Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---Hello Ms [redacted] ,I wanted to follow up with EBTH's last responseImage shows the quote I requested for shipping to [redacted] , CA (zip code ***)The shipping corrected to [redacted] for a different part of town but the quote is for $I could not correct the shipping with [redacted] My Choice because the package had not been picked up from ETBH and [redacted] said they had to just cancel the order (no fee since it had not left EBTH) and create a new ticketI hope this helpsI have purchased other items from EBTH and have checked out after hours and have never been charged like thisI also did not approved either chargeI received an invoice asking me to input my shipping for final checkout and was never allowed to do that.Thank you for your time and consideration.Kind regards,***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] As stated before the pick up address was NOT in the city limits of [redacted] They charged [redacted] City TaxThe software is inaccurate and they are not willing to check furtherEvery other business we have dealt with has tax software that is accurate and they do not charge [redacted] city taxExample things delivered by [redacted] ***, [redacted] , and [redacted] to name a fewThey need to refund the tax to their customersThat is the only thing I will accept as a resolution Please research the location of the sale and you will find for yourself that no city tax was dueThe address in question is in the area of all the straight streets towards the top left just below the [redacted] It's obvious from this map that we are not in the city limitsI sent this map to them also [redacted] Regards, [redacted]
Hello,We reached out to the customer We did honor this and contacted him Thank you for the feedback We are excited to have the chance to make this right!
We are sorry that this lost shipment occurred A shipping claim has been filed for the items Instead of having you wait for this process to be resolved, we refunded the money for the lost items as of July 8th Our goal is to continually improve our shipping process as we grow with our vendors and develop the best process Our team truly appreciates your feedback.Thanks for bidding with EBTH!The EBTH Team
Thank you for the the opportunity to respond to these concernsMs [redacted] purchased five items from sale # [redacted] Due to the individual item locations and availablilty within our company, three separate invoices were generatedThe first invoice #B- [redacted] , which contained Native American Inspired Busts, World War II Literature, Uranium Glass Divided PlatesWith sales tax and shipping, the final cost was $ The second invoice, #B- [redacted] contained a collection of artWith shipping and sales tax, the total was $The third invoice, #B- [redacted] contained a grandmother clockWith a warehouse fee and sales tax, the total was $After purchasing her items, Ms [redacted] reached out to us, requesting that we combine the items from this invoice together in order to reduce the cost of shippingA customer service representative explained how shipping worked for this particular sale; specifically, that the items are removed from the home and packaged individually prior to the sale going live, ready to be sent out to the winning bidderMs [redacted] was not satisfied with the customer service specialist’s response and asked if she could have a partial refund on the cost of shippingWhen the representative said she was unable to do that, she asked to speak to someone in upper management.Per our FAQ’s, “EBTH tries to combine shipping when we can; but we cannot guarantee this In order to ship more quickly, efficiently and cost-effectively, we have started removing items from the home before the sale goes live They are now packaged and ready to ship out as soon as the sale ends! This provides a safer, more secure sale process for the seller while allowing our loyal bidders to purchase items from multiple sales all over the country! You'll see this in effect with faster, more affordable shipping ratesPlus, items will arrive just a few days after you place the winning bid! As the items are packaged prior to the sale going live, the items cannot be repacked together.” This is not in our terms and conditions and is done as a courtesy for customers when it can beThank you for your consideration, EBTH
Thank you for the opportunity to respond to these concernsMr [redacted] sent approximately lots to our [redacted] warehouse for sale with EBTH, including loose gemstones and a pair of bootsWith this, Mr [redacted] included a self-made inventory list with values for the items he made himself The sales specialist with whom he worked explained to him that we cannot guarantee the value of any item, as is the nature of the auction sale format, and that items would be lotted in such a way that they could bring a minimum of $75-$per lotAdditionally, it was explained to him that the items would be sent to our gemology team in [redacted] ** and that any items deemed unsellable would not be sent back to himWhile we have sold loose gemstones in the past, we have transitioned away from selling loose stones as a general policy because they do not carry the same value as a completed piece of jewelryWe accepted the loose stones from Mr [redacted] since that was the majority of what he had sent usThe stones were sent to our gemology team in Blue Ash where they were assessed and analyzed appropriatelyAt EBTH, each gemologist on our team is a Graduate Gemologist from the Gemological Institute of America, where they were trained to use gemological equipment and procedures to identify and grade gemstonesOur gemology department did determine that two of the stones sent to us were synthetic and, therefore, unsellable as loose stonesThey were also able to determine that a small collection of white stones that Mr [redacted] thought were diamonds were actually white sapphires and they were lotted with the rest of the sapphires he sent In total, Mr [redacted] sent lots of gemstonesTwo were determined to be unsellable and two were combined into other lotsThe unsellable lots were disposed of, per the terms of Mr [redacted] ’s contract with EBTH, and we cannot send them backIt was brought to our attention that the carat weight on the lot of sapphires, which included the white sapphires, was cataloged incorrectlyWe pulled the lot to be relisted with the correct weight in a later sale, but Mr [redacted] requested those be sent back to himThe project manager in the [redacted] market sent them backMr [redacted] ’s items sold for a total of $834, for an average of $per lot at total lotsThis is within the expectations set forth by the sales team in [redacted] After commission, which was 40%, Mr [redacted] received $We cannot change the commission or offer Mr [redacted] any additional compensation for his saleItem values are determined by our biddersThank you for your consideration,EBTH
