Wireless Emporium Inc

here is my invoice and I even added a bit of the advert on the third picture

Customer Ms*** placed an order on Sunday May 8th with Express Shipping, which has an posted transit time of 1-business days(Express Mail (1-Business Day Delivery)All orders shipped via Express Mail will require signature upon
delivery.) http://www.cellularoutfitter.com/shipping-policy.html It also indicates that our warehouse does not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.Ms*** emailed on May 10th the 1st business day in the 1-day transit time, over the course of the multiple emails she was advised that she placed the order on the weekend and her order was not late or stolen, it was simply still in transitFrom the initial email Ms*** has had a not so nice tone even to the affect of using profanity as you can see in the attached emails. Ms.*** did call in and speak initially with a Customer Service Agent, who also advised that the order had shipped and per the 1-business days should deliver the next dayAt that time she was not satisfied with the response given and asked to speak with a Manager, and was then transferredCustomer Service Manger *** then came on the line and tried to explain the same posted transit time and was in the middle of explaining, that if the order did not deliver by the following day we would refund her the cost paid for the expedited shipping, unfortunately Ms*** hung up before she could complete her sentence.When looking at the tracking information provided by the USPS, it is very easy to understand Ms*** confusion, as they has a posted "scheduled delivery day of May 10th , pm"However her anger appears to be misdirected at us, instead of the USPSThe most recent tracking on the order shows the USPS did attempt to deliver on the correct day the 11th but she was not available to sign for the order. https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=*** Customer Service Manager ***, did reach out to Ms*** to remedy the situation and even went so far as to refund her in full $the amount paid for the order, due to the USPS errorBut no response from customer at all

Thank you for contacting Cellular Outfitter!Please be advised that we are completely aware that there was a system error that occurred when sending Return Authorization/Labels to our Customers. Mr*** as ones of those customers and I do see that he received the Label on July 12th @2:pm
Due to the frustration caused by the System Error, we have already issued the refund in full. Please fee free to contact us if there are any further questions

Hello Mr ***,I apologize for the issues you experienced with Cellular Outfitter.I was able to locate an email you had sent us on Dec regarding status of the battery and a representative had responded back on Dec with two options: letter-spacing: normal; line-height: 18.85px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-">I can leave this order on hold and notify you when it's back in stock via emailCancel the back order and provide a full refund (including shipping) for the itemWe never received a response from you.At this point I have processed a refund for $and $for the shipping and handling. Please allow your bank a few days to post the funds back into your original payment method.I apologize for the inconvenience this may have caused. Feel free to contact me with any additional questions or concerns at *** *** ***.Best regards,Customer Success Team

At this time, I do not have the complaint number of the duplicate complaint But this order
was shipped out with UPS tracking number: *** Our records indicate that this order was delivered on December 20th in time for Christmas, as promised Best Regards,*** ***Customer Service Manager

Good morning, Based on your account information, a refund in the amount of $was issued back to your account on January 21st The amount of $was the actual amount paid for the cord after a 15% discount was applied at check out. Best Regards,***

I ordered items in July from this company, First of all, the shipping and handling was more than the order itself (very small, lightweight items) and you're not advised of the s&h cost until final checkout
Secondly, I ordered a USB/phone cord, which will only work as a charger (cannot connect with my PC) In addition, I ordered a cell phone cover, which did not fit I emailed them, got proper authorization for an exchange, paid $to return the item (which they received via USPS) Two and one-half months later, emails, a telephone attempt (got their message machine and left message), and an attempt to resolve the issue thru Paypay (which they also ignored), I still have not received a new item or a refund or any other response from this company!
Since the cell phone cover was only $plus the original and return s&h, I've decided to give up on resolving this issue with wirelessemporium.com I would, however, like others to know about my bad experience with them so they won't have to deal with this unprofessional company They also go by cellular outfitters

We offer three different shipping methods. In order for our cart to calculate a shipping and handling fee, a shipping method must be selected and the "apply" button clicked. The shipping methods appear to the left of the order details (or under "Shipping Options" at the top of the
page if you're using a mobile browser).*** First Class Mail (4-Business Days) is calculated at $for the first item and $for each additional item.*** Priority Mail (2-Business Days) is calculated at $for the first item and $for each additional item.Express Shipping (1-business days) is calculated at $for the first item and $for each additional item.Details related to calculation of Shipping and Handling fees are available in multiple locations on the site. An estimate of Shipping and Handling fees, as well as any applicable taxes, are provided once the shipping address has been provided and the shipping method selected.Please see enclosures illustrating location of shipping method selection, location of estimated Shipping and Handling fees, and verbiage indicating how to update estimates prior to order submission.A partial refund was offered as a courtesy to the complainant. This offer was accepted and a refund subsequently issued (transaction ID ***) on 9/18/to the complainants *** account

