Worldstrides

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.World Strides states that I checked the box to accept their $219 cancellation fee.  I do not remember any screen providing that statment, nor did I click the box to accept that.  I did have that opiton at all.  I will not accept this response. It was not on any screen that I saw.  I would have remember such a large cancellation fee.  I will not accept this response as it is not a resolution.  The fee is exorbitant and I did not see that screen.  I challenge that it was not there when I signed up in May.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

Dear [redacted]We are in receipt of your complaint filed with the BetterBusiness Bureau regarding unwanted sales phone calls.In researching this matter, I did find that the call volumewas unusually high. I have spoken with the Sr. Vice president of Sales and wehave...

specifically placed [redacted] on a “no call” status.I apologize for the inconvenience and frustration thismatter has caused you.You should not receive any further calls from WorldstridesEducation ravel Specialists. However, if you do, please feel free to contact medirectly at [redacted] for handling. We will be providing a copy of thiscorrespondence as part of our response to the recent filing you made with theRevdex.com (case#: [redacted]) in Richmond.Sincerely,[redacted]

Dear [redacted]: 
Thank you for contacting World Strides regarding your accounts. It is my understanding that you 
and your daughter recently traveled with [redacted] and that you are 
concerned about additional fees applied to your account...

due to your rooming assignments being 
changed from quad occupancy to double occupancy. 
Upon registration, you were presented with and agreed to certain Terms & Conditions. Those 
Terms & Conditions contained information on additional charges which may be applied in the 
event rooming changes were necessary due to group configuration and/or hotel availability. 
However, we do understand the inconvenience this situation has caused you and have made an 
exception on your accounts. The rooming charges on both accounts have been removed and both 
accounts currently show a $0 balance due. 
I apologize for the frustration this situation has caused you and do hope that you and/or [redacted] 
are in a position to travel with WorldStrides again in the future. 
Should you have any further questions or concerns, please feel free to contact me directly at 
[redacted]. We will be providing a copy of this correspondence as part of our response to 
the recent filing you made with the Revdex.com (Case #:[redacted]) in[redacted].

Dear Ms. [redacted]: Thank you for contacting World trides regarding your son· account. It is my under tanding that [redacted] accompanied...

[redacted] on their recent trip to Washington, D.C. and that you feel misled regarding the small group adjustment for this trip. Upon regisrration, you were presented with and agreed to certain Terms & Condition . These Terms & Conditions clearly stale that the ·'price quoted is based upon a minimum number of travelers·· and that "the price is also subject to adju tment if the minimum enrollment is not met''. The Registration Letter, which was provided to you by the Program Leader. clearly states that the trip price was based on 35 full-paying participants. As you are probably aware, fourteen full-paying participants accompanied the Program Leader on this trip. Therefore, the price of the trip was adjusted accordingly pursuant to the Terms & Conditions for each of the traveling full-paying participants. I am very sorry to hear about your dissatisfac1ion with the customer service you r.eceived and appreciate your feedback regarding the same. I do apologize for the frustration this situation has caused you. However, we are unable to waive the small group adjustment as requested on your account as this was a valid charge and was applied for all tra eling full-paying participants. I do hope that you can understand our position and trust that [redacted] had a wonderful experience while traveling with WorldStrides. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of thi correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond.

Dear [redacted]Thank you for contacting WorldStrides regarding your
daughter’s account. It is my understanding that [redacted] was scheduled to accompany
[redacted] to Washington D.C. However, the trip was canceled and you have
some concerns regarding the cancellation and your refund.IN...

