Thank you for the opportunity to respond to these concerns. Mr. [redacted] sold 93 items with EBTH in three sales between 7/30 and 8/19. His final total sale proceeds were $2834, with Mr. [redacted] keeping $1700.40 after the 40% commission. Mr. [redacted] sold items which he had inherited from...
a friend. Mr. [redacted] let the sales team in [redacted] know that, prior to contacting EBTH, he sold the bulk of the items at a previous estate sale and made over $40,000. He called EBTH to have us come sell the rest. The sales team met with Mr. [redacted] and explained the EBTH sale process to him, including the donation and trash removal portion of the process. He was unhappy with the possibility of donating or throwing away items that we could not sell and, instead, wanted EBTH to sell all of his items. The team also made it very clear to Mr. [redacted] that, while we typically have very successful sales, the final sale results and selling prices will depend on the EBTH bidders, as the highest bid placed on an item is the selling price. We did not guarantee Mr. [redacted] any kind of price for his items. When the team arrived to Mr. [redacted]’s property to work, he would only allow them to do so outside. The temperature was prohibitively high that day, so the estate team worked very quickly and very hard to ensure that they would only have to be at Mr. [redacted]’s property one day. After the estate team was finished working, the project manager remained with Mr. [redacted] for two additional hours, helping him understand that we could not take all of his items and that we can facilitate trash and donation removal.The sales team left Mr. [redacted] with the impression that he wanted EBTH to sell all of the items he had inherited from his friend, regardless of value. When we are putting together an EBTH sale, we work hard to select the best items for sale so that the client sees the maximum return on their pieces. Part of this selection process is excluding items that do not have a high enough approximate value. We would like to extend our apologies to Mr. [redacted] that his sales did not meet his expectations. As an auction company, we cannot guarantee the prices any items sold on EBTH will fetch. We have kept 40% of the final sale proceeds as our commission cost. The commission is kept by EBTH to pay for the processing of the items for sale. This is in Mr. [redacted]'s signed contract with EBTH. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased a 2000 [redacted] convertible from EBTH on 2/25 for $5500, invoice B-[redacted]. Her card was charged $5000 and the remaining $500 was paid in a wire transfer, per our terms and conditions regarding invoices over...
$5000. The car was listed in fair condition with the following disclaimer: “some marks on body. Leather is cracked and worn on seats. The passenger door needs adjustment. Owner was able to jump start the car to get it running, battery not charged enough to start it the next day. Will need jump start at pick-up and possibly new battery.” Additionally, all cars sold on EBTH contain the following disclaimer: “EBTH does not warrant the condition of vehicles. The condition stated is that of the owner. Please bring a mechanic to preview for personal assessment. Lastly, the winning bidder is advised to check with their DMV / BMV to ensure that all necessary paperwork, tags, title transfer, et cetera are complete before the motor vehicle is removed from the premises.”Prior to bidding on the car, Ms. [redacted] made no attempts to inspect or preview the car. While we don’t offer previews for most of the items we sell, we will always work to accommodate a vehicle preview. ln this case, Ms. [redacted] purchased this car based only on the information provided in the listing. We do not warrant the condition of vehicles. This car was tested insofar that it powered on with a jump and was listed as such. All known defects were therefore listed. When Ms. [redacted] arrived to pick up her car, she was dissatisfied with the mechanic condition of the car. It was her assessment that we intentionally failed to disclose information regarding the condition of the car and she refused to pay for the piece. After approximately 2 weeks, her card was automatically charged $5000 and she was informed that we needed a cashiers check or wire transfer for the remaining balance. Per the terms and conditions, "In order to place a bid or list an item, you must have valid payment information stored in your profile. By providing your credit card information to EBTH, you irrevocably authorize EBTH to charge your credit card for the listing fee or total purchase amount of any winning bid plus any fees associated with the sale of the item, including but not limited to taxes, shipping and handling fees, as applicable.” This stands as the authorization by which we charged Ms. [redacted]’s card. Ms. [redacted] sent the wire transfer on 3/31.While waiting for payment to process for the car, the seller moved the vehicle to [redacted] Car Care in Annapolis, MD, where Ms. [redacted] picked it up. On 4/4, [redacted] verified for the seller that the car started and was in driving condition. Ms. [redacted] maintains that, per [redacted], a car in fair condition must be drivable. We cannot accept the car for a refund, nor can the title be transferred to EBTH as we are not a car dealership. The only possible solution we have to offer Ms. [redacted] is to sell the car as a consignment piece to help offset some of her expenses. This would be arranged with the Baltimore market. In this case, we would list it with Ms. [redacted]’s additional information. Alternatively, Ms. [redacted] can sell the vehicle through a private party or another auction house as she sees fit. Thank you for your consideration.EBTH
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Thank you for the opportunity to respond to these concerns. We offer our sincere apologies to...
Ms. [redacted] regarding her shipping delays. We have confirmed that the piece has shipped via USPS, tracking [redacted]. It is scheduled for delivery Monday 1/9. We have refunded Ms. [redacted]’s shipping cost of $15.55. We have also sent Ms. [redacted] a gift card for $30 with an invitation to shop with us again. Thank you for your consideration, EBTH
Please find attached the information you have requested. The [redacted]et Value of the items was taken from past sales on [redacted], [redacted] Memorablilia Collectible guidelines and pricing books and from other sources such as [redacted]-Collectibles.com. I would like EBTH to get this resolved in a professional and ethical manner. I still contend that they took advantage of me and misled me in the way they were to conduct business.
