Woda Management & Real Estate, LLC

Our exterminator will make an appointment to treat your apartment for your specific insect problemsSpiders and ants are a common pest problem and are not related to cleanliness or prevention methodsModern extermination practices do not include the spraying of chemicals where no infestation is
evident as this is considered a dangerous practice and not environmentally sound. Please work with your manager and the exterminator who will be happy to treat this specific problemOur maintenance person will also adjust the door sweep is there is a gap

I have attached the lease agreement for Fournier’s as well as the letter from our manager stating they would be released due to military assignmentsI also attached their day notice giving buying a house as the reasonThe date of the notice and move out is after the retirement from the military in July Had MrFournier been re-assigned to another location for the military we would have released him or any service member from their lease

I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me

AT the time Ms*** moved into this bedroom unit at Harmony Greene, the rent was actually $740.00. Ms*** received a concession and rented this unit for $for the first year of her leaseThe market rent then went to and is now at the most current renewalHad
the been charged originally, this resident would have had a $increase at each renewalThe original rent was a bargain and all charges since then have been accurate

Our rental office at Oak Hollow is not large and it is not likely that our manager would misplace a rent payments frequently or easilyUnfortunately, our manager missed this rent payment stuck behind another resident's paymentOur manager sent a written apology with the receipt hoping that
her apology would be acceptedMs*** exhibited her displeasure with Mrs***, our manager and has spoken to her supervisor as well. We appreciate that Ms*** has improved her rent payment timeliness and have clearly worked with her in the past allowing her to catch up late paymentsWe ask that Ms.*** forgive our manager for her error and maintain an on-time rent payment history and will not offer any compensation other than Mrs***'s apology

Mr*** lease terminated on September and he moved on August He was not charged cleaning or repair feesHe was charged the early termination fee and forfeited the rent concession as he did not fulfill his lease term

It's to my understanding that the treatment system is not large enough to facilitate the entire community that it is trying to serve thus having caused the bio-hazardous waste flood. This very issue has happened twice previously in this establishment, efforts should have been made after the first incident to prevent any further problem. The hotel room offered to us was only for ONE night of being displaced from our home. As far as any efforts made to get in touch with organizations for assistance, American Red Cross was the ONLY one contacted. The result of that was $90, which barely covered our loss in food, let alone everything else. I was not planning to vacate prior to this incident. It was the poor handling by the Woda management team and personnel of the incident, that further pushed my decision to vacate more immediately. As well as, the demeaning manner in which I was spoken to and treated with by same. Woda management also agreed to supplement the difference in the changing from the three bedroom that had already been paid for to the two bedroom, which I have yet to receive. As for the "agreement" Woda is claiming in their reply regarding refurbishing "my" apartment, this topic is mute. I am not the owner of this apartment, nor did I cause the incident to occur. Therefore, without question, the refurbishing should be completed by the Woda group. Furthermore, no reasonable efforts have been made to make up for the losses which have ensued from this company's negligence. Also, this rejection arises due to the unfinished matters in my initial complaint filed with the Revdex.com. On a final note, I would like it documented that I've continued to contact members of the Woda management team and personnel to resolve these matters in the most professional manner, and my efforts have been to no avail.

The verbal agreement was 30+ days before your staff was rude to me. Also there was only one person whom I was short tempered with, and that is because she point blank said I was lying and spoke to me in a very condensending way. When the property manager and I spoke about the move out it was in a calm setting in her office. There were NO misunderstandings in that conversation. The fact still remains that there was a verbal contract that your company is trying to completely negate.

As stated initially, renters' insurance is NOT going to cover any of the losses sustained in this flood. This is why I've appealed to WODA in the first place. NO relief is forthcoming from renters' insurance, because this was not just a flood of water in this rented apartment, but a flood of biohazardous waste! The water/sewage system at this apartment complex was clearly unmaintained, therefore causing this high degree of loss. Even if my furniture, etc, could have been dried or aired out from the water, it HAD to be thrown out due to the septic waste pumping through the apartment I rented there. As much as WODA would like to think this is not their negligence, it clearly is! Also, after some investigation, I found that this same biohazardous waste flooding occurred at this same apartment complex two times previous to my rental period there. Come on WODA, you knew this, but you chose to try to keep this information hidden in the hopes that none of your renters would discover your negligence. Shame on you! I will continue to pursue WODA for compensation of my property. And, if necessary, by legal means.

Thank you for your patience awaiting our response. The name of the community is Oak Valley Gardens, it is on Mud Lick Rd, but that is not the name of the complex so it took a little bit of time to figure out.  [redacted] moved out on  9/30/2017, but the lease did not expire until...

6/30/2018.  There was a fee involved with breaking a lease of $615.00.  There were some charges for cleaning, blinds, and bulbs also.  I have attached a copy of the move out statement with itemized information here.  This is why there was no deposit returned and the balance has been sent to collections.  Please let me know if there are any other questions, thank you.