The company did not respond to my email to cancel the orders and you cannot reach a person at this companyAlso does not state anything about shipping feesDid not receive anything stating the order was confirmed and that is why I tried a second time with the same results

Customer Ms*** placed an order on Sunday May 8th with Express Shipping, which has an posted transit time of 1-business days(Express Mail (1-Business Day
Delivery)All orders shipped via Express Mail will require signature upon delivery.) http://www.cellularoutfitter.com/shipping-policy.html It also indicates that our warehouse does not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.Ms*** emailed on May 10th the 1st business day in the 1-day transit time, over the course of the multiple emails she was advised that she placed the order on the weekend and her order was not late or stolen, it was simply still in transitFrom the initial email Ms*** has had a not so nice tone even to the affect of using profanity as you can see in the attached emails.
Ms.*** did call in and speak initially with a Customer Service Agent, who also advised that the order had shipped and per the 1-business days should deliver the next dayAt that time she was not satisfied with the response given and asked to speak with a Manager, and was then transferredCustomer Service Manger *** then came on the line and tried to explain the same posted transit time and was in the middle of explaining, that if the order did not deliver by the following day we would refund her the cost paid for the expedited shipping, unfortunately Ms*** hung up before she could complete her sentenceWhen looking at the tracking information provided by the USPS, it is very easy to understand Ms*** confusion, as they has a posted "scheduled delivery day of May 10th , pm"However her anger appears to be misdirected at us, instead of the USPSThe most recent tracking on the order shows the USPS did attempt to deliver on the correct day the 11th but she was not available to sign for the order. https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=***
Customer Service Manager ***, did reach out to Ms*** to remedy the situation and even went so far as to refund her in full $the amount paid for the order, due to the USPS errorBut no response from customer at all

I placed an order and the shipping cost wasn't in the total, I checked my email later and saw I was charged $for shippingI emailed them to cancel my order and they wrote back and said if I wanted they would only charge me $ for shipping I never wrote back and two days later I reviewed an email that my order had shippedI emailed them again and they said because I didn't write back that's why the order shippedWhat part of cancel my order didn't they understand Also if you have an issue they have no phone number to call

DO NOT DO BUSINESS WITH THIS COMPANY They *will* charge your card more than you authorized, and then they will blame it on you Between the time I authorized my order and the time they actually submitted it to PayPal, they doubled the total amount charged Then they blamed it on me, as if I should somehow know there were hidden charges applied after authorization They also mocked me daring to report it to PayPal for unauthorized charges (for the record PayPal settled in my favor within an hour when presented with the original receipt and actual charges)
Stay far, far away

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Client received order two days after complaint was issued, as well as receiving a refund on additional shipping charge as a courtesy. This was a split-shipment item from our vendor, which we show on our order confirmation pages so client's are aware they will receive two or more packages.

Hello **, I am sorry for the issues you are experiencing with your order.  I see that the order has shipped and was delivered on 05/30.  You may view the tracking details below:[redacted] Kind...

regards, Celullar Outfitter Support Team

With the exception of special promotions, Cellular Outfitter does not offer nor advertise free shipping.We offer three different shipping methods.  In order for our cart to calculate a shipping and handling fee, a shipping method must be selected and the "apply" button clicked.  The...

shipping methods appear to the left of the order details (or under "Shipping Options" at the top of the page if you're using a mobile browser).Illustrations of shipping method selection and updated shipping and handling estimates are attached.

Hi [redacted]! It looks like one of your orders was already refunded for the amount of $15.98, which was order #[redacted]. There are four orders under your name, but you claim that you returned only three. What are the other order numbers that you returned? Also you mention having tracking...

information, but upon a search of our e-mail logs we only find where you sent us the tracking information for the package that was already refunded. If you can provide us with that information we would be more than happy to help! Best, Cellular Outfitter

Hello Mr [redacted],I apologize for the issues you experienced with Cellular Outfitter.I was able to locate an email you had sent us on Dec 28 regarding status of the battery and a representative had responded back on Dec 31 with two options:1. I can leave this order on hold and notify you when it's back...

in stock via email2. Cancel the back order and provide a full refund (including shipping) for the itemWe never received a response from you.At this point I have processed a refund for $9.99 and $1.99 for the shipping and handling.  Please allow your bank a few days to post the funds back into your original payment method.I apologize for the inconvenience this may have caused.  Feel free to contact me with any additional questions or concerns at [redacted].Best regards,Customer Success Team

Here is a copy of the confirmation email with payment.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]