Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I appreciate the quick response from EBTH, a $35 credit for future purchases does not offset the $70 shipping charge. When looking at other reviews from EBTH customers, I'm not the first customer to complain about not being able to pick up a locally held item. While it did say on the item bidding page that shipping was an option, it did not say it was the ONLY option. This is where the confusion comes in. Had I known shipping was the ONLY option, I would not have bid on the items. Additionally, I reached out to your customer service department the morning of the first business day following the auction, I was still given no option except shipping. There needs to be more clarity when it comes to this. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Today, I received the attached emails. The first email informs me that someone will call me this week. This is the third time EBH has closed my complaint tickets saying someone will call me. I still have not received the promised call backs. The second email was received immediately after the first showing my complaint closed again.
Regards,
[redacted]
Thank you for the opportunity to further respond to these concerns. We checked with the team at [redacted], who told us that nothing was left behind. Additionally, we had our logistics team check in every possible location for -357 but it could not be located. Since Ms. [redacted] did not receive the item, we have refunded her $160 purchase price. We will also refund $32.65, which is half of her shipping price, and all associated sales tax. The total refund is $206.62We appreciate Ms. [redacted]’s patience with us on this matter. Thank you for your consideration,EBTH
Hello,I have reviewed your order. It is on the way to you. We will have a tracker tomorrow. Also, we have refunded all of your shipping for this. Thank you for your feedback on this. Our Customer Service Manager, [redacted], will be contacting you today to update...
you on your items.We apologize again for the delay and thank you for doing business with us again. We have sent you $20 to give us another chance.Thank you![redacted]VP of Customer Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards, This is not acceptable in the past when they have damaged items they have done more than refund purchase price. The first time I filed a complaint with Revdex.com it was over 300 worth of Kentucky clothes there vice president contacted me and said he would take care of it and I got a 150 credit since they sold me out. these cars are worth well over 500 total and it was there negligence in the way they packed them and shipped them cheaply to pocket the difference that caused the damage. I know they can not be forced into doing anything right that obvious since they do this all the time to custovers but at least this complaint can show on there record as a reminder to othersend to beware before making there purchase
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am extremely impressed with the lengths they are willing to go to, in order to ensure that they retain their customers.
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns.Mr. [redacted] reached out to our customer service team yesterday with a list of invoices he had concerns about. He said they were all older than 30 days old and, therefore, we were unable to help him. According to our terms and conditions,...
“Any claims submitted for review under our return policy must be received within thirty (30) days of the earliest of delivery or your taking possession of the item.” If Mr. [redacted] would like to provide us with a list of invoice numbers, we can check them to see if there’s anything we can do for him. All shipping arrangements are made prior to the sale of an item. We do not make decisions on how to ship an item based on who purchased the item. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. The coat purchased by Ms. [redacted] was accurately listed. The fashion team believed it to be from the late 1980s, but were unable to say that definitely, so the designation of “vintage” was left off. Based on the information and photographs, our bidders determined that this piece was worth the amount it sold for.Upon receipt of this response, we investigated the return of the piece. We determined that it had not yet been returned, but it was sent to Ms. [redacted] via [redacted] on 1/13, so she should receive it shortly. Thank you for your consideration,EBTH
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---Dear Ms. [redacted]: I just got done checking my checking account, and no, I have not yet received my refund from EBTH. In my opinion (and my opinion only), I don't believe my item was "lost." I believe a different bidder who bid higher than me, received it. Although I know there is nothing I can do about it, I hope EBTH realizes, that every time they put something up for auction, and that bid is accepted, a "binding contract" has been created. EBTH "breached" their contract with me. I look forward to getting my refund back.Sincerely,
[redacted]
Thank you for the opportunity to further respond to these concerns. The caching issue experienced by our web server did effect the entire sale. It lasted a short time, but was quickly corrected. The quotes generated during this error did not save in our history and, therefore, cannot be honored. This can be seen in the previously attached screen shot “[redacted]_Quotes.” In an effort to rectify this for Mr. [redacted], we have absorbed more than $60 of the shipping cost to send. We understand this was a frustrating error to have occurred. Shipping quotes are estimates of what the cost will be, with the final total being determined after the end of the sale. We do our best to honor these quotes as closely as possible, but they do change sometimes. We have addressed the caching issue with our web server and we will work to ensure errors like this do not occur in the future. Thank you for your consideration. EBTH
