World Kia Joliet

The customer and her father came to the dealership and bought a vehicleWe were told her father had a valid DL and if fact it was not, and this was discovered by the bank in the funding processWe had to have them come back to the store to go to a different bank that required additional dollars down and they signed a new contract

At the time of delivery the customer signed an "as is" disclaimer and was aware that we would be unable to pay for a repair a month after the purchaseWe would be happy to work with the customer to get this handled at a reduced cost as soon as possible Thank you

We have had the customer in the store to discuss the issues that she says exist and have explained that there is nothing wrong with the job performed by the tint company and we have nothing further to offer to satisfy herThis complaint was opened after her visit and discussion with our service manager regarding her complaintsThank you

Soto is awesome! When me and my husband came in we told MrSoto that we had tried at several other dealers to get a vehicle and we were consistently getting the run around.He assured us that he could make it happen for usHe did a fantastic job! He was able to take us out of a negative situation on the Malibu we are currently driving and put us in a brand new Kia Optima! Thanks Soto & thanks World Kia of Joliet

Jerry was extremely helpful, this was an extremely difficult time in my family life Jerry listened to our needs and made what we felt impossible not only possible, but obtainableGoing into new year our family has a great new car and new outlook We have heard marvelous things about the brand of Kia in the past, I can know attest to all of themI will recommend Jerry and Kia to all my family members and friendsOnce again I would like to say say thank you and job well done, the Kia company has gained a customer for life

This customer was delivered in the wrong vehicleWe tried to explain that it was an simple error but they are not interested in cooperating and trying to rectify the situation so there is nothing we can doThey are driving a when they should be in a as discussed at the dealership and they refuse to correct so we have no idea what the complaint to the Revdex.com is even about since they are coming out ahead in this situation and causing harm to the dealership

He was very friendly and a great help to assisting us in the search for the vehicleAnswered all questions that we had and when he didn't know the answer went to go look for the informationJerry [redacted] was a great help

The customer had to resign her contract and the bank would not allow GAP insurance on that contractThe copy of GAP she has is not from the second contractThere is no GAP insurance on the retail installment contract that the bank currently has and that she is paying on

This car was sold "AS IS"Our GM Camille has however done goodwill work for this customerWE have never been obligated to repair further and cannot continue to offer free service on an AS IS vehicle

My experience with Chad was very helpful and I got a really great deal on a new carThanks!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Amanda ***

James was a very helpful salemen eho got me into my first brand new carVery polite people all around Thanks again Andrea ***

Complaint: [redacted] Yes the general manager was correct I was happy with the BMW but like I said after driving the car I felt like I was to y’all for the van and after hearing the noise twice I was very uncomfortable with the car so after returning on Monday April and picking out the Kia I was NEVER told I needed 2,I was told 1,my response was why do I need 1,with the 1,I already put down the saleman came back to me and said you know it late and the banks are closed i’ll Give you a text tomorrow Tomorrow came no text know call from anyone so I return to the dealer on Wednesday May and return the car after speaking to the bank again and I was told all the dealer have to do is reverse the loan so I left the car I NEVER got loud disrespected anyone and I NEVER THREW ANYTHING so if the car belong to the bank that’s fine ALL am asking is for my 1,be returned I am rejecting this response because: Sincerely, Angel D [redacted]

Aaron [redacted] made my month!! I have been wanting the Kia Optima and he made it happen!! Thanks Aaron

We have nothing to add to these ridiculous claims and liesThe refund is being processed

I came into World kia today to purchase a car and Parris helped me out a lotHe has GREAT CUSTOMER SERVICE and I would highly recommend him to anyoneWhen I come back to world kia in the future I will be asking for Parris :-)

We have reached out to the customer to better understand what he wants, but he has not contacted us backIt has been about a week now

We are sorry that there was confusion over the adIt has nothing to do with fixing brakesIt is an alert system we install to assist with safety of your vehicleApparently your discussion with Pawel did not allude to the ad or again, there was confusionIf you want a system installed we would gladly do it for the price in the adI will also have Pawel follow up with you for any work you may need performed on your vehicleWe will await your response

Barry good customer service from my chat on line to in oerson talk with sales

Dontrell, was awesomeI walked in and was greeted with a smile and a hand shakeDontrell answered all of my questions and concernsI'm very excited and happy with my decision to do business with Dontrell