World Reserve Monetary Exchange, Inc

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*** *** *** We sincerely apologize for the inconvenience you have experienced Rest assured, the service you received is not typical of World Reserve’s level of customer satisfactionThe necessary
steps are being taken to ensure this type of situation does not reoccur Our records show the Harding and Coolidge P & D Mint Presidential Dollars were originally shipped to you on July 10, Under separate cover, we are sending one each of the Harding and Coolidge P Mint coinsPlease allow 7-business days for the coins to arrive Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance

December 13, *** *** *** *
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*** *** *** We sincerely apologize for the inconvenience you have experienced with your order of the Presidential Dollar Collection Rest assured, the service you
received is not typical of World Reserve’s level of customer satisfactionIn fact, we have reviewed the telephone call in question and found our representative’s performance to be unacceptableThis matter has been addressed accordingly Today, we are sending the Nixon, Ford and Reagan Presidential Dollars to youPlease allow 3-business days for the coins to arrive Thank you for bringing this to our attentionIf you have any other questions or concerns, you may contact me directly at *** ***
* Sincerely, *** *** Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for intervening on my behalf in this matter
Regards,
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January 16, *** *** *** *
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*** *** *** We sincerely apologize for the delay in sending the missing Presidential Dollar Coins for your collection as well as the inconvenience you have experienced The coins you were
missing were shipped on January 9, and delivered to you on January 13, Thank you for bringing this matter to our attentionIf you should have any further questions or concerns, please contact me directly at *** *** Sincerely, *** *** Director of Compliance

November 21, *** *** ***
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*** ** *** Dear *** *** We sincerely apologize for the inconvenience you have experienced with your recent order Normally we would request the return of the Presidential Dollar Coins in exchange for a
new setHowever, as an act of goodwill, we are sending another Harding and Coolidge Presidential Dollar Coin to you separatelyPlease allow 7-business days for the coins to arrive If you have any further questions or concerns, please contact me directly at (*** *** Sincerely, V*** *** Director of Compliance

January 13, *** *** *** *
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*** *** *** We sincerely apologize for the inconvenience you have experienced Rest assured, the service you received is not typical of World Reserve’s level of customer
satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Your Presidential Dollar Coins are currently being processedYou may expect delivery no later than February 15, If you have any other questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance

September 23, 2015*** *** ***
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Dear M** *** We sincerely apologize for the inconvenience you have experienced with your PresidentialDollar Collection.Our records show the Hoover and Roosevelt presidential dollar coins
were shipped toyou on December 29, 2014, however, the package was returned to us asundeliverable.We have updated your account with the correct address and have shipped another setof Hoover and Roosevelt presidential dollars to you under separate cover.Please allow 7-business days for the coins to arrive.The next planned shipment of Presidential Dollar Coins will also be a combined shipment consisting of four Presidential Dollar Coin releases that are expected to be minted by the U.SMint under the 2005Presidential Dollar Coin ActThis combined shipment is planned for shipment to the named account address of record on December 31, 2015.Thank you for bringing this matter to our attentionIf you should have any other questionsor concerns, please contact me directly at *** *** Sincerely, *** ***Director of Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I would like to thank you *** and *** for the excellent way in solving my dilemma re these coins I am very happy to state I have received the Vault Tube coins to complete my collection for for the first contract. I am years old and God willing hope to see this collection completed by I do hope Ms*** can see her way to sending me the first two coins with certificates to bring me up to date for for the second contract In I did not receive any of the coins with certificatesbut I am told the last 2coins for HHoover and FDRoosevelt will be sent next month.Once again thank you both for all your efforts to please.*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complain* ** ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
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August 8, *** * *** *** ***
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*** ** *** Dear *** * *** *** We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection Rest assured, the service you received is not
typical of World Reserve’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur The following coins are being shipped to you today: (1) Nixon, (1) Ford, and (1) ReaganPlease allow 7-business days for the shipment to arrive Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Buiness Bureau:Thank you *** for your all your helpagain. Today I finally received the last coin to complete this coin collection which started in and ended today yrs! But only sets received and not forty as paid for due to President Carter not being mintedyears, I did not foresee what I was getting myself into, with a lot of frustration and anger endured just trying to get what I had paid for, the endless emails, phone calls and reports, all to no avail. Never ever againStacks and stacks of paperwork.This company has not been friendly to deal with when it comes to inquiries, deliveries and rebates. They were paid up front long before deliveries started. However, once again they are not being fair with their $3.00 Redemption pay out when it comes to their Store Credit. The S&H is twice that! Now I find that the credit of $3.00 offered by this company for the last batch of coins not received yet paid for (in all) costing $37.50 for the President Carter coins not being minted is atrocious. Not bad for them getting some $in hand and returning $as a store credit hoping you would be stupid enough to patronize this company againby giving them more money. Just not right so how you look at it.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
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June 26, *** *** *** *
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*** *** *** We are sorry to hear that you have not received your order of the coin capsules Under separate cover, we have rushed these items out to you and show they were delivered on
Saturday, June 24thIn addition, we are sending a refund check to you of your purchase price in the amount of $for the inconvenience you have experiencedPlease allow 3-business days for the refund check to arrive Thank you for bringing this matter to our attentionIf you have any further questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance

