Worldpay, Inc.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Attention: [redacted] Vantiv Integrated Payments advised in that the $2,500.00 debit in question came from Wells Fargo and is a pass through expense from them to me.   I've repeatedly asked for a copy of this bill from Wells Fargo to Vantiv that specifically references my company and the charges.  Vantiv has refused to do that to date.  I've then asked for a contact at Wells Fargo so that I may follow-up directly with them.   Vantiv has refused to provide any contact information to date.  No one or entity is simply going to stand by and accept a $2,500.00 charge with virtually no support documentation. This is just wrong on so many levels! Further to my note below I'm willing to participate in binding arbitration to avoid court congestion. [redacted] Sincerely,[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

To Whom It May Concern,
Mercury has been in communication with the merchant in question and has requested certain information from such merchant in an effort to bring this matter to conclusion.  Once that information is received, Mercury will take appropriate action to attempt to address this...

merchants concerns.

Good Afternoon, We cannot find this merchant in our system.We’ve searched via email, phone number, and name and cannot locate this merchantin our system.  Do you have any more information? Thanks in advance,Customer Care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for the meantime. We can only hope this business stays true to their word as they have NOT in the past BUT they have went over and beyond this particular time to make sure I have not only one but two points of contact in case we have any more issues. 
Regards,
[redacted]

Complaint: [redacted]
They have reached out to me, and I am in a correspondence with Jeremy C[redacted].He has been very professional, and...

while I have confidence that he may be able to help, I would like to keep this case open until that happens.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because: I was now never made aware of an early termination fee. I sold the business in May and the new owners is running under the same name. However, she is using a different card processing company. I am attaching a couple of my bank statements to show that I am, in deed, still being charged by Vantiv. 
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because:  Merchant's representative advised by e-mail on 3/27/16 that the refund of overcharges due would be deposited...

into my bank account on 4/1.  Funds have not been received.  Merchant is still in violation of agreement and promises made to correct the situation.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because:Mercury has admitted to overcharging us since October 2015.  However, the amount is still not agreed upon.  I received an...

email from them 2/1/16 saying they overcharged us $1,525.00 from October 1 - December 31.  However, they did not attach any calculations to show how they came to that number.  I replied asking for such calculations twice, which they finally sent late on 2/8/16.  I have not had a chance to review the calculations.  Also, they claim that they "do not have numbers for January" to calculate the overcharges from that month.  I find that unbelievable as they deducted the merchant fees for January from our bank account on February 2nd.  How can they possibly claim they don't have the numbers for January?  They knew exactly what to bill us.  I also spoke to a manager yesterday who repeated they did not have numbers for January, that they would have to wait until February 16th.  They are just stalling.This issue is in no way resolved until we receive a refund for the entire period.  Even though they have admitted overcharging us for Oct-Dec, we have received no refund that I know of, and as I said, I have not had a chance to review to verify their figures.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

To Whom It May Concern,
Vantiv (Mercury) provides merchants the plastic cards which merchants sell to consumers and assists in the processing of such cards. After research into this specific consumer’s gift card, our records indicate that this consumer used the original amount uploaded on...

3/12/2014 of $50.00 on 4/13/2014. Further research indicates that this consumer’s gift card was reloaded on 6/4/2014 for an amount of $40.00 then used in full on 7/3/2014. Our records further indicate an additional reload of $5.00 on 9/2/2014. No additional transactions in connection with the card in question were located.
Thank You

Complaint: [redacted]
I am rejecting this response because:At no time did Ben mention a 30 day notice requirement. He clearly stated if I wasn't happy to just email or call and there would be no financial repercussions. No mention was made of a 30 day requirement. This has happened to me before with another merchant services company, that is why I was sure to ask him directly if there was any monthly fees or an ETF. He was very eager on selling me Vantiv and made false promises. When I emailed and asked to cancel the account I never received a notification requiring 30 days to cancel. I switched because I thought it was a less expensive alternative to what I had. I ended up paying hundreds more. A monthly fee that was never mentioned and an ETF. Please provide a recording of the conversation. The proof is there.
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Below is the message we already sent to the merchant:  Due to the merchant not providing 30 day’s notice account was subject to early termination fee.From: Ashley B[redacted] Sent: Tuesday, October 24, 2017 1:03 PMTo: '[redacted]Subject: CellFix[redacted]I just got off the phone with...

Ben and he did say that he told you, you wouldn’t receive a penalty for closing the account if you gave 30 day notice prior to closing. Due to 30 day notice not being received is why your account was hit with the Early Termination Fee.Respectfully, Ashley B[redacted]Merchant Liaison SupportVantiv / integrated payments [redacted]
[redacted]

To Whom It May Concern,
 
Mercury continues to work with this merchant in an effort to reach a resolution.  Mercury is presently waiting to hear back from the merchant regarding our latest proposed resolution.  Mercury will continue its efforts to bring this matter to...

conclusion. 
 
Thank You

To Whom It May Concern,We have reached out to this merchant a total of four times and have not been able to make contact. We have not received a call back or an e-mail response. Thank you.

To Whom it May Concern,We have worked with this merchant and believe we have reached a mutual resolution.Thank you.

To Whom It May Concern,We will again provide the merchant the substantiation we provided regarding the CPP event at the customer's location that resulted in the fee in question. We have sent and will resend the attestation sent to the customer that the above fee was in fact passed through to the processor from Wells Fargo. Thank you!

To Whom It May Concern,
We have worked with this merchant and believe we have come to a mutual resolution.
Thank you!

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern, We have been in contact with this merchant and believe we are nearing a resolution. Thank you!  Thank you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
We received a refund of $460.20 for the overcharges from the May statements.  We are now working on resolving $338.00 in overcharges for the June statements, which they say they will refund as well.  They also say they are putting us on an "exclusion" list to prevent us from receiving miscellaneous fees on our statements going forward.  Why it took them 10 months to do that, I have no idea.  We signed the agreement with them last October which should have excluded those fees.  Hopefully once we receive the $338.00 refund this will be done once and for all, but I'm not betting on it.  This is one of the most dishonest companies I've ever dealt with.
Regards,
[redacted]