 23rd, we attempted to charge both cards again, both were again declined, prompting two more emails to be sentOn June 6th, we attempted to charge both cards again*** *** was declined, resulting a fifth emailPayment went through for *** ***, generating two emails indicating successful payment. In the meantime, *** items were sent to our Cincinnati warehouse for alternate pickup because it was not picked upIt arrived at our showroom on May 19th where it will be held for days. On June 8th, we sent *** an email alerting her that her items would be forfeited by June 11th, which was total days after they arrived at our warehouseShe was advised that she needed to make arrangements by June 11th to pickup or ship her items. All ten emails were sent to ***, the email address on file and email address which was used to contact the Revdex.com.The first contact we had from *** regarding her items was on June 17th, when she emailed *** looking for a status on her items, offering it up if it was close or ship if it was far awayPer the ten emails we sent to her, the items had been forfeited at this pointThis email chain is the correspondence she included in her complaint. Because of the contact we attempted to make with ***, we feel we did everything in out power to connect her with her itemsWe cannot, therefore, issue a full refundWe can, however, offer her a $gift for use on a future purchase. Best,EBTH
Thank you for the opportunity to further respond to these concerns. We were not trying to insinuate that Ms*** was lying about any items missingWe simply hope to obtain from her an inventory of what she has and what is missing so we can begin to come to a resolution. When an email is sent to [email protected], it filters into our ticketing system which can be accessed by every customer service and managerial employeeWhen we searched Ms***’s name and email address, the most recent ticket we could find was pertaining to the shipping of this invoiceWe don’t know why her emails did not come through to us. We look forward to working with Ms*** through the Revdex.com to come to a resolution. EBTH
Thank you for the opportunity to respond to these concerns. EBTH makes no effort to hide our bidding extension policyIt can be found in section 2, Sales, of our terms and conditions under the “Extension and Close of Internet Bidding” clauseThe EBTH terms and conditions can be reviewed in full at www.ebth.com/terms. Consumer and auction law that govern EBTH do not have any provisions against the bidding extensionWe operate within all legal guidelines that pertain to our businessIf Ms*** is aware of such a provision that our legal team has overlooked, we would be happy to pass that on to our team. Upon receipt of this response, we contacted the facility from which this vase was shippingWe have determined that the vase is unable to be locatedWe have refunded Ms*** in fullIf we are able to locate the piece in the future, we will contact her directlyIf she is still interested in the piece, we will charge her for the item price and ship it to her at no cost. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]My complaint still standsEBTH has lost, misplaced or stolen the items on their "*** Inventory" list that were left blankEBTH's reconciliation of the list is inaccurate The company did a very poor job of handling my collectible collection and did a very poor job of the final inventoryThis is a jokeOnce again, there is nothing but lies and inaccuracies in this companies responseKeep in mind that they also took hundreds of *** *** motorcycle parts as wellI have not even included that inventory in my loss calculationsThis company needs to be held accountable for their actionsHow long is this going to go on!!!!
Regards,
*** ***
Good morning,We were able to find this package and we have a tracking number We have refunded the shipping and issued a $gift card We apologize for the delays in shipments at our processing center We are working to remedy this with our staff working with our vendor around the
clock to catch up on our shipping volume.Thank you!
