World Education Services, Inc.

Dear [redacted],We have received the complaint sent by [redacted] did not provide the required documents as specified on our website. His file was placed on hold and the online status was updated indicating what was still required. There are four phone calls and two emails from the...

applicant which have been addressed by our agents.  According to our records:The applicant called on 1/**/16 and requested to speak with a supervisor. He indicated that he does not have academic transcripts for his diploma.On 1/**/16, the applicant called back and I informed the applicant that we can proceed with a Document by Document evaluation based on the documents that we have already received. On 1/**/16, the applicant requested via email to complete a Document by Document evaluation.  As requested, we completed a Document by Document evaluation and a fee of $60.00 was refunded to him on 1/**/16. Please note that as of today, we have not received the required documents from the applicant’s institution to complete a Course by Course evaluation. Once the documents have been received and approved by our evaluators, the applicant will need to request an upgrade to his completed report and pay the appropriate fees as indicated on our website.  The applicant should contact me directly to confirm that his documents are being sent from his institution. Sincerely,Erika S[redacted]World Education ServicesCustomer Service Supervisor###-###-####[redacted] Tell us why here...

Dear [redacted],
 
 We have received the correspondence regarding [redacted]’s file. After careful review of the case, I can clearly see that the credentials were delivered to the [redacted] address, but unable to track the information at our physical address. I truly apologize, to...

the applicant for taking so much time while conducting our investigation and any other  inconvenience this may have caused. We will refund [redacted] her total payment of $87 and process a complimentary evaluation report.  All credentials should be sent to me directly.
 
Should  [redacted] send only photocopies in hopes of WES verifying  the credentials with her issuing institution, she will not make her end of March deadline.  The applicant can contact me directly until  documents are received and her file is completed.     
 
Sincerely,
   
[redacted]
[redacted]
[redacted]
[redacted]

Dear [redacted], We have receivedthe complaint regarding [redacted]. Please note that the applicant called and spoke to someone in our shipping department and not customer service. Thecustomer’s information was then sent to customer service to follow up. I personally called the applicant...

twice. We were discussing his file when hisline disconnected. I called him back and was sent into his voicemail and left my direct line for him to call me back. An email was also sent to the applicantstating that his report would be shipped today.  I believe we have done everything possible to reach out to the applicant and find this case closed. Sincerely,[redacted]World EducationServices

Dear [redacted], We have reviewed the complaint submitted by [redacted]. We would like to take this opportunity to apologize for the difficulties [redacted] has experienced with using our services.  Initially, we received a correspondence from [redacted] in February of 2015...

requesting a review of her completed evaluation. Due to administrative delays, the review of her completed evaluation was further prolonged.At this time, the review of her file and re-evaluation has been completed.  [redacted] should be able to order additional copies of her evaluation without any further issues. We wish [redacted] all the best with her studies in the United States. Sincerely, Erika S[redacted]World Education ServicesCustomer Service Supervisor[redacted]
[redacted]
[redacted]

[redacted] The applicant paid for a course by course evaluation in 2014. His evaluation report was mailed to [redacted] without any issues. Please note that [redacted] was selected as a duplicate report in 2015.  At no time did we indicate that we would include the syllabus in our envelope to the universities. This is the responsibility of the applicant. As a courtesy we will send the applicant his copies of the syllabus to supply to his new third party recipient. We wish the applicant all the best in his future endeavors. Sincerely, Narda L[redacted]Customer Service ManagerWorld Education Services

Dear [redacted],
 
We have received the communication from [redacted]. Please note that the applicant actually agreed and confirmed that we retain the $30  processing fee on October **, 2014.  The cancellation was then processed on 10/**/14 and a letter was issued to the...

applicant as well. The applicant should contact his credit card merchant for further details.
 
