Worldpay, Inc.

To Whom It May Concern,
We are currently working with this merchant to reach a mutual resolution.
Thank you!

The merchant has already responded they will only pay $250.  The ETF was already reduced to $1000 from $14,486.09 .  On 05-02-2017 the account was closed and ETF was rejected by the bank; R08 Payment Stopped.  We've done our part and have not even collected.

To Whom It May Concern, We have worked with this merchant and believe we have reached a mutual resolution. Thank you!

Good Afternoon,We would like to apologize for any inconvenience this discrepancy has caused.  We have submitted a refund for $140.00 and you will receive refund with-in 5-7 business day via ACH.  Thanks in advance,Customer Care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Vantiv has admitted to overbilling us another $134.36 for the months March and April 2016 and has issued credit.  That is after issuing credits for overbilling us from Oct 2015 through Feb 2016.  This is not how a reputable business operates, adding bogus fees hoping the customer will not notice.  I should not have to go through our bill each month with a fine-tooth comb trying to find erroneous charges, but that is what I will continue to do as long as we are stuck with Vantiv.
Regards,
[redacted]

Good Afternoon,After further review of the notes on this account there was not a notice received, which is why the early termination fee was applied.  Merchant was advised of this charge when he contacted out service department.  Merchant is required to give 30 day notice per the...

signed contract. Thanks in advance,Customer Care.

To Whom It May Concern,We have worked with this merchant and believe we have come to a resolution. Thank you!

Complaint: [redacted]
I am rejecting this response because: This is not how I thought my new relationship would be with Mercury as you both assured me that I wouldn't be having any problems reaching out.My December statement did not match the numbers I was promised when I signed my new contract with you. We agreed to get it below or as close to 2% as possible and this is not the case and are not following through with your agreement.I told the Revdex.com that my issue was resolved based on your companies promises made to mine but CLEARLY this is not the case.Please call me at your earliest convenience.[redacted]###-###-####
Regards,
[redacted]  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]This is not how I thought my new relationship would be with Mercury as you both assured me that I wouldn't be having any problems reaching out.My December statement did not match the numbers I was promised when I signed my new contract with you. We agreed to get it below or as close to 2% as possible and this is not the case and are not following through with your agreement.I told the Revdex.com that my issue was resolved based on your companies promises made to mine but CLEARLY this is not the case.Please call me at your earliest convenience.[redacted]###-###-####This is not how I thought my new relationship would be with Mercury as you both assured me that I wouldn't be having any problems reaching out.My December statement did not match the numbers I was promised when I signed my new contract with you. We agreed to get it below or as close to 2% as possible and this is not the case and are not following through with your agreement.I told the Revdex.com that my issue was resolved based on your companies promises made to mine but CLEARLY this is not the case.Please call me at your earliest convenience.[redacted]###-###-####This is not how I thought my new relationship would be with Mercury as you both assured me that I wouldn't be having any problems reaching out.My December statement did not match the numbers I was promised when I signed my new contract with you. We agreed to get it below or as close to 2% as possible and this is not the case and are not following through with your agreement.I told the Revdex.com that my issue was resolved based on your companies promises made to mine but CLEARLY this is not the case.Please call me at your earliest convenience.[redacted]###-###-####

To Whom It May Concern,
We have worked with this merchant and believe we have come to a mutual resolution.
Thank you!

Complaint: [redacted]
I am rejecting this response...

because:since I am with another company reactivating my account of [redacted] for short period of time is nonsense. I have contract defence of unconscionability. There is a gross ineqality of bargaining power. Signed paper is unreasonably favorable to the stronger party which is [redacted].  Therefore even the paper was signed it can not be bound. I hope [redacted] do the right thing and prevent things going sour more.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

To Whom It May Concern,We have worked with this merchant and believe we have reached a mutual resolution. Thank you!

Good Afternoon, We have confirmed we processed a refund in the amount of $59.97 for the Bizshield protection on 9-10-17. If you have any other questions please let us know. Thanks in advance,Customer Care.

Complaint: [redacted]
I am rejecting this response...

because:Vantiv's statement that they will send a refund in "5 days" is their basic lie that I have been told multiple times on the phone.I have ZERO confidence that this is a valid statement. Per my original complaint, I would consider an acceptable settlement to be a WRITTEN STATEMENT from the company ending all contract and lease obligations for [redacted] along with a refund of $140 for a portion of numerous over charges. I want a PAPER CHECK sent to [redacted]. ACH deposit is unacceptable because giving that company a bank account number represents a security threat. As described in my original complaint, I can no longer tolerate any kind of business relationship with this company. Vantiv provides no documentation describing monthly fees charged to my account, so I have no way of knowing what they will take. In light of their multiple violations of fees described in our contract, I consider the contract void because of their refusal to observe contract terms, ie charging $169 for annual fee instead of $99 as written in contract. Plus, it's very shady for a company to cease providing statements about charges. My original complaint noted that statements ceased arriving in August 2016.
Regards,
[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. And hopefully they would response on time, without taking help of Revdex.com!!!
Regards,
[redacted]

To Whom It May Concern,We have worked with this merchant and believe we have reached a mutual resolution.  Thank you!

To Whom It May Concern,
Mercury has continued to work with the merchant in question to address their concerns and it is our understanding that at this time a resolution has been reached.  Should that not be case, Mercury will make additional efforts to resolve the matter.  Thank You

There was a billing issue that was resolved in August with an employee that is no longer with the company. Now that Michael M[redacted] is gone, Mercury is trying to collect a fee for...

closing the account. When I called, all of Michael's notes on the account have some how gone missing.Honor the agreement Michael and I had agreed on in August and waive the cancellation fee.

To Whom It May Concern,We have worked with this merchant and believe we have come to a resolution. Thank you!

Merchant was never charged the $295.00 termination fee.We explained this to the merchant 10/12/17, he was also notified that henormally would have been charged this fee since he switched companies.He was sent an email confirming this [redacted], to his email on file.His last day of...

processing was August 22 but he did not call until Oct 12 to close hisaccount so he did receive a bill for September as we did not know he wanted to close hisaccount and we do not monitor for non-processing accounts.  If we are to reimbursethe fees paid in September ($254.77) his account will then be subject to the $295.00 termination fee.See attached Sept 2017 statement. Thanks in advance,Customer Care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]