World Reserve Monetary Exchange, Inc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
*
[redacted]   We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection.   Rest assured, the service you received is not typical of...

World Reserve’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.   Our records show that the John Quincy Adams Presidential Dollar Coin was shipped to you on July 7, 2008. According to our policy, non-receipt of shipments must be reported within 90 days of the shipment. However, as a one-time courtesy, we are sending another John Quincy Adams Presidential Dollar Coin to you under separate cover. Please allow 7-10 business days for delivery.   Next, we would like to address your concerns with the President Carter presidential dollar coin. Per the letter you received with your shipment:   Officials at the United States Mint have confirmed that the release of the U.S. Dollar Coin honoring the 40th U.S. President Ronald Reagan, will mark the end of the U.S. Presidential Dollar Coin Program. The Presidential Dollar Coin Act of 2005 prohibits the minting of Presidential Dollar Coins honoring any President who has not been deceased for at least 2 years. Since President Jimmy Carter is still living, a coin honoring President Carter cannot by law be minted, and the [redacted]t must skip to the 40th President: Presidential $1 Coin Act of 2005, 31 U.S.C.  § 5112 (2005). PRESIDENTIAL $1 COIN PROGRAM 31 U.S.C. § 5112 (n) (2005). “LIMITATION IN SERIES TO DECEASED PRESIDENT – No coin issued under this subsection may bear the image of a living former or current President, or of any deceased President during the 2-year period following the date of death of that President.” 31 U.S.C. § 5112 (n)(2)(E) (2005). “TERMINATION OF PROGRAM – The issuance of coins under this subsection shall terminate when each President has been so honored, subject to the paragraph [above], and may not be resumed except by an Act of Congress.” 31 U.S.C. § 5112 (n)(8) (2005). Therefore, the U.S. Government’s final striking for the Presidential Dollar Coin Program with the minting of the 40th President, Ronald Reagan, means you will now have the full 10 year collection of every U.S. Presidential Dollar Coin ever minted. Also with this letter were instructions to claim your credit for the Carter Presidential Dollar Coin. Attached is a copy of this information. If you have any other questions or concerns, feel free to contact me personally at [redacted]   Sincerely,   [redacted] Director of Compliance

January 24, 2017 [redacted]
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[redacted]
* We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection.   Rest assured, the service you received is not typical of World Reserve’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.   Our records show that the Truman and Eisenhower presidential dollar coins were originally shipped to you on December 24, 2015. The Kennedy and Johnson coins were shipped to you on December 25, 2015. As a one-time courtesy, we are sending another set of these coins to you under separate cover. Please allow 7-10 business days for delivery.   Next, we would like to address your concerns with the President Carter presidential dollar coin. Per the letter you received with your shipment:   Officials at the United States Mint have confirmed that the release of the U.S. Dollar Coin honoring the 40th U.S. President Ronald Reagan, will mark the end of the U.S. Presidential Dollar Coin Program. The Presidential Dollar Coin Act of 2005 prohibits the minting of Presidential Dollar Coins honoring any President who has not been deceased for at least 2 years. Since President Jimmy Carter is still living, a coin honoring President Carter cannot by law be minted, and the [redacted] must skip to the 40th President: Presidential $1 Coin Act of 2005, 31 U.S.C.  § 5112 (2005). PRESIDENTIAL $1 COIN PROGRAM 31 U.S.C. § 5112 (n) (2005). “LIMITATION IN SERIES TO DECEASED PRESIDENT – No coin issued under this subsection may bear the image of a living former or current President, or of any deceased President during the 2-year period following the date of death of that President.” 31 U.S.C. § 5112 (n)(2)(E) (2005). “TERMINATION OF PROGRAM – The issuance of coins under this subsection shall terminate when each President has been so honored, subject to the paragraph [above], and may not be resumed except by an Act of Congress.” 31 U.S.C. § 5112 (n)(8) (2005). Therefore, the U.S. Government’s final striking for the Presidential Dollar Coin Program with the minting of the 40th President, Ronald Reagan, means you will now have the full 10 year collection of every U.S. Presidential Dollar Coin ever minted. If you are not satisfied with your credit for the Carter presidential dollar coin, we can send you a duplicate presidential coin of another in the collection to fill the empty slot in your Money Gallery. The duplicate coin can be displayed by showing the reverse side of the presidential dollar which depicts the Statue of Liberty. If you would like to receive the duplicate coin, or if you have any other questions or concerns, feel free to contact me personally at [redacted] Sincerely,   [redacted] Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution would be satisfactory to me.  I will return items as I received them and wait for the refund. Once I receive refund, I will consider this complaint resolved.
Regards,
[redacted]

