World Reserve Monetary Exchange, Inc

August 1, 2017 [redacted]
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[redacted]   We sincerely apologize for the inconvenience you have experienced with your recent order.   Our records show your order for the Uncut $2 Bills was placed on July 5, 2017....

The order was shipped on July 19th and delivered to you on July 27th.   Perhaps this shipment and your letter simply crossed in the mail. If this is not the case, or if you have any other questions or concerns, you may contact me directly at [redacted]4.     Sincerely, [redacted] Director of Compliance

April 11, 2016 [redacted]
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[redacted] We sincerely apologize for the inconvenience you have experienced with your order. Rest assured, Ms. [redacted], the service you received is not typical of World Reserve’s level of...

customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur. Our records show the Harding and Coolidge Presidential Dollar Coins were originally shipped to you on July 10, 2014. The Truman and Eisenhower were shipped on October 8, 2015, and the Kennedy and Johnson were shipped on December 18, 2015. Under separate cover we are sending another set of these Presidential Dollar Coins to you by certified mail. Please allow 7-10 business days for the shipment to arrive. Thank you for bringing this matter to our attention. If you have any other questions or concerns, please contact me directly at [redacted] Sincerely, Valerie Moreland Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until August 16, 2017 for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted]d have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]We reject the business' response because we have received similar responses several times in the past.  Once we receive the coins in hand, we will accept the business' response and be happy customers.
Regards,
[redacted]

January 5, 2016 [redacted]
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[redacted]   We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection.   Your complete set of 2015 Presidential Dollar Coins will be shipped to...

you by the end of January 2016. The remaining Presidential Dollar Coins to complete your collection will be sent to you at the end of 2016.   Thank you for your patience in this matter. If you have any other questions or concerns, please contact me directly at [redacted]   Sincerely,   Valerie M[redacted] Director of Compliance

June 30, 2015[redacted]
[redacted] 
[redacted] We sincerely apologize for the inconvenience you have experienced with your PresidentialDollar Collection.  Our records show the Harding and Coolidge Presidential Vault Tubes were...

originallymailed to you on June 6, 2014. These items were shipped to you again on June 10, 2015. Perhaps your letter and this shipment simply crossed in the mail. If this is not thecase, or if you have any further questions or concerns, please contact medirectly [redacted]
 Sincerely,[redacted]Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to compla[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] I am not sure where to type this information - it is now day 7 since that message was sent in response to the complaint and we still have no coins to date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

December
8, 2015[redacted]   
[redacted]We
sincerely apologize for the inconvenience you have experienced with your order.Rest
assured[redacted] the service you received is not typical of World Reserve’s
level of customer...

satisfaction. The necessary steps are being taken to ensure
this type of situation does not reoccur.Our
records show that several written notifications were sent to you regarding your
Presidential Dollar Collection over the last 2 years. The collection could not
be reinstated until we heard from you. Our records show your first contact with
our service center was in June 2015. At that time, your order was reinstated,
however, we do not show the merchandise was shipped.Under
separate cover, we are sending the Presidential Dollar Coins due you. Please
allow 7-10 business days for delivery.If
you have any other questions or concerns, please contact me directly at [redacted]
Sincerely,[redacted]Director
of Compliance

June 9, 2015[redacted]
[redacted]
 Dear [redacted] We sincerely apologize for the inconvenience you have experienced with your PresidentialDollar Collection.  Per your conversation with our Customer Service Manager, we are shipping...

out todaythe coins which you are missing from your collection (2012, 2013 & 2014).The tracking number for this UPS shipment is [redacted]. Please allow3-5 business days for your shipment to arrive. If you have any further questions or concerns, please contact me directly at [redacted] Sincerely,[redacted]Director of Compliance

March 20, 2017 [redacted]
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[redacted]   We are sorry to hear you have not received your shipment of the Reagan Presidential Dollar coin and sincerely apologize for the inconvenience you have experienced.   While reviewing...

