World Reserve Monetary Exchange, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have left a phone message for *** *** She has yet to call me back The customer service at Workd Reserve Monetary Exchange is very poor I regret ever ordering the Presidential Dollar coin sets, which has taken ten years to complete
Regards,*** ***negar

March 4, *** *** *** *
*** *** ***
*** ** ***
*
*** *** *** We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar CollectionRest assured, Ms***, the service you received is not typical of World Reserve’s level
of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccurOur records show the Harding & Coolidge presidential dollar coins were shipped to you on July 27, Under separate cover, we are sending another set of these coins to youPlease allow 7-business days for deliveryThank you for bringing this matter to our attentionIf you should have any further questions or concerns, you may contact me directly at *** ***Sincerely, Valerie Moreland Director of Compliance

February 13, *** *** *** *
*** *** **
*** ** ***
*
*** *** *** We sincerely apologize for the inconvenience you have experienced Rest assured, the service you received is not typical of World Reserve’s level of customer satisfactionThe
necessary steps are being taken to ensure this type of situation does not reoccur Our records show the Truman Presidential Dollar Coin was shipped to you on December 30, Under separate cover, we are sending another Truman Presidential Dollar CoinYour shipment is scheduled to arrive on Thursday, February 16th Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance

March 30, *** *** ***
*** *** ***
*** ** *** Dear Ms***, Our records show the Harding & Coolidge presidential dollar coins were shipped to you on March 4, However, while tracking your package, we find the package was lost in transit (see attached.) Therefore, we have sent another set of these coins to you, which were delivered todayWe sincerely apologize for the inconvenience you have experiencedIf you should have any further questions or concerns, you may contact me directly at *** ***Sincerely, Valerie Moreland Director of Compliance

November
10, 2015*** *** ***
*** *** **
*** ** ***
*** *** ***We
sincerely apologize for the inconvenience you have experienced with your recent
order.Rest
assured, Mr***, the service you received is not typical of World Reserve’s
level of
customer satisfactionThe necessary steps are being taken to ensure
this type of situation does not reoccur.Your
refund in the amount of $was mailed on November 5, Thank you for
bringing this matter to our attentionIf you should have any other questions
or concerns, please contact me directly at *** ***Sincerely,Valerie
M***Director
of Compliance

November 21, *** *** *** *
*** *** **
*** *** ** ***
*
*** *** *** We sincerely apologize for the inconvenience you have experienced with your order of the National Park Quarter Collection Rest assured, *** *** the service you
received is not typical of World Reserve’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur We are resending the National Park Quarters to you separatelyPlease allow 7-business days for the shipment to arrive The last quarter of (George Rogers Clark National Historical Park) was just released from the United States Mint on November 13, and has not yet arrived to usHowever, all of the National Park Quarters are being sent at once to you at the end of the year as they have been sent to you in previous years If you have any further questions or concerns, please contact me directly at (*** *** Sincerely, *** *** Director of Compliance

August 25, 2015*** *** ***
*** * *** *** **
*** ** *** Dear *** *** We sincerely apologize for the inconvenience you have experienced with your order. Rest assured, *** ***, the service you received is not typical of World Reserve’slevel of
customer satisfactionThe necessary steps are being taken to ensurethis type of situation does not reoccur. Under separate cover, we are sending the Harding “P” Mint, Harding “D” Mint, Coolidge“P” Mint, Coolidge “D” Mint, and the first two released coins of 2015, Truman “P”Mint, Truman “D” Mint, Eisenhower “P” Mint, and Eisenhower “D” MintPleaseallow 3-business days for the shipment to arrive. Thank you for bringing this matter to our attentionIf you should have any other questionsor concerns, please contact me directly at *** ***
Sincerely,*** ***Director of Compliance Tell us why here

*** ** ***
*** *** ***
*** *** *** ***
*** *** ** ***
*** *** ***We
sincerely apologize for the delay and inconvenience you have experienced with
your order of the Presidential Dollar Collection.Today,
we have shipped the first two coins of 2015, the
Truman and EisenhowerAs soon
as our shipment arrives of Kennedy and Johnson, we will send a separate
shipment to youPlease allow 10-
business days for the coins to arrive.Thank
you for bringing this matter to our attentionIf you should have any other questions
or concerns, please contact me directly at (*** *** Sincerely,*** ***Director
of Compliance

August 18, 2015*** *** ***
*** *** *** *** *** **
*** ** *** Dear *** ***
We sincerely apologize for the inconvenience you have experienced with your order. Our records show that one set of (1) Hoover Presidential Dollar and (1)
RooseveltPresidential Dollar was shipped to you on October 2, Your second set of(1) Hoover Presidential Dollar and (1) Roosevelt Presidential Dollar was shippedon October 14, We are sorry to hear that you did not receive the second shipment. Under separate cover we are sending another Hoover and Roosevelt Presidential Dollarto youPlease allow 3-business days for the shipment to arrive. Thank you for bringing this matter to our attentionIf you should have any other questionsor concerns, please contact me directly at *** ***
Sincerely, *** ***Director of Compliance Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complai** ** *** *nd find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