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased six pieces of art from EBTH sale [redacted] for a total of $22 on 8/29, invoice B-[redacted]. With shipping and sales tax, her final total was $356.17. She was only charged $23.54 as the shipping cost was the charge...
in question. Ms. [redacted], concerned about the $332.63 shipping cost, called out customer service department on 8/30 to inquire as to whether she could pick the items up since she lived in [redacted], not far from the distribution center in [redacted] where the items were stored. The customer service representative inquired with the staff at the [redacted] distribution center, who were unable to accommodate a pickup. Our customer service representative was able to obtain approval to refund Ms. [redacted] for her purchase. Unfortunately, the pieces are no longer available as they were forfeit. When an item is up for bid on EBTH, the available fulfillment options are listed for the duration of the bidding process. For these items, they were only available to be shipped from our distribution center in [redacted]. Items have been moved from other markets to this facility in an effort to improve the selling and shopping process for our global audience. We list the item origin location to maintain provenance, but we list the physical item location to maintain transparency. Ms. [redacted] has been an EBTH customer since February 2015. We deeply value her business and our relationship with her. We understand how, as a customer who is used to shopping in our [redacted] market where items are often and historically have been available for local pickup, where this confusion may have occurred. We have taken her suggestions proposed in her desired settlement and passed them on to our operations team. We would like to offer our sincere apologies to Ms. [redacted] in this matter. In the future, we encourage her to always inquire with our customer service department if she is unsure of anything. Additionally, we have sent her a $25 gift card for use on a future purchase. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. EBTH has not made timely progress in the recovery of my original artwork purchased. They allowed an item I owned to be STOLEN while under their care and have not approached the situation with and sense of haste or loyalty to the contract between customer and auction house. Refunding the purchase price in no way is a substitute for the painting I still own because the painting based on other known works by that artist is worth far more. They have yet to show proof of contacting the person who stole my painting or contact me via a manager. Sending a certified letter it is not challenging. I am not satisfied with this response and expect more of an effort.
Regards,
[redacted]
Thank you for the opportunity to further respond to these concerns. We are very sorry to hear Mr. [redacted]’s pieces arrived damaged and incomplete. On 3/1, a supervisor from our customer service department called Mr. [redacted]. We asked him if it was possible for him to get a formal quote for the repairs and replacement of the weights and cables. He agreed and we are waiting on that documentation to be sent to [redacted] with the subject line “ATTN: Margaret.” Once we have that information, we will issue Mr. [redacted] a refund equal to the amount of the quote, up to the total invoice price - a maximum refund of $465.73.We understand this has been a frustrating experience for Mr. [redacted]. We will continue to work directly with him in order to find a resolution. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want compensated for the money they took....including all NSF fees and either refunded for the merchandise or I want my stuff since they fraudulently stole money from me!!!!THEY ARE THIEVES AND YOU GUIYS ARE NOT HOLDING THEM ACCOUTNABLE> I WANT MY MONEY AND DAMAGES ALONG WITH ALL NSF CHARGES> THEY OWE ME 215.00 PLUS over 250 IN NSF FEES - THEY ARE DOING EVERYTHING THEY CAN TO AVOID DOING THE RIGHT THING....AT THIS TIME THEY NEED TO PROVIDE ME WITH A TOTAL OF $895- $215 they stole, $215 for ruining my daughters graduation, 100% Interest of $215 since this has gone on for a month AND $250 in NSF feesTHEY HAVE NEVER CALLED EVERY TIME I CALL IT IS EITHER BUSY OR I AM ON HOLD FOREVER I HAVE HAD CONTACT WITH PATRICK AND HE IS AN ABSOLUTE IT!!!!THIS IS FRAUD AND YOU ARE NOT FORCING THEIR HAND BUT ALLOWING THEM TO CONTUNIE TO STEAL FROM PEOPLE THIS NEEDS RESOLVED NO LATER THAN FRIDAY OR I WILL CONTACT AN ATTORNEY AND SUE THE PANTS OFF OF EVERYONE I CAN!@!!!!!!!!!Regards,
[redacted]
Ok, I accept this resolution. Please contact me if you need to my info to submit the $50 shipping credit and gift card. Here's my email: [redacted]Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased a set of faux leather yardages for $18 on 7/23, invoice B-[redacted]. With sales tax and shipping, the final total was $41.22. This piece was purchased from a sale from our Atlanta market. In effort to...