*** ***VP of OperationsEBTHTracking Number: ***
Thank you for the opportunity to respond to these concerns. Ms*** purchased small lots for $on 8/23, invoice B-***With shipping and sales tax, her final invoice total was $113.49.In effort to continuously improve the selling and shopping experience for our global audience, some
items will no longer be available for local pickup in many of our marketsSmaller items are taken from those markets and moved to a central distribution center in *** *** **, where they are cataloged, photographed and packed for shipment before going live for sale on EBTHThe goal of this shift is to service all of our markets with our own facilitiesThe *** market was transitioned to this model earlier this year and has operated in this way for several months. When bidding on an item, the customer can view the selected fulfillment options and get quotes for each itemIn reviewing the items Ms*** bid on, we have determined that she only received a shipping quote for one of the items she purchasedThat quote was for an assortment of *** *** bags and was $No other shipping quotes were generated for items on Ms***’s invoice for her shipping zip code. On 8/25, Ms*** called EBTH and claimed that the bids were fraudulent and not placed by herThe customer service representative initiated a fraud investigation ticket and asked Ms*** to respond, but Ms*** never didUpon receipt of this Revdex.com filing, the fraud department was able to determine that all bids and activity on Ms***’s account occurred from the same devices and internet connections in *** and were not fraudulent. Additionally, Ms*** inquired as to the shipping costIt was explained to her that the shipping cost covers transit as well as packaging feesThese packing fees are the combined materials and labor costs associated with custom packing each item sold by EBTHAs is shown in the screen shot included, Ms***’s shipping charges were $70.03, with $going to transit fees and $going to custom packing$is also the combined cost of all four items’ individual shipping costs to ***, with those amounts being $21.65, $17.41, $17.21, and $If Ms*** would have gotten a shipping quote for her items, she would have had this information. Per our terms and conditions, “Your winning bid placed on the Site represents an irrevocable contract and you are responsible for paying all amounts due to EBTHIf you cannot pay for the items or agree to the shipping terms and costs, please do not bid on the items.” In placing a bid on an item, Ms*** agreed to pay the shipping costsIt is her responsibility to understand the shipping price and process fully. We cannot refund Ms***.Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have never provided merchandise nor have they resolved anything! based on what they are saying it seems like they are trying to use extortion against me...if I stop the bank issue then they will do what ever. Forget that mess. This has not gone on much longer than it should have. Due to them stealing my moneymy daughter's high school graduation was ruined....bills could not be paid....this is ridiculous. I think my best action at this time is to contact an attorney and sue them for fraud and ask for compensatory and punitive damages. They are not doing anything to resolve this issue. This is ridiculous! Some one needs to force their hand and stop their fraudulent business practices. They refuse to do what needs to be done to resolve. Calling an attorney again to have them begin the lawsuit! They laugh and lie to you. But do nothing to fix the issue
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I understand the terms are "as-is", this does not account for the spilled oil in the package and on the item when I received it. No photo of the item showed oil dripping from it. It is my opinion that it was packaged/shipped incorrectly and damaged during shipment. I would like someone at the company verify for me if it was leaking when loaded into the packaging. If it was, then it would be considered "as-is" but if it was not it was damaged during shipment. Per their terms "Should you happen to receive damaged items, make sure to contact us firstWe will handle the claim process through the carrier." Has this process been started? I was asked to provide pictures, I have not heard back from the company since then
Regards,
*** ***
Thank you for the opportunity to respond to these concerns. *** *** purchased a signed first edition of *** ***” by *** *** on 3/for $161, invoice B-With shipping and sales tax, her final total was $195.10. Per our terms and conditions, “EBTH will use
reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal and payment dateWhen you win an item, any shipping times we provide are estimates only and actual delivery dates may vary.” Typically items are shipped out within ten business days of the scheduled removal or pickup date, but sometimes those items are delayed. In this case, the item was available for pickup on 4/4, so the shipping window started on 4/*** *** reached out to our team on 4/19, the tenth business day, because her item had not shipped yetAt that point, the customer service representative with whom she spoke reached out to the logistics team for an updateOn 4/21, the twelfth business day, *** *** got in touch againWe had not gotten an update from the logistics team, so the customer service representative refunded her $9.40, half of the total shipping cost*** *** asked for her issue to be escalated to a manager or supervisor. On 4/24, the thirteenth business day, a member of our escalations team spoke with *** ***He refunded the remaining half of her shipping and told her that, since she had filed with the Revdex.com, a resolution would come through the Revdex.com. On 4/25, the fourteenth business day, *** *** invoice was shippedIt is coming to her via ***, tracking ***.We have absorbed the shipping cost and sent this item to *** *** at our expenseThis was done as a courtesy to *** *** since we were still within the shipping parameters, per the “reasonable efforts” clause. Thank you for your consideration, EBTH
The contract signed between Mr *** and EBTH dictates that EBTH’s percentage was to be 45% of the Gross Auction Revenue (GAR), and our Sales Representative walked through the contract, highlighting and circling this percentage, to ensure clear understanding of this during the consultation.
