Wireless Emporium Inc

Hello [redacted] Please note the refund was processed on the 13th of July back to the Visa ending in [redacted]. Please allow 3-5 business day for the fund to post back to you account.  Please let us know if you have any further questions.  Thank You for contacting Wireless Emporium.

TRACKING NUMBER(S):[redacted] I received two packages. The tracking numbers are listed above. The only item that I ordered which I actually received was:[redacted] J3 [redacted] - TRACK TIRE DESIGN RUGGED HYBRID CASE WITH KICKSTAND, BLACK/BLUE If you...

need anything further please let me know.Thank you

[redacted]A full refund has been issued to the original form of payment. We apologize for the inconvenience this may have caused.

Customer placed order for 3 items on 12/30/17 7:57 Pm well after business hours on a holiday weekend. Customer was advised that the shipping and handling of $5.99 for the 1st item and $1.99 each additional item after that. Customer ordered 3 items = $9.97 bring order total to $18.74 and customer was...

offered and refunded $9.97 cost of shipping as a courtesy.  At this time if the customer would like the full refund all the customer has to do is return the items for a refund.  https://cellular-outfitter-faq.helpscoutdocs.com/article/120-how-much...⇄

We are very sorry for any inconvenience this has caused Mr. [redacted].  We have been in contact with him via email about this issue and provided a full refund of the amount paid and that he will not be required to return the items he received.  Please let me know if you have any additional...

questions in regards to this matter.

[redacted]Customers order was shipped, it was delayed due to a back up on our end and to apologize for this inconvenience we have issued him a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I finally received my return label but there has not been a full refund issued like your company has stated in your response. Please follow threw with the full refund like you stated you have already done.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this business has still not removed my email address from their database, nor have they stopped sending me emails; I have received two emails already this morning (attached for your reference).I would like to reiterate that I have never purchased any products or services from Cellular Outfitter, nor have I ever subscribed to receive emails from Cellular Outfitter. I want them to STOP sending me emails.
Regards,
[redacted]

Please note the customer contacted out chat team on 4/4, and...

was issued a courtesy reship as they incorrectly ordered the 2 items they wanted to return. We sent out the replacement items at NO ADDITIONAL COST and no return required, that order number is [redacted]. Please note the customer was also advised of the shipping and handling policy. [redacted]

[redacted]Customers order was...

shipped, it was delayed due to a back up on our end and to apologize for this inconvenience we have issued him a full refund.

Our customer support team has reached out to the customer to assist with this order, as they is an item on back order that is holding up the order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The customer placed the order on January 31, 2017 and sent an email requesting to cancel shortly after.  Our email response time is 24 to 36 hours, this order shipped on February 1st before we can respond to the customer's email.  Reason for canceling is due to the shipping and handling...

charge.  As a courtesy for the customer, we issued a $3.00 refund on February 1st bringing the shipping and handling cost down to $2.99 from $5.99, but also offered him to refuse the package if he was not happy with the item and / or overall cost of the order.  As a final solution I processed the remaining refund of $6.98.

Thank you for reaching out to Cellular Outfitter. We have removed your email from our email list and please note we do not and have not shared customer information with any other companies.

Hi there!
We're so sorry to hear that you had issues with your order for a customer case! Upon looking into our e-mails, we do see that you contacted us on August 30th and then on September 1st one of our representatives responded to try and confirm the make and model of the phone so we...

could help in getting a replacement set up. This e-mail was sent to: [redacted]We'd still be more than happy to set up a replacement, but none of the correspondence we've received has detailed what was wrong with the case other than it being "wrong". Was it the right photo but didn't fit her phone, or was it the right size for her phone but the wrong photo? We have an order for an Apple iPhone 6 with a photo of what looks to be your family on vacation. Does she have an iPhone 6, or does she have the 6 Plus? 
Please feel free to get back in touch with us and we would be more than happy to still issue a replacement case so your daughter can get what she wanted. :)
 
All the best,
Cellular Outfitter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Hello [redacted],I'm forwarding the messages that I received from cellular outfitters just 2 minutes before the one I received from you.  These messages make no sense as I have not placed any new orders.  This is not a response to the complaint I made to Revdex.com.  I'm now concerned they will continue to charge my credit card with orders I did not place, as it looks that way according to their e-mail.  I did not place any new orders!  What is the recourse now?  What happens if they refuse to respond or give a refund?  How can consumers be protected from fraudulent companies like this?Thank you,[redacted]  Your Order Has Been Confirmed. Thanks For Shopping With Cellular Outfitter. 
Regards,
[redacted]

Hello [redacted],I am terribly...

sorry to hear about the issues you experienced with Cellular Outfitter.  First off let me explain the shipping and handling charges.  Shipping and handling is a per item charge and it is $5.99 for the first item and $1.99 for each additional item.  You are provided 3 different shipping methods on the order check out screen.  You must select a shipping type and click on the 'Apply' button to update the grand total to reflect that specific shipping cost.  Otherwise the shipping and handling will default to our standard First Class shipping type at the end of the purchase.  As a courtesy I have refunded you in full for the two orders.  Both orders have shipped so you may keep the items for the inconvenience.Feel free to contact us with any additional questions or concerns you may have.Kind regards,Customer Success Team

The tracking information for this order shows that it was shipped out on  2/22 and delivered on 2/25. The tracking information can be viewed here, [redacted]. We can issue a refund for the shipping and handling cost due...

to the delay, however, there is currently a paypal dispute on the payment. We will need this dispute dropped so that we can refund the shipping cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  Hello,It is my understanding the company has sent me the correct battery.  It should arrive this week.  This is acceptable to me as a resolution to this complaint, as long as it is the correct battery, new and in proper working order!Thank you,[redacted]  Regards,
[redacted]