researching this matter, I have confirmed that
cancellation was initiated by the Program Leader from [redacted] due to
low participation. WorldStrides has made an exception to the Terms &
Conditions and, as a good faith gesture, provided a full refund to all
participants registered for this trip, to include the non-refundable deposit.Payments made on [redacted] account total $1,653. Refunds are
processed in the manner in which payments are received. Therefore, on May 28,
2015, the follow refunds were processed: $724.00 was refunded back to your
V[redacted], $209.00 was refunded back to your [redacted], and a check in the amount of
$720.00 was forwarded to you via regular mail.I am very sorry to hear about your dissatisfaction concerning
your experience with our Customer Support Staff and apologize for the frustration
this situation has caused you. I do hope that [redacted] is in a position to travel
with WorldSrides in the future. Should you have any further questions or concerns, please feel
free to contact me directly at [redacted]. We will be providing a copy of this
correspondence as part of our response to the recent filing you made with the
Revdex.com [redacted] in Richmond.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:I will be looking for the credit to the account. I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Dear [redacted]:Thank you for contacting WorldStrides regarding your Son’saccount. It is my understanding that [redacted] was scheduled to accompany [redacted] on their upcoming trip to Florida. However, you recentlycancelled his account and continue to have some concerns...

regarding the amountof your refund.On May 27, 2014, when you registered online, you werepresented with and agreed to the [redacted] terms and Conditions. These terms andConditions provided a detailed explanation of the cancellation and refundpolicies. During the enrollment process, you chose not to enroll in the FullRefund Program which “protects your payments and provides a refund* minus FRPfee if you, the Program Leaders, school, or school’s administration needs tocancel at any time prior to departure for any reason.”Since you chose not to enroll in the Full refund Program, arefund in this instance would be processed according to the StandardCancellation Policy, which states:“This policy applies to participants who choose not to be enrolledin the Full Refund Program. Within seven calendar days following receipt ofyour registration confirmation or initial payment invoice (which is receivedfirst), you may cancel your WolrdStrides program and receive a full refund. Beyondthe seven day grace period, if you, the Program Leader, school, or schooladministration cancel, WorldStrides will retain 25% of the base trip price*(minimum charge of $120 if base trip price is $400 or more) if yourcancellation letter is postmarked more than 75 days prior to the group’sdeparture, 50% of the base trip price* if your cancellation letter ispostmarked 45 to 74 days prior to group’s departure, or 100% of the base tripprice* if your cancellation letter is postmarked 44 days or less prior to group’sdeparture.”The trip price is for this program after your SpringDiscount, was $2649. Cancellation notice was received on December 13, 2014,which was beyond the seven day grace period, but more than 75 days prior to thegroup’s departure date. Therefore, pursuant to the Terms and Conditions,WolrdStirdes retains 25% of the base trip price, which in this case would be$622.25. Payments received on the account total $1,783.00. This amount minusthe $49.00 non-refundable deposit, cancellation and handling fees, results in arefund in the amount of $1,035.75.I am very sorry for the inconvenience and dissatisfactionthis situation has caused you. However, I do hope this explanation helps toanswer your questions regarding your refund amount.Should you have any further questions or concerns, pleasefeel free to contact me directly at [redacted]. We will be providing a copy ofthis correspondence as part of our response to the recent filing your made withthe Revdex.com (Case#:[redacted]) in Richmond.Sincerely,[redacted]

Dear Mr. [redacted]:Thank you for contacting WorldStrides regarding your son's account. It is my understanding that[redacted] recently traveled with WorldStrides to [redacted] with you as his chaperone and you havesome concerns regarding events that took place during the program.I have also...

