Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Today, I received the attached emails. The first email informs me that someone will call me this week. This is the third time EBH has closed my complaint tickets saying someone will call me. I still have not received the promised call backs. The second email was received immediately after the first showing my complaint closed again.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I appreciate the quick response from EBTH, a $35 credit for future purchases does not offset the $70 shipping charge. When looking at other reviews from EBTH customers, I'm not the first customer to complain about not being able to pick up a locally held item. While it did say on the item bidding page that shipping was an option, it did not say it was the ONLY option. This is where the confusion comes in. Had I known shipping was the ONLY option, I would not have bid on the items. Additionally, I reached out to your customer service department the morning of the first business day following the auction, I was still given no option except shipping. There needs to be more clarity when it comes to this. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,
[redacted]
Hello,I have reviewed your order. It is on the way to you. We will have a tracker tomorrow. Also, we have refunded all of your shipping for this. Thank you for your feedback on this. Our Customer Service Manager, [redacted], will be contacting you today to update...
you on your items.We apologize again for the delay and thank you for doing business with us again. We have sent you $20 to give us another chance.Thank you![redacted]VP of Customer Experience
Thank you for the opportunity to respond to these concerns.Mr. [redacted] reached out to our customer service team yesterday with a list of invoices he had concerns about. He said they were all older than 30 days old and, therefore, we were unable to help him. According to our terms and conditions,...
“Any claims submitted for review under our return policy must be received within thirty (30) days of the earliest of delivery or your taking possession of the item.” If Mr. [redacted] would like to provide us with a list of invoice numbers, we can check them to see if there’s anything we can do for him. All shipping arrangements are made prior to the sale of an item. We do not make decisions on how to ship an item based on who purchased the item. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards, This is not acceptable in the past when they have damaged items they have done more than refund purchase price. The first time I filed a complaint with Revdex.com it was over 300 worth of Kentucky clothes there vice president contacted me and said he would take care of it and I got a 150 credit since they sold me out. these cars are worth well over 500 total and it was there negligence in the way they packed them and shipped them cheaply to pocket the difference that caused the damage. I know they can not be forced into doing anything right that obvious since they do this all the time to custovers but at least this complaint can show on there record as a reminder to othersend to beware before making there purchase
[redacted]
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---Dear Ms. [redacted]: I just got done checking my checking account, and no, I have not yet received my refund from EBTH. In my opinion (and my opinion only), I don't believe my item was "lost." I believe a different bidder who bid higher than me, received it. Although I know there is nothing I can do about it, I hope EBTH realizes, that every time they put something up for auction, and that bid is accepted, a "binding contract" has been created. EBTH "breached" their contract with me. I look forward to getting my refund back.Sincerely,
[redacted]
Thank you for the opportunity to respond to these concerns. The coat purchased by Ms. [redacted] was accurately listed. The fashion team believed it to be from the late 1980s, but were unable to say that definitely, so the designation of “vintage” was left off. Based on the information and photographs, our bidders determined that this piece was worth the amount it sold for.Upon receipt of this response, we investigated the return of the piece. We determined that it had not yet been returned, but it was sent to Ms. [redacted] via [redacted] on 1/13, so she should receive it shortly. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased eight lots of draperies on 3/29 for $687, invoice B-[redacted]. With shipping and sales tax, her final invoice total was $914.61. The items sold to Ms. [redacted] were from EBTH sale [redacted], a sale which originated...
in our [redacted] market but had been taken to our central processing facility in [redacted] for photography, cataloging, and shipment. Prior to being live for bidding on EBTH, each lot was packed and prepared for shipment, so it could be shipped as quickly as possible once the sale was completed and payment was collected. These items would have only shown a shipping option to Ms. [redacted] with no available pickup option on the item page during bidding. On 3/29, as bidding was closing for these items, Ms. [redacted] sent an email to our customer service team requesting to pick these lots up in [redacted], that we combine shipping, or that we transfer these to our [redacted] facility for pickup. On 3/31, our customer service team responded to Ms. [redacted] letting her know that these items are only available to be shipped and that shipping cannot be combined since the pieces were already packed. Ms. [redacted] has been a bidder with EBTH since August of 2015 and has previously only purchased items available to be picked up in the [redacted] market. As a one time courtesy, we have refunded her $93.21, which is half of the shipping cost of $175.84 plus the associated sales tax. We ask that, moving forward, Ms. [redacted] verify whether each item bid on is available to be picked up or if shipping is the only option. Thank you for the opportunity to respond to these concerns. EBTH
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of $100 refund is satisfactory to me. I do not agree that the pictures represented the actual item fairly and hope that EBTH takes this experience to improve their listings. However, I do not want to drag this on further and will agree to the $100 refund offered by EBTH.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. $25 is not a sufficient refund. Please supply copies of all emails including date/times sent.