Thank you for the opportunity to respond to these concernsMs [redacted] contracted EBTH to hold sales for two of her clients: [redacted] and [redacted] Ms [redacted] ’s sale of items, [redacted] , closed on 9/26, invoice S- [redacted] The sale grossed $in proceeds, of which EBTH kept $ in commissionThe remaining sale proceeds of $were used to pay for the expenses of moving the items from the property to the [redacted] consolidation warehouse, leaving the seller with $in sale proceedsMs***’s sale of items, [redacted] , closed on 10/15, invoice S- [redacted] The sale grossed $in proceeds, of which EBTH kept $in commissionThe remaining sale proceeds of $were used to pay for the expenses of moving the items from the property to the [redacted] consolidation warehouse, leaving the seller with $in sale proceedsWe have included PDF invoices of each sale as “ [redacted] Invoice” and “ [redacted] Invoice.”Prior to taking these items, the EBTH sales specialist explained to Ms [redacted] via email that the client would be responsible for paying for the moving expenses to remove their pieces from a rented storage facility to the EBTH warehouse in ** and that payment would be kept from the remaining sale proceeds after the EBTH commission was takenThis clause was written into both contracts, which have been included under each client’s nameMs [redacted] authorized EBTH to proceed with the sale, so Ms [redacted] ’s items were taken firstBefore Ms [redacted] ’s sale went live, Ms [redacted] emailed the sales specialist to request a pickup of Ms***’s itemsThe sales specialist took the photos of Ms***’s items to the warehouse staff, who determined that we could only sell one piece, a large cabinet, on 9/The sales specialist said to Ms [redacted] via email “due to space constraints, we will need to pass on the other items at this timeFor other resources for selling furniture, I can also recommend trying [redacted] , as well as [redacted] , [redacted] , [redacted] Marketplace or [redacted] .”Ms [redacted] asked if we could take a designer table along with the cabinet on 9/as they were “the two largest items [she needed] to take care of.” The sales specialist responded with “I can speak to my warehouse team about the dining table again, but unfortunately those are very hard pieces for us to sell (and to store in the meantime) and it may only earn a few hundred dollars on our siteOnce you factor in the cost of transportation, the logistics of shooting it, and so forth, plus our commission, it becomes a bit price prohibitive on both sides.” Eventually, we agreed to sell the table and chairs along with the cabinet, but when the sales team arrived at the storage facility, only the table and the chairs were remainingUltimately, after both sales had closed and the moving costs had been held from both invoices, both Ms [redacted] and Ms [redacted] were left with $in sale proceedsBased on the emails exchanged between Ms [redacted] and the sales team, we have determined that the sales specialist did everything they could to set the expectation that large furniture was not necessarily financially advantageous to sell on EBTH, given the moving expenses, and attempted to help Ms [redacted] find a better optionWe would like to offer our sincere apologies to Ms [redacted] and her clients for this experienceWe understand that it is frustratingIf Ms [redacted] wishes that we no longer contact her, we are able to accommodate that request, but we cannot accommodate a billing adjustmentThank you for your consideration, EBTH
Thank you for the opportunity to respond to these concernsMr [redacted] sold items with EBTH in three sales between 7/and 8/His final total sale proceeds were $2834, with Mr [redacted] keeping $after the 40% commissionMr [redacted] sold items which he had inherited from a friendMr [redacted] let the sales team in [redacted] know that, prior to contacting EBTH, he sold the bulk of the items at a previous estate sale and made over $40,He called EBTH to have us come sell the restThe sales team met with Mr [redacted] and explained the EBTH sale process to him, including the donation and trash removal portion of the processHe was unhappy with the possibility of donating or throwing away items that we could not sell and, instead, wanted EBTH to sell all of his itemsThe team also made it very clear to Mr [redacted] that, while we typically have very successful sales, the final sale results and selling prices will depend on the EBTH bidders, as the highest bid placed on an item is the selling priceWe did not guarantee Mr [redacted] any kind of price for his itemsWhen the team arrived to Mr [redacted] ’s property to work, he would only allow them to do so outsideThe temperature was prohibitively high that day, so the estate team worked very quickly and very hard to ensure that they would only have to be at Mr [redacted] ’s property one dayAfter the estate team was finished working, the project manager remained with Mr [redacted] for two additional hours, helping him understand that we could not take all of his items and that we can facilitate trash and donation removal.The sales team left Mr [redacted] with the impression that he wanted EBTH to sell all of the items he had inherited from his friend, regardless of valueWhen we are putting together an EBTH sale, we work hard to select the best items for sale so that the client sees the maximum return on their piecesPart of this selection process is excluding items that do not have a high enough approximate valueWe would like to extend our apologies to Mr [redacted] that his sales did not meet his expectationsAs an auction company, we cannot guarantee the prices any items sold on EBTH will fetchWe have kept 40% of the final sale proceeds as our commission costThe commission is kept by EBTH to pay for the processing of the items for saleThis is in Mr [redacted] 's signed contract with EBTHThank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns We offer our sincere apologies to Ms [redacted] regarding her shipping delaysWe have confirmed that the piece has shipped via USPS, tracking [redacted] It is scheduled for delivery Monday 1/ We have refunded Ms [redacted] ’s shipping cost of $We have also sent Ms [redacted] a gift card for $with an invitation to shop with us again Thank you for your consideration, EBTH