received the Revdex.com complaint recently filed and appreciate yourfeedback. Some of the information provided is extremely concerning and I would very much like toget additional information from you. Neither WorldStrides nor the Program Leader from[redacted] have any record of an event involving [redacted] on your trip andwe take those allegations very seriously. Please provide me with any and all information you have,including identifying information as to the individuals you witnessed being involved in this event, sothat we may investigate this matter further.Our records indicate that you requested to have another boy with your group room with you and yourson for economic reasons. We are very sorry to hear that the boy had disciplinary issues and that youfeel his behavior imposed on the quality of your trip.In researching the allegations of inappropriate comments made by the Course Leader during yourprogram, I did find that there was a comment made that may have been offensive to members of thegroup. We apologize for the dissatisfaction that this has caused you and assure you that theappropriate disciplinary actions will be taken.When traveling on a tour to an international location, the meals provided tend to be more in line withwhat is usual and customary to that venue. Rice and beans are customary to [redacted] and it is myunderstanding that they are offered with each meal. There are generally several other itemspresented to accommodate participants who prefer something other than the usual and customaryitems.The group you were traveling with was fairly large. This may have created a feeling of being rushed,long lines for buffets and an unsettled feeling with available meal options.Due to your dissatisfaction, as a good faith measure, we have made an exception to our Terms &Conditions and have provided you with a refund in the amount of$500. This refund is beingprocessed and a check will be forwarded to your attention very soon.I apologize for the inconvenience and frustration this situation has caused you, and do hope that youand/or [redacted] will be in a position to travel with WorldStrides again in the future.Should you have any further questions or concerns, please feel free to contact me directly at [redacted]
[redacted] We will be providing a copy of this correspondence as part of our response to the recentfiling you made with the Revdex.com (Case #: [redacted]) in Richmond.Sincerely,

Dear [redacted]:
Thank you for contacting WoridStrides regarding your son's account. It is my understanding that [redacted] accompanied [redacted] on their recent trip to [redacted] and that you feel misled regarding the small group adjustment for this trip.
On April 30, 2013,...

when you registered online, you were presented with and agreed to certain Terms & Conditions. These Terms & Conditions clearly state that the "price quoted is based upon a minimum number of travelers" and that "the price is also subject to adjustment if the minimum enrollment is not met". A copy of the Terms & Conditions is [redacted] for your reference.
The [redacted] Registration Letter, which was provided to you by the Program Leader, clearly states that the trip price was based on 20 full-paying participants. As you are probably aware, eight full-paying participants accompanied the Program Leader to [redacted] for this trip. Therefore, the price of the trip was adjusted accordingly pursuant to the Terms & Conditions for each of the traveling full-paying participants. I apologize for the frustration this situation has caused you and do hope that the foregoing helps to clarify the small group adjustment applied to your son's account. Unfortunately, we are not inclined to waive the remaining balance due for the small group adjustment.
Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response tothe recent filing you made with the Revdex.com (Case #: [redacted]) in Richmond.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am NOT satisfied with this.  I paid a TOTAL OF $1856; first account $700 + $99 + $129 = $928; second account $700 + $99 + $129 = $928.  If you waived all these fees then you would have AT LEAST given back $1400.  You issued me a refund thus far of $1258, $621 posted  4/28 on my daughters account + $30 you just sent on 5/20 = $651; on my account you issued $607.  These totals in NO WAY says all the fees were waived or a full refund was issued.  Furthermore NOTHING indicated or explained about a $15 per month LATE fee nor a $6 per month fee for not allowing you to draft from my account.  I didn't even get billing notices. Your company has issued complete refunds to others with this same complaint.  This practice of yours is criminal.  My next stop is the news station with facts of the other complaints.  You have completely wasted my time and taken my hard earned money.  I am requesting a refund of the remainder of my $1400 plus my 2 $99 deposits which is $142 + $99 + $99 = $340.
Your practices and documents are NOT clear when signing up, making payments, etc.  And NO, I will NEVER use your service and I will let the school admin know so that he can find another company to deal with.  Your Full Refund Program is a joke, you are not fully refunding people.
Regards,
[redacted]

Dear Ms. Lee: Thank you for contacting WorldStrides regarding your son's account. It is my understanding that [redacted] recently accompanied...