continuously improve the selling and shopping experience for our global audience, some items will no longer be available for local pickup in many of our markets. Smaller items are taken from those markets and moved to a central distribution center in Blue Ash, OH, where they are cataloged, photographed and packed for shipment before going live for sale on EBTH. The goal of this shift is to service all of our markets with our own facilities. The Atlanta market was transitioned to this model earlier this year and has operated in this way for several months. Per our shipping terms and conditions, “EBTH will use reasonable efforts to ship the Consigned Items within ten (10) business days after the scheduled sale removal and payment date.”Ms. [redacted] reached out to our customer service department on 8/4 to inquire as to the shipping status of her item. She was told by the customer service representative that the tenth business day was 8/7 and that the invoice could be investigated if it did not ship by the end of the day that day. On 8/8, Ms. [redacted] called to inquire as to why the piece had not shipped. The customer service representative with whom she spoke that, at 11 business days, we were still within the reasonable efforts clause of the shipping terms.Ms. [redacted]’s invoice is packed and ready to be shipped. It will be shipped by end of day 8/11, 13 business days from the payment date. As a courtesy we have issued Ms. [redacted] a refund of $11.07, which is half of the $22.14 shipping charge. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find EBTH insistence of repeatedly offering a feigned offer of a full refund as long as I bring the piano back to their warehouse in [redacted], **; when the cost of arranging such delivery will cost additional $450.00 where it will ultimately cost $900.00 in delivery cost alone to get a refund for a $1400.00 piano, as well as to expend two personal days to be oversee the delivery when I picked up the piano and to return it to their [redacted] warehouse to rectify the result of their false representation. This is a non-option that EBTH knowingly offers to stonewall and bully its customer/victim to accept whatever solution that is convenient and least costly for them regardless of the pain and suffering they cause their victim/customer. When I first brought the this issue regarding their false representation of this particular piano in question, their first response was” I’m sorry for the trouble, but you should know what we sell isn’t perfect and that they rely on the sellers to be honest and thorough and consumers to do their homework; When in fact it was EBTH’s own project team lead by C.M that went to [redacted] to inspect, catalogue, and provide research, item description and condition to be listed on their website for this estate auction. The following is EBTH’s initial response to my complaint after receiving the photos of the piano:“Thank you for providing the photos. I apologize for the trouble here. I do want to confirm that the serial number for this piano, [redacted], does indicate that it was made in 1954. Although I understand your frustration regarding the construction of the piano, I must say that we cannot guarantee that any item sold on our site is in new or perfect condition. We will provide descriptions based on its assessment of an item. However, we cannot guarantee that our assessment of condition will be the same as your assessment. Often times, we rely solely on information provided by the Seller. As you are bidding on items sight unseen, we ask that you take this information into account when placing bids. The listing also states via the condition, "Basic functions are operable but not fully tested." meaning that this piece was tested in the most basic of terms. No professional assessment was conducted regarding its condition.As you left the property with this item in hand, what sort of resolution are you looking for in this situation?” Upon receiving my request for refund, I was flatly denied of any refund by EBTH stating as follows: "Thank you for getting back to me. Unfortunately, I am not able to offer any monetary compensation in this case. As stated before, we do not guarantee that items sold on our site are in new or in perfect condition. We are selling used items and provide all of the information we have available to us when cataloging. Our team did not remove this piano from the wall or they would have provided photos of the posterior of the piano. Items are sold as is and we depend on our bidders to take such information into account before placing bids. You left the estate with this item in your possession. Had you have had concerns about the purchase, you should have notified our team at the pickup site. This sale has now left our hands. I would be happy to issue a $50 gift card for your troubles, but that is all that I can offer to you.” Instead of honestly addressing the legitimate complaint their customer brought up, they instead stonewalled deceived, misdirected, and blamed their customer writing that “You left the estate with this item in your possession. Had you have had concerns about the purchase, you should have notified our team at the pickup site,” Adding that there was nothing they can or will do in regard to that matter, but they’d be happy to throw some gift code for your troubles….Upon reviewing the above-mentioned correspondence, EBTH left no other option for their victim/customer but to seek help from an objective third party consumer protection agency such as Revdex.com to resolve this matter. Given these facts and circumstances I am repulsed at their accusation that I was repeatedly unwilling and to work with their customer service department or under their terms and conditions. During the process of Revdex.com remediation, EBTH once again falsely asserts that I failed to reply back to them when in fact I did write back to them on 9/10/17 ( as a business owner that work six days a week, 10 hour days, as well as raising two young children, I do not have the time nor did I expect expend this much time and effort after spending $1400.00 on an item from what I thought to be a honest and legitimate business entity). As well as asserting without any evidence, that they changed their mind about the refund and was waiting for my response, once again blaming their victim/consumer. You would expect any legitimate, honest business would have reached out to their customer as soon as they reached such decision, but we are obviously dealing with such business entity EBTH also falsely asserted that this piano in question was in fact sold out of [redacted] when they advertised the estate auction sale that is piano was part of as from [redacted] listing it under [redacted] on their website. When this was pointed during the Revdex.com remediation, EBTH brought out an obscure internal code to now say that the item was in fact sold from their [redacted] market.,However for any estate auction originating from [redacted], they would specifically list it under [redacted] under the heading “[redacted], ** “once again highlighting the fact that they also falsely misrepresented this information as well. I was able to learn that this particular estate auction was from [redacted] and the piano was transported to [redacted] to be picked up by the customer. After multiple correspondence, EBTH now finally admits that they failed to assess and provide accurate information about the condition of the piano and will now offer, a 20% refund. while asserting that “this is not indicative of the typical EBTH experience." However, their assertion is once again false.I’ve made my first purchase from EBTH on June 24th, 2017 and since then, I have purchased over 24 transactions and spending over $10000.00. Out of those 24 orders, EBTH failed to deliver two orders that I have paid over $2000.00, never even informing me of the status until I called after a month I have paid for the items. On Two other orders, the item I have ordered came damaged due to inadequate packing, and EBTH falsely misrepresented on three orders they have sold, and sold me an item with a missing part that was part of the purchase. That is 8 times out of 24 transactions making it almost one in every four transactions that were either deceptive or had major issues as mentioned above. In dealing with EBTH regarding these issues, I have noticed a same systemic pattern of denial, misdirection, deception, stonewalling, and ultimately blackballing the victim for exercising his right as a consumer. EBTH has been shown to systematically in violation the FTC regulations, failing to deliver the purchased items within thirty days, violating the code of ethics of auctioneer’s association of Ohio, [redacted], and [redacted], as well as violating protection laws of Ohio, [redacted], and [redacted]. I refuse to spend any more time and energy on this matter dealing with EBTH directly or through Revdex.com. I am willing to accept 60% refund of the purchase price without the reinstatement of my account with EBTH, or 50% refund of the purchase price with reinstatement of my EBTH account. If this issue cannot be resolved as requested, I will be filing my complaint with the aforementioned agencies and media outlets. Regards,
** [redacted]
Thank you for the opportunity to respond to these concerns. We have been unable to locate B-[redacted] in our central processing facility to this point. The facility is a very large warehouse with thousands of items and we are still actively searching for it. Because we do not have the items Ms. [redacted] paid for available, we have refunded her. As previously stated, we will continue to look for this invoice and, if we are able to locate it, we will recharge her for the item and ship it to her at our expense. We understand that Ms. [redacted] prefers her items to a refund and we regret that we cannot accommodate this. When the item was refunded, as is standard procedure, we marked it as unavailable in our internal system. When this happens, it is removed from the customer facing side of the customer profile. We have changed its designation so Ms. [redacted] can see invoice with a $0.00 balance on her end. Thank you for your consideration, EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns. Mr. [redacted] has purchased three invoices with EBTH: B-[redacted] on 8/8 for $78.43, B-[redacted] on 7/18 for $75.01, and B-[redacted] on 7/18 for $100.22. Mr. [redacted] has two cards on file with EBTH, a prepaid card ending in [redacted] and a credit...