Thank you for the opportunity to respond to these concernsMs [redacted] purchased a pair of glass serving dishes and an offset lithograph shadowbox illustration for $on 10/13, invoice B- [redacted] This invoice was available to be picked up at our [redacted] Distribution Center on 10/ When Ms [redacted] did not pick the items up, they were held for three weeks until 11/9, when she was automatically charged $for shipping and the shipping was bookedMs [redacted] called and spoke to our customer service team on 11/to express her frustration at this chargeShe said that she lived close to the distribution center, that she was not happy with the $shipping charge, and that she had forgotten about the items she wonThe customer service representative explained that when items are not picked up, they are automatically charged outMs [redacted] asked to speak to a supervisor, who explained the same thingWhen customers are scheduled to pick items up but fail to do so, those items are held for a short period of time and, if the customer does not get in touch with the EBTH staff, they are automatically shipped as long as the shipping is under $In this instance, Ms [redacted] ’s items were held for three weeks before she was charged for shippingWe ask that all EBTH customers remain aware of their winnings using the EBTH websiteAt this point, we are unable to refund the shipping costThat said, when we investigated the items on Ms [redacted] ’s invoices, we determined that the glass serving dishes had been delivered to Ms [redacted] but the offset lithograph is unable to be locatedSince we do not keep funds for items we are unable to deliver, we have refunded Ms [redacted] $22.83, which is the total cost of the item and shipping for that pieceThank you for your consideration,EBTH
Thank you for the opportunity to respond to these concernsMs [redacted] experience was a mistake on our partAt the time of EBTH’s receipt of this complaint, Ms [redacted] had been called back by our escalations teamShe has worked with that team over the last several days to come to a resolutionWe have expedited the delivery and it will be to Ms [redacted] by April Ms [redacted] has only been charged for the item, less the $new user couponWe would like to extend our sincere apologies to Ms [redacted] for this experienceWe appreciate her working with us to find a resolutionThank you for your consideration,EBTH
Please find attached the information you have requestedThe ***et Value of the items was taken from past sales on ***, [redacted] Memorablilia Collectible guidelines and pricing books and from other sources such as [redacted] -Collectibles.comI would like EBTH to get this resolved in a professional and ethical mannerI still contend that they took advantage of me and misled me in the way they were to conduct business
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I cannot confirm receipt of the item until Wednesday, June 29th If the item is received, this complaint will be resolved Regards, [redacted] ***
Hello,We have connected with the other customer and they did have the other item We went to the other customer, picked up the items Mr [redacted] left and scheduled a time for us to deliver these items personally to his home These actions are well beyond the practice, but our efforts to make it right has been displayed The customer wasn't available for us to drop off last night, so we asked a better day for us to deliver Thank you.David [redacted] EBTH
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.EBTH does not address their sneaky hiding of the minute extension rule nor cite any law that permits them to use that form of illegal bidding Their response is insufficient and does not address the specifics of my complaint Moreover I have not received the item that I paid for nor an explanation of when it will be Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If the items can be picked up at the EBTH [redacted] warehouse, I will gladly take them Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This is just one lie after another The Revdex.com does not seem to be taking this seriously and therefore is allowing their credibility to be questioned as well -The general manager never contacted me after December and at no time in any of our conversations did he mention a specific quoteAnd YES [redacted] did offer to split the cost of the mover, that is the only reason I did not file a complaint earlier STOP the lies and stop the bait and switch or this will go out of the Revdex.com hands and I will take it to the social media platforms as well as On Your Side-During my first conversation with [redacted] ***, & [redacted] I notified them that the property was located in [redacted] Why is EBTH trying to make this sound like the property being "outside" their area was a surprise???? Oh, by the way, T [redacted] drove to the house (from Lexington), maybe he should have recognized that it was "outside" the parameters that we had discussed before making the drive??? Only two possible reasons laziness or ignorance Not sure which at this point.I will remain in my steadfast view that EBTH is operating a bait and switch scheme and a note should be available to all consumers who may do business with them Consumer protection is in fact to protect the consumers I wasted so much time dealing with the scheme and I'd hate to see others get pulled in also Regards, [redacted]
