Worldpay, Inc.

To Whom It May Concern,
We have reached out to this merchant in attempts to reach a resolution, at this time we are awaiting a response from said merchant
Thank you!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***
Regards,
*** ***

This matter has been resolved. This was regarding the same item I resolved last monthOn we called the owner Dustin and agreed to refund the $and he agreed to remove social media complaintsHe immediately took down a YouTube video he hadThis was resolved. Thanks in
advance,Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***

To Whom It May Concern,We have worked with this merchant and believe we have come to a mutual resolution. Thank you!

Good Afternoon, Refund was processed on 8-23-and was rejected on 8-29-due to account closed (account ending in ***). We can process refund if we have updated account information. Please advise how you would like to proceed. Thanks in advance,Customer Care

To Whom It May Concern,
In good faith, we have been in contact with this merchant to reach a resolution
Thank you!

Complaint: ***
I am rejecting this response because:Attention: *** *** Regarding the above subject, this matter has not been resolved! The company in question has
repeatedly refused to provide specific detail as to why they debited my account $2, As an aide, if this matter cannot be resolved I will need the Attorney General's involvement To that end I need the support of the Revdex.com to keep this subject open. Thank-You So Very Much,*** ***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

To Whom It May Concern,
Though the physical gift card referenced by this customer was supplied by Mercury to the merchant where the card was utilized, that merchant does not participate in Mercury’s gift card program (rather, it likely participates in a different gift card program).
As such, Mercury does not have any information regarding the transaction
Thank You

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We've left VM’s for *** and sent her emails over the course of a week and am not getting a response from her.Can she please return our call. Josh L***

To Whom It May Concern, We have worked with this merchant and believe we have come to a mutual resolution. Thank you!

Complaint:
I am rejecting this response because:Our business would like to move on from this experienceWe believe we have been wronged by aspects of our processing agreement that we have been held to, resulting in thousands of dollars in additional costs to our business (downgrades, improper MCC coding)We are willing to pay the $cancellation cost, but anything above and beyond is unjustifiable under these circumstancesPlease accept.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

To Whom It May Concern,We have worked with this merchant and believe we have reached a mutual resolution.Thank you!

Complaint: ***
I am rejecting this response because I did not receive the refund yet However, I will accept the company's response as soon as I receive the refund for
September, October, and November within a week as Ned promised on the phone Please understand me since your agent, Bo *** (or ***) lied so many times on the phone.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

There was a bit of an issue on this cancellation/account as wellWe actually provided a courtesy refund on the *** September fees for herShe stated she has been unsuccessful reaching anyone by phoneI reconfirmed this refund to merchant and let her know her original request was
forwarded to the appropriate department.This was considered resolved. Thanks in advance,Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. We received the refund on 11/17/
Regards,
*** ***

Complaint: ***
I am rejecting this response because: they have admitted to overbilling us (again), but we have yet to receive a refund
Regards,
*** *** [To assist
us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Dear Revdex.com, This is in response to your correspondence for the Revdex.com assigned ID, ***. Dear Customer, we apologize that you have not received past credit card processing statements for activity under your account. These statements were mailed to the address provided us and I note in your account that no change of address request has been received by us. Please contact our customer service department to have any of your past statements re-mailed to you. Your statements reflect that only card processing fees were charged to your account plus, as noted in our last correspondence, a common point of purchase (CPP) fee in the amount of $2,500. Again, the $2,is a fee passed down from the member bank for its fee to handle and process a credit card issuer reported common point of purchase event at the your business. Regarding your computer being turned off and the fees mentioned in your correspondence for a new computer systems and computer upgrades, please note that Vantiv does not have access or control of your computer and we have not sold you any computer systems or computer upgrades. The issues and fees you mention in your correspondence appear to pertain to a business other than Vantiv. We would be glad to discuss this matter with you further and may be reached at ###-###-####. Thank you

To Whom It May Concern,We have worked with this merchant and believe we have come to a mutual resolution.Thank you!