card ending in [redacted], as is seen in the screen shot “[redacted] Payment Methods,” and card [redacted] was the primary card on file. B-[redacted] was paid with card [redacted] and B-[redacted] and B-[redacted] were paid with card [redacted].Per our terms and conditions, “In order to place a bid or list an item, you must have valid payment information stored in your profile. By providing your credit card information to EBTH, you irrevocably authorize EBTH to charge your credit card for the listing fee or total purchase amount of any winning bid plus any fees associated with the sale of the item, including but not limited to taxes, shipping and handling fees, as applicable. You also agree and acknowledge that you will maintain valid credit card information within your user profile so long as you maintain an account with EBTH and that you are authorized to use the designated payment method.” A customer cannot have a prepaid card as the only card on file. Upon receipt of this filing with the Revdex.com, the EBTH fraud department investigated Mr. [redacted]’s account. First, in the screen shot “[redacted] Details,” the highlighted information under “AVS Message” indicates “No match (neither street not zip code match).” This is in reference to the billing information and indicates that the billing information provided by Mr. [redacted] for the card does not match the billing information provided to our credit card processing vendor by the credit card company for card [redacted]. The actual address and credit card information is confidential and EBTH does not have access to it. Next, the fraud department was able to determine that the billing information provided for [redacted] matches the information provided by the credit card company. We have a screen shot of this we can share with the Revdex.com, but we have not sent it at this point due to file upload constraints. Based on this information from the fraud department, we have determined that card [redacted] is most likely the card provided to Mr. [redacted] by his friend. This did not flag as a fraudulent card in our system because, while the billing did not match, the credit card company approved EBTH’s use of the card based on the information provided, so no alert was created and we were not aware of this discrepancy. From the screen shot “[redacted] Payment Attempts,” it can be seen that the payment for B-[redacted] was approved, but that multiple attempts were made to pay for the other two invoices on Mr. [redacted]’s account. These attempts were made because this is the primary card on file as designated by Mr. [redacted]. The screen shot “[redacted] Payment Attempts” shows that card [redacted] was approved for the two invoices it was used to pay. Based on the information from Mr. [redacted], it seems that the friend’s card was provided to pay for B-[redacted] and that the charge in question is in payment for B-[redacted].Mr. [redacted] reached out to our customer service department on 8/10 regarding the use of [redacted] to pay for B-[redacted]. He was informed at that point that in order to remove a card from his file, he had to put another card on file. This was explained to him multiple times and he did not add another card. Because Mr. [redacted]’s friend agreed to allow him to enter the card on to his file, EBTH was given irrevocable authorization to charge the card as long as it was on file. Mr. [redacted] has had the capability to add a different card so he can delete his friend’s card and has chosen not to. It is by this authorization and by these circumstances that we have charged his friend’s card. We cannot refund this card. If Mr. [redacted]’s friend believes that the card was used without her authorization, we recommend she take Mr. [redacted] to small claims court to settle this matter as he is ultimately responsible for payment for the items purchased on his account. Mr. [redacted] has voluntarily closed his EBTH account. We consider this matter resolved. EBTH
Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased a bracelet and a watch on 10/25 for $317, invoice B-[redacted]. With shipping and sales tax, his final invoice total was $359.26. The pieces on Mr. [redacted]’s invoice we available to be picked up on 10/26, so the...
shipping process couldn’t start until 10/27. Per our terms and conditions, “EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal or payment date.” The tenth business day for this invoice was 11/9. This invoice shipped on 11/14, the thirteenth business day. It is coming to Mr. [redacted] via [redacted] Ground with a signature required, tracking [redacted].While we make reasonable efforts to ship items with in ten business days, we can’t guarantee items will go out by this date. Items initially available for pickup must be transferred to our shipping facility, where they are packed and shipped in the order they arrive. In this case, that process took a few days longer than the ten business days and the invoice shipped on the thirteen business day. As a courtesy for the slight delay, we have issued Mr. [redacted] a refund of $9.64, which is half of the $19.28 shipping cost. Thank you for your consideration, EBTH
In response to this complaint, the customer is correct, we gave him a refund as a one time courtesy. While he claimed the items were non-authentic, there was no documentation to support his claims. As for this situation with the [redacted] baseball, we didn't receive any documentation...
from [redacted] Authentication from the customer. JSA is a partner of EBTH and the company we utilize to authenticate our signed products. When JSA has authenticated an item, we embed their logo on the website. This item was also returned in person over a year after purchase as well. The reason we banned this customer was based on behavior at our EBTH location on Wilmer Ave. when disputing the validity of the baseball. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns. We have looked into Ms. [redacted] correspondence with our customer service team and we can see that we have worked closely on this with her. Unfortunately, shipping on these dressers was delayed due to a discrepancy in the shipping...
price. We offered to refund her at every step, as we do regret the delay. When the discrepancy was resolved, the dressers were shipped to Ms. [redacted] via our white glove service, which can take 3-8 weeks. We have been able to determine that the dressers are in Columbus, preparing for delivery to [redacted]. They should be delivered by the end of next week. We have included the link for tracking. [redacted]
Thank you for your consideration. EBTH
Thank you for the opportunity to respond to these concerns. Mr. [redacted] sold 93 items with EBTH in three sales between 7/30 and 8/19. His final total sale proceeds were $2834, with Mr. [redacted] keeping $1700.40 after the 40% commission. Mr. [redacted] sold items which he had inherited from...
