Worldstrides

Charge late fee if payment not made on their due dateThen when you pay with credit or debit card they charge a *** feeNot to mention want trip paid in full MONTHS before departureThey only offer to weeks between payment due datesTotally unacceptable

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Even though I am accepting this offer I will never do business with this company again, the info was not clear to us when we signed up, as far as I am concerned we got ripped of
Regards,
*** ***

Our school signed up in with Worldstrides for a trip to *** ***, we were offered the opportunity to sign up for a cancellation fee and could cancel for any reason Well, I called to cancel and was told I would get a refund in a voucher good for trips years in teh future I supposedly signed off on this and yet it is not found anywhere on their website nor in the information handed out to teachers or told to parents They pressured us to sign up to get a discount on the trip so we had to rush home or sign up the night of theparent meeting on small computers In addition the teacher was instructed to tell the kids all about the trip and then give their parents a sealed envelope with the pricing, so of course we would support our child to work hard for a trip like this We didn't see the price till they had told us all about the trip Now I'm stuck with a voucher that I have to find someone to sell it to who is going to take a trip in year the Revdex.com should look into th

I would like to state that I was a chaperone with my stepson for the trip to *** ** in June I was informed throughout the process that since the co-chaperone and I were going that we would receive a price discount It was never really clear how much or how items were deducted throughout the process, but we just continued to work assuming all would be fine in the end
In March, as a chaperone, I was first told to wait to pay for the trip until all discounts had been deducted After waiting to pay, I received an email in April stating that both my trip and my son's trip had been cancelled due to a lack of payment I called Worldstrides and was told that my bill must be paid in full before departure(this was different than what I was originally told) During that conversation and in the original Worldstrides documentation, it was stated that NO STUDENT MAY GO ON THE TRIP UNTIL ALL PAYMENTS HAVE BEEN MADE I promptly paid for my son and I IN FULL and was assured

I paid for my son to take a trip to DC four four daysIt was an Inauguration trip#1) they never made it to the Inauguration, there tour guide had them walking outside the inauguration for over hrAll the other tour guides got there group in just fineBut to walk my child around violent riots is very unsafeIt's very upsetting he missed the Inauguration which is what the trip was sold on! #2) she left them more than once and had to be called to come backIt clearly states that there tour guide will be with them the whole time#3) they claim to provide a safe environmentBut they took my son by riots, and Right through female protestingThis is not what I paid forHe saw women with *** hats on and signs that stayed "don't grab it eat it"

I have paid a total of $in payments for the trip my daughter and me were going to go on in June I had to cancel because of work obligations They say I am only getting $in refund I would like to get the total of $in payments I paid in to this company I have reviewed other complaints with the Revdex.com and people are having the problems I am I feel very cheated because when I talked to these people and stated I have the full refund program they said I am only getting partial refund because of so called fees that I new nothing aboutThey are misleading people with the lure of full refund and only refunding partialI feel like we have been scammed and we were paying way too much for the trip

I recently sent a certified letter to your company in regards to my account numbers *** & ***...you guys were given days to respond from receipt of my letter and I have yet to receive a response...I have taken this matter further by contacting the *** *** *** School Board, *** Elementary School and the Revdex.com...I am hoping to have this matter resolved in the near future Otherwise, I will proceed further with civil action

We signed our son up for a trip with Worldstrides to travel to Paris with a group from his school Unfortunately, we had to cancel the trip when my son was suddenly unable to attend Though we purchased the trip reimbursement insurance, we were told that it was impossible to grant us a full refund because the company had already purchased admission to events totaling nearly one-third of the trip's cost Additionally, we were told that an additional $1,of the trip's cost could only be refunded in the form of a voucher on future travel Unlike the "prepaid cost" issue above, this provision was located in the fine print of the travel agreement, though it was very poorly disclosed when we signed up In summary, nearly 3/4th of the trip cost either could not be refunded or could only be refunded in the form of a travel voucher we are not likely to ever be able to useI recommend parents and schools stay away from this company as they showed no regard for our concerns whatsoever when we contacted their customer service Additionally, they lead you to believe that by purchasing the travel insurance when you initially sign up (which is often way in advance) you can make changes if your circumstances change This was a lie and we lost a lot of money by trusting this corrupt company