Regards,
[redacted]
I have looked through your experience and I can see that you’ve been working with Kriss to get your item. I can also see that she is working tirelessly to find out the current location of the piece. I’m so sorry you’ve been frustrated by your experience with EBTH. We are continuing to search for this. EBTH
Good afternoon,Based on our auction process, we do not estimate values as we start our auctions at $1 and they earn a maximum value due to our worldwide audience. While the client may have felt there were errors in the listings, we are not willing to misrepresent items on our website. We made some concessions to the client as it pertained to descriptions, but as EBTH has the responsibility to our customers should an error in the listing be made, we have to represent the items based on our experts descriptions. Based on our terms and agreements, we have made this client a fair offer on his lamp. This was not a sellable item. We had the right based on the contract to sell the lamp base. We went above and beyond to retrieve the base for the client. We have an offer of $100 for the damage and a $100 EBTH gift card to settle this action. The remaining comments are well within our rights based on the contract agreed by the client. We will share the contract separately with the Revdex.com. We incurred all costs of promoting his sale and the costs of transferring to our Cincinnati facility as this is the process agreed upon based on our local bidder base in Cincinnati far outweighing our NYC market. Also, the sale was listed as an NYC sale and heavily promoted on multiple platforms, including a mass mailing to our highest bidding customers, once again at EBTH costs. We are not willing to make further concessions based on performance of the sale, the cost incurred in promotion of his sale, the misrepresentation of the items as being non-restored when they were, and the hours we invested by professional restoration specialists to maximize his profits. EBTH has gone above and beyond for this client. We will share the previous restorations found by our staff to the Revdex.com as well. We would like to move towards a resolution, but EBTH is not willing to make any further concession outside of what was offered.Thank you.EBTH
Thank you for the opportunity to respond to your concerns. We have looked into [redacted]’s account and we see that two of her invoices were indeed lost. Invoice [redacted], containing an enameled pin, was shipped out on September 3 via USPS where it was lost in transit. We filed a claim with USPS...
and fully refunded [redacted]’s purchase. Invoice [redacted], containing a collection of costume jewelry, was transferred to our Distribution Center for shipping. During this process, it was lost. We fully refunded this purchase as well. We are a licensed auction house which operates within all legal guidelines established in our industry. Our primary objective is to unite items with buyers and we make every effort to rectify things when that does not happen. Unfortunately, this happened twice to [redacted], once in the shipping process and once in transit between facilities. We deeply apologize for this inconvenience and that we cannot get the items purchased to [redacted]. We would like to offer [redacted] a $50 gift card and invite her to shop with us again, allowing us to create a better experience next time. Best,EBTH
Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased planters and vases on 10/9 for $60, invoice B-[redacted]. With sales tax and shipping, his final invoice total was $256.98.Mr. [redacted] reached out to our customer service team on 10/10 to express his concern over the...