a friend. Mr. [redacted] let the sales team in [redacted] know that, prior to contacting EBTH, he sold the bulk of the items at a previous estate sale and made over $40,000. He called EBTH to have us come sell the rest. The sales team met with Mr. [redacted] and explained the EBTH sale process to him, including the donation and trash removal portion of the process. He was unhappy with the possibility of donating or throwing away items that we could not sell and, instead, wanted EBTH to sell all of his items. The team also made it very clear to Mr. [redacted] that, while we typically have very successful sales, the final sale results and selling prices will depend on the EBTH bidders, as the highest bid placed on an item is the selling price. We did not guarantee Mr. [redacted] any kind of price for his items. When the team arrived to Mr. [redacted]’s property to work, he would only allow them to do so outside. The temperature was prohibitively high that day, so the estate team worked very quickly and very hard to ensure that they would only have to be at Mr. [redacted]’s property one day. After the estate team was finished working, the project manager remained with Mr. [redacted] for two additional hours, helping him understand that we could not take all of his items and that we can facilitate trash and donation removal.The sales team left Mr. [redacted] with the impression that he wanted EBTH to sell all of the items he had inherited from his friend, regardless of value. When we are putting together an EBTH sale, we work hard to select the best items for sale so that the client sees the maximum return on their pieces. Part of this selection process is excluding items that do not have a high enough approximate value. We would like to extend our apologies to Mr. [redacted] that his sales did not meet his expectations. As an auction company, we cannot guarantee the prices any items sold on EBTH will fetch. We have kept 40% of the final sale proceeds as our commission cost. The commission is kept by EBTH to pay for the processing of the items for sale. This is in Mr. [redacted]'s signed contract with EBTH. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased a 2000 [redacted] convertible from EBTH on 2/25 for $5500, invoice B-[redacted]. Her card was charged $5000 and the remaining $500 was paid in a wire transfer, per our terms and conditions regarding invoices over...
$5000. The car was listed in fair condition with the following disclaimer: “some marks on body. Leather is cracked and worn on seats. The passenger door needs adjustment. Owner was able to jump start the car to get it running, battery not charged enough to start it the next day. Will need jump start at pick-up and possibly new battery.” Additionally, all cars sold on EBTH contain the following disclaimer: “EBTH does not warrant the condition of vehicles. The condition stated is that of the owner. Please bring a mechanic to preview for personal assessment. Lastly, the winning bidder is advised to check with their DMV / BMV to ensure that all necessary paperwork, tags, title transfer, et cetera are complete before the motor vehicle is removed from the premises.”Prior to bidding on the car, Ms. [redacted] made no attempts to inspect or preview the car. While we don’t offer previews for most of the items we sell, we will always work to accommodate a vehicle preview. ln this case, Ms. [redacted] purchased this car based only on the information provided in the listing. We do not warrant the condition of vehicles. This car was tested insofar that it powered on with a jump and was listed as such. All known defects were therefore listed. When Ms. [redacted] arrived to pick up her car, she was dissatisfied with the mechanic condition of the car. It was her assessment that we intentionally failed to disclose information regarding the condition of the car and she refused to pay for the piece. After approximately 2 weeks, her card was automatically charged $5000 and she was informed that we needed a cashiers check or wire transfer for the remaining balance. Per the terms and conditions, "In order to place a bid or list an item, you must have valid payment information stored in your profile. By providing your credit card information to EBTH, you irrevocably authorize EBTH to charge your credit card for the listing fee or total purchase amount of any winning bid plus any fees associated with the sale of the item, including but not limited to taxes, shipping and handling fees, as applicable.” This stands as the authorization by which we charged Ms. [redacted]’s card. Ms. [redacted] sent the wire transfer on 3/31.While waiting for payment to process for the car, the seller moved the vehicle to [redacted] Car Care in Annapolis, MD, where Ms. [redacted] picked it up. On 4/4, [redacted] verified for the seller that the car started and was in driving condition. Ms. [redacted] maintains that, per [redacted], a car in fair condition must be drivable. We cannot accept the car for a refund, nor can the title be transferred to EBTH as we are not a car dealership. The only possible solution we have to offer Ms. [redacted] is to sell the car as a consignment piece to help offset some of her expenses. This would be arranged with the Baltimore market. In this case, we would list it with Ms. [redacted]’s additional information. Alternatively, Ms. [redacted] can sell the vehicle through a private party or another auction house as she sees fit. Thank you for your consideration.EBTH
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Thank you for the opportunity to respond to these concerns. We offer our sincere apologies to...
Ms. [redacted] regarding her shipping delays. We have confirmed that the piece has shipped via USPS, tracking [redacted]. It is scheduled for delivery Monday 1/9. We have refunded Ms. [redacted]’s shipping cost of $15.55. We have also sent Ms. [redacted] a gift card for $30 with an invitation to shop with us again. Thank you for your consideration, EBTH
Please find attached the information you have requested. The [redacted]et Value of the items was taken from past sales on [redacted], [redacted] Memorablilia Collectible guidelines and pricing books and from other sources such as [redacted]-Collectibles.com. I would like EBTH to get this resolved in a professional and ethical manner. I still contend that they took advantage of me and misled me in the way they were to conduct business.