We do not estimate or guarantee the results of any sale. Rather, we are aligned in working for the client’s best interest due to our percentage of GAR. Our online marketplace has over 700,monthly viewers enabling market values. It is also stated in the contract that Mr *** would be responsible for moving his items to our warehouse facility, and this was mutually decided upon due to Mr***’s need to move prior to Oct31stMr***’s contract stated that his online estate sale would start on or before October 31, 2015, and the actual date his sale ended was on October 27th 2015. The mover was selected by Mr*** to move items from his home to the EBTH warehouse. Our Sales Representative did go to Mr ***’s on the day that the items were to be moved to the EBTH warehouse, and she said that the movers did not take great care of the items. *** *** mentioned to the movers that the way things were being packed, the items would be damaged in the move The response was, she could help if she was that concerned. When his items arrived at our facility many were in fact broken and not sellableIt was determined, following a conversation between our Project Manager and Mr***, to keep his date in October based on the client’s initial needsWe provided a space for him to store his things without a storage fee, because they could not remain at the property and he didn’t want to pay for storage. The contract also states that Mr *** wanted the option to take back any items not sold in the auction, and we will extend Mr *** use of our facility until he finds a solution for removal of the items.All employees, including the photographers, that worked on his sale are EBTH employees and always have been. After an in-depth internal review of the sale, it appears the photography is nice and accurately represents the itemsWe encourage Mr*** to provide specifics examples to our Project Manager in Chicago on any items that we innacurately described, and we will happily look into these and provide any credits as warrantedUpon our internal research, it appears the items were accurately described and represented, and in fact did sell for the overall market trend for the subject matter and medium used.We will also happy to look at any other items that he feels went against his contract and work towards resolving them for him.Sincerely,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Is anyone at Ebth reading what I write to them?Its as if they choose to ingnore the points I addressed which clearly puts them at fault.If you are going to title every other synthetic piece of jewelry as synthetic in the title of an Auction, be consistent It's like saying, for sale "Antique Serapi Heriz Rug" and in the description it says "Not really, manmade from Costco."Again, Ebth does not want to take responsibility for their mistake because they have the same interest as the seller They create the sale, write the descriptions for the seller, and share the profits with the seller *** does a great job as being a third party This would never happen on *** *** would have suspended the sellers account for misrepresentation and fraud.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you for the opportunity to respond to these concerns. Ms** *** emailed our customer service team regarding her damaged item on 12/at 8:pmOur customer service department was out of the office until 1/for the New Years Day holidayWe replied to her email early in the morning
on 1/4. We apologize for the delay in responseWe look forward to working with Ms** *** to rectify this experience. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. Mr*** purchased a 18k yellow gold CTW ruby ring for $on 6/24, invoice B-***With the other items, sales tax, and shipping, his final invoice total was $705.81. On 7/5, Mr*** reached out to our customer
service department to let them know that the ring had never arrived, though the other items he purchased hadThe customer service representative with whom he spoke contacted the gemology department to inquire as to the shipping status of this pieceWhen the gemology department was unable to locate the piece, Mr*** insisted we keep looking for it, refusing to accept a refund since the piece was a family piece. Upon receipt of Mr***’s filing with the Revdex.com, we had the gemology department search again for the pieceUnfortunately, we were unable to locate it. We would like to offer our sincere apologies to Mr*** and his family for this misstepWe have refunded him a total of $517.58, which includes the item price, the shipping cost, and the sales taxAdditionally, we have sent Mr*** a $gift card for use on a future purchase. Thank you for your consideration.EBTH
Revdex.com:
I talked to the girls several times before and after it was only a matter if they were applying the rule or not they never enforced the rule until one day no shipping was offered and I called in to see what the deal was those lighter was a matter of pure theft because one was worth over and around to and this order was well before they started any of this rule of no shipping lighter as of today you still give quotes on shippingi asked for a credit not a refund or money I have been however you want to say it lost out on , I say stolen elvis pressley stamp, foreign paper money and coins and lighters but I guess you think since I spent and got percent that is close enough I tried to get this worked out months ago but the ladies kept saying they were working on it
