Worldpay, Inc.

Complaint: ***
I am rejecting this response because:I am asking that this complaint be reopened. I must have accidently deleted the email sent letting me know I had a message waiting a reply. However, this issue is far from resolved. Mercury has now three times said they are “working with us to resolve the issue” but that is not accurate. While they have admitted to overbilling us since 10/1/2015, they have refused to issue any refund and they have been unable to explain the charges on our statements. They also have done nothing to correct our account to prevent future overcharges. I had a chance to review the February statement and they did not correct any of the fees they admitted were wrong back in January. Given the number of recent complaints on your website for this company, it boggles my mind how you can rate them A+. Just because they reply every days or so saying they are “working on it” doesn’t mean they are actually doing anything about the situation. Please give us a chance to continue our complaint until it is truly resolved and a refund has been issued.Sincerely,*** ***, Comptroller*** ** *** *** *** ** ***Phone ###-###-####, ext ***View our catalog online! *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Our rep Jeremy has called the merchant and left a voicemail.We’ve also sent the merchant an email with an update on his account status and refunds.Awaiting reply from merchant at this time. Thanks in advance,Customer Care

To Whom It May Concern,
We have worked with this merchant and believe we have reached a resolution.
Thank you!

Complaint: [redacted]
I am rejecting this response because:
1. The
transaction record includes notes to the $and $debits and
credits to the card stating it was an "old card" giving the impression that Mercury deducted the amounts, ultimately leaving $5, because it was an old card (see attached screen shot)In Mercury's response, they did not state whether or not it was their policy to deduct amounts from gift cards due to the card being "old." They should have clarified this and given an explanation as to why the transactions were annotated as related to the card being "old."
2. Prior
to my arranging a way call between Vantiv, the restaurant, and myself, I sent
a copy of the transaction record to the restaurant
3. When
the restaurant, Vantiv, and I spoke together on the 3-way call, the restaurant
contact said the card was used, based on the transaction record I sent herBut
the transaction record I sent says nothing of the type of transaction other
than it is an "old card."
4. The
restaurant called me the next day to "check and see that everything was
ok." In that call the contact admitted that she did not know whether or
not the card had been used, but had said so because there were debits and
credits on the transaction record I sent herShe was apologetic
As the card is reusable, perhaps the card may have been used
before it was given to me, I do not knowIn any event, there is sufficient
uncertainty for me to drop the complaint Perhaps Vantiv might consider
better descriptions in their record of transactions to preclude the possibility
of debits and credits appearing as if they were made by Mercury because a card was old,
given that companies do, in practice, deduct balances for such a
reason.
I would also like to suggest that Vantiv customer service reps
might be given sufficient latitude to make exceptions to deal with customers
directly in exceptional casesIt was a bit unprofessional to have me on the
phone, with a full record of the transactions showing on my monitor, while the
Vantiv rep claimed she could not see the record of transactions, even as I was
staring at themI realize she was following company policy, but a bit of
flexibility and additional professionalism would have precluded the complaint
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

To Whom It May Concern,
We have worked with this merchant and believe we will reach an agreement by Friday.
Thank you!

To Whom It May Concern,We have been in contact with this merchant. We are currently unable to reach a resolution. We provided the merchant with all of the information in our possession that is responsive and which establishes the origins and purpose of the fee. Thank you.

Good Afternoon,We heard from the merchant in Feb 2016 then they stopped processing in June 2017 but we didn’t receive the letter until July 25th 2017 to close both accounts. Merchant is in breach of the agreement and Liquidated Damages do apply as contract was not fulfilled.  Thanks in...

advance,Customer Care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We were contacted by the business and were offered a refund. We are waiting on the refund to hit our account, but expect to see it within the next week.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern,
We are currently in contact and working with this merchant to reach a resolution.
Thank you!

Good Afternoon,  On: 04-25-2017 the merchant responded that they will only pay $250. Becky replied the ETF was already reduced to $1000 from $14,486.09 and the account is being closed due to breach.   On: 5-02-2017: Account was closed and ETF was rejected by the bank; R08 Payment Stopped.   On: 5-10-2017 Demand letter sent before referring to Brown and Joseph.  At these moment we've exhausted our resources as we've tried to work with merchant.

Complaint: [redacted]
I am rejecting this response because:You tried to make the " initial term 3year " on the signed agreement look like 3year contract to bear. This is another proof of [redacted]'s deceptive business conduct.  When I signed the agreement I told Mr. C[redacted] that I  didn't want any string attached on it and he made sure " initial term 3years " meant the newly appeared maintenance fee and breach  assistance fee will not be charged at least 3years from then and had nothing to do with any kind of extended contract to bear. When I asked about " see section 13" he said that was only about the required advance notice for termination.   Now you are telling me that was hoax?   This is disturbing . Either one of you are liar.                On the account closure form it says " for account closure request that is received by Mercury on or before the 20th of the month your account will be closed in such calendar month. If received after the 20th of month your account will be closed in the following month.    This is misleading and contradictory.   It should say account will be closed on the final day of subsequent month after account closure form received.I see lots of similar complaints on the web. I hope you don't force me to make federal case out of this. RegardsSent from my iPhone
because: Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and working with them at the moment. Hopefully we can get this settled in a friendly way. We will see.
Regards,
[redacted]

To Whom It May Concern,
We have worked with this merchant and believe we will reach a resolution by Friday.
Thank you!

To Whom It May Concern,
Mercury has communicated with the merchant in question in an effort to reach a resolution.  Presently, Mercury is waiting to hear back from the merchant regarding proposed resolutions. 
Thank You

Complaint: [redacted]
I am rejecting this response because:Vantiv has agreed to overbilling us for $51.35 but the actual amount we have been overbilled is $106.60. ...

Until we receive credit in full and assurance that future statements will not include these fees, this matter is not settled.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

To Whom It May Concern,We are currently working with this merchant to reach a mutual resolution. Thank you!

To Whom It May Concern,
We have worked with this merchant and believe we have come to a mutual agreement.
Thank you!