Thank you for the opportunity to respond to these concernsMs [redacted] purchased a children’s coat and hat rack on 7/for $2, invoice B- [redacted] It was available for pickup at our Blue Ash, OH location on 8/With sales tax, her final total was $2.14.Ms [redacted] attended the pickup on 8/ and had to wait for a considerable amount of time before she was turned away, with the staff at our Blue Ash location unable to locate the pieceWe regret that this was her experienceThe staff at our Blue Ash location has located the coat and hat rackWe have refunded Ms [redacted] $for the piece, but it is available to be picked up at this locationWe know Ms [redacted] lives rather far from the Blue Ash location, so, if she decides to pick the piece up, we will email her from [redacted] to arrange a time and hold it until that scheduled dateWe have also sent her a gift card for $for use on a future purchase We work hard to make sure that the EBTH experience is the best that it can beWe are disappointed that Ms [redacted] ’s experience was not up to the EBTH standard and we would like to offer our sincere apologies to herThank you for your consideration, EBTH
Thank you for the opportunity to respond to these concernsMs [redacted] purchased four items for $on 2/from a sale in Denver, which is her local marketThe pickup for these items was 2/from 1-MST/3-ESTOn Friday 2/24, Ms [redacted] received a courtesy reminder text, reminding her that the pickup was from 3-ESTThis text is sent from our headquarters, which are in the eastern time zone, so this defaults to ESTMs [redacted] did not arrive at the pickup until after it had ended, so she called our customer service department to try to see if she could come to get her items the next dayShe could not, as we are limited in the time we have access to a property and there would not be an EBTH representative on dutyShe called Monday 2/and spoke to one of our customer service representatives and explained the situationShe admitted in that call that she had been confused by the reminder text message and arrived at the pick up after 6pm MSTPer our terms and condition, “It is your responsibility to understand the pickup and delivery options and costs for each item before you place your bid.”By this point, the items had been removed from the property and taken to our shipping centerThe customer service representative told Ms [redacted] that her only course of action would be to have the items shipped at a cost of $or to forfeit the items, in which she is still responsible for paying for the itemPer our terms and conditions, “ Ms [redacted] asked if she could split her invoice, forfeiting and paying for three, and paying to ship one of the itemsOur customer service representative told her we cannot do thisPer our terms and conditions, "Failure to Pickup – IN THE EVENT THAT YOU FAIL TO PICKUP OR DESIGNATE SHIPPING FOR YOUR ITEMS IN ACCORDANCE WITH THE EBTH TERMS AND CONDITIONS, YOU HEREBY AUTHORIZE EBTH TO CHARGE YOUR CREDIT CARD FOR THE PURCHASE AMOUNT OF THE ITEM PLUS ANY TAXES, SHIPPING COSTS AND HANDLING FEESWHEN PIIS SELECTED BY YOU OR IS THE ONLY OPTION, IF YOU FAIL TO PIANY ITEMS AT THE SPECIFIED TIME OR DESIGNATE A SHIPPING OR FULFILLMENT OPTION WITHIN SEVEN (7) DAYS OF THE CLOSE OF BIDDING YOU WILL BE CONSIDERED TO HAVE ABANDONED AND FORFEITED THE ITEMSYOU AGREE THAT TITLE FOR ABANDONED ITEMS WILL AUTOMATICALLY TRANSFER TO EBTH WITHOUT ANY FURTHER ACTION BY YOU OR EBTHYOU EXPRESSLY AGREE THAT FAILURE TO RECEIVE ANY ITEM IN THE EVENT OF ABANDONMENT DOES NOT RELIEVE YOUR OBLIGATION TO PAY FOR THE ITEM OR ANY OTHER FEESAT A MINIMUM, YOU WILL BE CHARGED THE AMOUNT OF YOUR BID TO SATISFY PAYMENT OBLIGATIONS TO THE SELLEREBTH MAY, IN ITS ABSOLUTE AND SOLE DISCRETION, RESELL THE ITEMS, DISPOSE OF OR DONATE THE ITEMS TO A CHARITY OF EBTH’S CHOOSINGEBTH RESERVES THE RIGHT TO CHARGE THE CREDIT CARD ON FILE FOR ANY MOVING OR DISPOSAL CHARGES AND WILL NOT REFUND PAYMENT FOR THE ITEMS.”Ms [redacted] reached out to us via Facebook and expressed her frustration with her experienceAt this point, our social media customer service representative was able to have the shipping cost lowered to $Again, Ms [redacted] offered to forfeit the other items and just pay to ship the projector she purchasedBefore a resolution could be reached, Ms [redacted] escalated to the Revdex.comWe have determined that the items Ms [redacted] purchased are at the shipping center in DenverA customer service supervisor has approved splitting the invoice and allowing Ms [redacted] to forfeit three items and pay to ship the projector as a one time courtesyThe cost to ship this would be $33.99.Thank you for your consideration,EBTH
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---Hello Ms [redacted] ,I wanted to follow up with EBTH's last responseImage shows the quote I requested for shipping to [redacted] , CA (zip code ***)The shipping corrected to [redacted] for a different part of town but the quote is for $I could not correct the shipping with [redacted] My Choice because the package had not been picked up from ETBH and [redacted] said they had to just cancel the order (no fee since it had not left EBTH) and create a new ticketI hope this helpsI have purchased other items from EBTH and have checked out after hours and have never been charged like thisI also did not approved either chargeI received an invoice asking me to input my shipping for final checkout and was never allowed to do that.Thank you for your time and consideration.Kind regards,***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] As stated before the pick up address was NOT in the city limits of [redacted] They charged [redacted] City TaxThe software is inaccurate and they are not willing to check furtherEvery other business we have dealt with has tax software that is accurate and they do not charge [redacted] city taxExample things delivered by [redacted] ***, [redacted] , and [redacted] to name a fewThey need to refund the tax to their customersThat is the only thing I will accept as a resolution Please research the location of the sale and you will find for yourself that no city tax was dueThe address in question is in the area of all the straight streets towards the top left just below the [redacted] It's obvious from this map that we are not in the city limitsI sent this map to them also [redacted] Regards, [redacted]
Hello,We reached out to the customer We did honor this and contacted him Thank you for the feedback We are excited to have the chance to make this right!