Dear *** ***:
Thank you for contacting World Strides regarding your daughter's accountIt is my
understanding that *** accompanied *** *** ** *** on their recent trip
to Gold Country, Sacramento and ***
*** and that you feel misled regarding the small
group adjustment for this trip
Upon registration, you were presented with and agreed to certain Terms & ConditionsThese
Terms & Conditions clearly state that the "price quoted is based upon a minimum number of
travelers" and that "the price is also subject to adjustment if the minimum enrollment is not met"
Upon registration, you were presented with and agreed to certain Terms & ConditionsThese
Terms & Conditions clearly state that the "price quoted is based upon a minimum number of
travelers" and that "the price is also subject to adjustment if the minimum enrollment is not met"
Unfortunately, we are not inclined to waive the small group fee from your daughter's account
However, we have made an exception and waived the late fees totaling $18, which covers the
remaining balance on the accountYour balance is now $
I apologize for the frustration this situation has caused you and do hope that *** had a
wonderful experience while traveling with WorldStrides
Should you have any further questions or concerns, please feel free to contact me directly at
*** ***We will be providing a copy of this correspondence as part of our response to
the recent filing you made with the Revdex.com (Case #: ***) in Richmond

I would never choose to do business with this companyI have received countless phone calls asking me to call DEBBIE Y***When I returned the first call (not knowing what the call was in reference to since they did not state a company name or reason for calling), the person (not Debbie Y***) explained what the company was and what they were offeringI told her that I already work with another travel company and I have been very happy with their services so I would not be working with any other companiesI was told that my name would be taken off the listIt wasn'tI have been called countless times this yearOften voicemail's are left requesting that I call Debbie Y*** with a phone number (which changes)I no longer return these voicemail'sIf they happen to catch me at my desk, I have answered the phone in an effort to make the phone calls stopIt never worksThe calls are always made by an "assistant" who apologizes and says my name will be removed, yet I continue to receive calls multiple times per weekToday, I answeredA young man placed me on hold for Debbie Y***I thought I finally had my chance! After waiting on hold for several minutes (I only waited because I am desperate for these calls to stop) the same young man came back on the line telling me that Debbie Y*** isn't available! What??? You called me!! I am beyond frustrated!
I would never choose to do business with a company that harasses people in this wayI certainly wouldn't subject my students families to such a company!

Awful representation of a possibly wonderful companyA super pushy representative named LUCY MAKIN kept calling me at work to try and get me to book a trip with themWhen I told her that I was part of a different travel organization and that I wasn't sure who else at my job would be interested in leading a group such as this, she made a snark comment back and hung up on meI would never, because of her disrespectful first impression, even think about dealing with such a company

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWorld Strides says that they are keeping my $deposit and charging me for a $"Insurance Plan" and said they would refund only $out of the $paid in for this trip Meaning they are keeping $for doing nothingThey provided me with no copy of the legal contract when I signed up online, and the only verbiage on their website regarding cancellation states: "Upon cancellation of the transportation or travel services, where you, the customer, are not at fault and have not canceled in violation of the terms and conditions, if any, of the contract for transportation or travel services, all sums paid to WorldStrides for services not received by you will be promptly refunded by WorldStrides to you unless you otherwise advise WorldStrides in writing."
I will only be satisfied when I receive a full refund for services they are no longer providing to usThis cancellation had absolutely nothing to do with us as the client cancellingThis was cancelled by the school system who contracted World Strides to provide a serviceWe did not contract them, nor did we sign up for a $"Cancellation Protection", because their website clearly states that we get a "FULL" refund if WE, as the "CUSTOMER" are not at fault for the cancellation.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meDue to their extreme delay in responding, we have resolved the issue ourselves and am only accepting the resolution because it was taken care of over a month ago without *** *** assistance. I do find it yet again dissatisfactory that they took so long to acknowledge this requestI am truly disappointed and disgusted by the way our group was treated by this company.*** ***