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased six pieces of art from EBTH sale [redacted] for a total of $22 on 8/29, invoice B-[redacted]. With shipping and sales tax, her final total was $356.17. She was only charged $23.54 as the shipping cost was the charge...
in question. Ms. [redacted], concerned about the $332.63 shipping cost, called out customer service department on 8/30 to inquire as to whether she could pick the items up since she lived in [redacted], not far from the distribution center in [redacted] where the items were stored. The customer service representative inquired with the staff at the [redacted] distribution center, who were unable to accommodate a pickup. Our customer service representative was able to obtain approval to refund Ms. [redacted] for her purchase. Unfortunately, the pieces are no longer available as they were forfeit. When an item is up for bid on EBTH, the available fulfillment options are listed for the duration of the bidding process. For these items, they were only available to be shipped from our distribution center in [redacted]. Items have been moved from other markets to this facility in an effort to improve the selling and shopping process for our global audience. We list the item origin location to maintain provenance, but we list the physical item location to maintain transparency. Ms. [redacted] has been an EBTH customer since February 2015. We deeply value her business and our relationship with her. We understand how, as a customer who is used to shopping in our [redacted] market where items are often and historically have been available for local pickup, where this confusion may have occurred. We have taken her suggestions proposed in her desired settlement and passed them on to our operations team. We would like to offer our sincere apologies to Ms. [redacted] in this matter. In the future, we encourage her to always inquire with our customer service department if she is unsure of anything. Additionally, we have sent her a $25 gift card for use on a future purchase. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. EBTH has not made timely progress in the recovery of my original artwork purchased. They allowed an item I owned to be STOLEN while under their care and have not approached the situation with and sense of haste or loyalty to the contract between customer and auction house. Refunding the purchase price in no way is a substitute for the painting I still own because the painting based on other known works by that artist is worth far more. They have yet to show proof of contacting the person who stole my painting or contact me via a manager. Sending a certified letter it is not challenging. I am not satisfied with this response and expect more of an effort.
Regards,
[redacted]
Thank you for the opportunity to further respond to these concerns. We are very sorry to hear Mr. [redacted]’s pieces arrived damaged and incomplete. On 3/1, a supervisor from our customer service department called Mr. [redacted]. We asked him if it was possible for him to get a formal quote for the repairs and replacement of the weights and cables. He agreed and we are waiting on that documentation to be sent to [redacted] with the subject line “ATTN: Margaret.” Once we have that information, we will issue Mr. [redacted] a refund equal to the amount of the quote, up to the total invoice price - a maximum refund of $465.73.We understand this has been a frustrating experience for Mr. [redacted]. We will continue to work directly with him in order to find a resolution. Thank you for your consideration,EBTH
Revdex.com:
T!!!!THIS IS FRAUD AND YOU ARE NOT FORCING THEIR HAND BUT ALLOWING THEM TO CONTUNIE TO STEAL FROM PEOPLE THIS NEEDS RESOLVED NO LATER THAN FRIDAY OR I WILL CONTACT AN ATTORNEY AND SUE THE PANTS OFF OF EVERYONE I CAN!@!!!!!!!!!Regards,
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want compensated for the money they took....including all NSF fees and either refunded for the merchandise or I want my stuff since they fraudulently stole money from me!!!!THEY ARE THIEVES AND YOU GUIYS ARE NOT HOLDING THEM ACCOUTNABLE> I WANT MY MONEY AND DAMAGES ALONG WITH ALL NSF CHARGES> THEY OWE ME 215.00 PLUS over 250 IN NSF FEES - THEY ARE DOING EVERYTHING THEY CAN TO AVOID DOING THE RIGHT THING....AT THIS TIME THEY NEED TO PROVIDE ME WITH A TOTAL OF $895- $215 they stole, $215 for ruining my daughters graduation, 100% Interest of $215 since this has gone on for a month AND $250 in NSF feesTHEY HAVE NEVER CALLED EVERY TIME I CALL IT IS EITHER BUSY OR I AM ON HOLD FOREVER I HAVE HAD CONTACT WITH PATRICK AND HE IS AN ABSOLUTE I
[redacted]
Ok, I accept this resolution. Please contact me if you need to my info to submit the $50 shipping credit and gift card. Here's my email: [redacted]Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased a set of faux leather yardages for $18 on 7/23, invoice B-[redacted]. With sales tax and shipping, the final total was $41.22. This piece was purchased from a sale from our Atlanta market. In effort to...
