World Reserve Monetary Exchange, Inc

August 29, *** *** ** ***
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*** ** *** Dear *** *** We sincerely apologize for the inconvenience you have experienced with your recent order Rest assured, the service you received is not typical of World Reserve’s level of
customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccur Your Reagan Presidential Dollar Coin was shipped for you on August 25, Please allow 7-business days for the shipment to arrive Thank you for bringing this matter to our attentionIf you have any other questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance

December 30, *** *** *** **
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*** *** *** We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection Our records show that the missing presidential dollar coins of
Truman and Eisenhower were shipped to you on December 21, Perhaps your letter and this shipment simply crossed in the mailIf this is not the case, or if you should have any further questions or concerns, please contact me directly at (*** *** Sincerely, Valerie M*** Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

December 23, *** *** *** **
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*** ** ***
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*** *** *** We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar CollectionRest assured, Mr***, the service you received is not typical of World Reserve’s
level of customer satisfactionThe necessary steps are being taken to ensure this type of situation does not reoccurWe are shipping your Presidential Dollar Coins todayPlease allow 7-business days for the shipment to arriveThe remaining coins to complete your collection will arrive in one combined shipment at the release of the last Presidential Dollar of Thank you for bringing this matter to our attentionIf you have any other questions or concerns, please contact me directly at *** ***Sincerely, Valerie M*** Director of Compliance

April 19, *** *** ***
** *** *** *** **
*** ** *** Dea* *** *** Per our conversation, we are honoring your request to return the Framed Presidential Money Gallery although the purchase is well past the money back guarantee periodPlease keep in
mind, the merchandise must be returned in its original condition to receive the refund You may return the complete collection to: Returns Department, Freedom Ave NW, Canton, Ohio Please allow 7-business days from date of delivery for your refund to arrive If you have any other questions or concerns, you may contact me directly at *** *** Sincerely, *** *** Director of Compliance

February 27, 2017 [redacted]
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[redacted]   We sincerely apologize for the inconvenience you have experienced with your order.   Our records show the Cleveland (2nd Term) Presidential Dollar Coin was originally shipped to you on...

December 17, 2012. Also, the Garfield Presidential Dollar Coin was shipped on February 3, 2012.   We are sending another set of these coins to you under separate cover along with the Reagan Presidential Dollar Coin. Please allow 7-10 business days for the shipment to arrive. In addition, you may keep the extra Ford Presidential Dollar Coin as a gift from the World Reserve.   Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at [redacted]     Sincerely, [redacted] Director of Compliance

August 8, 2017 [redacted]  
[redacted]
* Dear [redacted]   We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection.   Rest assured, the service you received is not typical of World Reserve’s...

level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.   The following coins are being shipped to you today: (4) Reagan Presidential Dollars. Please allow 7-10 business days for the shipment to arrive.   Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at ([redacted].     Sincerely, [redacted] Director of Compliance

September 30, 2015[redacted]   
[redacted]
 
[redacted]We sincerely apologize for the inconvenience you have experienced with yourPresidential Dollar Collection.Our records show the Harding and Coolidge 2014 presidential dollars...

were shipped toyou on July 30, 2014, and the Hoover and Roosevelt 2014 coins were shipped toyou on December 29, 2014. However, it appears that both shipments were sent to yourold address of record: [redacted]
We have updated our records and are sending these coins to you along with the firsttwo presidential dollar coins released in 2015 (Eisenhower & Truman). Please allow 3-5 business days for the shipment to arrive. Thank you for bringing this matter to our attention. If you should have any other questionsor concerns, please contact me directly at ([redacted]  Sincerely,Valerie M[redacted]Director of Compliance

March 31, 2016 [redacted]
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[redacted] We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection. Rest assured, Mr. [redacted], the service you received is not typical of World Reserve’s...

level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur. Our records show the Hoover and Roosevelt Presidential Dollar Coins were shipped to you on December 13, 2014. Under separate cover, we are sending another set of these coins to you. Please allow 7-10 business days for the shipment to arrive. Thank you for bringing this matter to our attention. If you should have any further questions or concerns, you may contact me directly at ([redacted]. Sincerely, Valerie Moreland Director of Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has performed the action they agreed to, and as of yesterday 4/18/16 I received my replacement coins. I therefore consider this complaint resolved.Thanks for your assistance!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complain[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

March 9, 2016 [redacted]4   Dear [redacted]   We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection.   Rest assured, [redacted], the service you received is not typical of World...