We are sorry that this lost shipment occurred A shipping claim has been filed for the items Instead of having you wait for this process to be resolved, we refunded the money for the lost items as of July 8th Our goal is to continually improve our shipping process as we grow with our vendors and develop the best process Our team truly appreciates your feedback.Thanks for bidding with EBTH!The EBTH Team
Thank you for the the opportunity to respond to these concernsMs [redacted] purchased five items from sale # [redacted] Due to the individual item locations and availablilty within our company, three separate invoices were generatedThe first invoice #B- [redacted] , which contained Native American Inspired Busts, World War II Literature, Uranium Glass Divided PlatesWith sales tax and shipping, the final cost was $ The second invoice, #B- [redacted] contained a collection of artWith shipping and sales tax, the total was $The third invoice, #B- [redacted] contained a grandmother clockWith a warehouse fee and sales tax, the total was $After purchasing her items, Ms [redacted] reached out to us, requesting that we combine the items from this invoice together in order to reduce the cost of shippingA customer service representative explained how shipping worked for this particular sale; specifically, that the items are removed from the home and packaged individually prior to the sale going live, ready to be sent out to the winning bidderMs [redacted] was not satisfied with the customer service specialist’s response and asked if she could have a partial refund on the cost of shippingWhen the representative said she was unable to do that, she asked to speak to someone in upper management.Per our FAQ’s, “EBTH tries to combine shipping when we can; but we cannot guarantee this In order to ship more quickly, efficiently and cost-effectively, we have started removing items from the home before the sale goes live They are now packaged and ready to ship out as soon as the sale ends! This provides a safer, more secure sale process for the seller while allowing our loyal bidders to purchase items from multiple sales all over the country! You'll see this in effect with faster, more affordable shipping ratesPlus, items will arrive just a few days after you place the winning bid! As the items are packaged prior to the sale going live, the items cannot be repacked together.” This is not in our terms and conditions and is done as a courtesy for customers when it can beThank you for your consideration, EBTH
Thank you for the opportunity to respond to these concernsMr [redacted] sent approximately lots to our [redacted] warehouse for sale with EBTH, including loose gemstones and a pair of bootsWith this, Mr [redacted] included a self-made inventory list with values for the items he made himself The sales specialist with whom he worked explained to him that we cannot guarantee the value of any item, as is the nature of the auction sale format, and that items would be lotted in such a way that they could bring a minimum of $75-$per lotAdditionally, it was explained to him that the items would be sent to our gemology team in [redacted] ** and that any items deemed unsellable would not be sent back to himWhile we have sold loose gemstones in the past, we have transitioned away from selling loose stones as a general policy because they do not carry the same value as a completed piece of jewelryWe accepted the loose stones from Mr [redacted] since that was the majority of what he had sent usThe stones were sent to our gemology team in Blue Ash where they were assessed and analyzed appropriatelyAt EBTH, each gemologist on our team is a Graduate Gemologist from the Gemological Institute of America, where they were trained to use gemological equipment and procedures to identify and grade gemstonesOur gemology department did determine that two of the stones sent to us were synthetic and, therefore, unsellable as loose stonesThey were also able to determine that a small collection of white stones that Mr [redacted] thought were diamonds were actually white sapphires and they were lotted with the rest of the sapphires he sent In total, Mr [redacted] sent lots of gemstonesTwo were determined to be unsellable and two were combined into other lotsThe unsellable lots were disposed of, per the terms of Mr [redacted] ’s contract with EBTH, and we cannot send them backIt was brought to our attention that the carat weight on the lot of sapphires, which included the white sapphires, was cataloged incorrectlyWe pulled the lot to be relisted with the correct weight in a later sale, but Mr [redacted] requested those be sent back to himThe project manager in the [redacted] market sent them backMr [redacted] ’s items sold for a total of $834, for an average of $per lot at total lotsThis is within the expectations set forth by the sales team in [redacted] After commission, which was 40%, Mr [redacted] received $We cannot change the commission or offer Mr [redacted] any additional compensation for his saleItem values are determined by our biddersThank you for your consideration,EBTH