$193.38 shipping cost. The customer service representative with whom he spoke explained that the items were only listed to be shipped and, therefore, not available to be picked up. Mr. [redacted] expressed his frustration at this, as the items were listed as items from [redacted] and he had previously picked up these items. The items purchased by Mr. [redacted] were, in fact, from a sale originating from our [redacted] market. This particular sale was held in conjunction with EBTH and a local business in [redacted] and customer have been able to pick these items up in the past. In effort to better serve our growing global audience, however, EBTH has scaled back local pickup significantly in most markets, including [redacted], and most items are taken to our [redacted] distribution center to be photographed, cataloged and shipped. The items purchased by Mr. [redacted] were taken to this facility. On 10/11, the same day EBTH received notification of the Revdex.com filing, a member of our escalations team called Mr. [redacted]. That person explained the change in our business model to Mr. [redacted] and designated the items available to be picked up at our Distribution Centerr on 10/14. Mr. [redacted] expressed his satisfaction with this solution. Unfortunately, when the team at the Distribution Center went to pull the items for pickup, they were unable to locate the pieces. We called Mr. [redacted] again to let him know that the pieces were unavailable. We have refunded the items and, if we are able to locate them, we will notify Mr. [redacted]. If he’s still interested, we will recharge him for just the items and ship them for free. For his inconvenience, we have also issued him a $50 gift card. We would like to apologize to Mr. [redacted] for this confusion. We are always happy and available to answer questions in the future. Thank you for your consideration, EBTH
Hello,As stated, we want to ensure the Revdex.com and our customer that we are handling our bidding process correctly. Here is the outline of events for the customer.The first screen shot here is the first activity on the account at creation. It shows her IP address and device details. This action occurred on 5/22/2016.This second screen shot is of the bid placed on the item. As you can see in this image, the IP address and device info are the same. You can also see that the Minimum bid was placed at $1 and the maximum bid was set at $500.She went on to view the items on 7/6 at 7:31am.And again on 7/11 at 4:20.Again on 7/12 at 4:10and twice on 7/13 at 9:15 and 13:52Based on the bidding history, she would have been able to see her bid jump up 7/6 and it would have had her as the current winning bidder at $70. By 7/11 she would have seen her winning the bid at $200. She could have contacted us when she first saw her bid at $70 on 7/6 and we could have retracted the bid and canceled her max bid of $500. Given the amount of times she viewed the item even after she won prior to contacting us about not placing the bid on the item, I feel that this was an intentional bid. Also when you place a bid max like this it makes you confirm that you want to place the bid that way. Thank you for the opportunity to review this.EBTHTell us why here...
Thank you for allowing us the opportunity to respond. EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal or payment date. [redacted]'s tracking number was emailed to her on the 10th business day, December 14th. Her...
package is scheduled to be delivered via the UPS today, December 15th. Here is her tracking number: [redacted].
Hello,Please see the attachments.Attachment 1 showcases our bidding page all customers utilize to place bids. It showcases a minimum and maximum bid. Attachment 2 showcases how you manually have to enter a max bid as it is typically blank unless you enter a dollar amount.Attachment 3 showcases the immediate view of winning bid placed with a trophy. Below showcases the view of the Max Bid as well that stays on the bidding page. There is also an FAQ Page Link on the bidding process if they had any questions.Attachment 4 showcases the FAQ's associated with the bidding process.With these factors, we believe we have proven that we have handled being forthcoming with our bidders on the process.EBTH
Thank you for the opportunity to respond further to these concerns. The EBTH app does not require that you select a fulfillment option prior to placing a bid, however, the desktop version of the website does, as does the mobile web browser version of the website. This is not a glitch in the system. We do encourage all bidders to review the options on each item before they place bids, however, as they are listed on each item whether you are viewing the listing on the app or the desktop site. [redacted] shared with us that due to her experience bidding on the desktop site, she is aware of how to find her options before bidding. Due to the confusion of the user interface being different on each platform, we were able to accommodate a pickup of all of the items that were won.EBTH made the choice to ban both accounts due to both [redacted] and [redacted] making calls and sending emails on behalf of [redacted]'s account in regards to invoice B-[redacted]. EBTH has a zero-tolerance policy for abusive behavior towards our staff; in recorded calls with [redacted] she stated “we want to be done with you guys.” We found that it would be mutually beneficial to both parties to discontinue our working relationship. We recognize that [redacted] and [redacted] are separate people, however, [redacted] was the representative of [redacted]'s account while making calls and emails to our customer service team, causing the account that was created after [redacted]'s account was deactivated to be deactivated as well. If the Revdex.com requests we can provide the recorded calls and emails that led to the ban of the account.Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Today, I received the attached emails. The first email informs me that someone will call me this week. This is the third time EBH has closed my complaint tickets saying someone will call me. I still have not received the promised call backs. The second email was received immediately after the first showing my complaint closed again.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I appreciate the quick response from EBTH, a $35 credit for future purchases does not offset the $70 shipping charge. When looking at other reviews from EBTH customers, I'm not the first customer to complain about not being able to pick up a locally held item. While it did say on the item bidding page that shipping was an option, it did not say it was the ONLY option. This is where the confusion comes in. Had I known shipping was the ONLY option, I would not have bid on the items. Additionally, I reached out to your customer service department the morning of the first business day following the auction, I was still given no option except shipping. There needs to be more clarity when it comes to this. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,
[redacted]
Hello,I have reviewed your order. It is on the way to you. We will have a tracker tomorrow. Also, we have refunded all of your shipping for this. Thank you for your feedback on this. Our Customer Service Manager, [redacted], will be contacting you today to update...