our records, we show our Customer Service Department was able to send you the Reagan coin per your conversation with our representative. The Reagan coin was shipped to you on March 15, 2017, and the UPS tracking shows the package is scheduled to be delivered tomorrow, March 21st by the end of day.   Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at [redacted]     Sincerely, [redacted] Director of Compliance

April 13, 2017 [redacted]
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[redacted]   We sincerely apologize for our error. Our records show the correct label and a pair of white gloves were sent to you on April 5th and delivered on April 11th.   Perhaps your letter and this shipment simply crossed in the mail. If this is not the case, or if you have any further questions or concerns, you may contact me directly at (330) [redacted].   Sincerely, Valerie Moreland Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection.   Rest assured, the service you received is not typical of World Reserve’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not...

reoccur.   The following coins are being shipped to you today: (1) Nixon Vault Tube “P” Mint, (1) Nixon Vault Tube “D” Mint, (1) Ford Vault Tube “P” Mint, (1) Ford Vault Tube “D” Mint, (1) Reagan Vault Tube “P” Mint, (1) Reagan Vault Tube “D” Mint, (1) Johnson Vault Tube “P” Mint, (1) Johnson Vault Tube “D” Mint. Please allow 7-10 business days for the shipment to arrive.   Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at [redacted]     Sincerely, [redacted] Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complai[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

February 14, 2017 [redacted]
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[redacted]   We are in receipt of your information and would like to take this opportunity to address your concerns.   Our records show you signed up for the Presidential Dollar Coin program in...

August 2007. This is a 10 year program, which includes 39 Presidential Dollar Coins. The Presidential Dollar Coins (four per year) have been sent to you each year since 2007. This was your final shipment in the collection.   Your purchase was covered by a 90 day money back guarantee, therefore, we are unable to honor your request for a refund.   If you have any other questions or concerns, you may contact me directly at [redacted]     Sincerely,   [redacted] Director of Compliance

February 24, 2016 [redacted]
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[redacted]   We sincerely apologize for the inconvenience you have experienced with your order of the Presidential Dollar Collection.     Our records show your address has been...

updated and the Harding and Coolidge Presidential Dollars were shipped to you on February 17, 2016.   Perhaps this shipment and your letter simply crossed in the mail. If this is not the case, or if you have any further questions or concerns, you may contact me directly at ([redacted].   Sincerely,   [redacted] Director of Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I finally did receive the Harding and Coolidge presidential dollars and now consider the case to be resolved.
Regards,
[redacted]

December 1, 2017 [redacted]
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[redacted]   We sincerely apologize for the inconvenience you have experienced.   During the time you were attempting to reach us, we were experiencing technical issues with our telephone lines....

However, these issues have been corrected. Rest assured, [redacted] the service you received is not typical of World Reserve’s level of customer satisfaction.   Our records show we received your fax of the necessary paperwork on November 3, 2017. Your shipment of the Nixon, Ford and Reagan Presidential Dollar Coins were shipped to you on November 28, 2017. The UPS tracking number for this package is [redacted] and is scheduled to be delivered December 2, 2017.   Thank you for bringing this matter to our attention. If you should have any further questions or concerns, please contact me directly at [redacted]   Sincerely,  [redacted] Director of Compliance

December 30, 2015 [redacted]   Dear [redacted]   We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection.   Rest assured, [redacted], the service you received is not typical...

of World Reserve’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.   Under separate cover, we are sending all four 2013 Ballistic Rolls (McKinley, Roosevelt, Taft, Wilson) along with all four 2014 Ballistic Rolls (Harding, Coolidge, Hoover, Roosevelt). Please allow 7-10 business days for delivery. The package will arrive signature required. The 2015 Presidential Dollar Coins will arrive separately by the end of January 2016.   Thank you for bringing this matter to our attention. If you should have any further questions or concerns, please contact me directly at [redacted]   Sincerely,   [redacted] Director of Compliance