Thank you for the opportunity to respond to these concernsMs [redacted] contracted EBTH to hold sales for two of her clients: [redacted] and [redacted] Ms [redacted] ’s sale of items, [redacted] , closed on 9/26, invoice S- [redacted] The sale grossed $in proceeds, of which EBTH kept $ in commissionThe remaining sale proceeds of $were used to pay for the expenses of moving the items from the property to the [redacted] consolidation warehouse, leaving the seller with $in sale proceedsMs***’s sale of items, [redacted] , closed on 10/15, invoice S- [redacted] The sale grossed $in proceeds, of which EBTH kept $in commissionThe remaining sale proceeds of $were used to pay for the expenses of moving the items from the property to the [redacted] consolidation warehouse, leaving the seller with $in sale proceedsWe have included PDF invoices of each sale as “ [redacted] Invoice” and “ [redacted] Invoice.”Prior to taking these items, the EBTH sales specialist explained to Ms [redacted] via email that the client would be responsible for paying for the moving expenses to remove their pieces from a rented storage facility to the EBTH warehouse in ** and that payment would be kept from the remaining sale proceeds after the EBTH commission was takenThis clause was written into both contracts, which have been included under each client’s nameMs [redacted] authorized EBTH to proceed with the sale, so Ms [redacted] ’s items were taken firstBefore Ms [redacted] ’s sale went live, Ms [redacted] emailed the sales specialist to request a pickup of Ms***’s itemsThe sales specialist took the photos of Ms***’s items to the warehouse staff, who determined that we could only sell one piece, a large cabinet, on 9/The sales specialist said to Ms [redacted] via email “due to space constraints, we will need to pass on the other items at this timeFor other resources for selling furniture, I can also recommend trying [redacted] , as well as [redacted] , [redacted] , [redacted] Marketplace or [redacted] .”Ms [redacted] asked if we could take a designer table along with the cabinet on 9/as they were “the two largest items [she needed] to take care of.” The sales specialist responded with “I can speak to my warehouse team about the dining table again, but unfortunately those are very hard pieces for us to sell (and to store in the meantime) and it may only earn a few hundred dollars on our siteOnce you factor in the cost of transportation, the logistics of shooting it, and so forth, plus our commission, it becomes a bit price prohibitive on both sides.” Eventually, we agreed to sell the table and chairs along with the cabinet, but when the sales team arrived at the storage facility, only the table and the chairs were remainingUltimately, after both sales had closed and the moving costs had been held from both invoices, both Ms [redacted] and Ms [redacted] were left with $in sale proceedsBased on the emails exchanged between Ms [redacted] and the sales team, we have determined that the sales specialist did everything they could to set the expectation that large furniture was not necessarily financially advantageous to sell on EBTH, given the moving expenses, and attempted to help Ms [redacted] find a better optionWe would like to offer our sincere apologies to Ms [redacted] and her clients for this experienceWe understand that it is frustratingIf Ms [redacted] wishes that we no longer contact her, we are able to accommodate that request, but we cannot accommodate a billing adjustmentThank you for your consideration, EBTH
Thank you for the opportunity to respond to these concernsMr [redacted] sold items with EBTH in three sales between 7/and 8/His final total sale proceeds were $2834, with Mr [redacted] keeping $after the 40% commissionMr [redacted] sold items which he had inherited from a friendMr [redacted] let the sales team in [redacted] know that, prior to contacting EBTH, he sold the bulk of the items at a previous estate sale and made over $40,He called EBTH to have us come sell the restThe sales team met with Mr [redacted] and explained the EBTH sale process to him, including the donation and trash removal portion of the processHe was unhappy with the possibility of donating or throwing away items that we could not sell and, instead, wanted EBTH to sell all of his itemsThe team also made it very clear to Mr [redacted] that, while we typically have very successful sales, the final sale results and selling prices will depend on the EBTH bidders, as the highest bid placed on an item is the selling priceWe did not guarantee Mr [redacted] any kind of price for his itemsWhen the team arrived to Mr [redacted] ’s property to work, he would only allow them to do so outsideThe temperature was prohibitively high that day, so the estate team worked very quickly and very hard to ensure that they would only have to be at Mr [redacted] ’s property one dayAfter the estate team was finished working, the project manager remained with Mr [redacted] for two additional hours, helping him understand that we could not take all of his items and that we can facilitate trash and donation removal.The sales team left Mr [redacted] with the impression that he wanted EBTH to sell all of the items he had inherited from his friend, regardless of valueWhen we are putting together an EBTH sale, we work hard to select the best items for sale so that the client sees the maximum return on their piecesPart of this selection process is excluding items that do not have a high enough approximate valueWe would like to extend our apologies to Mr [redacted] that his sales did not meet his expectationsAs an auction company, we cannot guarantee the prices any items sold on EBTH will fetchWe have kept 40% of the final sale proceeds as our commission costThe commission is kept by EBTH to pay for the processing of the items for saleThis is in Mr [redacted] 's signed contract with EBTHThank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns We offer our sincere apologies to Ms [redacted] regarding her shipping delaysWe have confirmed that the piece has shipped via USPS, tracking [redacted] It is scheduled for delivery Monday 1/ We have refunded Ms [redacted] ’s shipping cost of $We have also sent Ms [redacted] a gift card for $with an invitation to shop with us again Thank you for your consideration, EBTH