[redacted]
[redacted]
World Education Services

Hello [redacted],
 
 As mentioned previously the university quoted that it was their error why [redacted]’s evaluation was not updated in their system in a timely fashion. Nevertheless,  the file for [redacted] will be cancelled and refunded. Should the applicant require a duplicate she will have to apply for a new evaluation.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Well, it is very obvious to me that the company is trying to dodge the matter and spin the issue in blaming me in lying about my original translations. I have a feeling they are trying to wear me out, so that I drop the complain. Every time a new customer service rep steps in, it brings more and more unreasonable and contradicting answers.  I would like Revdex.com to really look into this matter, because it has been going on for too long, and my original complain has not been resolved. I did send original translation documents along with my diploma and the certificate.  There were 4 original documents. They were place together in the envelope with a seal that had my cr on it. Original translations had an apostile which was in a form of a purple stamp that was filled in, it was in English and French. It was done in Russia, and it does not look like an apostile that you could get in the U.S. A.  All the original translations were bound together with notary ribbons. Two documents were returned, and other 2 were destroyed based on the company's previous response.I demand a straight forward answer about what happened to my original translations and a formal apology from this company. Please do not send any more bogus replies that just discredits your company even more. I will make sure to leave a negative comment on [redacted] about this company, and I will be reaching out to my department of education representative to ask them to remove this company from the list of reliable vendors that provide evaluation of educational diplomas that were received overseas. The company that destroys original documents is not reliable, and I do not wish anybody to experience what I have experienced when dealing with this company.Sincerely,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Melisa W[redacted],   I have reviewed the complaint submitted by [redacted]. Due to processing delays in our Evaluations department, there was a setback in issuing the additional copy as promised. We would like to express our sincere apologies to [redacted] regarding this...

matter. We have processed his additional copy request and it has been completed and mailed on 4/**/16. We have also followed up via email regarding his concerns. He may log in to his account via his online status portal to obtain the tracking details for his order.  Please allow additional time for the delivery.   Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted] Tell us why here...

Dear [redacted], We have received the correspondence from [redacted]. Please note that  once the application was received and reviewed by the evaluator it was determined that the applicant did not comply with the documentation policy initially. At this stage if the applicant is not able to...

get the documents as stated on our website we can cancel the evaluation. I will be willing to cancel the report and offer a full refund. Please have the applicant get back in touch with me directly. Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have reviewed the response from the business. I find the response from WES inadequate and unsatisfactory.I find two main issues with this. First WES clearly states in the confirmation page of the transcript that they will accept transcripts in official sealed envelopes. Here's the text from their confirmation:"If the document is given to you to forward to WES, it must be attested & dated and placed in an official sealed envelop that is signed or stamped across the back flap by the appropriate authentication officer at the institution that conducted the examination."What I sent to WES was exactly that, sealed and stamped across the back flap and from the institution that I studied in. This was not sent directly from the institution as WES has stated earlier. However it matches the requirment stated in the confirmation page I have attached. If WES is not willing to accept stamped transcripts from the university then they should remove such ambiguous statements from their confirmation page. I believe the onus is on WES to provide full refund because of issues caused by their ambigous or wrong languange and not being available to clarify that. I have sent two emails and called them mutliple times to ensure that what I sent them was ok, but they never come up on the phone. Additionally any honest organization will state clearly in a visible place if there is a non-refundable fee associated with an application. Instead, WES chooses to hide this information at the bottom of a document that they can almost guarantee applicants will not read. Also, rather thanstate how much this "cancellation" fee is, they do not, leaving it open to the possibility of them charging any arbitrary amount. This is amounts to dishonesty, and I can see from other complaints against this company, that there is a pattern of applicants with similar issues of being swindled by WES. It is their duty to be transparent about the process but they hide information,do not respond promptly to email inquiries, are not available by phone or make any attempt to respond to a customer.I would like a FULL REFUND because WES has not done any work on the file and has failed to specify the cancellation fee amount anywhere visible on their website. Here are two of the prominent places where the cancellation fee should ideally be clearly stated: [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],  We have reviewed the complaint submitted by [redacted]. We received [redacted]’s application on 11/*/16. However, we have not received any documents from [redacted] or her institution as of yet. Our records also indicate that we received an email...