I have looked through your experience and I can see that you’ve been working with Kriss to get your item. I can also see that she is working tirelessly to find out the current location of the piece. I’m so sorry you’ve been frustrated by your experience with EBTH. We are continuing to search for this. EBTH
Good afternoon,Based on our auction process, we do not estimate values as we start our auctions at $1 and they earn a maximum value due to our worldwide audience. While the client may have felt there were errors in the listings, we are not willing to misrepresent items on our website. We made some concessions to the client as it pertained to descriptions, but as EBTH has the responsibility to our customers should an error in the listing be made, we have to represent the items based on our experts descriptions. Based on our terms and agreements, we have made this client a fair offer on his lamp. This was not a sellable item. We had the right based on the contract to sell the lamp base. We went above and beyond to retrieve the base for the client. We have an offer of $100 for the damage and a $100 EBTH gift card to settle this action. The remaining comments are well within our rights based on the contract agreed by the client. We will share the contract separately with the Revdex.com. We incurred all costs of promoting his sale and the costs of transferring to our Cincinnati facility as this is the process agreed upon based on our local bidder base in Cincinnati far outweighing our NYC market. Also, the sale was listed as an NYC sale and heavily promoted on multiple platforms, including a mass mailing to our highest bidding customers, once again at EBTH costs. We are not willing to make further concessions based on performance of the sale, the cost incurred in promotion of his sale, the misrepresentation of the items as being non-restored when they were, and the hours we invested by professional restoration specialists to maximize his profits. EBTH has gone above and beyond for this client. We will share the previous restorations found by our staff to the Revdex.com as well. We would like to move towards a resolution, but EBTH is not willing to make any further concession outside of what was offered.Thank you.EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. $25 is not a sufficient refund. Please supply copies of all emails including date/times sent.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[They have made no resolution....nor have they attempted any contact with me. When ever I try calling their number I am unable to even connect to the number. I find their customer service very lacking and their response a total disrespect for my intelligence. IF this money is NOT returned to my account I will contact either an attorney or the AG in Ohio to see what can be done about these people perpetrating a fraud!!!! They ruined a young lady's graduation by stealing money that they were NOT authorized to take and then ran it through in my account in a way that made it impossible for me to get my money back without a long draw out process. They can either refund my money TODAY plus damages or I will take further action myself via any legal and social media possible! Regards,[redacted]
Hello,As stated, we want to ensure the Revdex.com and our customer that we are handling our bidding process correctly. Here is the outline of events for the customer.The first screen shot here is the first activity on the account at creation. It shows her IP address and device details. This action occurred on 5/22/2016.This second screen shot is of the bid placed on the item. As you can see in this image, the IP address and device info are the same. You can also see that the Minimum bid was placed at $1 and the maximum bid was set at $500.She went on to view the items on 7/6 at 7:31am.And again on 7/11 at 4:20.Again on 7/12 at 4:10and twice on 7/13 at 9:15 and 13:52Based on the bidding history, she would have been able to see her bid jump up 7/6 and it would have had her as the current winning bidder at $70. By 7/11 she would have seen her winning the bid at $200. She could have contacted us when she first saw her bid at $70 on 7/6 and we could have retracted the bid and canceled her max bid of $500. Given the amount of times she viewed the item even after she won prior to contacting us about not placing the bid on the item, I feel that this was an intentional bid. Also when you place a bid max like this it makes you confirm that you want to place the bid that way. Thank you for the opportunity to review this.EBTHTell us why here...
Thank you for the opportunity to respond to your concerns. We have looked into [redacted]’s account and we see that two of her invoices were indeed lost. Invoice [redacted], containing an enameled pin, was shipped out on September 3 via USPS where it was lost in transit. We filed a claim with USPS...
and fully refunded [redacted]’s purchase. Invoice [redacted], containing a collection of costume jewelry, was transferred to our Distribution Center for shipping. During this process, it was lost. We fully refunded this purchase as well. We are a licensed auction house which operates within all legal guidelines established in our industry. Our primary objective is to unite items with buyers and we make every effort to rectify things when that does not happen. Unfortunately, this happened twice to [redacted], once in the shipping process and once in transit between facilities. We deeply apologize for this inconvenience and that we cannot get the items purchased to [redacted]. We would like to offer [redacted] a $50 gift card and invite her to shop with us again, allowing us to create a better experience next time. Best,EBTH
Thank you for allowing us the opportunity to respond. EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal or payment date. [redacted]'s tracking number was emailed to her on the 10th business day, December 14th. Her...
package is scheduled to be delivered via the UPS today, December 15th. Here is her tracking number: [redacted].
Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased planters and vases on 10/9 for $60, invoice B-[redacted]. With sales tax and shipping, his final invoice total was $256.98.Mr. [redacted] reached out to our customer service team on 10/10 to express his concern over the...
$193.38 shipping cost. The customer service representative with whom he spoke explained that the items were only listed to be shipped and, therefore, not available to be picked up. Mr. [redacted] expressed his frustration at this, as the items were listed as items from [redacted] and he had previously picked up these items. The items purchased by Mr. [redacted] were, in fact, from a sale originating from our [redacted] market. This particular sale was held in conjunction with EBTH and a local business in [redacted] and customer have been able to pick these items up in the past. In effort to better serve our growing global audience, however, EBTH has scaled back local pickup significantly in most markets, including [redacted], and most items are taken to our [redacted] distribution center to be photographed, cataloged and shipped. The items purchased by Mr. [redacted] were taken to this facility. On 10/11, the same day EBTH received notification of the Revdex.com filing, a member of our escalations team called Mr. [redacted]. That person explained the change in our business model to Mr. [redacted] and designated the items available to be picked up at our Distribution Centerr on 10/14. Mr. [redacted] expressed his satisfaction with this solution. Unfortunately, when the team at the Distribution Center went to pull the items for pickup, they were unable to locate the pieces. We called Mr. [redacted] again to let him know that the pieces were unavailable. We have refunded the items and, if we are able to locate them, we will notify Mr. [redacted]. If he’s still interested, we will recharge him for just the items and ship them for free. For his inconvenience, we have also issued him a $50 gift card. We would like to apologize to Mr. [redacted] for this confusion. We are always happy and available to answer questions in the future. Thank you for your consideration, EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I appreciate the quick response from EBTH, a $35 credit for future purchases does not offset the $70 shipping charge. When looking at other reviews from EBTH customers, I'm not the first customer to complain about not being able to pick up a locally held item. While it did say on the item bidding page that shipping was an option, it did not say it was the ONLY option. This is where the confusion comes in. Had I known shipping was the ONLY option, I would not have bid on the items. Additionally, I reached out to your customer service department the morning of the first business day following the auction, I was still given no option except shipping. There needs to be more clarity when it comes to this. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Today, I received the attached emails. The first email informs me that someone will call me this week. This is the third time EBH has closed my complaint tickets saying someone will call me. I still have not received the promised call backs. The second email was received immediately after the first showing my complaint closed again.
Regards,
[redacted]
Thank you for the opportunity to further respond to these concerns. We checked with the team at [redacted], who told us that nothing was left behind. Additionally, we had our logistics team check in every possible location for -357 but it could not be located. Since Ms. [redacted] did not receive the item, we have refunded her $160 purchase price. We will also refund $32.65, which is half of her shipping price, and all associated sales tax. The total refund is $206.62We appreciate Ms. [redacted]’s patience with us on this matter. Thank you for your consideration,EBTH
Hello,I have reviewed your order. It is on the way to you. We will have a tracker tomorrow. Also, we have refunded all of your shipping for this. Thank you for your feedback on this. Our Customer Service Manager, [redacted], will be contacting you today to update...
you on your items.We apologize again for the delay and thank you for doing business with us again. We have sent you $20 to give us another chance.Thank you![redacted]VP of Customer Experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards, This is not acceptable in the past when they have damaged items they have done more than refund purchase price. The first time I filed a complaint with Revdex.com it was over 300 worth of Kentucky clothes there vice president contacted me and said he would take care of it and I got a 150 credit since they sold me out. these cars are worth well over 500 total and it was there negligence in the way they packed them and shipped them cheaply to pocket the difference that caused the damage. I know they can not be forced into doing anything right that obvious since they do this all the time to custovers but at least this complaint can show on there record as a reminder to othersend to beware before making there purchase
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am extremely impressed with the lengths they are willing to go to, in order to ensure that they retain their customers.
Regards,
[redacted]
Thank you for the opportunity to respond to these concerns.Mr. [redacted] reached out to our customer service team yesterday with a list of invoices he had concerns about. He said they were all older than 30 days old and, therefore, we were unable to help him. According to our terms and conditions,...