you on your items.We apologize again for the delay and thank you for doing business with us again. We have sent you $20 to give us another chance.Thank you![redacted]VP of Customer Experience
Thank you for the opportunity to respond to these concerns.Mr. [redacted] reached out to our customer service team yesterday with a list of invoices he had concerns about. He said they were all older than 30 days old and, therefore, we were unable to help him. According to our terms and conditions,...
“Any claims submitted for review under our return policy must be received within thirty (30) days of the earliest of delivery or your taking possession of the item.” If Mr. [redacted] would like to provide us with a list of invoice numbers, we can check them to see if there’s anything we can do for him. All shipping arrangements are made prior to the sale of an item. We do not make decisions on how to ship an item based on who purchased the item. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards, This is not acceptable in the past when they have damaged items they have done more than refund purchase price. The first time I filed a complaint with Revdex.com it was over 300 worth of Kentucky clothes there vice president contacted me and said he would take care of it and I got a 150 credit since they sold me out. these cars are worth well over 500 total and it was there negligence in the way they packed them and shipped them cheaply to pocket the difference that caused the damage. I know they can not be forced into doing anything right that obvious since they do this all the time to custovers but at least this complaint can show on there record as a reminder to othersend to beware before making there purchase
[redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---Dear Ms. [redacted]: I just got done checking my checking account, and no, I have not yet received my refund from EBTH. In my opinion (and my opinion only), I don't believe my item was "lost." I believe a different bidder who bid higher than me, received it. Although I know there is nothing I can do about it, I hope EBTH realizes, that every time they put something up for auction, and that bid is accepted, a "binding contract" has been created. EBTH "breached" their contract with me. I look forward to getting my refund back.Sincerely,
[redacted]
Thank you for the opportunity to respond to these concerns. The coat purchased by Ms. [redacted] was accurately listed. The fashion team believed it to be from the late 1980s, but were unable to say that definitely, so the designation of “vintage” was left off. Based on the information and photographs, our bidders determined that this piece was worth the amount it sold for.Upon receipt of this response, we investigated the return of the piece. We determined that it had not yet been returned, but it was sent to Ms. [redacted] via [redacted] on 1/13, so she should receive it shortly. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. Ms. [redacted] purchased eight lots of draperies on 3/29 for $687, invoice B-[redacted]. With shipping and sales tax, her final invoice total was $914.61. The items sold to Ms. [redacted] were from EBTH sale [redacted], a sale which originated...
in our [redacted] market but had been taken to our central processing facility in [redacted] for photography, cataloging, and shipment. Prior to being live for bidding on EBTH, each lot was packed and prepared for shipment, so it could be shipped as quickly as possible once the sale was completed and payment was collected. These items would have only shown a shipping option to Ms. [redacted] with no available pickup option on the item page during bidding. On 3/29, as bidding was closing for these items, Ms. [redacted] sent an email to our customer service team requesting to pick these lots up in [redacted], that we combine shipping, or that we transfer these to our [redacted] facility for pickup. On 3/31, our customer service team responded to Ms. [redacted] letting her know that these items are only available to be shipped and that shipping cannot be combined since the pieces were already packed. Ms. [redacted] has been a bidder with EBTH since August of 2015 and has previously only purchased items available to be picked up in the [redacted] market. As a one time courtesy, we have refunded her $93.21, which is half of the shipping cost of $175.84 plus the associated sales tax. We ask that, moving forward, Ms. [redacted] verify whether each item bid on is available to be picked up or if shipping is the only option. Thank you for the opportunity to respond to these concerns. EBTH
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of $100 refund is satisfactory to me. I do not agree that the pictures represented the actual item fairly and hope that EBTH takes this experience to improve their listings. However, I do not want to drag this on further and will agree to the $100 refund offered by EBTH.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. $25 is not a sufficient refund. Please supply copies of all emails including date/times sent.