December
15, 2015[redacted]   
[redacted]Dear
[redacted]We
sincerely apologize for the inconvenience you have experienced with your Presidential
Dollar Collection.In
checking our records, we only show notification of the non-receipt of Harding
and...

Coolidge, which were originally shipped to you on August 1, 2014. Under
separate cover, we are sending the following Presidential Dollar Coins:
Harding, Coolidge, Hayes, Cleveland, Harrison, Cleveland 2nd Term,
and Arthur. The 2015 dollar coins will be shipped to you by the end of
December.Rest
assured, [redacted] the service you received is not typical of World Reserve’s
level of customer satisfaction. The necessary steps are being taken to ensure
this type of situation does not reoccur. Thank
you for bringing this matter to our attention. If you have any other questions
or concerns, please contact me directly at ([redacted] Sincerely,[redacted]Director
of Compliance

Revdex.com:
I will consider this complaint resolved as I received my coins.
Regards,
[redacted]

October 6, 2017 [redacted]
[redacted]
[redacted]  [redacted]
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[redacted]   We sincerely apologize for the inconvenience you have experienced.   Rest assured, the service you received is not typical of Lincoln Treasury’s level of customer satisfaction. The necessary...

steps are being taken to ensure this type of situation does not reoccur.   Our records show the Garfield and Hayes Presidential Dollar Coins were shipped to you on September 21, 2017.   Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at [redacted]     Sincerely, [redacted] Director of Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted]nd faxed the requested information to them.  As of 2/23 have not heard further from them. Please update me on the complaint.
Regards,
[redacted]

October 15, 2015[redacted]   
[redacted]
[redacted]  [redacted]
 
Dear Mr. [redacted],We sincerely apologize for the inconvenience you have experienced with your PresidentialDollar Collection.Rest assured, Mr. [redacted], the service you received is not typical...

of World Reserve’slevel of customer satisfaction. The necessary steps are being taken to ensurethis type of situation does not reoccur.The Harding and Coolidge presidential dollar coins were originally shipped to youon July 22, 2014. We have sent another shipment to you on October 9, 2015.Thank you for bringing this matter to our attention. If you should have any other questionsor concerns, please contact me directly at [redacted].  Sincerely,Valerie M[redacted]Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and being that the coins FINALLY arrived, this complaint can be closed.  I sincerely hope I don't have to take these same actions for the final set of coins that are scheduled for shipment December 31, 2016.  I would very much like to end this relationship with World Reserve once and for all.
Regards,
[redacted]

January 10, 2017 [redacted]
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[redacted]   We sincerely apologize for the inconvenience you have experienced.   Rest assured, the service you received is not typical of World Reserve’s level of customer satisfaction. The...

necessary steps are being taken to ensure this type of situation does not reoccur.   As promised, your 2016 Presidential Dollar Coins were shipped to you on December 30, 2016. Please allow 2-3 weeks for the package to arrive.   If you have any other questions or concerns, you may contact me directly at [redacted]     Sincerely,   [redacted] Director of Compliance

July 6, 2017 [redacted]  
[redacted]   Dear [redacted]   We sincerely apologize for the inconvenience you have experienced with your order of the Presidential Dollar Coins.   Our records show the Madison Presidential Dollar...