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is suitable to me However I highly encourage this company to allow the purchasers to do a direct pick up to save on shipping costsPlease note that the shipping costs are out ragesIf there are other cost associated with this such as photography and transportation that should be a separate cost and should be up to the purchaser Further I think if the seller knew the out rages shipping costs being incurred by the purchasers they would not Support such high shipping costs to the purchasersI am saddened and disheartened to have to say this, but I will never use everything but the house again
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]EBTH has not offered any resolution to this case whatsoever except to themselves since this case was openedIt is painfully obvious EBTH does not want to take any responsibility for their mistakes including the unethical, unprofessional conduct they have displayedI certainly will not use my home owners insurance for items they have lost or destroyedPerhaps EBTH should use their insurance as stated in their contractsIt is appalling that a company like this gets away with this kind of behaviorI still believe EBTH has taken advantage of me and probably a lot of other honest folks. The two EBTH employees that picked up the items from my home did drop an item on the ground from a significant heightEBTH should not make statements like they have been doingOf course I wouldn't expect the two EBTH employees to admit to any mistakes they have made including destroying the items mentioned previouslyThe employees that were looking for the lost items obviously couldn't find them because they were lost while in their possession whether knowingly or unknowinglyKeep in mind that they forgot to put items into the main auction and perhaps EBTH sold my missing items in another unrelated auction. I do not consider this matter resolved and still believe that EBTH should come to the table with a realistic offer of resolution. Thank you for your consideration and attention to this matter.
Regards,
*** ***
Thank you for the opportunity to respond to these concerns. Ms*** purchased a baby grand piano on 4/for $With sales tax, her final total was $151.55.Ms*** sent two men to pick up her piano at our Distribution Center in Blue Ash, OHPer the team at that facility, the men
started to load the piano into their truck and then brought the pieces back inOne man asked a member of the team if he could leave the piano at the warehouse temporarily, which he was permitted to doHe asked what the process would be if they decided not to take the piece, at which point he was advised to reach out to our customer service teamAccording to the staff, they were under the impression that the piano was left because the men would not have help unloading at their destinationThere was no indication at that time that the men were concerned with the condition of the piece. Per the item description, the piano was in fair condition, with the condition notes reading “Scratches, finish wear, and chips to the veneerThe piano top is not secured with hingesThere is evidence of repair underneathThe piano bench leg is loose and tarnish to metalThe piano will need to be reassembled and tuned upon purchase.”Our staff at the distribution center has inspected the pieceThey said it is in the condition that we described and that the piano bench leg is loose but not brokenThe piano, as it is listed, is disassembled and will need to be reassembled.Per our terms and conditions, “ All items are sold “as is” and you are aware that, unless otherwise stated, the items sold on the Site are not new nor in perfect condition, may require touor repairs prior to use and the available information about these items may be limitedEBTH will not list every flaw associated with each item as these are to be expectedIn the case of obvious faults (chips, cracks, significant damage, etc.) EBTH does its best to list the fault within the descriptionEBTH will provide descriptions based on its assessment of an itemHowever, you should not assume that our assessment of condition will be the same as your assessmentIt is your responsibility to read and review all descriptions and images of an item before bidding.” In this instance, we have listed the piece accurately. Ms*** has until Saturday 5/to pick her piano up from our Blue Ash warehouseIf she does not pick the item up, it will be considered forfeited and she will not be refunded. Per our terms and conditions, “In the event that you fail to pick up or designate shipping for your terms in accordance with the EBTH terms and conditions, you hereby authorize EBTH to charge your credit card for the purchase amount of the item plus any taxes, shipping costs, and handling feesWhen piis selected by you or is the only option, if you fail to designate a shipping or fulfillment option within seven (7) days of the close of bidding you will be considered to have abandoned and forfeited the itemsYou agree that title for abandoned items will automatically transfer to EBTH without any further action by you or EBTHYou expressly agree that failure to receive any item in the event of abandonment does not relieve your obligation to pay for the item or any other feesAt a minimum, you will be charged the amount of your bid to satisfy payment obligations to the sellerEBTH may, in its absolute and sole discretion, resell the items, dispose of or donate the items to a charity of EBTH’s choosingEBTH reserves the right to charge the credit card on file for any moving or disposal charges and will not refund payment for the items.”Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