“Any claims submitted for review under our return policy must be received within thirty (30) days of the earliest of delivery or your taking possession of the item.” If Mr. [redacted] would like to provide us with a list of invoice numbers, we can check them to see if there’s anything we can do for him. All shipping arrangements are made prior to the sale of an item. We do not make decisions on how to ship an item based on who purchased the item. Thank you for your consideration,EBTH
Thank you for the opportunity to respond to these concerns. The coat purchased by Ms. [redacted] was accurately listed. The fashion team believed it to be from the late 1980s, but were unable to say that definitely, so the designation of “vintage” was left off. Based on the information and photographs, our bidders determined that this piece was worth the amount it sold for.Upon receipt of this response, we investigated the return of the piece. We determined that it had not yet been returned, but it was sent to Ms. [redacted] via [redacted] on 1/13, so she should receive it shortly. Thank you for your consideration,EBTH
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---Dear Ms. [redacted]: I just got done checking my checking account, and no, I have not yet received my refund from EBTH. In my opinion (and my opinion only), I don't believe my item was "lost." I believe a different bidder who bid higher than me, received it. Although I know there is nothing I can do about it, I hope EBTH realizes, that every time they put something up for auction, and that bid is accepted, a "binding contract" has been created. EBTH "breached" their contract with me. I look forward to getting my refund back.Sincerely,
[redacted]
Thank you for the opportunity to further respond to these concerns. The caching issue experienced by our web server did effect the entire sale. It lasted a short time, but was quickly corrected. The quotes generated during this error did not save in our history and, therefore, cannot be honored. This can be seen in the previously attached screen shot “[redacted]_Quotes.” In an effort to rectify this for Mr. [redacted], we have absorbed more than $60 of the shipping cost to send. We understand this was a frustrating error to have occurred. Shipping quotes are estimates of what the cost will be, with the final total being determined after the end of the sale. We do our best to honor these quotes as closely as possible, but they do change sometimes. We have addressed the caching issue with our web server and we will work to ensure errors like this do not occur in the future. Thank you for your consideration. EBTH
I have looked through your experience and I can see that you’ve been working with Kriss to get your item. I can also see that she is working tirelessly to find out the current location of the piece. I’m so sorry you’ve been frustrated by your experience with EBTH. We are continuing to search for this. EBTH
Good afternoon,Based on our auction process, we do not estimate values as we start our auctions at $1 and they earn a maximum value due to our worldwide audience. While the client may have felt there were errors in the listings, we are not willing to misrepresent items on our website. We made some concessions to the client as it pertained to descriptions, but as EBTH has the responsibility to our customers should an error in the listing be made, we have to represent the items based on our experts descriptions. Based on our terms and agreements, we have made this client a fair offer on his lamp. This was not a sellable item. We had the right based on the contract to sell the lamp base. We went above and beyond to retrieve the base for the client. We have an offer of $100 for the damage and a $100 EBTH gift card to settle this action. The remaining comments are well within our rights based on the contract agreed by the client. We will share the contract separately with the Revdex.com. We incurred all costs of promoting his sale and the costs of transferring to our Cincinnati facility as this is the process agreed upon based on our local bidder base in Cincinnati far outweighing our NYC market. Also, the sale was listed as an NYC sale and heavily promoted on multiple platforms, including a mass mailing to our highest bidding customers, once again at EBTH costs. We are not willing to make further concessions based on performance of the sale, the cost incurred in promotion of his sale, the misrepresentation of the items as being non-restored when they were, and the hours we invested by professional restoration specialists to maximize his profits. EBTH has gone above and beyond for this client. We will share the previous restorations found by our staff to the Revdex.com as well. We would like to move towards a resolution, but EBTH is not willing to make any further concession outside of what was offered.Thank you.EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. $25 is not a sufficient refund. Please supply copies of all emails including date/times sent.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[They have made no resolution....nor have they attempted any contact with me. When ever I try calling their number I am unable to even connect to the number. I find their customer service very lacking and their response a total disrespect for my intelligence. IF this money is NOT returned to my account I will contact either an attorney or the AG in Ohio to see what can be done about these people perpetrating a fraud!!!! They ruined a young lady's graduation by stealing money that they were NOT authorized to take and then ran it through in my account in a way that made it impossible for me to get my money back without a long draw out process. They can either refund my money TODAY plus damages or I will take further action myself via any legal and social media possible! Regards,[redacted]
Hello,As stated, we want to ensure the Revdex.com and our customer that we are handling our bidding process correctly. Here is the outline of events for the customer.The first screen shot here is the first activity on the account at creation. It shows her IP address and device details. This action occurred on 5/22/2016.This second screen shot is of the bid placed on the item. As you can see in this image, the IP address and device info are the same. You can also see that the Minimum bid was placed at $1 and the maximum bid was set at $500.She went on to view the items on 7/6 at 7:31am.And again on 7/11 at 4:20.Again on 7/12 at 4:10and twice on 7/13 at 9:15 and 13:52Based on the bidding history, she would have been able to see her bid jump up 7/6 and it would have had her as the current winning bidder at $70. By 7/11 she would have seen her winning the bid at $200. She could have contacted us when she first saw her bid at $70 on 7/6 and we could have retracted the bid and canceled her max bid of $500. Given the amount of times she viewed the item even after she won prior to contacting us about not placing the bid on the item, I feel that this was an intentional bid. Also when you place a bid max like this it makes you confirm that you want to place the bid that way. Thank you for the opportunity to review this.EBTHTell us why here...