Reserve’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.   According to our records, the following are the most recent shipments from 2012 to present:   President                                Ship Date Garfield                                   1/16/12 Arthur                                     9/14/12 Cleveland                                9/14/12 Harrison                                  12/12/12 Cleveland (2nd Term)               12/12/12 McKinley                                01/23/14 Roosevelt                                01/23/14 Taft                                      ...⇄ 01/23/14 Wilson                                     01/23/14 Harding                                   07/22/14 Coolidge                                 07/22/14 Hoover                                                12/17/14 Roosevelt                                12/17/14     Under separate cover, we are sending the 2015 Presidential Dollar Coins (Truman, Eisenhower, Kennedy, & Johnson). Please allow 7-10 business days for the coins to arrive.   Thank you for bringing this matter to our attention. If you should have any further questions or concerns, you may contact me directly at [redacted]   Sincerely,   [redacted] Director of Compliance

July 6, 2017 [redacted]
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[redacted]   We sincerely apologize for the inconvenience you have experienced with your order of the Presidential Dollar Coins.   Our records show your original shipment of the Nixon, Ford & Reagan...

Presidential Dollar Coins was sent on January 6, 2017. Under separate cover, we are shipping another set of these coins to you. The UPS tracking # is [redacted] This shipment will leave our facility on Friday, July 7th.   As you correctly observed in your letter, the Presidential Dollar Program is complete with the release of the Ronald Reagan Presidential Dollar per the United States Mint. Included with your shipment of January 6, 2017 was a notice explaining how to redeem your credit for the Carter coins. I am attaching a copy of this notice for your records. Unfortunately, the deadline to redeem the credit was June 1, 2017. This credit is to be used toward the purchase of select items available in the online store.   Because you did not receive the shipment sent on January 6th, you also did not receive this notice. Therefore, we can either extend the deadline period for you or we can send duplicate Presidential Coins to you in place of the Carter coins.   Please contact me directly at [redacted] with your selection and with any further questions or concerns you may have.   Sincerely, [redacted] Director of Compliance

August 1, 2017 [redacted]
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[redacted]   We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection.   Rest assured, the service you received is not typical of World Reserve’s level of...

customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.   The following coins are being shipped to you today: (1) Harding, (1) Coolidge, (1) Hoover “P” Mint, (1) Hoover “D” Mint, (1) Roosevelt “P” Mint, and (1) Roosevelt “D” Mint. Please allow 7-10 business days for the shipment to arrive.   Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at [redacted]     Sincerely, [redacted] Director of Compliance

March 20, 2017 [redacted]
[redacted]
[redacted]  [redacted]
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[redacted]   We sincerely apologize for the inconvenience you have experienced.   Our records show, per your conversation with our Customer Service Department, the Vault Tube for the Nixon Presidential...

Dollar Coins was shipped on March 1st and delivered to you on March 8th.    Perhaps your letter and this shipment simply crossed in the mail. If this is not the case, or if you have any other questions or concerns, you may contact me directly at ([redacted].     Sincerely, Valerie Moreland Director of Compliance

December
1, 2015[redacted]   
[redacted]We
sincerely apologize for the delay and inconvenience you have experienced with
your order.Our
records show your order of the JFK Vault Bags along with the Truman,
Eisenhower, Kennedy,...

and Johnson presidential dollar coins were shipped on
November 24, 2015.We
hope this resolves the matter to your satisfaction. If this is not the case, or
if you have any other questions or concerns, please contact me directly at
[redacted] Sincerely,[redacted]Director
of Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12340502, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. My refund for $394 was received on November 6, 2015.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] They sent the coins to me that I havent received.   Missing the Authenticity cards that should be attached with each coin.