Wireless Emporium Inc

Thanks!

We apologize for the delay that was encountered with your order. The order was shipped on 1/9 and according to the post office information was delivered on 1/14. The tracking information can be view...

here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=[redacted]
As a way to apologize for this inconvenience I have issued you a full refund to your original form of payment. Please allow 2-3 business days for the credit to post.
If you need any further information please let us know.

Order has been shipped and customer has been advised that FPX-SAM-J717-MY10 is out stock and to select another case with in the same price range as paid for the case $2.99 no...

response has been given as of 2/6. Please see the attached invoice where the  FPX-SAM-J717-MY10  shows price paid $2.99, not sure why the customer is trying to deceive by indicating $16.94 refund. If customer does not wish to choose an alternate then the cost of case can be refunded.

Good Morning, 
Thank you for forwarding this information on to Cellular Outfitter. 
We have processed the refund per the customers request in the amount of $40.72 as the customer did not factor in the tax paid on the...

order. 
The customer can expect to see the refund post back to the account used when placing the order in the next 3-5 business days.
Thank You for Contacting Cellular Outfitter. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Client received order two days after complaint was issued, as well as receiving a refund on additional shipping charge as a courtesy.
 
This was a split-shipment item from our vendor, which we show on our order confirmation pages so client's are aware they will receive two or...

more packages.

We are very sorry for any inconvenience this has caused Mr. [redacted].  We have been in contact with him via email about this issue and provided a full refund of the amount paid and that he will not be required to return the items he received.  
Please let me know if you have...

any additional questions in regards to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
The problem was resolved by my credit card company. They gave me the credit. I did not resolved with company as it has taken much too long to get a response from them. They only responded because they got letter from you.
Issue is closed. 
Regards,
[redacted]

[redacted] rgb(252, 252, 252);">A full refund has been issued to the original form of payment. We apologize for the inconvenience this may have caused.

We apologize for this entire inconvenience. A full refund in the amount of $23.21 was issued to the original [redacted] account used for payment on 2/11. If anything else is needed please let us know.

I would like for my complaint to become a art of this company's records.  Kindly inform me  via mail when this is done.  The public needs to know of this company's practices.  I will post all communication from them online (Youtube)  so that their LIES can be seen by everyone.  Thank you.
[redacted]

I apologize for any inconvenience this may have caused you. I have issued a full refund to the original form of payment. Please allow 2-3 business days for the credit to post back to the account.
Additionally, I have created a new order to have the correct battery sent to you, at...

no charge to you.
Please let us know if you have any further questions. You can contact me directly at [redacted]

Wireless Emporium finally responded and sent me the correct item. Thank You for your help.

Hi [redacted]!
 
It looks like one of your orders was already refunded for the amount of $15.98, which was order #[redacted]. There are four orders under your name, but you claim that you returned only three. What are the other order numbers that you returned? Also you mention having...

tracking information, but upon a search of our e-mail logs we only find where you sent us the tracking information for the package that was already refunded. 
If you can provide us with that information we would be more than happy to help!
 
Best,
 
Cellular Outfitter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received the a refund for the unshipped product.  It was a shame that it took your involvement to get this done.  I greatly appreciate your help in getting this matter resolved.
Regards,
[redacted]

The message the customer received was a confirmation for the replacement we were sending as stated in my previous response.  This message states that the grand total is $0.00, meaning there is no charge for this as we want to make sure the customer receives the correct working battery like they ordered. A full refund was also issued and an email would have been received for that also.
I apologize for any confusion but nothing was charged to the customer. We have sent out a new battery to the customer this week. If anything else is needed from us please let me know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
It was the right photo on the wrong size case. I need the photo to be put on the iphone6 case. You sent a 6 plus case. 
Regards,
[redacted]

Thank you for contacting Cellular Outfitter!
Please be advised that we are completely aware that there was a system error that occurred when sending Return Authorization/Labels to our Customers. 
Mr. [redacted] as ones of those customers and I do see that he received the Label on...

July 12th @2:34 pm. Due to the frustration caused by the System Error, we have already issued the refund in full.  
Please fee free to contact us if there are any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
 
Hello,
It is my understanding the company has sent me the correct battery.  It should arrive this week.  This is acceptable to me as a resolution to this complaint, as long as it is the correct battery, new and in proper working order!
Thank you,
[redacted] 
 
Regards,
[redacted]

Thank you for reaching out to Cellular Outfitter. 
 
We have issued the customer a full refund.