Woda Management & Real Estate, LLC

The prorated portion of rent attributable to the difference in unit size for the time Ms [redacted] was housed in the smaller unit will be refunded The check will be sent by September Again, the flood was not due to any negligence on our part and all household items would fall under renters insurance

Woda Management takes pride in all their communities, including Clay Meadows Management conducts monthly health and safety inspections in all of our apartment homes We have an annual contract with an exterminating company to perform monthly preventative service, and bed bug detection A physical inspection was performed by Rural Development this year at the community, and we received a great review All works orders are completed within hours and our vacant units are made ready for new residents within -daysThe itemized statement regarding the distribution of her security deposit and any refund or charges, was mailed to the last known address for her on August 25, We have not received a landlord reference request to date, but will return any inquiry once received If Ms [redacted] has any questions, she can contact the District Manager for the community, Vicky J [redacted] at ###-###-####

In regards to the “confusion”
over the student rules in the LIHTC program, your manager has admitted to
denying housing to several qualified applicants during her tenure at your
companyShould that be swept under the rug? Does it not matter that your
manager has been doing such a poor job at screening applicants? OHFA does not
think so, and neither should your companyThis should be treated as a serious
issueAlso, I have spoken with the site manager at my rental office to get to
the bottom of this rental history fiascoShe voluntarily completed a thorough
review of my account in order to clear this matter upTo my surprise, her
records indicated that I’ve only had two late payments at my current residence
This means that I have had late payments within the last years at my
current residence, (late payments in the last years overall)Please
explain to me how this interprets a “slow rent payment”? This is exactly why I
should have been granted the appeal that I asked forI, as well as my
landlord, would have cleared up any type of miscommunicationEspecially since
there have been numerous mistakes and miscommunications with my application
since day oneI have also never been evicted in my lifeI have never been to
court for an evictionI have proof of this as wellI have been renting since
I was years old (for the last years), and have never been evictedSo yes
I have substantial evidence for all of thisDoes Monarch Greene have
substantial evidence that they have treated every applicant fairly and reviewed
with the same criteria?

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

We certainly apologize for any confusion over the student rules in the LIHTC programOur manager may have made an error in the interpretationUnfortunately, our screening revealed that this prospective resident has a history of slow rent payment as evidenced by the landlord reference we received
and eviction filingsIt is possible that the evictions were stopped when the resident tendered rent at the courtWe cannot approve an applicant with this rental historyThe applicant can ask for a meeting with someone above the site manager, per the rejection letter, to discuss the rejection, however, without substantial evidence of a good rent payment history, we would expect the rejection to stand

I have attached various years of elevator certificates since and the current year inspection with the certificate pendingThe certificates have been taken out of the elevator so we keep them on file in the office which is acceptableI do apologize for stating that the door handle was replaced as I misunderstood our staff as it was apparently ordered and just installed today

We have had some units that experience staining on the drywall in the downstairs utility room and closet from condensation on the air conditioning duct when the humidity is highWe have insulated those ducts and repaired the drywallThis family was scheduled last week but would not permit
entry as they told us they were out of townWe have had not seen any molding of clothes or shoes as a result of this duct issueUnfortunately, no one has been able to examine the damaged items and this resident claims everything was thrown awayWithout some evidence and a reasonable inventory of damages, we are unable to move forward with resolving this complaintAs soon as we are granted access by the resident to make repairs, we will do so

The rejection of this application can be appealed per our letter in person with a representative of the ownerAt that time, any corrections that need to be made to credit reporting or rental reference reports received by us through a third party can be discussedWe will not discuss any disciplinary actions warranted or not toward an employee

First and foremost, only part of my original complaint was addressed by the companyThe property/lawn at my complex is still covered in trash on a daily basisNothing has been done by WODA to address this issue or to clean up the garbage that is spread all overThis is not only an eye sore for those of us living at this complex, but is also bad for the environment which this company shows that they have no concern forAdditionally, nothing was addressed with the leasing person in charge of our complexShe is incompetent in that she responds to all questions with an answer of "I don't know"She also does not provide decent customer service to her residentsBoth of these issues were mentioned in detail in my original complaint and neither was mentioned in the company's short response.I am rejecting their response secondly due to the fact that the issues they company has responded to were not addressed to completionIn my original complaint, I explained that residents are provided with both free and paid heatMy paid heat has always worked and not once did I say I was without heatI did, however, explain that my free heat has not worked for the past couple years and that the company has done nothing to fix the issue.The company's response also stated that all reported maintenance issues have been taken care ofThis is, for lack of better wording, a lieNot only has my free boiler heat still not been fixed, but I have another issue that was also not addressedA piece of wood in my door frame to my second bedroom is broken in halfThe maintenance person that completed my most recent work orders told me that he would be getting me a new piece to installI have not seen or heard from him since and have been given no time line as to when this replacement would happenSo in response to the company's statement that all work orders have been completedThey have not.I would still appreciate ALL issues in my original complaint to be addressed

Our District Manager has verified with Ms*** the maintenance items that need to be completed in her apartment. All items are being repaired this week and should be completed no later than Friday. We are very sorry that her requests were not completed in a more timely manner