Coins were sent with your first shipment on September 27, 2007. The Grover Cleveland (1st Term) Presidential Dollar Coins were shipped on July 18, 2012, and the Grover Cleveland (2nd Term) Presidential Dollar Coins were shipped on December 14, 2012. Each shipment throughout this 10 year program included a schedule of the release dates for each Presidential Dollar Coin.   As our representatives explained, it is our policy that any claims of missing coins must be reported within 90 days of the shipment. It is not uncommon for companies to set restrictions for such claims and World Reserve feels this is a fair amount of time. In addition, we do not have these older releases on hand. However, as a one-time courtesy, we will purchase additional coins to send to you (2) Madison, (1) Grover Cleveland 1st Term, (1) Grover Cleveland 2nd Term, and (1) Reagan Presidential Dollar Coin. Please allow 7-10 business days for the shipment to arrive.   If you have any further questions or concerns, you may contact me directly at [redacted]     Sincerely,   [redacted] Director of Compliance

January 11, 2016 [redacted]
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[redacted]   We sincerely apologize for the inconvenience you have experienced with your order of the Presidential Dollar Collection.   Rest assured, [redacted] the service you received is not typical of World...

Reserve’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.   Our records show the Hoover and Roosevelt Presidential Dollar Coins (P & D Mint) were shipped to you on December 17, 2014. The Harding and Coolidge Presidential Dollar Coins (P & D Mint) were shipped to you on August 5, 2014.   We are sending another shipment of these coins to you under separate cover. Please allow 7-10 business days for the coins to arrive.   Thank you for bringing this matter to our attention. If you have any other questions or concerns, please contact me directly at [redacted]   Sincerely,   [redacted] Director of Compliance

February 8, 2017 [redacted]
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[redacted]   We sincerely apologize for the inconvenience you have experienced with your order.   Our records show, per your request, the order was cancelled on November 12, 2012. We have...

reinstated your order and have sent the following shipments:   Shipped January 28, 2017 – John F. Kennedy Presidential Dollar Coin   Shipped February 2, 2017 – Presidents Truman, Eisenhower, Johnson, Arthur, Cleveland, Harrison, Cleveland (2nd Term), McKinley, Roosevelt, Taft, Wilson, Harding, Coolidge, Hoover, and Roosevelt.   The 2016 coins are currently being processed. Please allow 7-10 business days for the last shipment to arrive.   If you have any other questions or concerns, you may contact me directly at [redacted]     Sincerely,   [redacted] Director of Compliance

August 15, 2017 [redacted]  
[redacted]
[redacted]  [redacted]   Dear [redacted]   We sincerely apologize for our error. We are sending the 6 coins to you, which include (2) Reagan, (2) Nixon, and (2) Ford. Please allow 7-10 business days for delivery.   Thank you for bringing this matter to our attention. If you have any other questions or concerns, please contact me directly at [redacted]     Sincerely, [redacted] Director of Compliance

February 19, 2016 [redacted]
[redacted]
[redacted]  [redacted]
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[redacted]   We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection.   Your note states you have not received any presidential dollar coins...

since 2013. However, our records show we mailed the McKinley, Roosevelt, Taft, and Wilson coins on February 1, 2014; the Harding and Coolidge on August 4, 2014; and the Hoover & Roosevelt on December 17, 2014.   Our records also show that on February 15, 2016, you contacted our customer service center regarding the 2015 presidential coins only. As our representative explained, these coins were mailed to you on January 19, 2016.   Perhaps this shipment and your letter simply crossed in the mail. If this is not the case, or if you have any further questions or concerns, you may contact me directly at [redacted]   Sincerely,   [redacted] Director of Compliance

March 23, 2017 [redacted]  
[redacted]
[redacted]  [redacted]   Dear M[redacted]   We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection.   Per our conversation, we have confirmed your correct address...

and are shipping the 2016 Presidential Dollar Coins out to you under separate cover. Please allow 7-10 business days for the coins to arrive.   Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at [redacted]     Sincerely, [redacted] Director of Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 15, 2015[redacted]
[redacted]
[redacted]  [redacted]7 Dear Ms. [redacted], We apologize for any misunderstanding regarding the coins you are missing. Under separate cover, we are also sending the Hoover and Roosevelt single coins.Please allow 7-10 business days for this shipment to arrive. If you have any further questions or concerns, please contact me directly at ([redacted] Sincerely,[redacted]Director of Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The company had previously been given a copy of my father's death certificate and Statement of Wishes dated 3/29/07 transferring all rights to the subject coins to me upon his death.  Nevertheless, I have resent those documents to the company again (see attached.]
Regards,
[redacted]