Thank you for the opportunity to respond to your concerns. We have looked into [redacted]’s account and we see that two of her invoices were indeed lost. Invoice [redacted], containing an enameled pin, was shipped out on September 3 via USPS where it was lost in transit. We filed a claim with USPS...
and fully refunded [redacted]’s purchase. Invoice [redacted], containing a collection of costume jewelry, was transferred to our Distribution Center for shipping. During this process, it was lost. We fully refunded this purchase as well. We are a licensed auction house which operates within all legal guidelines established in our industry. Our primary objective is to unite items with buyers and we make every effort to rectify things when that does not happen. Unfortunately, this happened twice to [redacted], once in the shipping process and once in transit between facilities. We deeply apologize for this inconvenience and that we cannot get the items purchased to [redacted]. We would like to offer [redacted] a $50 gift card and invite her to shop with us again, allowing us to create a better experience next time. Best,EBTH
We have return all the funds, correct? I believe the shipment is a bonus.
Thank you for allowing us the opportunity to respond. EBTH will use reasonable efforts to ship the merchandise within ten (10) business days after the scheduled sale removal or payment date. [redacted]'s tracking number was emailed to her on the 10th business day, December 14th. Her...
package is scheduled to be delivered via the UPS today, December 15th. Here is her tracking number: [redacted].
Thank you for the opportunity to respond to these concerns. Mr. [redacted] purchased planters and vases on 10/9 for $60, invoice B-[redacted]. With sales tax and shipping, his final invoice total was $256.98.Mr. [redacted] reached out to our customer service team on 10/10 to express his concern over the...
$193.38 shipping cost. The customer service representative with whom he spoke explained that the items were only listed to be shipped and, therefore, not available to be picked up. Mr. [redacted] expressed his frustration at this, as the items were listed as items from [redacted] and he had previously picked up these items. The items purchased by Mr. [redacted] were, in fact, from a sale originating from our [redacted] market. This particular sale was held in conjunction with EBTH and a local business in [redacted] and customer have been able to pick these items up in the past. In effort to better serve our growing global audience, however, EBTH has scaled back local pickup significantly in most markets, including [redacted], and most items are taken to our [redacted] distribution center to be photographed, cataloged and shipped. The items purchased by Mr. [redacted] were taken to this facility. On 10/11, the same day EBTH received notification of the Revdex.com filing, a member of our escalations team called Mr. [redacted]. That person explained the change in our business model to Mr. [redacted] and designated the items available to be picked up at our Distribution Centerr on 10/14. Mr. [redacted] expressed his satisfaction with this solution. Unfortunately, when the team at the Distribution Center went to pull the items for pickup, they were unable to locate the pieces. We called Mr. [redacted] again to let him know that the pieces were unavailable. We have refunded the items and, if we are able to locate them, we will notify Mr. [redacted]. If he’s still interested, we will recharge him for just the items and ship them for free. For his inconvenience, we have also issued him a $50 gift card. We would like to apologize to Mr. [redacted] for this confusion. We are always happy and available to answer questions in the future. Thank you for your consideration, EBTH
The check company released the check on May 26th.