[redacted] to [redacted]. and you have some concerns regarding the trip. I appreciate your patience as I researched this matter. I have found that this group of 45 participants traveling from [redacted] was scheduled, at the request of the Program Leader from [redacted], to fly out of [redacted] on May 31. 2015. Unfortunately, there were flight delays due to the terrible weather conditions this region was experiencing at the time. WorldStrides worked cJosely w]th the Program Leader to evaluate the situation and secure a new flight plan for the group as diligently as possible. Unfortunately. [redacted]'s airport did not have a lot of options for a group of this size, which made booking additional flights challenging. It was our understandjng that the Program Leader was in direct contact with parents while the WorldStrides Tour Central team continued to assist with this matter. WorldStrides secured additional accommodations, to include transfer buses. hotel rooms, an outing to [redacted], and compensated for all meals during the group's delay at no added cost to the participants. Additionally, WorldStrides forfeited funds used to secure accommodations previously arranged for the group that were nonrefundable and unused due to the group being delayed by the weather. Please let me assure you that our first priority is always the safety of our program pru.ticipants. Staff at our Tour Central offices in [redacted]., [redacted], and New York City are available 24 hours a day via phone. These trained professionals are prepared to answer your questions and handle emergencies that may arise at any time. As WorldStrides has almost 300,000 participants traveling a year to destinations throughout the United States and the world. the Tour Central offices are designed to focus on vital situations affecting the safety of our participants during the tour rather than refund and customer support issues. Those issues are handled by our Customer Support team during normal business hours. [ am sorry to hear about your dissatisfaction with our Customer Support team's availability, but certainly hope that you can understand the necessity to handle situations in this manner. Although WorldStrides had no control over the acts of God that caused the delays for your son's group and we believe this situation was handled to the best of our ability in direct communication with the Program Leader, we do recognize that this caused you an inconvenience and dissatisfaction. Therefore, as a matter of good faith, we have authorized a refund in the amount of $200 on [redacted] account. Refunds are processed in the manner in which payment was received. Your refund check was processed on June 29, 2015. Again, I apologize for the frustration this situation has caused you and do hope that [redacted] is in a position to travel with WorldStrides again in the future. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond. [redacted] Paralegal/HR Assistant

Dear Ms. [redacted]: Thank you for contacting WorldStrides regarding your daughter's account. It is my understanding that [redacted] was...

scheduled to accompany [redacted] on their upcoming trip to Washington, D.C. However, you have recently cancelled her account and have some concerns regarding your refund. On May 11, 2015 , when you registered online, you were presented with and agreed to certain Terms & Conditions. These Terms & Conditions provided a detailed explanation of the cancellation and refund policies. During the enrollment process, you chose not to enroll in the Full Refund Program which ·'protects your payments and provides a refund* minus the FRP fee if you, the Program Leader, school, or school's administration need to cancel at any time prior to departure for any reason ." Since you chose not to enroll in the Full Refund Program, a refund in this instance would be processed according to the Standard Cancellation Policy, which states: ·'This policy applies to participants who choose not to be enrolled in the Full Refund Program. Within seven calendar days following receipt of your registration confirmation or initial payment invoice (whichever is received first), you may cancel your WorldStrides program and receive a full refund. Beyond the seven day grace period, if you, the Program Leader, school, or school administration cancel, World Strides will retain 25% of the base trip price* (minimum charge of $120 if base trip price is $400 or more) if your cancellation letter is postmarked more than 75 days prior to the group's departure, 50% of the base trip price* if your cancellation letter is postmarked 45 to 74 days prior to group's departure, or 100% of the base trip price* if your cancellation letter is postmarked 44 days or less prior to group's departure." In researching this matter I have found that you made a payment on May 14, 2015 in the amount of $49.00, a payment in the amount of $219.00 on June I, 2015 and another payment of $219.00 on July 28, 2015. However, the July 28. 2015 payment was declined and [redacted]'s account was assessed a $35.00 return check fee . Total payments received minus the nonrefundable deposit equal $219.00. Under the Standard Cancellation Policy, you would not be due a refund in this instance. However, World Strides made an exception and provided you with a refund of all monies paid minus the nonrefundable deposit and return check fee. In order to make that exception and override our system, the Customer Support Representative handling this matter had to reinstate the account and cancel as an exception. There was never a need for you to make additional payments in order to obtain a refund. I am sorry that this was not clearly communicated to you upon cancellation. I apologize for any confusion and/or frustration this situation has caused you. However, I do hope that the explanation above addresses your concerns. Should you have any further questions or concerns, please feel free to contact me directly at [redacted] [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond. Christi Carel