Thank you for the opportunity to respond to these concernsMs [redacted] purchased a pair of glass serving dishes and an offset lithograph shadowbox illustration for $on 10/13, invoice B- [redacted] This invoice was available to be picked up at our [redacted] Distribution Center on 10/ When Ms [redacted] did not pick the items up, they were held for three weeks until 11/9, when she was automatically charged $for shipping and the shipping was bookedMs [redacted] called and spoke to our customer service team on 11/to express her frustration at this chargeShe said that she lived close to the distribution center, that she was not happy with the $shipping charge, and that she had forgotten about the items she wonThe customer service representative explained that when items are not picked up, they are automatically charged outMs [redacted] asked to speak to a supervisor, who explained the same thingWhen customers are scheduled to pick items up but fail to do so, those items are held for a short period of time and, if the customer does not get in touch with the EBTH staff, they are automatically shipped as long as the shipping is under $In this instance, Ms [redacted] ’s items were held for three weeks before she was charged for shippingWe ask that all EBTH customers remain aware of their winnings using the EBTH websiteAt this point, we are unable to refund the shipping costThat said, when we investigated the items on Ms [redacted] ’s invoices, we determined that the glass serving dishes had been delivered to Ms [redacted] but the offset lithograph is unable to be locatedSince we do not keep funds for items we are unable to deliver, we have refunded Ms [redacted] $22.83, which is the total cost of the item and shipping for that pieceThank you for your consideration,EBTH
Thank you for the opportunity to respond to these concernsMs [redacted] experience was a mistake on our partAt the time of EBTH’s receipt of this complaint, Ms [redacted] had been called back by our escalations teamShe has worked with that team over the last several days to come to a resolutionWe have expedited the delivery and it will be to Ms [redacted] by April Ms [redacted] has only been charged for the item, less the $new user couponWe would like to extend our sincere apologies to Ms [redacted] for this experienceWe appreciate her working with us to find a resolutionThank you for your consideration,EBTH
Please find attached the information you have requestedThe ***et Value of the items was taken from past sales on ***, [redacted] Memorablilia Collectible guidelines and pricing books and from other sources such as [redacted] -Collectibles.comI would like EBTH to get this resolved in a professional and ethical mannerI still contend that they took advantage of me and misled me in the way they were to conduct business
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I cannot confirm receipt of the item until Wednesday, June 29th If the item is received, this complaint will be resolved Regards, [redacted] ***
Hello,We have connected with the other customer and they did have the other item We went to the other customer, picked up the items Mr [redacted] left and scheduled a time for us to deliver these items personally to his home These actions are well beyond the practice, but our efforts to make it right has been displayed The customer wasn't available for us to drop off last night, so we asked a better day for us to deliver Thank you.David [redacted] EBTH
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.EBTH does not address their sneaky hiding of the minute extension rule nor cite any law that permits them to use that form of illegal bidding Their response is insufficient and does not address the specifics of my complaint Moreover I have not received the item that I paid for nor an explanation of when it will be Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If the items can be picked up at the EBTH [redacted] warehouse, I will gladly take them Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This is just one lie after another The Revdex.com does not seem to be taking this seriously and therefore is allowing their credibility to be questioned as well -The general manager never contacted me after December and at no time in any of our conversations did he mention a specific quoteAnd YES [redacted] did offer to split the cost of the mover, that is the only reason I did not file a complaint earlier STOP the lies and stop the bait and switch or this will go out of the Revdex.com hands and I will take it to the social media platforms as well as On Your Side-During my first conversation with [redacted] ***, & [redacted] I notified them that the property was located in [redacted] Why is EBTH trying to make this sound like the property being "outside" their area was a surprise???? Oh, by the way, T [redacted] drove to the house (from Lexington), maybe he should have recognized that it was "outside" the parameters that we had discussed before making the drive??? Only two possible reasons laziness or ignorance Not sure which at this point.I will remain in my steadfast view that EBTH is operating a bait and switch scheme and a note should be available to all consumers who may do business with them Consumer protection is in fact to protect the consumers I wasted so much time dealing with the scheme and I'd hate to see others get pulled in also Regards, [redacted]