An updated address was provided prior to mailing a refund check via email/fax to Clay Meadows, Ms. D[redacted], and Ms. J[redacted] but my refund was deliberately sent out of state. My grandfather (military veteran as well as honor guard for President Kennedy) opened my mail at my request and there was no itemization provided. It was only a check with attached stub. This is a very dishonest property. I provided proof of my over-payment via email and they responded with an attorney. I provided proof that the apartment was inspected (spotless including carpets) and they responded with an attorney that they cleaned the carpets as their justification for taking the remaining $123. I provided pictures and a video of the apt as well as a witness statement (an elementary school secretary) prior to and afterwards. FYI HUD does not inspect every apartment. In fact, they may only view 2-4 during their inspection and some tenants may not state any issues while HUD is on the property for fear of retaliation (myself). As far as bugs, contract or not the premises did have bugs in another apartment e.g., fleas (John) as well as mold (mine). It is possible that the standards that Woda Management insists as far as their employees and their tenants is not being upheld by their regional, district, and property manager. As far as the tenant verification (e.g., payment history, damages, etc) I have proof (fax and email) that processing for my current residence was delayed by Clay Meadows, Ms. D[redacted], and Ms. J[redacted] by an additional 1-2 weeks. I request the $123 that I overpaid in rent, an itemization of damages, and a copy of the tenant verification (payment history, etc). I also lost the contents of my apartment as well as my service animal and pray that I will find someone who can help me recover the cost of those things as well. Lastly, I do find the Revdex.com to be impartial. I immediately requested (within an hr) the complaint be withdrawn (removed from website) and that it not be forwarded but the Revdex.com did otherwise.

The lease for [redacted] expires March 31, 2015.  The move out occurred on November 7, 2014 triggering the early termination fee.

Enchanted Glen is undergoing an extensive rehabilitation using Low Income Housing Tax Credit dollars among other funds. There are income requirements for the existing residents that we believe this resident would have met since there were always income restrictions on this property. Unfortunately...

the ***' voluntarily did not complete the certification process and moved out without notice or forwarding address. Please verify the forwarding address and we will forward the security deposit.

When we signed the lease it was understood that we had to wait for military retirement orders before we were able to buy a house and move out of the Laurel Terrace apartments. We would not have signed the lease if this was not in an agreement, and a letter was not in place.  A signed document stating we would be terminating our lease early is a legal document that should be honored by any business.

We thank you for bringing this to our attention and are sorry you are feeling frustrated. We understand how irritating pest control concerns can be. There are specific procedures and regulations in place when it comes to pest control and pest control treatments. We would be happy to discuss and...

review any details you may have questions about. We want to assure you we are pleased to work with you to clear any matters you may have. We ask that you stop by your leasing office so we can gain a better understanding of your situation and work through to successful results.

When resident made management aware of air coming from above the stove, maintenance went to assess.  We found that the  damper door was not installed on top of microwave. Microwave also was not vented outside.  Due to the nature of the issue and the microwaves being installed directly...

above stove, it was a two person job and was scheduled for 11/30/17 with two service technicians.  Work was completed on 11/30/17.  We were also aware of weatherstripping wearing and needing replaced as well as adjustments to doors as the weather changed- this is an annual process as doors shrink and expand due to weather.  All noted doors were corrected including this unit.    Please do not hesitate to contact me with additional questions at ###-###-#### or m[redacted]@wodagroup.com.  Warm Regards, Michelle W[redacted], Regional Manager, Woda Management.

I am rejecting this response because: your dates are wrong on your disposition.. how could I move in on the 9/25/16 after my lease was terminated according to your paperwork? maybe train  your staff better before giving out false information.. it's the principality of the issue. I was under the pretenses that everything was good, and even went ABOVE what was asked of me to ensure the apartment was in great condition as to not have any issues with securing my deposit back. I will not be sending the 174 dollars to your company.
Regards,
[redacted]

I am responding to the misconceptions in the response given by Woda. We were indeed contacted last week Tuesday, while out of town, we did receive a call for them to try to resolve the issue in our upstairs apartment on Thursday.  We did not allow entry at that time because they told us there were many other residents waiting for their units to be fixed but wanted to fix ours when we were not present. In regards to our damaged belongings,  they were kept and the items that were serverly damaged were photographed. Thank you for your consideration and willingness to resolve this issue.

We are issuing a check for $802.00 that will be overnighted to you and you should receive it tomorrow. You are due your $485.00 deposit plus your $300.00 deposit and the refund of a $17.00 credit. We will not fire Rae L[redacted] but will certainly share your concerns.

Ms. [redacted] was correct.  Site verified work orders were mixed up and this unit was marked as completed in error.  We are in the process of scheduling a vendor to come out and complete work.  I have left a message for Ms. [redacted]  so that I can ensure I have all details of issue, as well as keep her informed when scheduled.  I will ensure this work is completed correctly and in the quickest time frame as possible.  Woda Management agrees that this was unacceptable and sincerely apologize for any inconvenience.  Best, Michelle W[redacted], Regional Manager, ###-###-#### or m[redacted]@wodagroup.com