DO NOT, I repeat DO NOT send money to this company. We had to cancel our previous checking account and set up a new one due to this company's practices. My wife and I both called and sent emails to them and they still kept sending invoices after we were told it was cancelled. Their prices are ridiculously high and I think it's shameless that they take advantage of school children like this. There are better and cheaper ways to book trips of this nature.

Dear Ms. [redacted]: We are in receipt of the recent complaint filed with the Revdex.com regarding your quote for  11px;">services. Please accept our apologies for this unfortunate misunderstanding. It appears that the Educational Travel Specialist you spoke with did not navigate through the complete pricing module before verbally providing you with a quote. The price received was for only certain components of the program. The registration materials were printed by our fulfillment center with the correct price, which included all components of the program, and forwarded to your attention. The Educational Travel Specialist was not aware of her mistake until it was brought to her attention, at which point it was too late to reach you to discuss prior to receipt. Please be assured that this was an honest mistake and at no time were we intentionally trying to deceive you. We would like to speak with you to discuss this matter further, provide a good faith effort to remedy the situation and move forward with helping you take your class on an unforgettable adventure to Florida for one of our Science Programs. lt is my understanding that Bill R[redacted], Director of Sales, has reached out to you several times to discuss. Please return his call directly at [redacted] at your earliest opportunity. I apologize for the inconvenience and dissatisfaction this situation has caused you and do hope that we can find a reasonable solution which will allow you to continue to move forward with your program. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond. Christi C[redacted] Risk Manager and Paralegal

Dear Ms. [redacted] Thank you for contacting WorldStrides regarding your daughter's account. It is my understanding that [redacted] was scheduled to accompany [redacted]...

on their upcoming trip to Iceland in June of 2017, but you cancelled his account and continue to have some concerns regarding your refund. On February 25 th, when you registered online, you were presented with and agreed to certain Terms & Conditions. Those Terms & Conditions provided a detailed explanation of the cancellation policy, fees, and the refund policies, as well as the $49 non-refundable deposit and information regarding the Full Refund Program Fee. During the enrollment process, you enrolled in the optional Full Refund Program which would protect your payments and provide a refund minus the Full Refund Program fee, non refundable fees, and non-refundable deposit if you, the Program Leader, school, or school's administration needed to cancel at any time prior to departure for any reason. Full Refund Program (FRP) Benefits: Ify ou cancel beyond the seven day grace period, the Full Refund Program protects your payments and provides a ref und*, less the FRP fee and Non-Refundable Fees, ify ou, the Program Leader, school, or school 's administration need to cancel at any time prior to departure for any reason. Enrollment in this program can be completed during the registration process and is optional. If elected, the additional f ee for the program will be added to the trip price on your first invoice. The FRP fee is based on the trip price stated in your trip information letter. The initial amount you were refunded ($254) was the amount you had paid in $549 minus your deposit $49, the cost of the cost full refund program $219, and a $27 in an account handling fees/late fees. Our Customer Service did waive the additional handling/late fees on your account in August, bringing your total refund to $281. We have only retained the deposit amount and the cost of the full refund program that you purchased. I hope that this explanation addresses your concerns and that [redacted] is able to travel with WorldStrides in the future. Should you have any further questions or concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond. Sincerely, Jessica Saha VP Customer Service

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me if the organization stops calling. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

Dear Ms. [redacted], Thank you for contacting WorldStrides regarding your daughter's account. It is my understanding that [redacted] was scheduled to accompany [redacted] on their...