Thank you for the opportunity to respond to these concernsMs [redacted] purchased a children’s coat and hat rack on 7/for $2, invoice B- [redacted] It was available for pickup at our Blue Ash, OH location on 8/With sales tax, her final total was $2.14.Ms [redacted] attended the pickup on 8/ and had to wait for a considerable amount of time before she was turned away, with the staff at our Blue Ash location unable to locate the pieceWe regret that this was her experienceThe staff at our Blue Ash location has located the coat and hat rackWe have refunded Ms [redacted] $for the piece, but it is available to be picked up at this locationWe know Ms [redacted] lives rather far from the Blue Ash location, so, if she decides to pick the piece up, we will email her from [redacted] to arrange a time and hold it until that scheduled dateWe have also sent her a gift card for $for use on a future purchase We work hard to make sure that the EBTH experience is the best that it can beWe are disappointed that Ms [redacted] ’s experience was not up to the EBTH standard and we would like to offer our sincere apologies to herThank you for your consideration, EBTH
Thank you for the opportunity to respond to these concernsMs [redacted] purchased four items for $on 2/from a sale in Denver, which is her local marketThe pickup for these items was 2/from 1-MST/3-ESTOn Friday 2/24, Ms [redacted] received a courtesy reminder text, reminding her that the pickup was from 3-ESTThis text is sent from our headquarters, which are in the eastern time zone, so this defaults to ESTMs [redacted] did not arrive at the pickup until after it had ended, so she called our customer service department to try to see if she could come to get her items the next dayShe could not, as we are limited in the time we have access to a property and there would not be an EBTH representative on dutyShe called Monday 2/and spoke to one of our customer service representatives and explained the situationShe admitted in that call that she had been confused by the reminder text message and arrived at the pick up after 6pm MSTPer our terms and condition, “It is your responsibility to understand the pickup and delivery options and costs for each item before you place your bid.”By this point, the items had been removed from the property and taken to our shipping centerThe customer service representative told Ms [redacted] that her only course of action would be to have the items shipped at a cost of $or to forfeit the items, in which she is still responsible for paying for the itemPer our terms and conditions, “ Ms [redacted] asked if she could split her invoice, forfeiting and paying for three, and paying to ship one of the itemsOur customer service representative told her we cannot do thisPer our terms and conditions, "Failure to Pickup – IN THE EVENT THAT YOU FAIL TO PICKUP OR DESIGNATE SHIPPING FOR YOUR ITEMS IN ACCORDANCE WITH THE EBTH TERMS AND CONDITIONS, YOU HEREBY AUTHORIZE EBTH TO CHARGE YOUR CREDIT CARD FOR THE PURCHASE AMOUNT OF THE ITEM PLUS ANY TAXES, SHIPPING COSTS AND HANDLING FEESWHEN PIIS SELECTED BY YOU OR IS THE ONLY OPTION, IF YOU FAIL TO PIANY ITEMS AT THE SPECIFIED TIME OR DESIGNATE A SHIPPING OR FULFILLMENT OPTION WITHIN SEVEN (7) DAYS OF THE CLOSE OF BIDDING YOU WILL BE CONSIDERED TO HAVE ABANDONED AND FORFEITED THE ITEMSYOU AGREE THAT TITLE FOR ABANDONED ITEMS WILL AUTOMATICALLY TRANSFER TO EBTH WITHOUT ANY FURTHER ACTION BY YOU OR EBTHYOU EXPRESSLY AGREE THAT FAILURE TO RECEIVE ANY ITEM IN THE EVENT OF ABANDONMENT DOES NOT RELIEVE YOUR OBLIGATION TO PAY FOR THE ITEM OR ANY OTHER FEESAT A MINIMUM, YOU WILL BE CHARGED THE AMOUNT OF YOUR BID TO SATISFY PAYMENT OBLIGATIONS TO THE SELLEREBTH MAY, IN ITS ABSOLUTE AND SOLE DISCRETION, RESELL THE ITEMS, DISPOSE OF OR DONATE THE ITEMS TO A CHARITY OF EBTH’S CHOOSINGEBTH RESERVES THE RIGHT TO CHARGE THE CREDIT CARD ON FILE FOR ANY MOVING OR DISPOSAL CHARGES AND WILL NOT REFUND PAYMENT FOR THE ITEMS.”Ms [redacted] reached out to us via Facebook and expressed her frustration with her experienceAt this point, our social media customer service representative was able to have the shipping cost lowered to $Again, Ms [redacted] offered to forfeit the other items and just pay to ship the projector she purchasedBefore a resolution could be reached, Ms [redacted] escalated to the Revdex.comWe have determined that the items Ms [redacted] purchased are at the shipping center in DenverA customer service supervisor has approved splitting the invoice and allowing Ms [redacted] to forfeit three items and pay to ship the projector as a one time courtesyThe cost to ship this would be $33.99.Thank you for your consideration,EBTH