Wireless Emporium Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
[redacted]
[redacted]

The message the customer received was a confirmation for the replacement we were sending as stated in my previous response.  This message states that the grand total is $0.00, meaning there is no charge for this as we want to make sure the customer receives the correct working battery like they ordered. A full refund was also issued and an email would have been received for that also.I apologize for any confusion but nothing was charged to the customer. We have sent out a new battery to the customer this week. If anything else is needed from us please let me know.

As a courtesy for the delayed resolution, I have issued a refund today.  The item does not need to be returned. [redacted]

I apologize for any inconvenience this may have caused you. I have issued a full refund to the original form of payment. Please allow 2-3 business days for the credit to post back to the account.Additionally, I have created a new order to have the correct battery sent to you, at no charge to...

you.Please let us know if you have any further questions. You can contact me directly at [redacted]

Attached please find a copy of my order as well as the first of 3 'canned' responses to my e:Mails to Customer Service to cancel the order. Please let me know if you need anything else. Thank you. Regards,   [redacted]

Hi there!We're so sorry to hear that you had issues with your order for a customer case! Upon looking into our e-mails, we do see that you contacted us on August 30th and then on September 1st one of our representatives responded to try and confirm the make and model of the phone so we could help in...

getting a replacement set up. This e-mail was sent to: [redacted]We'd still be more than happy to set up a replacement, but none of the correspondence we've received has detailed what was wrong with the case other than it being "wrong". Was it the right photo but didn't fit her phone, or was it the right size for her phone but the wrong photo? We have an order for an Apple iPhone 6 with a photo of what looks to be your family on vacation. Does she have an iPhone 6, or does she have the 6 Plus? Please feel free to get back in touch with us and we would be more than happy to still issue a replacement case so your daughter can get what she wanted. :) All the best,Cellular Outfitter

As I explained in my complaint, this is a terroristic super conartist organization; therefore, I do not have an invoice or receipt.  I forced them to call me today and told them how bad they were and they stated they do not issue invoices or receipts.  I wish I could help you more, but...

this again shows what flakes they are.

Hi [redacted]! So sorry to hear you received items that weren't functioning properly. It does look like on the 20th of January one of our representatives has already set up a replacement shipment for you in response to an e-mail you sent us. That replacement shows as delivered to your...

provided address on the 26th.  If you have any further issues with the order, please don't hesitate to respond to the support e-mail that was sent so we can assist you further.  All the best, Cellular Outfitter

Hello [redacted], I apologize for the issues you've been experiencing with the case and the company during our warehouse and customer service transition.  I have processed a refund for the full amount of the order.  Please allow 3 to 5 business days for the funds to post back into your...

account.

Hello [redacted],I am sorry for the issues you experienced with your order. I have honored a full refund of $23.98 to be processed back into your MasterCard.  Please allow 3 to 5 business days for the funds to...

post back into your account and there is no need to send the defective battery back to us.Feel free to contact us with any additional questions or concerns you may have.Kind regards,Customer Success Team

This is a duplicate complaint, has been responded to on another Revdex.com ticket with delivery details using tracking information [redacted]

We are so sorry for any inconvenience this has caused you!  I have gone ahead and processed a full refund in the amount of $14.96 back to your account.  You should see this reflect within 3-5 business days.  You will not be required to send the defective cords back, you can discard...

them at your discretion. Please let me know if you have any additional questions, comments, or concerns.Best Regards,[redacted]Customer Service Manager

Good morning, I am so sorry that you have not received your battery.  Based on your account history, you spoke with one of our Customer Service Reps on January 12th and a replacement order is being shipped with USPS tracking number: [redacted]
 We have also...

refunded $5.99 back to your account for the inconvenience this has caused you. Please let us know if you have any additional questions, comments, or concerns.Best Regards,[redacted]Customer Service Manager

Please note that after entering in the shipping address the customer need only press the blue APPLY button to update shipping costs. If I customer over looks this it will revert to the basic $5.99 for the 1st item and $1.99 each additional item after that.

Here are screengrabs via my email of the invoice and all the information pertaining to my order, per your request

Contacted [redacted] through email regarding her concern and she agreed to have her missing items reshipped with priority shipping.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The items that were resent to me still are not working. Like stated before I have a LG Tribute 5 phone and the wire sent fits but DOES NOT work, so now I have two wires that are not working. I ordered a car charger wire for the stated above phone.
Regards,
[redacted]

Hello [redacted],I am sorry to hear about the issues you experienced with your order.  After reviewing your order I see that a refund was processed back into your [redacted] account for $24.08.  In the future, please try the case first and don't assume that it doesn't fit.  Many times,...

certain cases may appear too large or too small but do fit the phones they are intended for.

Customer has an order that was placed on 1/6/17, and has been sent a return authorization for a full refund of the cost of the items.Customers emails state her batteries are not what she order, where in the customer error lies as the customer ordered [redacted] S8 Plus - 4,500 mAh Portable...

Battery Charger/Powerbanks, which are universal items that can charge not only all phones, but tablets and accessories with a USB charging function. Customer has also been emailed the RMAHello [redacted],Your request for return has been approved.Once your return has been received by the returns department, it can take 5 business days or up to 10 business days to see the refund for cost of the item(s) processed.Please note shipping and handling is non - refundable.https://www.cellularoutfitter.com/return-policy.htmlYou would actually have to use your own cord to charge with the Power Bank, and the cords you've receive with the Power Banks are only meant to charge them.If you have any questions, please contact [email protected] you! At this time the customer only need return for a refund. https://www.cellularoutfitter.com/return-policy.html

Cellular Outfitter does not offer not free shipping and handling. In order to offer our factory-direct wholesale pricing to the public, CellularOutfitter.com charges shipping and a minimal handling fee per item on orders. Similar to a warehouse membership fee, it allows us to pass on...

considerable savings by skipping the retail “middleman”. Please refer to the below charts for our shipment cost for both Cellular Outfitter and Cellular Outfitter CanadaShipping within the United States (Shown in US Dollars):Method Delivery Time CostUSPS First Class 4-10 Business Days $5.99 for the first item, $1.99 per each additional item.USPS Priority Mail 2-4 Business Days $9.99 for the first item, $1.99 per each additional item.USPS Express Mail (Signature Required) 1-2 Business Days $22.99 for the first item, $1.99 per each additional item.