April 11, *** *** ***
*** *** ***
*** ** *** Dear *** *** We sincerely apologize for the inconvenience you have experienced with your orderOur records show the Cleveland Presidential Dollar Coin was shipped to you on April 4,
Perhaps your letter and this shipment simply crossed in the mailIf this is not the case, or if you have any other questions or concerns, you may contact me directly at (*** *** Sincerely, *** *** Director of Compliance

June 30, 2015*** *** ***
*** *** ***
*** ** *** Dear *** *** We sincerely apologize for the inconvenience you have experienced with your PresidentialDollar Collection. Rest assured, *** ***r, the service you received is not typical of World
Reserve’slevel of customer satisfactionThe necessary steps are being taken to ensurethis type of situation does not reoccur. Our records show the Harding and Coolidge Presidential Dollar Coins were originallyshipped on July 30, We are sending replacement coins to you underseparate coverPlease allow 7-business days for the coins to arrive. Thank you for bringing this matter to our attentionIf you have any furtherquestions or concerns, please contact me directly a* *** *** Sincerely,*** ***Director of Compliance

January 24, *** *** *** *
*** *** ***
*** ** *** D*** *** *** We sincerely apologize for the inconvenience you have experienced Rest assured, the service you received is not typical of World Reserve’s level of customer satisfactionThe
necessary steps are being taken to ensure this type of situation does not reoccur Our records show the Hoover and Franklin DRoosevelt Presidential Dollar Coins were originally shipped to you on December 17, We are sending another set of these coins to you under separate coverPlease allow 7-business days for the coins to arrive Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at (*** ***
* Sincerely, *** ***
*** ** ***

May 2, *** *** ***
** *** *** *** **
*** ** *** Dear *** *** Per our conversation, your refund would be in the amount of your purchase price less shippingThe total amount you paid for your order was $Shipping and handling was $Therefore, your total refund would be $ Your original information stated that you also paid for the certificates for each presidential dollar coin, however, our records indicate we continued sending them to you without collecting any additional monies from you As previously noted, you may return the complete collection in its original condition to: Returns Department, Freedom Ave NW, Canton, Ohio Please allow 7-business days from date of delivery for your refund to arrive If you have any other questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance

*** *** ***
*** *** *** *
*** *** ***
*** ** ***
* Dear *** *** We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection Rest assured* *** *** the service you received is not typical of World
Reserve’s level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Our records show the Hoover & Roosevelt presidential dollar coins were shipped to you on December 13, Under separate cover, we are sending another set of these coins to youPlease allow 7-business days for delivery Thank you for bringing this matter to our attentionIf you should have any further questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** *nd I have not choice but to accept their resolution to mail me another coin for President Carter since he is still alive and they can't mint his coin by law I wish I have known this particular information, no coin can be minted of a living president, before I paid for the Presidential Collection What a collection with missing or duplicate coins? I request the World Reserve Monetary Exchange to mail me President Lincoln's coin I will wait until for the WRME performs this action and, if it does, will consider this complaint resolved Thank you
Regards,
*** ***

February 7, *** *** ** *** *
*** ** *** ***
*** *** ** ***
*
*** *** *** We sincerely apologize for the inconvenience you have experienced It is our policy, for the privacy and security of our customers, to request the
necessary documentation (copy of death certificate and Executor of the Estate) before any action can be taken on a customer account by a third partyOur records do not indicate this documentation has been received You may send the aforementioned documentation to: *** *** *** *** ** *** ** *** ** *** *** ** *** *** ** *** *** ** *** We will promptly review the information upon receipt If you have any other questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance

*** ** ***
*** *** ***
*** *** ***
*** *** ** *** Dear Ms***, We sincerely apologize for the inconvenience you have experienced with your PresidentialDollar Collection. Per your conversation with our representative, your replacement
shipment of theHarding Presidential Dollar Coins was sent on August 8, This is the shipdate, not the date of arrival to you. The first communication we received regarding non-receipt of this shipment was inMay of According to our records, the policy to report missing shipmentswithin days was explained to you on August 26, 2011, August 30, 2011, andMarch 1, 2013. As you correctly observed in your letter, our representative is unable to provideany results on tracing the packageThe reason this information is notavailable is because of the length of time that has passed since the shipment;hence, the policy to report any missing shipments within the day window. As a one-time courtesy, we are sending another set of Harding Presidential DollarCoins to you under separate cover by certified mailShould the need to reporta missing shipment arise in the future, World Reserve must be notified withindays or the request to reship the item(s) will be denied. If you have any further questions or concerns, please contact me directly at (*** ***
Sincerely,
*** ***Director of Compliance