I have paid for a trip to Washington, D.C with my daughters classThis company makes it sound so easy and convenient to make payments, do not be misledThe process of signing each of us up and combining our trips was ridiculousIt is made to sound like as long as the trip is paid for by the deadline then that is all that matters, when in fact you will be paying a late fee each time your installment isn't exactly on time ($15) AND a fee for paying online ($6)Also if you want to be in a room with just you and your child you will pay a fee for your child and a fee for yourself, in my case it cost an extra $for us to be assigned a room togetherHere's the main kicker, when I went to the parent meeting we were given a registration deadline, you have until that day to make payment arrangements or pay in fullSo I registered and decided I would just pay whatever I could every month to help get the balance down and pay it in full when I got my taxesIn January, ( two months before the deadline the harassment started, I told them I had planned to pay in full with my taxes but the representative that answered DEMANDED a large sum that dayFinally the calls slowed down and the emails started, I replied to one letting them know what my plan was and at that point I was planning on just telling them to shove itbut I actually got a very quick and courteous response from a rep who did in fact put the cancellation of my trip on holdThe trip is now completely paid in full, however today is the day that I found out about the extra room fees

Our school signed up in with Worldstrides for a trip to *** ***, we were offered the opportunity to sign up for a cancellation fee and could cancel for any reason Well, I called to cancel and was told I would get a refund in a voucher good for trips years in teh future I supposedly signed off on this and yet it is not found anywhere on their website nor in the information handed out to teachers or told to parents They pressured us to sign up to get a discount on the trip so we had to rush home or sign up the night of theparent meeting on small computers In addition the teacher was instructed to tell the kids all about the trip and then give their parents a sealed envelope with the pricing, so of course we would support our child to work hard for a trip like this We didn't see the price till they had told us all about the trip Now I'm stuck with a voucher that I have to find someone to sell it to who is going to take a trip in year the Revdex.com should look into th

Dear ** ***:
Thank you for providing me with additional information/documentation regarding this matter
Based on this information, we have granted the scholarship for *** in the amount of $as previously discussed
*** account has been updated to reflect the scholarship and you will receive a revised invoice from us shortly
Once the new money orders have been received, *** account will be updated to reflect those payments as well
We again apologize that this situation has caused you such frustration and dissatisfactionI am happy that we were able to resolve this matter and am confident that *** will enjoy an extraordinary experience with her classmates as they travel to Washington, D.Cnext Spring
Should you have any further questions or concerns, please feel free to contact me directly at ***We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: ***) in Richmond
Sincerely,
*** ***
Paralegal/ HR Asisstant

On August 26th I paid $***and September 16th I paid $***for my sons April school trip which I've had to cancel due to bullying at his school forcing us to cancelHe is having to move schoolsI called today, 10/to cancel and I'm told I'm not entitled to any refundAs I understood, the only thing I was not entitled to was the registration feeI don't understand what in days give or take, could cost *** dollars when the trip is still months awayI should receive a refund of my moneyThey shouldn't be able to make money in this way

I recently sent a certified letter to your company in regards to my account numbers *** & ***...you guys were given days to respond from receipt of my letter and I have yet to receive a response...I have taken this matter further by contacting the *** *** *** School Board, *** Elementary School and the Revdex.com...I am hoping to have this matter resolved in the near future Otherwise, I will proceed further with civil action

Dear ** ***Thank you for contacting WorldStrides regarding youraccountIt is my understanding that you sent in a written request to cancelTrip #*** and that you were sent an email on 9/noting that your requestwas received and that you would get a refund no later than
10/You called inour Customer Service group twice and were told no refund would be issued.Per the email you were sent from WorldStrides, your entiredeposit refund of $will be sent to you the week of January 5th,2015.I apologize for the inconvenience and frustration thissituation has caused you and do hope that you will be in a position to travelwith WorldStrides in the future.Should you have any further questions or concerns, please feelfree to contact me directly at ***We will be providing a copy of thiscorrespondence as part of our response to the recent filing you made with theRevdex.com (case#***) in Richmond.Sincerely,*** ***

We are in receipt of your complaint filed with the RevDex.com regarding unwanted sales phone calls.I have spoken with the ** *** *** *** and we have
specifically placed *** *** *** on a “no call” status.I apologize for the inconvenience and frustration this
matter
has caused you.You should not receive any further phone calls from World Strides
Education Travel SpecialistsHowever, if you do, please feel free to contact
me directly at *** *** *** or *** for handlingWe will be
providing a copy of this correspondence as a part of our response to the recent
filing you made with the Revdex.com (case
#***) in Richmond.Sincerely,*** ***