upcoming trip to Washington DC in June of 2017, but .you cancelled the account on May 23rd, 2016 . Upon review of your account there was a change of travel date for this trip and as such we are honoring your request for full refund minus the deposit on your account. The total refund due to you is $234.50, which we will process next Tuesday back to your Visa card on file. I hope this satisfies your outstanding concerns and thank you for working with us to resolve this matter. I hope that [redacted] is able to travel with WorldStrides in the future. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted]) in Richmond. Sincerely, Jessica S[redacted] VP Customer Service

Dear Ms. [redacted], Thank you for contacting WorldStrides regarding your son's account, it was a pleasure speaking to you today.  11px;">Upon review there was an internal error that resulted in you not receiving your full refund due. We apologize for the inconvenience. The total refund due to you is $238.00, which we will process this Tuesday back to your [redacted] card on file. I hope this satisfies your outstanding concerns and thank you for working with us to resolve this matter. I hope that Ryan is able to travel with WorldStrides in the future. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond. 
Sincerely, Jessica Saha VP Customer Service

Dear [redacted] Thank you for contactingWorldStrides regarding your daughter'saccount. It is my understandingthat[redacted]was scheduled to accompany [redacted] on their trip to [redacted] departing March...

15,2015. However, the trip was recently cancelled and you havesomeconcerns regardingyour refund.Unfortunately, this tripwas cancelled by Four Points Middle Schoolbecause there were less thanfive individuals signedup to travel. WorldStrides made an attemptto accommodate students with adesire to travel by offeringthem the opportunity to travel with our New WorldsEmerge Division,which allowsfor individual registration. We do appreciate the concernregarding this option andunderstand the decisionnot to accept.On September17, 2014, when you registered online, youwere presented with and agreed to certainTerms & Conditions.Those Terms & Conditions provided a detailed explanationof the cancellationand refund policies. Duringthe enrollment process, youchose not to enroll in the Full RefundProgram which"protects your payments and provides a refund*minus the FRP fee if you, theProgram Leader, school, orschool 's administration need to cancelat any time prior to departure forany reason.''Since you chosenot to enroll in the Full Refund Program, a refund in this instance wouldbeprocessed accordingto the Standard Cancellation Policy, which states:This policyapplies to participants who choose not to be enrolledin theFull RefundProgram. Within seven calendar days followingreceipt ofyour registrationconfirmation or initial paymentinvoice (whichever isreceived first),you may cancel your WorldStridcs program and receivea fullrefund. Beyond the seven day grace period, if you. the ProgramLeader, school, orschool administration cancel, WorldStrides will retain25% ofthe basetrip price* (minimum charge of$120 if base trip priceis $400 or more) ifyour cancellation letter is postmarked more than 75days priorto the group's departure, 50% of the base trip price* if yourcancellation letteris postmarked 45 to 74 daysprior to group's departure,or I00% of the base trip price* if yourcancellation letter is postmarked44 days or less prior to group's departure."However, giventhe circumstances of this situation.WorldStrides has made an exception andcancelled youraccount as if you had elected to enroll in the Full Refund Program. We have alsowaived all handlingand late fees associated with your account.Payments receivedfrom you total $2,008.00. This amount minusthe $99.00 non-refundable depositand $199.00 Full Refund Program Fee, results in arefund in the amount of$ I, 710.00. Refunds areprocessed in the samemanner in which they were received. Therefore.this amount will be refundedto the creditcard used for payment on the account.I apologize for the inconvenienceand dissatisfaction this situation has causedyou and do hope that[redacted]is in aposition to travel with WorldStrides in thefuture.Should you haveany further questions or concerns, please feel free to contactme directly at [redacted] We willbe providing a copy of this correspondenceas part of our response to the recentfiling you made with the Revdex.com (Case#: I[redacted]) in Richmond.