Wireless Emporium Inc

customer will be unsubscribed

Thank you for reaching out to Cellular Outfitter. We are so very sorry to hear that the customer is not happy with the recent purchase from Cellular Outfitter. Upon pulling up the order, I see that the problem lies with the USPS as they have lost the package, per the attached
tracking information.*** Upon looking at the notes from Senior Customer Service Agent *** on 7/26/16, the customer called in and was upset that the USPS could not locate her order, and with out having the customer wait the full business days for delivery as per the shipping terms of service she refunded the customer in full the $15.96.The payment was been refunded back to the method of payment used when placing the order, and customer must reach out to their financial institution if she has no see the funds released back

We are so sorry for any inconvenience this has caused you! I have gone ahead and processed a full refund in the amount of $back to your account You should see this reflect within 3-business days You will not be required to send the defective cords back, you can discard
them at your discretion.
Please let me know if you have any additional questions, comments, or concernsBest Regards,
*** ***
Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Holding my phone over the clear face of the box enabled me to extensively view that the case was extremely large for my phoneI did not open the box because the case was extremely to largeIf the box did not have a clear window to visually see what was inside, then I would have had to open the boxThe case was not made for my phone, period

I can't figure out how to respond on your website, but I wanted to let you know that I no longer need you to seek resolution from the companyMy credit card company has sided with me and issued a refund. However, I still want the public to know how this company does businessAlthough they
agreed that I wouldn't have known what the final price was until after my payment was submitted, they refused to refund the differenceThey also told me that they would send me the stylus that was supposed to have been included in my shipment and they haven't done thatThis company appears to be very dishonestI don't think it's fair that my credit card company has to cover for their deviousness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below Hello ***,
I'm forwarding the messages that I received from cellular outfitters just minutes before the one I received from you. These messages make no sense as I have not placed any new orders. This is not a response to the complaint I made to Revdex.com. I'm now concerned they will continue to charge my credit card with orders I did not place, as it looks that way according to their e-mail. I did not place any new orders!
What is the recourse now? What happens if they refuse to respond or give a refund? How can consumers be protected from fraudulent companies like this?
Thank you,
***
Your Order Has Been ConfirmedThanks For Shopping With Cellular Outfitter
Regards,
*** ***

Hello ***
Please note the refund was processed on the 13th of July back to the Visa ending in ***Please allow 3-business day for the fund to post back to you account.
Please let us know if you have any further questions.
Thank You for contacting Wireless Emporium

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me The problem was resolved by my credit card companyThey gave me the creditI did not resolved with company as it has taken much too long to get a response from themThey only responded because they got letter from you.Issue is closed.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.It was the right photo on the wrong size caseI need the photo to be put on the iphonecaseYou sent a plus case.
Regards,
*** ***

Thank you for reaching out to Cellular Outfitter. We have issued the customer a full refund

receipt:Paid withWirelessEmporiumincinc dba CellularOutfitter.comInvoice ID***Purchase detailsPurchase amount$34.93Shipping$17.93Total$52.86 Invoice authorized was for and the company added the to the *** authorization w\o my knowledge or permission. Obviously, a
highly unethical practice.notice to cancel transaction was sent on 9-21. Interestingly, the notice os shipment was sent on the notice of cancellation

***- Spoke with the customer earlier today and the order was canceled and the payment voided Customer complained about not being able to view the shipping and handling prior to checking out Explained shipping and handling is $for the first item and $for each
additional item Three shipping options are presented on the order check out screen and customers must select a shipping type and click on the "Apply" button below After doing so, the grand total is updated to reflect the selected shipping option

We apologize for the delay that was encountered with your orderThe order was shipped on 1/and according to the post office information was delivered on 1/The tracking information can be view here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=***As a way
to apologize for this inconvenience I have issued you a full refund to your original form of paymentPlease allow 2-business days for the credit to post.If you need any further information please let us know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I completely understand the need to charge shipping and handling, the problem is that the amount is not shown on the order page before clicking the final button to place the orderCustomers should know the final price they will be charged while they still have time to change their minds about whether or not to place the orderI am not aware of any other online retailer that does not operate this wayIt is underhanded not to have the shipping charges clearly visible before the final submission of the orderApparently, I am not the first customer to make this same complaintYour practices are deceitful and underhandedIf your shipping prices are fair, you should be willing to follow practices and make them clear on the order page before the final order is submitted.Your response shows that you are willfully using deceitful tactics because you did not address the real nature of my complaint, nor have you stated that you intend to make this change
Regards,
*** ***

Thank you for reaching out to Cellular Outfitter.
We are so very sorry to hear that the customer is not happy with the recent purchase from Cellular Outfitter.
Upon pulling up the order, I see that the problem lies with the USPS as they have lost the package,
per the attached tracking information.***
Upon looking at the notes from Senior Customer Service Agent *** on 7/26/16, the customer called in and was upset that the USPS could not locate her order, and with out having the customer wait the full business days for delivery as per the shipping terms of service she refunded the customer in full the $The payment was been refunded back to the method of payment used when placing the order, and customer must reach out to their financial institution if she has no see the funds released back

Customer has been advised that a Store Credit is good for one year from date of issuanceSince we have updated our systems and which anything past year has fallen offIt has been years since the re communication has started

Good Morning, Thank you for forwarding this information on to Cellular Outfitter. We have processed the refund per the customers request in the amount of $as the customer did not factor in the tax paid on the order. The customer can expect to see the refund post back to the
account used when placing the order in the next 3-business days.Thank You for Contacting Cellular Outfitter. ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] - I STILL HAVE NOT RECEIVED ANY RMATHIS IS TYPICAL OF THIS SELLER. THEY SAY THEY SEND SOMETHING BUT DO NOT SEND IT- I HAVE CAREFULLY WATCHED ALL MY EMAIL ACCOUNT FOR THE RMA AND NOTHING HAS ARRIVEDL I HAVE CONSISTENT CHECKED MY SPAM FOLDER ALSO- I KNOW THEY HAVE THE CORRECT ADDRESS BECAUSE I RECEIVED A CANNED RESPONSE TO MY TICKET- I ORDERED THE PROPER ITEM, AND WHEN I USED A PROPER CABLE - WHICH WAS NOT INCLUDED WITH THE DEVICE, THE PHONE ITSELF SAID THAT IT WAS NOT A PROPER CHARGING DEVICE. THEY NEED TO RESEARCH THEIR PRODUCTS BETTER. I STILL HAVE NO GOTTEN ANYTHING THAT WILL HELP ME RESOLVE THIS ISSUE.I DON'T KNOW WHERE THEY THINK THEY ARE SENDING THIS RMA BUT IT IS NOT TO MY PROPER EMAIL ADDRESS: ***@VERIZON.NET - NO DOTS IN THE NAME
Regards,
*** ***

An investigation has been initiated to determine the failure in the unsubscribe process. Customer has direct contact with Customer Service Supervisor who will be personally working to stop all further emails