There is nothing more to add on our part

If this is true than why did my neighbor in the same style bedroom unit just renew (she has lived there longer than me) and she just renewed at a rate of $When I went from $to $755, that same year she went from $to $and now this year she went from $to $while I was jumped from $to $in my first yearI was told nothing about a bargain rateI actually rented my apartment at a rate of $where I wasn't provided a copy of my lease and then it was mysteriously misplaced when the new manager came on board (if the ledger is reviewed that can be seen) and then after about months of paying $700, my rent changed via letter in my door from $to $with the new managerWe have had manager in the years that I have lived there which I can imagine makes it pretty hard to keep things in orderIf your explanation is true, why when I renewed last year was I told by the then manager (Ericka) that every one was about to go up to $and when I renewed I would not go up againIt appears that your managers are saying one thing (hence me starting out paying $then $in a couple months before a renewal and then jumping $after the first year when the rate of increase annually per your current manager (Jessica) is only supposed to be $15) and your residence are having to pay for the incompetence and wrong information being communicated to your residentsIt would be nice to own up to the error instead of offering this reason when it can be proven that a resident in the same unit as I am in who has lived there longer than me rate has increased as it should haveWhen I moved in she was at a rate of $so I did not argue when my initial amount of $went to $after a few months as this is what my neighbor and close friend is also paying, but when my neighbor went up after my first year to $and I went to $I tried to argue it with the then manager Ericka and was told it would not go up next timeI was okay with it thinking that when my neighbor went up the next year I would remain at the already higher rate, but this year my neighbor went up to $and I went up yet again to $(a total of $in years)Why am I being charged a "higher market rate" than my neighbor for the exact same unitIf your explanation is to be justifiable, this should not be the case

I have attached a copy of the security deposit disposition for your review. Again, any verification of rental history requests received, will be completed and returned. Thank you

I am rejecting this response because: I was in no was in no way,
shape or form notified that my date I gave the manager was was a breach of my leaseas I stated had I known, I wouldn't have mind, paying another months rentyou didn't charge me cleaning fees etc, but you did charge me nearly dollars for something elsethat's sent to collections
Regards,
*** ***

There
is a discrepancy between the amount paid by tenant and the amount paid by the
Housing AuthorityThe tenant feels as though this oversight should be credited
to herWe are working with the Housing Authority to determine the accuracy
prior to issuing a refund to either partyThe
discrepancy was caused by the
tenant recertification with the Housing Authority
The
tenant reported a lack of parking spaces on the propertyShe was upset because
she parked illegally and was towed
The
tenant paid an application fee to be transferred to another unit on the
propertyWe will credit her account the amount equal to the fee she paid, as
she will provide the receipt
The
tenant feels as though the building should have been built with additional
stairwellsThe property passed all building inspections and met codes in order
to receive a certificate of occupancy, which I relayed to the tenant

The damage has been repaired and we are still trying to determine the extent of the damages that this resident is trying to get reimbursedThe amount of clothes and other items were greater than would be expected in a downstairs utility closet and were in trash bags when our manager was shown the itemsThe water damage was not extensive enough to cause this sort of problem I ask that Ms*** work with the site staff to determine what needs to be cleaned and the total costWe are will to reimburse for damage we can reasonably verify

On June 12, Ridgeley, WV
experienced a severe flash floodAs a result of this flash flood our sewage
treatment plant experienced a back flow of water because the local streams
could not take the waterWe had no malfunction of equipment nor negligence
in maintaining our systemsMs
*** and the other tenants affected by this
incident were displaced from their homes on June 12th and offered a
hotel room at our expense.The next day efforts were made by
our staff to put the effected families in touch with organizations such as the
American Red Cross who could assist themWe also transferred each tenant to an
apartment so they would once again resume decent, safe and sanitary housing
Ms***’s lease was set to expire on June 30, and she was
already planning to vacate prior to this incidentAfter speaking with Ms
*** we agreed to return her full security deposit and due to her
inconvenience, she agreed to turn in keys and management would assume all
costs with refurbishing her apartmentThis incident was in no way caused by any negligence on our part and we believed we had made every reasonable effort on behalf of our residents that were affected

I spoke with the past resident yesterday and I explained to her that I would follow up with her this morning. After trying to reach her this morning by phone to let her know the security deposit would be re-issued today, I couldn't reach her. Crystal J***, District Manager has
also been in touch with this past resident.There was a cliche in our system that caused the delay in the security deposit refund

We apologize for any inconvenienceThe new heat pump unit will be installed tomorrow morning at a.mper our heating and air contractor

It is not trueI have had to CRAWL up the stairs because the elevator does not workSome of the other residents told me if you press the silver colored plate SOMETIMES you could get it to workIt has NOTHING to do w/ the door opening or closing; the elevator wouldn't even move let alone openTHE ELEVATOR HAS NOT BEEN INSPECTED SINCE t 2008.I see after this complaint was filed that the tenant's bathroom floor was fixed- interesting timing after years The hallway floor is still wetThe door handle was not replaced and looks terrible