March 3, *** *** *** *
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*** *** *** We sincerely apologize for the inconvenience you have experienced We have attempted to reach you by telephone several times to assist you with claiming your store credit, however, have been
unable to connect with you Per the instructions, please go to www.theworldreserve.com/store-creditThis should immediately prompt you to enter your store credit code which is ***Once the code is entered, you are able to select from multiple items If you are still experiencing problems or if you have any other questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance

January 20, *** *** *** *
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*** *** *** We sincerely apologize for the delay and inconvenience you have experienced with your order of the Presidential Dollar Coin Collection Your Presidential Dollar Coins
(Truman, Eisenhower, Kennedy, Johnson) are shipping todayPlease allow 7-business days for the shipment to arriveThe final Presidential Dollar Coins will once again be a combined shipment planned for December 31, Thank you for bringing this matter to our attentionIf you have any other questions or concerns, please contact me directly at *** *** Sincerely, *** *** Director of Compliance

July 6, *** *** ***
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*** *** ** *** Dear *** *** We sincerely apologize for the inconvenience you have experienced with your order of the Presidential Dollar Coins Rest assured, *** ***, the service you received is not
typical of World Reserve’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Our records show the Hoover and Franklin Roosevelt Presidential Dollar Coins were shipped on December 19, Under separate cover, we are sending you three each of these Presidential Dollar CoinsPlease allow 7-business days for the shipment to arrive Thank you for bringing this matter to our attentionIf you have any further questions or concerns, you may contact me directly a* *** *** Sincerely, *** *** Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I have received the product as ordered. Thanks to the Revdex.com for a fast resolution of the problem
Regards,
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September 7, *** *** ***
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*** ** *** Dear *** *** We sincerely apologize for the inconvenience you have experienced with your recent order Rest assured, the service you received is not typical of World Reserve’s level
of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur The Reagan, Nixon and Ford Presidential Dollar Coins with certificates were mailed to you on August 25, The Garfield certificate will be mailed today Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance

April 12, *** *** ***
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*** *** ** *** Dear Ms*** We sincerely apologize for the inconvenience you have experienced and extend our condolences in the loss of your father Rest assured, the service you
received is not typical of World Reserve’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur For the privacy and protection of our customers, it is our policy to require a copy of the death certificate and Executor of the Estate before any action can be taken on a customer account by a third party You may send the aforementioned documentation to: WRME, Attn: Valerie Moreland, Freedom Ave NW, NCanton, OH 44720; or via fax at (330) 244-8299; or via email at [email protected] will promptly review the information upon receipt If you have any other questions or concerns, you may contact me directly at (330) 244- Sincerely, Valerie Moreland Director of Compliance