EBTH states their bidders, (me, and whoever else bid on this item) set the valueYes, that is true, we set the value based on the information given by EBTHIf the information is not accurate or including all the details, it can and did creat a sense of value IF their experts could not determine that this coat is vintage, they should review the qualifications of their so called experts If they will provide you a copy of the recorded phone call, you will hear Leah admitting that their in house expert called it a vintage garment The size of the shoulder pads give instant evidence of age I just want a fair response Again look at what similar coats on this website bring when correctly listed as vintage Hundreds of dollars of difference
Regards,
*** ***
On May 16th, *** was sent an email indicating that she won on EBTHOn May 17th, she was sent an email letting her know her invoice was ready for payment. On May 19th, we attempted to charge *** *** and *** ***Both cards were declined, each of which generated an email alerting *** of the declination of the chargesOn May 23rd, we attempted to charge both cards again, both were again declined, prompting two more emails to be sentOn June 6th, we attempted to charge both cards again*** *** was declined, resulting a fifth emailPayment went through for *** ***, generating two emails indicating successful payment. In the meantime, *** items were sent to our Cincinnati warehouse for alternate pickup because it was not picked upIt arrived at our showroom on May 19th where it will be held for days. On June 8th, we sent *** an email alerting her that her items would be forfeited by June 11th, which was total days after they arrived at our warehouseShe was advised that she needed to make arrangements by June 11th to pickup or ship her items. All ten emails were sent to ***, the email address on file and email address which was used to contact the Revdex.com.The first contact we had from *** regarding her items was on June 17th, when she emailed *** looking for a status on her items, offering it up if it was close or ship if it was far awayPer the ten emails we sent to her, the items had been forfeited at this pointThis email chain is the correspondence she included in her complaint. Because of the contact we attempted to make with ***, we feel we did everything in out power to connect her with her itemsWe cannot, therefore, issue a full refundWe can, however, offer her a $gift for use on a future purchase. Best,EBTH
Thank you for the opportunity to further respond to these concerns. We were not trying to insinuate that Ms*** was lying about any items missingWe simply hope to obtain from her an inventory of what she has and what is missing so we can begin to come to a resolution. When an email is sent to [email protected], it filters into our ticketing system which can be accessed by every customer service and managerial employeeWhen we searched Ms***’s name and email address, the most recent ticket we could find was pertaining to the shipping of this invoiceWe don’t know why her emails did not come through to us. We look forward to working with Ms*** through the Revdex.com to come to a resolution. EBTH
Thank you for the opportunity to respond to these concerns. EBTH makes no effort to hide our bidding extension policyIt can be found in section 2, Sales, of our terms and conditions under the “Extension and Close of Internet Bidding” clauseThe EBTH terms and conditions can be reviewed in full at www.ebth.com/terms. Consumer and auction law that govern EBTH do not have any provisions against the bidding extensionWe operate within all legal guidelines that pertain to our businessIf Ms*** is aware of such a provision that our legal team has overlooked, we would be happy to pass that on to our team. Upon receipt of this response, we contacted the facility from which this vase was shippingWe have determined that the vase is unable to be locatedWe have refunded Ms*** in fullIf we are able to locate the piece in the future, we will contact her directlyIf she is still interested in the piece, we will charge her for the item price and ship it to her at no cost. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]My complaint still standsEBTH has lost, misplaced or stolen the items on their "*** Inventory" list that were left blankEBTH's reconciliation of the list is inaccurate The company did a very poor job of handling my collectible collection and did a very poor job of the final inventoryThis is a jokeOnce again, there is nothing but lies and inaccuracies in this companies responseKeep in mind that they also took hundreds of *** *** motorcycle parts as wellI have not even included that inventory in my loss calculationsThis company needs to be held accountable for their actionsHow long is this going to go on!!!!
Regards,
*** ***