Regards,
[redacted]
We have return all the funds, correct? I believe the shipment is a bonus.
I have looked through your experience and I can see that you’ve been working with Kriss to get your item. I can also see that she is working tirelessly to find out the current location of the piece. I’m so sorry you’ve been frustrated by your experience with EBTH. We are continuing to search for this. EBTH
Good afternoon,Based on our auction process, we do not estimate values as we start our auctions at $1 and they earn a maximum value due to our worldwide audience. While the client may have felt there were errors in the listings, we are not willing to misrepresent items on our website. We made some concessions to the client as it pertained to descriptions, but as EBTH has the responsibility to our customers should an error in the listing be made, we have to represent the items based on our experts descriptions. Based on our terms and agreements, we have made this client a fair offer on his lamp. This was not a sellable item. We had the right based on the contract to sell the lamp base. We went above and beyond to retrieve the base for the client. We have an offer of $100 for the damage and a $100 EBTH gift card to settle this action. The remaining comments are well within our rights based on the contract agreed by the client. We will share the contract separately with the Revdex.com. We incurred all costs of promoting his sale and the costs of transferring to our Cincinnati facility as this is the process agreed upon based on our local bidder base in Cincinnati far outweighing our NYC market. Also, the sale was listed as an NYC sale and heavily promoted on multiple platforms, including a mass mailing to our highest bidding customers, once again at EBTH costs. We are not willing to make further concessions based on performance of the sale, the cost incurred in promotion of his sale, the misrepresentation of the items as being non-restored when they were, and the hours we invested by professional restoration specialists to maximize his profits. EBTH has gone above and beyond for this client. We will share the previous restorations found by our staff to the Revdex.com as well. We would like to move towards a resolution, but EBTH is not willing to make any further concession outside of what was offered.Thank you.EBTH
Thank you for the opportunity to respond to your concerns. We have looked into [redacted]’s account and we see that two of her invoices were indeed lost. Invoice [redacted], containing an enameled pin, was shipped out on September 3 via USPS where it was lost in transit. We filed a claim with USPS...
and fully refunded [redacted]’s purchase. Invoice [redacted], containing a collection of costume jewelry, was transferred to our Distribution Center for shipping. During this process, it was lost. We fully refunded this purchase as well. We are a licensed auction house which operates within all legal guidelines established in our industry. Our primary objective is to unite items with buyers and we make every effort to rectify things when that does not happen. Unfortunately, this happened twice to [redacted], once in the shipping process and once in transit between facilities. We deeply apologize for this inconvenience and that we cannot get the items purchased to [redacted]. We would like to offer [redacted] a $50 gift card and invite her to shop with us again, allowing us to create a better experience next time. Best,EBTH
Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased planters and vases on 10/9 for $60, invoice B-[redacted]. With sales tax and shipping, his final invoice total was $256.98.Mr. [redacted] reached out to our customer service team on 10/10 to express his concern over the...