from [redacted] on 11/**/16 with a request for her user account information. We followed up by sending [redacted] her user account information via email.  We will correspond directly with [redacted] to clarify any additional concerns and confirm that she has received her user account information.  Sincerely, Erika S[redacted]World Education ServicesCustomer Service Supervisor[redacted]

Dear [redacted], We have received the correspondence regarding  [redacted]. Please be advised that the applicant did not comply with our documentation policy. The applicant only submitted photocopies which were faxed to WES on February **, 2014. The transcripts which should be mailed...

directly from the university in IRAQ was never received by our organization. [redacted] requested to cancel and our accounts department issued her a confirmation letter on June *, 2014. We have been waiting for the applicant to follow up in writing. I will waive the processing fee and cancel this application. Sincerely,  [redacted]
[redacted]World Education Services

Dear [redacted], We have reviewed the complaint submitted by [redacted].  Please note that [redacted] has submitted concerns regarding her evaluation of her post-secondary study on 10/**/16 to our office. We have responded specifically to her concerns with a detailed...

response via email on 10/**/16 and 10/**/16. As stated in our response, if there is an error with the transcripts issued by her University, then we ask that she contacts her institution and request a revised official transcript to be sent directly to WES. Upon receipt of a revised or updated transcript, WES will review the document and revise the report if necessary. Furthermore, It is also necessary to point out that evaluations prepared by our service is offered as an advisory opinion and as such, they are not binding upon any institution or organization. In regards to [redacted]’s request for an evaluation of her high school study, the applicant only listed her Bachelor of Arts degree for evaluation. According to WES policies, any credentials not included at the time of the initial application constitute a second application and additional fees may apply. If [redacted] wishes to evaluate her Abitur/high school study, she will need to apply for an upgrade and pay the additional fees. Once her documents are received according to the requirements for her country of study, we will review it and determine if a Course by Course evaluation can be prepared.  Sincerely, Erika S[redacted]World Education ServicesCustomer Service Supervisor[redacted]

Dear [redacted], We have received the correspondence from [redacted]. The applicant listed three credentials on her WES application and the evaluator requested to have them submitted according to our documentation policy. On June **, 2015 the applicant requested to have a partial...

evaluation  removing the said two credentials. The evaluator complied and the file has been in progress.  Please note that in the future the applicant will have to resubmit a new application should she decided to evaluate the other credentials. The evaluation has been completed today and will be mailed accordingly.   Sincerely, [redacted]World Education Services

Revdex.com:
[redacted] has received a copy of my WES report.  I no longer wish to have a copy of the report, myself.  Complaint  ID [redacted] has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
  P.S.: I would just like to know how to go about having them directly sending it from the Ministry of Education/Regional Governorate please and thank you.

To whom it may concern,   We have reviewed the complaint submitted by [redacted]. Please note that [redacted] concern regarding the return of her documents was already addressed.  At [redacted] request, we have returned her documents via standard postal mail on 5/**/17. [redacted]...

[redacted] should allow 7-10 business days for the delivery of her documents.     Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted]   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. WES is correct - I was able to speak with a [redacted] at WES who has been fantastic in helping me problem-solve this issue. While there is no explanation as to why the faxes weren't being received, the [redacted] gave me an alternate way of having my school send information. I am very satisfied with [redacted]'s professionalism and willingness to extend herself and help me. I would also like to reiterate that a part of my complaint was based upon incorrect information and my misunderstanding, in that my potential employer did not receive an evaluation from WES, thus this aspect of my complaint was rightfully disregarded, and while I still believe that WES could work to improve their customer service, I am very pleased with my interactions with [redacted] who has gone out of her way to help me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the report that I paid for. An email from this company means nothing. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]