continuously improve the selling and shopping experience for our global audience, some items will no longer be available for local pickup in many of our markets. Smaller items are taken from those markets and moved to a central distribution center in Blue Ash, OH, where they are cataloged, photographed and packed for shipment before going live for sale on EBTH. The goal of this shift is to service all of our markets with our own facilities. The Atlanta market was transitioned to this model earlier this year and has operated in this way for several months. Per our shipping terms and conditions, “EBTH will use reasonable efforts to ship the Consigned Items within ten (10) business days after the scheduled sale removal and payment date.”Ms. [redacted] reached out to our customer service department on 8/4 to inquire as to the shipping status of her item. She was told by the customer service representative that the tenth business day was 8/7 and that the invoice could be investigated if it did not ship by the end of the day that day. On 8/8, Ms. [redacted] called to inquire as to why the piece had not shipped. The customer service representative with whom she spoke that, at 11 business days, we were still within the reasonable efforts clause of the shipping terms.Ms. [redacted]’s invoice is packed and ready to be shipped. It will be shipped by end of day 8/11, 13 business days from the payment date. As a courtesy we have issued Ms. [redacted] a refund of $11.07, which is half of the $22.14 shipping charge. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find EBTH insistence of repeatedly offering a feigned offer of a full refund as long as I bring the piano back to their warehouse in [redacted], **; when the cost of arranging such delivery will cost additional $450.00 where it will ultimately cost $900.00 in delivery cost alone to get a refund for a $1400.00 piano, as well as to expend two personal days to be oversee the delivery when I picked up the piano and to return it to their [redacted] warehouse to rectify the result of their false representation. This is a non-option that EBTH knowingly offers to stonewall and bully its customer/victim to accept whatever solution that is convenient and least costly for them regardless of the pain and suffering they cause their victim/customer. When I first brought the this issue regarding their false representation of this particular piano in question, their first response was” I’m sorry for the trouble, but you should know what we sell isn’t perfect and that they rely on the sellers to be honest and thorough and consumers to do their homework; When in fact it was EBTH’s own project team lead by C.M that went to [redacted] to inspect, catalogue, and provide research, item description and condition to be listed on their website for this estate auction. The following is EBTH’s initial response to my complaint after receiving the photos of the piano:“Thank you for providing the photos. I apologize for the trouble here. I do want to confirm that the serial number for this piano, [redacted], does indicate that it was made in 1954. Although I understand your frustration regarding the construction of the piano, I must say that we cannot guarantee that any item sold on our site is in new or perfect condition. We will provide descriptions based on its assessment of an item. However, we cannot guarantee that our assessment of condition will be the same as your assessment. Often times, we rely solely on information provided by the Seller. As you are bidding on items sight unseen, we ask that you take this information into account when placing bids. The listing also states via the condition, "Basic functions are operable but not fully tested." meaning that this piece was tested in the most basic of terms. No professional assessment was conducted regarding its condition.As you left the property with this item in hand, what sort of resolution are you looking for in this situation?” Upon receiving my request for refund, I was flatly denied of any refund by EBTH stating as follows: "Thank you for getting back to me. Unfortunately, I am not able to offer any monetary compensation in this case. As stated before, we do not guarantee that items sold on our site are in new or in perfect condition. We are selling used items and provide all of the information we have available to us when cataloging. Our team did not remove this piano from the wall or they would have provided photos of the posterior of the piano. Items are sold as is and we depend on our bidders to take such information into account before placing bids. You left the estate with this item in your possession. Had you have had concerns about the purchase, you should have notified our team at the pickup site. This sale has now left our hands. I would be happy to issue a $50 gift card for your troubles, but that is all that I can offer to you.” Instead of honestly addressing the legitimate complaint their customer brought up, they instead stonewalled deceived, misdirected, and blamed their customer writing that “You left the estate with this item in your possession. Had you have had concerns about the purchase, you should have notified our team at the pickup site,” Adding that there was nothing they can or will do in regard to that matter, but they’d be happy to throw some gift code for your troubles….Upon reviewing the above-mentioned correspondence, EBTH left no other option for their victim/customer but to seek help from an objective third party consumer protection agency such as Revdex.com to resolve this matter. Given these facts and circumstances I am repulsed at their accusation that I was repeatedly unwilling and to work with their customer service department or under their terms and conditions. During the process of Revdex.com remediation, EBTH once again falsely asserts that I failed to reply back to them when in fact I did write back to them on 9/10/17 ( as a business owner that work six days a week, 10 hour days, as well as raising two young children, I do not have the time nor did I expect expend this much time and effort after spending $1400.00 on an item from what I thought to be a honest and legitimate business entity). As well as asserting without any evidence, that they changed their mind about the refund and was waiting for my response, once again blaming their victim/consumer. You would expect any legitimate, honest business would have reached out to their customer as soon as they reached such decision, but we are obviously dealing with such business entity EBTH also falsely asserted that this piano in question was in fact sold out of [redacted] when they advertised the estate auction sale that is piano was part of as from [redacted] listing it under [redacted] on their website. When this was pointed during the Revdex.com remediation, EBTH brought out an obscure internal code to now say that the item was in fact sold from their [redacted] market.,However for any estate auction originating from [redacted], they would specifically list it under [redacted] under the heading “[redacted], ** “once again highlighting the fact that they also falsely misrepresented this information as well. I was able to learn that this particular estate auction was from [redacted] and the piano was transported to [redacted] to be picked up by the customer. After multiple correspondence, EBTH now finally admits that they failed to assess and provide accurate information about the condition of the piano and will now offer, a 20% refund. while asserting that “this is not indicative of the typical EBTH experience." However, their assertion is once again false.I’ve made my first purchase from EBTH on June 24th, 2017 and since then, I have purchased over 24 transactions and spending over $10000.00. Out of those 24 orders, EBTH failed to deliver two orders that I have paid over $2000.00, never even informing me of the status until I called after a month I have paid for the items. On Two other orders, the item I have ordered came damaged due to inadequate packing, and EBTH falsely misrepresented on three orders they have sold, and sold me an item with a missing part that was part of the purchase. That is 8 times out of 24 transactions making it almost one in every four transactions that were either deceptive or had major issues as mentioned above. In dealing with EBTH regarding these issues, I have noticed a same systemic pattern of denial, misdirection, deception, stonewalling, and ultimately blackballing the victim for exercising his right as a consumer. EBTH has been shown to systematically in violation the FTC regulations, failing to deliver the purchased items within thirty days, violating the code of ethics of auctioneer’s association of Ohio, [redacted], and [redacted], as well as violating protection laws of Ohio, [redacted], and [redacted]. I refuse to spend any more time and energy on this matter dealing with EBTH directly or through Revdex.com. I am willing to accept 60% refund of the purchase price without the reinstatement of my account with EBTH, or 50% refund of the purchase price with reinstatement of my EBTH account. If this issue cannot be resolved as requested, I will be filing my complaint with the aforementioned agencies and media outlets. Regards,
** [redacted]
Thank you for the opportunity to respond to these concerns. We have been unable to locate B-[redacted] in our central processing facility to this point. The facility is a very large warehouse with thousands of items and we are still actively searching for it. Because we do not have the items Ms. [redacted] paid for available, we have refunded her. As previously stated, we will continue to look for this invoice and, if we are able to locate it, we will recharge her for the item and ship it to her at our expense. We understand that Ms. [redacted] prefers her items to a refund and we regret that we cannot accommodate this. When the item was refunded, as is standard procedure, we marked it as unavailable in our internal system. When this happens, it is removed from the customer facing side of the customer profile. We have changed its designation so Ms. [redacted] can see invoice with a $0.00 balance on her end. Thank you for your consideration, EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns. Mr. [redacted] has purchased three invoices with EBTH: B-[redacted] on 8/8 for $78.43, B-[redacted] on 7/18 for $75.01, and B-[redacted] on 7/18 for $100.22. Mr. [redacted] has two cards on file with EBTH, a prepaid card ending in [redacted] and a credit...