$193.38 shipping cost. The customer service representative with whom he spoke explained that the items were only listed to be shipped and, therefore, not available to be picked up. Mr. [redacted] expressed his frustration at this, as the items were listed as items from [redacted] and he had previously picked up these items. The items purchased by Mr. [redacted] were, in fact, from a sale originating from our [redacted] market. This particular sale was held in conjunction with EBTH and a local business in [redacted] and customer have been able to pick these items up in the past. In effort to better serve our growing global audience, however, EBTH has scaled back local pickup significantly in most markets, including [redacted], and most items are taken to our [redacted] distribution center to be photographed, cataloged and shipped. The items purchased by Mr. [redacted] were taken to this facility. On 10/11, the same day EBTH received notification of the Revdex.com filing, a member of our escalations team called Mr. [redacted]. That person explained the change in our business model to Mr. [redacted] and designated the items available to be picked up at our Distribution Centerr on 10/14. Mr. [redacted] expressed his satisfaction with this solution. Unfortunately, when the team at the Distribution Center went to pull the items for pickup, they were unable to locate the pieces. We called Mr. [redacted] again to let him know that the pieces were unavailable. We have refunded the items and, if we are able to locate them, we will notify Mr. [redacted]. If he’s still interested, we will recharge him for just the items and ship them for free. For his inconvenience, we have also issued him a $50 gift card. We would like to apologize to Mr. [redacted] for this confusion. We are always happy and available to answer questions in the future. Thank you for your consideration, EBTH
Hello,As stated, we want to ensure the Revdex.com and our customer that we are handling our bidding process correctly. Here is the outline of events for the customer.The first screen shot here is the first activity on the account at creation. It shows her IP address and device details. This action occurred on 5/22/2016.This second screen shot is of the bid placed on the item. As you can see in this image, the IP address and device info are the same. You can also see that the Minimum bid was placed at $1 and the maximum bid was set at $500.She went on to view the items on 7/6 at 7:31am.And again on 7/11 at 4:20.Again on 7/12 at 4:10and twice on 7/13 at 9:15 and 13:52Based on the bidding history, she would have been able to see her bid jump up 7/6 and it would have had her as the current winning bidder at $70. By 7/11 she would have seen her winning the bid at $200. She could have contacted us when she first saw her bid at $70 on 7/6 and we could have retracted the bid and canceled her max bid of $500. Given the amount of times she viewed the item even after she won prior to contacting us about not placing the bid on the item, I feel that this was an intentional bid. Also when you place a bid max like this it makes you confirm that you want to place the bid that way. Thank you for the opportunity to review this.EBTHTell us why here...
The check company released the check on May 26th.
Thank you for allowing us the opportunity to respond. EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal or payment date. [redacted]'s tracking number was emailed to her on the 10th business day, December 14th. Her...
package is scheduled to be delivered via the UPS today, December 15th. Here is her tracking number: [redacted].
Hello,Please see the attachments.Attachment 1 showcases our bidding page all customers utilize to place bids. It showcases a minimum and maximum bid. Attachment 2 showcases how you manually have to enter a max bid as it is typically blank unless you enter a dollar amount.Attachment 3 showcases the immediate view of winning bid placed with a trophy. Below showcases the view of the Max Bid as well that stays on the bidding page. There is also an FAQ Page Link on the bidding process if they had any questions.Attachment 4 showcases the FAQ's associated with the bidding process.With these factors, we believe we have proven that we have handled being forthcoming with our bidders on the process.EBTH
Thank you for the opportunity to respond further to these concerns. The EBTH app does not require that you select a fulfillment option prior to placing a bid, however, the desktop version of the website does, as does the mobile web browser version of the website. This is not a glitch in the system. We do encourage all bidders to review the options on each item before they place bids, however, as they are listed on each item whether you are viewing the listing on the app or the desktop site. [redacted] shared with us that due to her experience bidding on the desktop site, she is aware of how to find her options before bidding. Due to the confusion of the user interface being different on each platform, we were able to accommodate a pickup of all of the items that were won.EBTH made the choice to ban both accounts due to both [redacted] and [redacted] making calls and sending emails on behalf of [redacted]'s account in regards to invoice B-[redacted]. EBTH has a zero-tolerance policy for abusive behavior towards our staff; in recorded calls with [redacted] she stated “we want to be done with you guys.” We found that it would be mutually beneficial to both parties to discontinue our working relationship. We recognize that [redacted] and [redacted] are separate people, however, [redacted] was the representative of [redacted]'s account while making calls and emails to our customer service team, causing the account that was created after [redacted]'s account was deactivated to be deactivated as well. If the Revdex.com requests we can provide the recorded calls and emails that led to the ban of the account.Thank you for your consideration,EBTH