card ending in [redacted], as is seen in the screen shot “[redacted] Payment Methods,” and card [redacted] was the primary card on file. B-[redacted] was paid with card [redacted] and B-[redacted] and B-[redacted] were paid with card [redacted].Per our terms and conditions, “In order to place a bid or list an item, you must have valid payment information stored in your profile. By providing your credit card information to EBTH, you irrevocably authorize EBTH to charge your credit card for the listing fee or total purchase amount of any winning bid plus any fees associated with the sale of the item, including but not limited to taxes, shipping and handling fees, as applicable. You also agree and acknowledge that you will maintain valid credit card information within your user profile so long as you maintain an account with EBTH and that you are authorized to use the designated payment method.” A customer cannot have a prepaid card as the only card on file. Upon receipt of this filing with the Revdex.com, the EBTH fraud department investigated Mr. [redacted]’s account. First, in the screen shot “[redacted] Details,” the highlighted information under “AVS Message” indicates “No match (neither street not zip code match).” This is in reference to the billing information and indicates that the billing information provided by Mr. [redacted] for the card does not match the billing information provided to our credit card processing vendor by the credit card company for card [redacted]. The actual address and credit card information is confidential and EBTH does not have access to it. Next, the fraud department was able to determine that the billing information provided for [redacted] matches the information provided by the credit card company. We have a screen shot of this we can share with the Revdex.com, but we have not sent it at this point due to file upload constraints. Based on this information from the fraud department, we have determined that card [redacted] is most likely the card provided to Mr. [redacted] by his friend. This did not flag as a fraudulent card in our system because, while the billing did not match, the credit card company approved EBTH’s use of the card based on the information provided, so no alert was created and we were not aware of this discrepancy. From the screen shot “[redacted] Payment Attempts,” it can be seen that the payment for B-[redacted] was approved, but that multiple attempts were made to pay for the other two invoices on Mr. [redacted]’s account. These attempts were made because this is the primary card on file as designated by Mr. [redacted]. The screen shot “[redacted] Payment Attempts” shows that card [redacted] was approved for the two invoices it was used to pay. Based on the information from Mr. [redacted], it seems that the friend’s card was provided to pay for B-[redacted] and that the charge in question is in payment for B-[redacted].Mr. [redacted] reached out to our customer service department on 8/10 regarding the use of [redacted] to pay for B-[redacted]. He was informed at that point that in order to remove a card from his file, he had to put another card on file. This was explained to him multiple times and he did not add another card. Because Mr. [redacted]’s friend agreed to allow him to enter the card on to his file, EBTH was given irrevocable authorization to charge the card as long as it was on file. Mr. [redacted] has had the capability to add a different card so he can delete his friend’s card and has chosen not to. It is by this authorization and by these circumstances that we have charged his friend’s card. We cannot refund this card. If Mr. [redacted]’s friend believes that the card was used without her authorization, we recommend she take Mr. [redacted] to small claims court to settle this matter as he is ultimately responsible for payment for the items purchased on his account. Mr. [redacted] has voluntarily closed his EBTH account. We consider this matter resolved. EBTH
Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased a bracelet and a watch on 10/25 for $317, invoice B-[redacted]. With shipping and sales tax, his final invoice total was $359.26. The pieces on Mr. [redacted]’s invoice we available to be picked up on 10/26, so the...
shipping process couldn’t start until 10/27. Per our terms and conditions, “EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal or payment date.” The tenth business day for this invoice was 11/9. This invoice shipped on 11/14, the thirteenth business day. It is coming to Mr. [redacted] via [redacted] Ground with a signature required, tracking [redacted].While we make reasonable efforts to ship items with in ten business days, we can’t guarantee items will go out by this date. Items initially available for pickup must be transferred to our shipping facility, where they are packed and shipped in the order they arrive. In this case, that process took a few days longer than the ten business days and the invoice shipped on the thirteen business day. As a courtesy for the slight delay, we have issued Mr. [redacted] a refund of $9.64, which is half of the $19.28 shipping cost. Thank you for your consideration, EBTH
In response to this complaint, the customer is correct, we gave him a refund as a one time courtesy. While he claimed the items were non-authentic, there was no documentation to support his claims. As for this situation with the [redacted] baseball, we didn't receive any documentation...
from [redacted] Authentication from the customer. JSA is a partner of EBTH and the company we utilize to authenticate our signed products. When JSA has authenticated an item, we embed their logo on the website. This item was also returned in person over a year after purchase as well. The reason we banned this customer was based on behavior at our EBTH location on Wilmer Ave. when disputing the validity of the baseball. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns. We have looked into Ms. [redacted] correspondence with our customer service team and we can see that we have worked closely on this with her. Unfortunately, shipping on these dressers was delayed due to a discrepancy in the shipping...
price. We offered to refund her at every step, as we do regret the delay. When the discrepancy was resolved, the dressers were shipped to Ms. [redacted] via our white glove service, which can take 3-8 weeks. We have been able to determine that the dressers are in Columbus, preparing for delivery to [redacted]. They should be delivered by the end of next week. We have included the link for tracking. [redacted]
Thank you for your consideration. EBTH